Internship Report on Agroni Bank Ltd.

CHAPTER–ONE
INTRODUCTION

The banking system at independence consisted of two branch offices of the former State Bank of Pakistan
and seventeen large commercial banks, two of which were controlled by Bangladeshi interests and three
by foreigners other than West Pakistanis.
The government’s encouragement during the late 1970s and early 1980s of agricultural development and
private industry brought changes in lending strategies. Managed by the Bangladesh Krishi Bank, a
specialized agricultural banking institution, lending to farmers and fishermen dramatically expanded. The
number of rural bank branches doubled between 1977 and 1985, to more than 3,330.
Agrani Bank Limited, a leading commercial bank with 867 outlets strategically located in almost all the
commercial areas throughout Bangladesh
It started functioning as nationalized commercial bank taking over assets and liabilities of the erst while
Habib Bank ltd and commerce Bank ltd. functioning in the East Pakistan.
In previous history Agrani bank, in pursuance of Bangladesh banks (nationalization) order 1972 (P.O.
No-26 of 1972)
Objectives of the Study (ABL):
 Service first: To hold a prime & central focus in the bank’s operation.
 Easier banking: To provide their customers with a comfortable & friendly environment & up to
date technology application.
 Better relationship: To view banking to be a long term relationship with their customers to fulfill
their need & satisfaction.
 Assured confidentiality: To assure our customers with up compromising commitment to transact
their financial activities with strict confidentiality & professional manner.
 Good corporate governance: The dynamic board of directors of the Agrani Bank Limited hails
from different disciplines of business & industry.

LIMITATIONS:
The objective of this study is to earn real life practical experience in Banking System. It requires long time
to acquire to the real experience. Time limitation is the main constrain in this respect. The lack of
available of data is another limitation. Maximum of banking activity are practical. . Just reading the
manual is not enough. To earn such practical experience, it requires working with those events.
The main limitations are as:
 Time constrain
 Banking employees are very busy. Sometimes it seems hard to get their attention
 Lack of published relevant documents
 Some information is confidential-not open to public.
 Lack of website information to reach on any nice ending.
 Facing hassle also to make communication with employees of the organization.
 Within this limited period it is a bit tough to track all the facts accurately.
Scope and Methodology:
The study methodology included observation of their work procedure, analysis of their information input
forms and their output documents, face-to-face communication with the clients, interviews of relevant ABL
officials.
HRM system is indeed a tough job to find out. Because several people are involved with this process and
they differ from each other by their perception, experience, interest etc. With this process, there is another
part; the part is known as “Management”, what is a healthy organization from employee’s point of view.

By preparing this paperwehave to find out:
 The steps involved with HRM.
 Biasness towards the HRM.
 Types of System.
 Priority in Management.
 Importance in organization.
We mainly got opportunity for internship in corporate branch Banga Bandhu Avenue which is used as
sources of information. Mostly information is collected from corporate branch Clearance, Advance and
Foreign Exchange division and it’s several Sections. So scope of this report is the banking activities and
accounting systems. So it is said that scope of this report is overall activities and accounting Policy and
practices of government bank on the light of ABL.

CHAPTER–TWO
COMPANY OVERVIEW

History of Banking System at Bangladesh:
The banking system at independence consisted of two branch offices of the former State Bank of Pakistan
and seventeen large commercial banks, two of which were controlled by Bangladeshi interests and three
by foreigners other than West Pakistanis.
The government’s encouragement during the late 1970s and early 1980s of agricultural development and
private industry brought changes in lending strategies. Managed by the Bangladesh Krishi Bank, a
specialized agricultural banking institution, lending to farmers and fishermen dramatically expanded.
The number of rural bank branches doubled between 1977 and 1985, to more than 3,330.
Denationalization and private industrial growth led the Bangladesh Bank and the World Bank to focus
their lending on the emerging private manufacturing sector. Scheduled bank advances to private
agriculture, as a percentage of sectored GDP, rose from 2 percent in FY 1979 to 11 percent in FY 1987,
while advances to private manufacturing rose from 13 percent to 53 percent.
The transformation of finance priorities has brought with it problems in administration. No sound project-
appraisal system was in place to identify viable borrowers and projects. Lending institutions did not have
adequate autonomy to choose borrowers and projects and were often instructed by the political
authorities. In addition, the incentive system for the banks stressed disbursements rather than recoveries,
and the accounting and debt collection systems were inadequate to deal with the problems of loan
recovery.
It became more common for borrowers to default on loans than to repay them; the lending system was
simply disbursing grant assistance to private individuals who qualified for loans more for political than
for economic reasons. The rate of recovery on agricultural loans was only 27 percent in FY 1986, and the
rate on industrial loans was even worse.
As a result of this poor showing, major donors applied pressure to induce the government and banks to
take firmer action to strengthen internal bank management and credit discipline. As a consequence,
recovery rates began to improve in 1987.
The National Commission on Money, Credit, and Banking recommended broad structural changes in
Bangladesh’s system of financial intermediation early in 1987, many of which were built into a three-year
compensatory financing facility signed by Bangladesh with the IMF in February 1987.

Overview of the Company:
Agrani Bank Limited, a leading commercial bank with 867 outlets strategically located in almost all the
commercial areas throughout Bangladesh, overseas Exchange Houses and hundreds of overseas
Correspondents, came into being in 1972 immediately after the emergence of Bangladesh as an
independent state. It started functioning as nationalized commercial bank taking over assets and liabilities
of the erst while Habib Bank ltd and commerce Bank ltd. functioning in the East Pakistan.
In previous history Agrani bank, in pursuance of Bangladesh banks (nationalization) order 1972 (P.O.
No-26 of 1972) came into being in 1971 taking over the assets and liabilities of the east while Habib bank
ltd. And commerce bank ltd. Functioning in the then East Pakistan. The bank started operation with 249
branches with its head office in Dhaka. In principle, it changed its motto from class banking to mass
banking. As there had been poor banking structure and it failed to build sound banking infrastructure by
local entrepreneurs before independence and the newly born independent country was down with
enormous economic problem, the new govt. Agrani Bank being one of the largest nationalized commercial
bank must shoulder the responsibility of expanding its network in rural area. Presently bank has its 561
branches out of total 891 branches located in rural areas implementing as many as 29 programs targeting
rural people. During my internship at Agrani Bank Ltd, I was placed in the Principal Branch under Head
office of ABL. I enjoyed my total working with the young, skilled & professional employees and earn my
knowledge regarding financial and nonfinancial performance of ABL.
It has been privatized on 15th November 2007 and emerged as Agrani Bank Limited. The authorized
capital of the Bank is Tk. 800 crore.
Highlight of Agrani Bank Limited (ABL):
 Establishment:
Agrani Bank Limited (ABL) is established in 1972. It is a state owned bank. It is formed by the
composition of ex-Habib Bank Limited and ex-Commerce Bank ltd.
 Capital and Profit:
Agrani Bank Limited is a Bank with an Authorized Capital and Paid-up Capital of Tk.800.00 million and
Tk.248.00 million respectively. The total equity of the bank stands at 725.00 million as of December, 2010.
The total profit of last year is about Tk.680.00 million

 Branches:
There are about 903 branches in which 10 branches are corporate. There are about 341 town branches,
526 rural branches and 204 online branches.
 Foreign Remittance:
Remittance services are available at all branches and foreign remittances may be sent to any branch by
the remitters favoring their beneficiaries. Remittances are credited to the account of beneficiaries
instantly through Electronic Fund Transfer (EFT) mechanism or within shortest possible time.
 CreditFacilities:
The main focus of Agrani Bank Ltd. Credit Line/Program is financing business, trade and industrial
activities through an effective delivery system. Agrani Bank Ltd. offers credit to almost all sectors of
commercial activities having productive purpose. The loan portfolio of the Bank encompasses a wide
range of credit programs. Credit is also offered to major thrust sectors, as earmarked by the govt., at a
reduced interest rate to develop frontier industries. Credit facilities are offered to individuals including
housewives, businessmen, small and big business houses, traders, manufactures, corporate bodies, etc.
Vision:
 To become a leading bank of Bangladesh operating at international levels of efficiency, quality
and customer service.
 To be the best public commercial bank in Bangladesh in terms of efficiency, capital adequacy,
asset quality, sound management & profitability having strong liquidity.
 To become the best leading state owned commercial bank of Bangladesh operating at international
level of efficiency, quality, sound management customer service and strong liquidity.
Mission:
The bank participates actively in socio-economic development of the country by performing commercially
viable and socially desirable banking functions. Mission of the Agrani Bank Limited can be given as
under:
 To be the most caring and customer friendly provider of financial services, creating opportunities
for more people in more places.
 To ensure stability & sound growth whilst enhancing the value of shareholders investments.
 To aggressively adopt technology at all levels of operations to improve efficiency & reduce cost per
transaction.
 To ensure a high level of transparency & ethical standards in all business transacted by the bank.

 To be solicitous about the welfare of society & strive ti uplift quality of life by serving philanthropy
& humanity.
We will go operating ethically and fairly within the stringent framework set by our regulators. We will go
fusing ideas and lessons from best practice to explore newer ways to stay stronger and more efficient,
nimble, and adaptable, and competitive as will. We will keep abreast of the advances of information and
communication technology for the benefit of our customers and employees. We will invest to strengthen
the future of the bank.
ABL Network of 905 Branches:

Corporate Profile:
Agrani Bank Limited (ABL) was incorporated as a State Owned Commercial Bank on 17 May 2007 under the Companies Act 1994. Agrani Bank
emerged as a Nationalized Commercial Bank following the Bangladesh Banks (Nationalization) Order 1972 vide President’s Order No. 26
of 1972. On a going concern basis ABL took over the business, assets, liabilities, rights and obligations of Agrani Bank through a vendor’s
agreement signed on 15 November 2007 between the Ministry of Finance of the People’s Republic of Bangladesh & the Board of Directors
of ABL with retrospective effect from 1 July 2007.
Legal Status Public Limited Company
Shareholding Patern 100 percent share owned by Government of the People’s Republic of Bangladesh
Chairman Khondoker Bazlul Hoque, PhD
Managing Director & CEO Syed Abdul Hamid, PhD, FCA
Company Secretary Badal Chandra Dey
Registered Office 9/D Dilkusha, Dhaka 1000, Bangladesh (1 crore is equal to 10 million)
Authorised Capital Tk. 2,500.00 Crore Total Deposits Tk. 34,867.52 Crore
Paid up Capital Tk. 2,072.29 Crore Loans & Advances Tk. 20,296.54 Crore
Operating Profit Tk. 1,063.93 Crore Total Equity Tk. 3,564 Crore
Tax Identification No. 0022001223 Vat Registration No. 19011031730
Employee 14,005 (officer 10,458, staff 3,547) Branch 899
Circle Office 11 Zonal Office 62
Authorised Dealer Branch 40 Corporate Branch 27
Number of Exchanges 56 Foreign Correspondent 396
Credit Rating By CRISL (Rating Date: 7 October 2013) Long Term Short Term
Entity Rating 2012 (as Govt. Guarant eed Bank) AAA ST- 1
Surveillance Rating 2012 (Stand Alone Basis) BBB ST- 3
Surveillance Rating 2011 (Stand Alone Basis) A+ ST- 2
Outlook Stable
Subsidiary Companies in
Bangladesh
Agrani Equity & Investment Limited
Agrani SME Financing Company Limited
Subsidiary Companies in
Overseas
Agrani Exchange House Private Limited, Singapore (4 branches)
Agrani Remittance House Sdn. Bhd., Malaysia (4 branches)
Agrani Exchange Company (Australia) Pty. Limited
Agrani Remittance House Canada Inc.
Phone +88-02-9566153-4, +88-02-9566160-9, +88-02-9566074-5
Fax +88-02-9562346, +88-02-956366 2, +88-02-9563658
SWIFT Code AGBKBDDH Website www.agranibank.org

Organ Gram:
The Board consist of 13(thirteen) directors. The members of the Board of Directors of the bank hold very
respective position in the society. They are from highly successful of group business & industries in
Bangladesh. Each member of Board of Directors plays a significant role in the socio- economic domain of
the country. An organ gram of Agrani Bank Limited can be given as under:
Chairman
Managing Director
Deputy Managing Director
General Managers
Deputy General Manager
Assistance General Managers
Senior Principle Officers
Principle Officers
Senior Officers
Officers/ Officers (Cash)
Attorney Assistants
Clerical Staff Members
Non- Clerical Staff Members

Board of Directors:
Chairman
Khondoker Bazlul Hoque, PhD
Professor
Department of International Business
University of Dhaka
Directors
Arastoo Khan Prof. Dr. Md. Abdur Rouf Sardar
Additional Secretary Director
ERD, Ministry of Finance Bangladesh Medical College Hospital
Government of the People’s Republic of Bangladesh Dhanmondi, Dhaka
A.K. Gulam Kibria, FCA Shameem Ahsan
Senior Partner IT Specialist and Entrepreneur
G.Kibria & Co., Chartered Accountants
Engineer Md. Abdus Sabur Md. Altaf Hossain Molla
Engineer and Industrialist DIG of Police (Rtd.)
K.M.N. Manjurul Hoque Lablu A B M Kamarul Islam
Chief Editor & Managing Director Joint Secretary (Rtd.)
Global News Agency
Niaz Rahim Hasina Newaaz
Director Industrialist
Rahim Afrooz Group of Company
Advocate Balaram Podder Syed Abdul Hamid, PhD, FCA
Law Practitioner and Managing Director & CEO
Social Worker Agrani Bank Limited

Growth of Agrani Bank
Key Indicators : From 1972 to 2013 BDT in Crore [1 crore is equal to 10 million]
Year Deposits
Loans &
Advances
Classified
Loans
Import Export
Foreign
Remittance
Operating
Profit
Net
Profit
Man-
power
No.of
Branch
Authorised
Capital
Paid up
Capital
Equity
1972 96 77 1 1 2267 249 5 1 1
1973 125 101 3 3 2363 283 5 3 4
1974 137 121 77 37 3 3 3517 289 5 3 5
1975 141 126 60 39 4 4 3561 305 5 3 6
1976 182 152 76 90 5 5 3770 351 5 3 6
1977 248 206 190 100 5 5 5074 510 5 3 6
1978 318 251 208 102 9 5 5 6672 602 5 3 7
1979 380 295 279 131 5 5 6981 690 5 3 7
1980 470 361 282 133 5 5 7901 775 5 3 7
1981 571 394 284 141 11 7 7 7460 775 5 3 7
1982 707 464 315 231 31 9 9 9334 776 5 3 7
1983 1027 662 502 289 86 12 12 10062 777 5 3 7
1984 1441 1031 863 470 182 17 17 10523 789 15 3.5 7
1985 1742 1286 891 538 316 32 32 11128 808 15 3.5 10
1986 1967 1466 901 509 430 28 28 11196 825 15 3.5 10
1987 2381 1650 1162 593 651 18 18 11237 851 15 3.5 11
1988 2625 1916 1106 735 757 13 13 12605 862 15 3.5 12
1989 3060 2248 660 1746 822 780 1 1 13213 870 15 3.5 12
1990 3187 2193 736 1285 1135 906 2 2 13152 881 800 106 116
1991 3667 2458 867 1277 1218 1183 0.02 0.02 13154 889 800 106 116
1992 4176 2650 930 1803 1724 1611 0.04 0.04 13143 891 800 106 116
1993 4512 3060 1230 2163 2129 1846 0.64 0.64 13915 895 800 248 278
1994 5250 3767 1292 3234 2853 2115 1 1 13981 899 800 248 278
1995 6344 4650 1620 4058 3590 2026 1 1 13789 903 800 248 278
1996 6713 4861 2023 2948 3510 2160 1 1 13952 903 800 248 279
1997 7301 5101 2433 2832 3520 2517 1 1 13486 903 800 248 279
1998 8278 5378 2846 3053 3521 2675 1 1 13530 903 800 248 280
1999 9079 5837 3005 2597 3472 2795 1 1 13341 903 800 248 316
2000 10053 7701 2937 3271 4202 3219 59 2 13320 903 800 248 325
2001 10671 8002 3000 2634 3743 3371 24 0.20 13058 901 800 248 333
2002 11547 8896 3144 3122 3458 3172 30 1.50 12901 891 800 248 340
2003 11743 8931 2641 2897 3575 2743 26 0.14 12514 872 800 248 340
2004 12538 9592 2692 3591 4197 3684 -75 -2172 12208 870 800 248 -1890
2005 13084 9940 2814 5119 4171 3457 214 163 11938 864 800 248 -1726
2006 12892 10587 2782 11592 5171 3930 358 194 11793 866 800 248 -1532
2007 13592 11849 3179 11343 4892 4281 526 316 11345 866 800 248 334
2008 14681 11336 2549 10952 4954 5269 633 265 10988 867 800 248 642
2009 16628 12224 2374 7753 4461 5587 644 111 11443 867 800 497 1144
2010 20633 16326 2102 16792 6443 7097 1086 352 11900 867 800 547 1572
2011 25221 19409 2149 26877 9310 8682 1474 250 12085 876 1000 901 2594
2012 29243 21266 5380 16963 8838 11681 1007 -1862 13890 889 2500 991 717
2013 34868 20297 3580 15947 7845 12657 1064 905 14005 899 2500 2072 3564

Origin and Growth of Agrani
Bank LTD:
Chairmans of the Board: From 1972 to 2013
Agrani Bank : As Nationalized Commercial Bank
Sl. No. Name From To
1 M. Fazlur Rahman 02-01-1972 31-03-1981
2 Abdur Rahman Biswas 01-04-1981 04-05-1982
3 Prof. M. Safiullah 05-05-1982 04-05-1985
4 M. Matiur Rahman 05-05-1985 16-04-1986
5 Mir Ataul Haque Khandker 17-04-1986 21-01-1987
6 Imamuddin Ahmad Chaudhury 22-01-1987 14-12-1990
7 Mohd. Faizullah 15-12-1990 05-10-1991
8 L.K. Siddiqi 06-10-1991 22-09-1993
9 M. Hafizuddin Khan(Acting) 23-09-1993 03-01-1994
10 Dr. Fashiuddin Mahtab 04-01-1994 31-01-1996
11 Atauddin Khan 01-02-1996 18-07-1996
12 H. T. Imam 11-08-1996 10-08-1998
13 Md. Matiur Rahman 13-08-1998 21-06-2000
14 Abdul Hannan 22-06-2000 25-03-2001
15 Dr. Sohrabuddin 28-03-2001 12-11-2001
16 M. Ahsanul Haque 14-11-2001 12-11-2003
17 Sayed Mushtak (Acting) 19-11-2003 13-01-2004
18 Md. Fazlur Rahman 14-01-2004 26-11-2006
19 S.M.Jahrul Islam 19-12-2006 02-04-2007
20 Siddiqur Rahman Choudhury 23-04-2007 16-05-2007
Agrani Bank Limited : As State Owned Commercial Bank
1 Siddiqur Rahman Choudhury 17-05-2007 16-09-2009
2 Dr. Khondoker Bazlul Haque 17-09-2009 Onward

Corporate Social Responsibility:
The role of business, in worldwide and especially in the developing countries, has evolved over the last
few decades from classical ‘profit maximizing’ approach to a ‘social responsible’ approach. There are
many reasons for shifting the role of business from classical concept to a social responsible approach.
Enterprises create wealth and job opportunities for the society and on the other hand, they pollute and
destroy environment and ecology with the devastating impact on human health and bio-diversity
worldwide. The concept of social responsibility of a company is recent phenomenon but many observers
agree that the globalization has spurred its growth and prominence.
Primarily Corporate Social Responsibility (CSR) starts with the consideration of social implications by
any corporate body which is ultimately reflected through its initiatives towards betterment of the
disadvantaged peoples of a society.
As such in broadly defining, CSR refers to the voluntary role of business towards building a better society
and cleaner environment beyond its financial commitments and regulatory obligations. Considering
importance of CSR, Bangladesh Bank since June 2008 has officially started encouraging towards
mainstreaming CSR in banks and financial institutions of Bangladesh. As a stakeholder of the society,
Agrani Bank Limited is keen to augment CSR activities gradually in the days to come.

Education:
Like the previous years, ABL has donated a good amount to various educational institutions.
In the year, the Bank donated Tk. 143.31 lac to 66 beneficiaries. These helps were extended
for renovation or construction of building/ class rooms of different schools, colleges,
universities, libraries etc.; giving stipend to the poor meritorious students; sponsoring
various seminars, conferences, convocations, alumni, anniversaries, drama festivals,
competitions, training programs; observing important national days etc.
With a view to providing a smooth interface between student life and professional life, ABL
offers internship facility to the BBA and MBA passed students of different universities. The
interns were granted the opportunities to groom with us in a truly professional, dynamic and
challenging corporate environment
Health Care:
Access to healthcare facilities is one of the fundamental rights of every human being.
However, most of our people, especially the underprivileged group has little or no access to
health care facilities. However, ABL is committed to assist those poor people, who have no
way to secure basic treatment. During the year 2013, the Bank has given financial assistance
from its CSR fund a sum of Tk. 154.04 lac to 139 beneficiaries to ease their miseries.
Disaster Relief:
ABL’s lending policies with regard to environmental management are responsive to
emergency support needs of population groups affected by natural and man made disasters.
During the year 2013, the Bank has spent Tk. 262.15 lac for the donation of 25,364 blankets
to the cold stricken poor people of the country in the districts of Rangpur, Dinajpur,
Thakurgaon, Gaibandha, Kurrigram, Panchagarh, Mymenshingh, Pabna, Sylhet and in the
Dhaka city as well.

Concern for the Environment:
In the year 2013, the Bank contributed 3.00 lac to –‘Make Rajshahi Green Project’; 10.00
lac to Hatirjheel Project, 60.00 lac for distribution of seedlings and 5.50 lac for tree
plantation & exhibition. Total value was 80.50
lac against 5 beneficiaries. Today our planet is
exposed to a severe environmental catastrophe
than ever before. ABL’s corporate social
responsibility contributes generously to the
development of Green Banking. Protection and
thus nourishing the environment is part of
ABL’s investment principle. Environmental
issues are taken into account while the Bank is
assessing credit proposal for the industrial
projects.
As a humble effort to reduce environmental pollution, the Bank is financing CNG refueling
stations. Besides, most of office vehicles of the Bank have already been converted to CNG
fueling system.
Sports:
In the year 2013, the Bank has donated TK. 76.90 lac to 6 beneficiaries of different football
and hockey clubs and tournaments for the promotion of games and sports. ABL has its own
football team that has been participating in the
national football league relentlessly since
independence. In several times the team defeated
renowned clubs of the country like Mohammedan,
Abahone, Brothers Union etc. The Bank has also a
cricket team of its own that has been participating
in the First Division Cricket League since
independence. The team frequently succeeds to
keep its ranking position from three to five in the
league. A good number of cricketers and
footballers are playing in the national and
international levels who were once member of ABL
sports team.

Award:
.
Syed Abdul Hamid, Managing Director and CEO of Agrani Bank Limited is receiving awards from the
Honorable Minister for Commerce, Government of the People's Republic of Bangladesh,Muhammad Faruk
Khan, MP
Syed Abdul Hamid, Managing Director and CEO of Agrani Bank Limited is receiving awards from the
Honorable Finance Minister Abul Maal A. Muhith MP.
Honorable governor of Bangladesh Bank(Central bank of Bangldesh) Dr. Atiar Rahman handing over
the 'Best Remittance Service Award' to Salma Begum, Dhaka University held in Bangabandhu
Convention Center on 10th August ,2009.

CHAPTER–THREE
Project Part
A) Clearing & Cash Section
B) General Banking
C) Loan & Advance Section
D) Foreign Exchange Section

Details of Internship Work:
Banking system and management is different from other working place. Here we had got a
great opportunity to do work with young and experienced employee. They are very helpful
and give us various information about banking work which is very important for complete
our report properly. Now we will try to inform about our details of internship work.
In Agrani Bank limited use TemenosT24 for Universal Banking Software. It mainly works in
all general banking.
Figure 1.1: TemenosT24 for Universal Banking Software
This software mainly use specific employee for their specific work. Every specific employee
has specific password and username for their own work. Every work is set separately in this
software and for this reason all can use it easily.
Figure 1.2: TemenosT24 log in page.

General banking is the heart of all business banking activities. General banking department
performs the core function of bank operates the day-to-day transactions. It is the storage
point of all kinds of transaction of foreign exchange department, loans and advance
department and itself.
Clearing & Cash Section
 Clearing:
We mainly got opportunity to do work in Clearing& Cash section, Loan & Advances section
and Foreign Exchange section We will try to describe those are in below.
Generally Clearing and Cash section is an important section of General Banking. This is the
section through which branch has to clear it’s inter branch and inter-bank transaction.
Customers do pay and receive the collecting branch the system is known as IBCA.
ClearingSessions:
 High Value
 High Value (return house)
 Regular
 Regular (return house)
CLEARING
INWARD OUTWARD

Inward Clearing (at branch):
 Receive clearing instruments from system
 Verify clearing stamp, crossing, endorsement etc
 Debiting respective account
 Ensure honor/dishonor in the system
 Corresponding with main branch (if necessary)
Outward Clearing (at branch):
 Receive clearing instrument form the clients
 Crediting the same in respective account
 Prepare instruments of clearing
 Scanning & transfer to the system
Inward Bills for Collection (IBC)
In this case bank will work as an agent of the collection bank. The branch receives a
forwarding letter and the bill. Next steps are:
 Entry in the IBC register, an IBC number given.
 The instrument is sent to clearing for collection.
 An IBC is dispatched in this regard. If dishonored: in this case the instrument is
returned to the collecting branch along with return Memo indicating the cause of
dishonored.
Outward Bills for Collection (OBC)
Customers deposit cheque, drafts etc. for collection, attaching their deposit slip. Instruments
within the range of clearing are collected through local clearinghouse. But the other, which
is outside the clearing range, is collected through OBC.
Procedure of OBC
 Entry in the OBC register
 Put OBC number in the cheque
 “Crossing seal” on the left corner of the cheque & ‘payees account’ will be credited on
realization “seal” on the back of the cheque with signature of the concerned officer.
 Dispatch the OBC cheque with forwarding
 Reserve the photocopy of the cheque, carbon copy of the forwarding & deposit slip of the
cheque in the OBC file.
Inward Bills collection: When the banks collect bills as an agent of the collecting branch, the
system is known as IBC. The branch receives forwarding letter and the bill.

Procedure of IBC
 IBC against OBC: To receive the OBC cheque first we have to give entry in the OBC
register. The IBC number should put on the forwarding of OBC with date.
 Deposit of OBC amount: OBC cheque amount is put into the “sundry deposit- sundry
creditors account”, prepare debit & credit voucher of it. If the OBC cheque is honored,
send credit advice (IBCA) with signature & advice number of the concern branch for the
OBC amount.
 If the OBC cheque is dishonored, the concerned branch is informed about it.
 Again place in the clearing house or send the OBC cheque with Return Memo to the
issuing branch according to their information.
 Cash Section:
In Banking Cash section is an important section where cash transactions are made. Cash
sections demonstrate liquidity strength of a bank. It is also sensitive as it deals with liquid
money. Maximum concentration is given while working on this section. Tense situation
prevails if there is any imbalance in the cash account. There are various systems maintain by
cash officer that is under:
 Vault
 Cash Payment
 Cash Receive
 Transaction after banking hour.
When clients deposit cash in the bank, the bank officer on receipt of the cash and the pay in
slip/credit voucher shall:
 Check and count the received cash.
 Make sure that the amount in word and number in the deposit slip are
same.
 Check the account title and the number.
 Both the deposit slip is in order.
 Depositor’s signature is in the slip.
 Receive seal in the slip is a must.
 Write the domination of the currency at the back of the pay in slip or the
credit
 Check of it is an open or crossed check.
 The branch name in the cheque..
 Tk in words and figure of the cheque is same.
 Balance in the account is avail e.

Books maintained by cash department
 Vault Register:
 Cash Receive Register:
 Cash Payment Register:
 Daily Cash Balance Register:
Banking is the business of correspondence. Lot of mail comes to the bank and dispatch from
the branch daily. Loss of any document causes much loss for bank. That is why bank has to
record all mail received and dispatched through the bank.
Mail Receiving
All mail comes to the bank recorded in this desk. For this reason a register book maintained
called inward mail register. A number is given on receiving mail and records particulars of
document in the register book.
Mail Dispatching
Before dispatching mail from the bank, it must record in outward mail register. A number is
given on the mail. Destinations, date of dispatch are recorded in that register book
General banking
General banking department is the heart of all banking activities. This is the busiest &
important department of a branch, because funds are mobilized, cash transactions are made
& clearing activities are done here. Science bank is confidence to provide the services
everyday, general banking is also known as retail banking. Following departments are under
general banking section:
 Deposit section
 Account opening section
 Cash Section
 Local remittance section
 Inward and outward clearing section
 Accounts department
 Loan and advance department

Deposit Section:
Deposit is the lifeblood of a bank. Form this history and origin of the banking system, we
know that deposit collection is the main function of a bank.
Accepting deposits:
The deposits that are accepted by Agrani Bank Limited like other banks may be classified
into-
 Demand deposits
 Time deposits
Demand deposits: These deposits are withdrawn able without notice, i.e. current deposits.
Agrani Bank Limited accepts demand deposits through the opening of:
 Current account
 Saving account
 Call deposits from the follow bankers
Time deposits: A deposit which is payable at a fixed date or after a period of notice is a time
deposit. Agrani Bank Limited accepts time deposits through Fixed Deposit Receipt (FDR),
Short Trem Deposit (STD) and Beard Certificate Deposit (BCD) etc. While accepting these
deposits, a contract is done between the bank and the customer. When the banker opens an
account in the name of a customer, there arise contracts between the two. This contract will
be valid only when both the parties are competent to enter into contracts. As account opening
initiates the fundamental relationship and since the banker has to deal with different kinds of
persons with different legal status, Agrani Bank Limited officials remain very much careful
about the competency of the customers.
Account opening section:
Account opening is the gateway for clients to enter into business with bank. It is the
foundation of banker customer relationship. This is one of the most important activities of a
branch, because by opening accounts bank mobilize funds for investment. Various rules &
regulations are maintained & various documents are taken while opening an account. A
customer can open different types of accounts through this department. Account opening
procedures:

Step-
1
The account should be properly introduced by any of the following:
 An existing current account holder of the bank
 Officials of the bank not below the rank of assistant officer
 A respectable person of the locality well known to the manager/sub manager
of the branch concerned.
Step-
2
Receiving filled up application in banks prescribed monitoring what type of
account is desired to be opened.
Step-
3
 The form is filled up by the applicant himself/herself
 Two copies of passport size photographs from individual are taken in case of
firms photographs of all partners are taken.
 Applicants must submit required documents
 Application must sign specimen signature sheet & give mandate.
 Introducer’s signature & a/c number verified by legal officer.
Step-
4
Authorized officer accepts the application.
Step-
5
Minimum balance is deposited only cash is accepted
Step-
6
Account is opened & a cheque book & pay in slip book is given.
Step-
7
Letter issue for the verification of the customer into 1000 Minimum Deposit.
Papers/Documents Required for Opening Account
A. For Individual/Joint Account:
B. For Partnership Account:
C. For Limited Company:
D. For Club/Societies:
For Individual/Joint Account:
 Introduction of the Account.
 Two photographs of the Signatory/Signatories duly attested by the introducer.
 Identity (copy of Passport/Chairman Certificate/TIN/Voter ID/T&T/Employee
Certificate, Student ID, National ID, Driving License, provided by the Bank.
 Joint Declaration Form (For Joint A/C only).
For Partnership Account:
 Partnership deed duly signed by the all Partners to open & operate the account (Sign
should be similar as stated in Partnership deed).
 Partnership deed certified copy by Notary Public (Deed should be written in Bond of
Tk. 500/= if the capital is Tk. 25,000/=, but if the capital exceed Tk. 25,000/=, bond of
Tk. 1000/= is required).

 Registration (if any).
 Rubber Stamp.
 Updated Trade License.
 ID/Copy of passport
Cautions: Same as Joint/Individual Account.
For Limited Company:
 Valid Copy of Trade License.
 Board Resolution of opening A/C duly certified by the Chairman/Managing Director.
 Certificate of Incorporation.
 Certificate of Commencement (In case of Public Limited Company).
 Certified (Joint Stock) true copy of the Memorandum and Article of Association of the
Companies (In case of Directorship Change) duly attested by Chairman or Managing
Director.
 List of Directors along with designation & specimen signature.
 Latest certified copy of From-XII (to be certified by register of Joint Stock Companies)
(In case of Directorship Change).
 Rubber Stamp (Seal with designation of each person).
 Certificate of registration (In case of Insurance Company- Obtained from Department
of Insurance from the Peoples Republic of Bangladesh).
For Club/Societies:
 Board resolution of Opening A/C duly certified by President/Secretary.
 List of Existing Managing Committee.
 Registration (if any).
 Rubber Stamp.
 Permission Letter of Bureau of N.G.O (In case of N.G.O A/C).

Cash Section:
Cash section demonstrates liquidity strength of a bank. It also sensitive as it deals with liquid
money. Maximum concentration is given while working on this section. As far as safety
concerned special precaution is also taken.
Cash Receipt:
At first the depositors fill up the Deposit in the Slip. For saving account and current account
Different Deposit in Slip is used in this Branch.
 After filling the required deposit in slip, depositor deposits the money.
 Officers at the cash counter receives the money, count it, enter the amount of money in
the register kept at the counter, seal the deposit in slip and sign on it with date and keep
the bank’s part of the slip. Other part is given to the depositor.
 All deposit slip of saving; Current and STD A/C are maintained in accounts section.
Cash Payment:
Cash payment of different instruments is made in the cash section. Procedure of cash
payment against check is discussed below elaborately. Cash payment of check includes few
steps.
 First of all client comes to the counter with the check and give it to the officer in charge
there. The officer checks whether there are two signatures on the back of the check and
checks his balance in the computer. After that the officer will give it to the cash in charge.
 Then the cash in charge verifies the signature from the signature card and permits the
officer in computer to debit the client’s account by giving posting. A posted seal with
teller number is given.
 If the signature matches with the one given previously then the teller will make payment
keeping the paying check with him while writing the denomination on the back of the
check.
 Cash paid seal is given on the check and make entry in the payment register.
There are few things that shall be scrutinized and checked before making payments.
 Name of the drawer.
 Account number.
 Specimen signature.
 The validity of the check and make it sure that it is not post dated or undated.
 The amount in words and figures are same.

Cash Balance Calculation:
The officer in charge of cash section does the calculation and then Sub-manager or
authorized officer will check the balance and sign in the cash balance book. The balance is
maintained in the balance book. Opening balance of current day is the closing balanceof
the previous day. Total receive of the current day is added with the opening balance and
total payment is deducted for calculating the closing balance or cash balance.
Cash Packingand Handling:
Cash packing and handling needs a lot of care as any mistake may lead to disaster. Packing
after banking hour when the counter is closed, cash are packed according to denomination.
Notes are counted several times and packed in bundle, stetted and stumped with initial.
Local remittance section:
Local carrying cash money is troublesome & risky, that’s why money can be transferred from
one place to another through banking channel. This is called remittance. Remittance of funds
is one of the most important aspects of the commercial banks in rendering services to its
customers. The main instruments used by the Agrani Bank Limited of remittance of funds are:
Pay Order:
A pay order is a written under, issued by a branch of the Bank, to pay a certain sum of money
to a specific person or a bank. It may be said as to be a banker’s cheque as it is issued by a
bank and payable by itself.
Issuance-
1. The application form must be filled up properly.
2. Commission to be calculated as the Bank’s rules as per amount.
3. Total amount due must be paid by the customer at the cash receive counter, after
receiving the cashier will issue a voucher to the PO issue department.
4. The pay order is prepared and entered in the PO issue register. The PO number is then
written on the application form.
5. The vouchers along with the instrument and register are then sent to the department- in
– charge for checking and signature.
6. Then all the documents are sent to the branch in-charge for second signature.
7. After all signatures are complete, the pay order draft is given to the customer and
his/her signature must be taken on the PO issue register.

Demand Draft (DD):
This is an instrument through which customers money is remitted to another
person/Firm/organization in outstation (outside the clearing house area) form a branch of
one Bank to an outstation branch of the same Bank or to a branch of another Bank( with
prior arrangement between that Bank with the issuing branch).
This is an order instrument in which the issuing branch gives instruction to the payee/drawer
branch to pay certain amount of money to the order of certain person/firm/organization. The
payee/Drawer branch on receipt of the message, decodes the tested message and being fully
satisfied, pay the amount by crediting the payees account (if account is maintained with the
payee branch). Telegraphic transfer may also be issued favoring the beneficiary who
maintains account with other banks. In such case the payee branch issues pay order favoring
the payee and handover the P.O the concerned Bank branch for effecting payment to the
payee.
Issuance:
1. Filling of DD application form. (This form is treated as an application as well a Voucher)
2. Commission to calculated as per BB rate and written on the space provided on the form.
3. Total amount due must be paid by the customer at the cash receive counter, after receiving
the cashier will issue a voucher for the DD issue department.
4. The Draft is prepared and entered in the draft issue register. The draft number is then
written on the application form and the amount is protecting graphed on the face of the draft.
5. The vouchers along with the instrument and register are then sent to the department-in-
charge for checking and signature.
6. Then the entire documents are sent to the branch in-charge for second signature.
7. After all signatures are complete, the draft is given to the customer and his/her signature
must be taken on the counter foil.
8. Preparing advice: an IBCA (For demand draft only) must be prepared, starting the details
of the issued draft and must be sent to Drawer Branch; on the same day.

Telegraphic Transfer (TT):
A Telegraphic Transfer is a method of remittance, which is effected by the banker through a
coded telegram attested by secret cheek signal, on receipt of which, the paying office pay the
amount to the payee by crediting his account.
Issuance:
1. Filling of TT application form. (This is treated as an application as well as a voucher).
2. Commission to calculated as per BB rate and written on the space provided on the form.
3. T.T Charge is taken from the customer based on the amount.
4. Total amount due must be paid by the customer at the cash receive counter, after receiving
the cash cashier will issue an IDT voucher for the TT issue department.
5. A cost memo must be prepared by the TT issuing department, which shall contain the
amount of TT, name of beneficiary, commission amount. The memo must be duly signed by
the officer, and given to the customer.
6. Then the T.T should be tested correctly, by authorized officer only.
7. Then pass the T.T message through Telex, or incase of urgency may be conveyed through
telephone, Online T.T System, by Online.
8. Prepare the advice note is automatically by the software.
Other Local remittancesection:
Agrani Bank Limited, being a state owned Bank, has both commercial commitment to its
clients and societal commitment to the nation. Besides catering service to its clients at
nominal fees/charges the bank has to provide services, in respect of transferring money to
different organizations and groups of professionals in far flung areas through its branches in
urban and rural areas all over Bangladesh. Here below are a few of such services Agrani
Bank Limited provides:
Locker service:
For safekeeping of customers' valuables like important documents and goods like jewelries
and gold ornaments, Agrani Locker Service is available in most of the Branches in urban
areas.
Nature of Service Nature of Charges Rate of Charges
Custody of Locker/ Safe
Rent
a) Yearly TK.900/= for small size
locker
b) Yearly TK.1200/= for medium
size locker
c) Yearly TK.1800/= for big size
locker

Maximum number of people carries saving accounts
Agrani Bank Limited is the largest & oldest public bank in Bangladesh. They have huge
number of accounts holders under various accounts.
Table: percentage of accounts
A/C Name Percentage of accounts
Saving A/C 60%
Current A/C 20%
FDR A/C 10%
STD A/C,R/D A/C 10%
Graph: Percentage of accounts
The above graphical presentation shows that 60% customers are maintaining saving a/c in
Agrani Bank Limited. Another 20, 10 and 10 percentage people respectively maintaining
Current A/C, FDR A/C, STD A/C.
% of accounts
% of accounts,
20%
% of accounts,
10%
% of accounts,
10%
% of accounts,
60%
Saving A/C
Current A/C
FDR A/C
STD A/C

Loan & Advances Section
This is the survival unit of the bank until & unless the success of this department is attained,
the survival is a question to every bank. If this section does not properly work the bank it may
become bankrupt. This is important because this is the earning unit of the bank. Banks are
accepting deposits from the depositors in condition of providing profit to them as well as safe
keeping their interest. Now the question may gradually arise how the bank will provide profit
to the clients & the simple answer is- loans & advance.

Process of Loan:
There are some specific rules for loan. If anyone wants to get a lone in Agrani Bank Limited
then they need to follow those rules:
Application
Applicant applies for the loan in the prescribed form of the bank describing the types and
purpose of loan.
Credit Approval Procedure
After receiving the application from the client, official prepares a Credit Line Proposal
(CLP) and forwards the same to the Head Office. To place before Head Office Credit
Committee (HOCC) for approval it includes
 Request for credit limit of customer.
 Project profile/profile of business.
 Copy of trade license duly attested.
 Copy of TIN certificate
 Certified copy of Memorandum of Association, Articles of Association,
Certificate of Incarnation, Certificate of Commencement of Business, and
Resolution of the Board, Partnership Deed (Where Applica)
 3 years Balance Sheet and Profit & Loss account.
 Personal net worth statement of the owner/directors/partners etc.
 Valuation certificate of the collateral security in Bank’s form with
photograph of security.
 CIB inquiry form duly filled in (for proposal of above 10lac.)
 Declaration of the name of the sisters concern and their liability.
 Incase of L/C detailed performance of L/C during last year.
Therefore, the steps in lending can be sum as follows,
 Entertainment of application for loan proposal.
 Preliminary screening of credit proposal.
 Feasibility study & appraisal of loan proposal or credit investigation.
 Sanction of loans or advances.
 Disbursement of loans or advances. Sanction
a. Collecting credit information about the applicant to determine the credit worthiness of
the borrower Sources of information.
i. Personal Investigation, Confidential Report from other bank, Head
Office/Branch/Chamber of Commerce.
ii. CIB (Central Information Bureau) report from Central Bank.
b. Evaluation of compliance with its lending policy.
c. Evaluating the proposed security
d. If loan amount exceeds 50lac then bank goes for LRA Analysis & LRA is must for the
loan exceeding one crore – as ordered by Bangladesh Bank.

Loan Classification:
Loan classification is a process by which the risk or loss potential associated with the loan
accounts of a bank on a particular date is identified and quantified to measure accurately the
level of reserves to be maintained by the bank to provide for the probe loss on account those
risky loan.
All types of loans of a bank are fall into following four scales:
Unclassified: Repayment is regular
Substandard: Repayment is stopped or irregular but special collection efforts may result in
partial recovery.
Doubtful Debt: Unlikely to be repaid but special collection efforts may result in partial
recovery.
Bad/Loss: Very little chance of recovery
Types of Loans and Advances
Depending on the various nature of financing, all the lending activities have been brought
under the following major heads:
1. Continuous loan
2. Term loan
3. Demand loan
4. Loan under SME
Continuous loan:
SOD (FO)
Advance is granted to a client against financial obligations. The security of advance is
granted to the person to whom the instrument belongs. The discharged instrument is
surrendered to the bank along with a letter signed by holder/holders. The bank’s lien is
prominently noted on the face of the instrument under the signature of an authorized bank
official.
Interest rate is 14% to 16%.

SOD (G)
Granted against the work order of government departments , corporation’s autonomous
bodies. To arrive at logical decision, the client’s managerial capability, equity strength,
nature of scheduled work is to be judged. Disbursement is made after completion of
documentation formalities, besides usual charge, documents like a notarized irrevocable
power of attorney to collect the bills from the concerned authority and a letter from the
concerned authority confirming direct payment to the bank is also obtained. The work is
strictly monitored to review the progress at each interval.
Interest rate is 14% to 16%
Cash Credit (Hypothecation)
The mortgage of movable property for securing loan is called hypothecation. Hypothecation
is a legal transaction where by goods are made available to the lending banker as security
for a debt without transferring either the property in the goods or either possessing. The
banker has only equitable charge on stocks, which practically means nothing. Since the
goods always remain in the physical possession of the borrower, there is much risk to the
bank. So, it is granted to parties of undoubted means with highest integrity.
Interest rate is 16%
Cash Credit (Pledge)
Transfer of possession in the judicial sense of essential in the valid pledge. In case of pledge,
the bank acquire the possession of the goods or a right to hold goods until the repayment for
credit with a special right to sell after due notice to the borrower in the event of non-
repayment.
Term loan:
House BuildingLoan
This loan is provided against 100% cash collateral, besides; the land & building are also
mortgaged with the bank
Interest rate is 17%.
Loan (general)
Agrani Bank Limited considers the loans, which are sanctioned for more than one year as
loan (g). Under this facility, an enterprise of financed from the stating to its finishing, i.e.
from installment to its production. Agrani Bank Limited offers this facility only to big
industries.

Demand loan:
Loan againstImported Merchandise(LIM)
Advances allowed for retirement of shipping documents and release of goods imported
through L/C taking effective control over the goods by pledge fall under this type of advance,
when the importer failed to pay the amount payable to the exporter against import L/C, than
Agrani Bank Limited gives loan against imported merchandise to the importer. The importer
will bear all the expenses i.e. the go down charge, insurance fees, etc. and the ownership of
the goods is retaining to the bank. This is also a temporary advance connected with import,
which is known as post import finance.
Loan againstTrustReceipt (LTR)
Investment allowed for retirement of shipping documents and release of goods imported
through L/C fall under this heard. The goods are handed over to the importer under trust
with the arrangement that sale proceeds should be deposited to liquidate the investments
within a given period .This is also a temporary investment connected with import and know
as post-import finance and falls under the category "Commercial Lending".
Loan documentaryBillPurchase(LDBP)
Payment made against documents representing sell of goods to local export oriented
industries, which are deemed as exports, and which are deemed as exports, and which are
dominated in local currency/foreign currency falls under this head. The bill of exchange is
held as the primary security. The client submits the usance bill and the bank discounts it. This
temporarily liability is adjustable from the proceeds off the bill.
Inland Bill Purchase (IBP)
Payment made through purchase of inland bills/cheques to meet urgent requirement of the
customer falls under this type of investment facility. This temporary investment is adjustable
from the proceeds of bills/cheques purchased for collection. It falls under his category
"Commercial Landing"

Loan under SME:
ConsumerCreditScheme
This scheme is aimed to attract consumers from the middle and upper middle class
population with limited income. The borrower should have saving or current deposit account
with the bank. Minimum 25% of the purchase cost of the product is to be deposited be the
borrower with the bank is equity before the disbursement of the loan. The rest 75% is to be
kept as cash collateral (FDR, Shanchay Petra etc.) with the bank. The purchased items are
hypothecated with the bank. The disbursement of the loan is effected by debiting loan
(general) account to the opened in the same of the borrower. Loan amount is disbursed
through a/c payee pay order/demand draft directly to the seller after submission of the
indent, deposit of client equity and completion of documentation formalities. The bank
obtains post dated a/c payee cheques drawn in favor of the bank for the monthly installments
covering the lending period from the borrower and the loan amount is adjusted on the due
date of installments.
Growth of SME Lone:
Working Credit
Loans allowed to the manufacturing unit to meet their working capital requirement,
irrespective of their size big, medium or large fall under the category.
House Repairing/Renovation Loan Scheme
This loan is offered for renovation and modernization of the house/building/flat which are
acquired by inheritably or purchasing and other ways to make the properties liable and
durable.
Personal Loan for Salaried Person
This loan is provided to fixed salaried persons in various organizations to meet any
emergency cash needs at various events- treatment/operations of critical disease,
matrimonial, maternity expenditure etc.
Interest rate is 17%. And maximum credit ceiling is Tk 1, 00,000/-

Small BusinessLoan Scheme
This loan is offered to the small and promising entrepreneurs to meet their capital
requirement and enable them to operate and expand the business purposely.
Maximum credit ceiling is Tk 5.00 lac with interest rate is 16%.
Foreign Exchange Section
Foreign Exchange refers to the process or mechanism by which the currency of one country
is converted into the currency of another country. Dr. Paul Einzing defines “Foreign
Exchange as the system of process of converting one national currency into another & of
transferring money from one country to another”. The Foreign Exchange Regulation Act
1947 as adopted in Bangladesh defines Foreign Exchange as Foreign currency including any
investment draws, accepted, made or issued as per clause 13 of article 16 of Bangladesh
Bank order 1972 & all deposits, credits & balances pay e in any foreign currency, any drafts,
travelers choose, L/C & bill of exchange express or drawn in currency but pay e in foreign
currency.
Functions of Foreign exchange department:
Import: Importmainlyconsist of some specific partthose are:
 Opening of letter of credit (L/C)
 Advance bills
 Bills for collection
 Import loan and guarantees
Export: Exportpart mainlyconsistof some specificparts and those are:
 Pre-shipment advances
 Purchase of foreign bills
 Negotiating of foreign bills
 Export guarantees
 Advising/ confirming letters-letter of credit
 Advance for deferred payments exports
 Advance against bills for collection

Remittance:
Remittance is another important sector of the Agrani Bank from where it earns a lot of
foreign exchange every year. Remittance means to send or transfer money or money worth
from one place to another. In case the bank as the media to transfer or remit the money.
Against the service it charges some commission from the client.
Remittance mainly consists of some specific part and those are:
 Issue of DD, MT, TT etc.
 Payment of DD, MT,TT etc.
 Issues and enhancement of traveler’scheque.
 Sale and enhancement of foreign currency notes.
 Non-resident accounts.
Functions of Foreign Remittance Section
Selling:
 Selling of traveler’s cheques to Bangladesh travelers.
 Selling cash foreign currency in the form of draft and ties to Bangladeshi
/students for education abroad.
 Selling of foreign currency to Bangladeshi for medical expenses.
 Selling of foreign exchange to nonresident stock investor.
Buying:
 Buying of International currency from foreigner and Bangladeshi.
 Buying cash foreign currency from foreigner and Bangladesh.
 Buying of draft from Bangladeshi.
 Buying of International currency from FC account of Bangladeshis individual
as well as from exporters.
 Buying of International currency from nonresident investing in shares and
stocks of Bangladesh.
Foreign RemittanceBusinessat Bangladesh.
 Reliability:
 Our customers have benefited from our electronic money transfer for over 150
years. Each transfer can be tracked electronically to make sure that you
receive the money your loved one has sent.
 Speed:
 When your loved one sends you money, within minutes you can receive it in
Bangladesh.
 Convenience

Inward Remittances Flow at The foreign exchange remittances from Bangladeshi nationals
working abroad decreased by US$ 176.68 million or 16.82% to US$ 873.86 million during
December 2009 compared to US$ 1,050.54 million at the end of November 2008. During
July-December 2009 remittance increased by US$ 1,028.47 million or 22.83% to US$
5,533.20 million compared to US$ 4,504.73 million in July-December 2008.
Foreign Exchange Services:
ABL is rendering various kinds of services in international transaction of their clients. Some
are described below: –
1. L/C Opening:
Bangladesh is mainly an import oriented country. So, L/C is a very important import
document which is issued by Bank. In international market two parties are not known to each
other. The importers of Bangladesh give an L/C to exporters of foreign country to give the
assurance of payment. ABL is opening L/C in favor of their clients.
2. Export processing:
When exporter’s foreign document comes to ABL, ABL collect payment from foreign bank for
its party. ABL purchase bill if their party need early cash.
3. Back to Back and Local L/C:
In against of export L/C ABL give the facility to open Back to Back and Local L/C
4. Dollarsale and purchase:
ABL sale dollar against passport. The rate of exchange is given by Bangladesh Bank which is
changed every day.
5. Loan facilities:
Loan facility is given to clients to help in foreign exchange. Different types of loan facility are
given below-
 CC
 LTR
 LIM
 Sanction of L/C
Money gram:
Agrani Bank Limited is very happy to announce to have joined hands with Money gram
payment system to serve expatriates to send money back home quickly from anywhere in the
world. Moreover, money can also be sent quickly through Money gram from Bangladesh to
other parts of the world as is done through the banking channel. At the moment we are
concentrating on home remittances being sent by the expatriates.

CHAPTER–FOUR
Financial & Graphical Analysis

Balance Sheet Matrix
S
L
Particulars 2009 2010 2011 2012 2013
Balance Sheet Matrix
1 Authorized Capital 10,000.00 10,000.00 10,000.00 20,000.00 20,000.00
2 Paid up Capital 4,752.00 6,177.60 7,413.12 10,007.71 12,509.64
3 Share Premium 1.99 1.99 1.99 1.99 1.99
4 Reserve Fund 9,308.49 13,927.94 16,081.14 17,792.50 27,245.87
5 Retained Earnings 1,425.60 1,853.28 2,594.59 3,202.47 3,127.41
6 Shareholders’ Equity 14,060.49 20,105.54 23,494.26 27,800.21 39,755.51
7 Deposits (including Bills
Payable)
202,115.45 244,292.14 291,934.60 341,853.67 417,844.14
8 Investments (including
investment in Shares and
Securities)
187,586.55 225,752.41 275,493.94 322,772.83 399,930.79
9 Investments (excluding
investment in Shares and
Securities)
180,053.94 214,615.80 263,225.13 305,840.56 372,920.72
10 Investment Deposit Ratio
(as per BB guidelines)
89.08% 87.85% 90.17% 87.29% 85.18%
11 Total Assets (including
Contra)
288,017.19 340,638.49 443,684.79 502,613.05 592,580.50
12 Total Assets (excluding
Contra)
230,879.14 278,302.84 330,586.12 389,192.12 482,536.32
13 Fixed Assets 4,407.22 6,512.36 6,748.44 7,100.19 14,808.23
Capital Matrix:
14 Total Risk Weighted (RWA)
(Basel ll for
2012,2011,2010,2009&200
8,Basel l for 2009)
173,289.43 202,756.60 256,804.90 257,564.30 311,511.60
15 Core Capital- Tier-l 11,272.12 14,714.10 18,559.80 23,401.24 28,225.10
16 Supplementary Capital
(Tier-ll)
7,299.96 8,905.70 9,840.20 10,315.49 13,803.20
17 Regulatory Capital (Tier
l,ll & lll)
18,572.08 23,619.80 28,400.00 33,716.73 42,028.30
18 Statutory Capital (Paid up
Capital & Statutory
Reserve)
9,692.49 12,421.62 15,348.08 20,012.14 24,933.30
19 Equity/Capital
Surplus/(Deficit)
1,243.14 3,344.16 5,287.58 7,960.24 10,877.10
20 Capital Adequacy Ratio
(Basel ll for 2012,
2011,2010 & 2009, Basel l
for 2008)
10.72% 11.65% 11.06% 13.09% 13.49%

Assets Quality:
21 Amount of Classified
Investment
4,311.13 5,063.40 4,655.63 8,292.32 14,212.80
22 Classified Investment to
total Investment
2.39% 2.36% 1.77% 2.71% 3.81%
23 Provision against
Classified Investment
1,883.43 2,490.00 1,840.00 3,054.00 6,054.35
24 General Provision against
Unclassified Investment
2,315.74 2,700.00 3,443.00 3,996.0 3,935.90
25 General Provision on Off
Balance Sheet Items
570.83 510.00 930.00 1,120.00 1,100.45
Income & Expenditure Statement matrix:
26 Investment Income 19,543.84 21,370.53 24,766.26 32,019.53 43,672.23
27 Profit Paid on Deposit 12,162.10 13,076.99 14,471.89 18,401.22 25,870.43
28 Net Investment Income 7,381.74 8,293.54 10,294.37 13,618.31 17,801.80
29 Non Investment Income 4212.50 4033.84 5362.64 6381.76 6673.54
30 Total Income 23,756.33 25,404.37 30,128.90 38,401.29 50,345.77
31 Administrative & other
Exp.
4115.81 4,545.97 6,087.32 7,268.45 8,867.10
32 Total Expenditure
Excluding Provision
16,277.90 17,622.97 20,559.21 25,669.67 34,737.53
33 Provision for Investment,
Off Balance Sheet items &
other Assets
1,130.60 1,263.23 1,114.99 2,384.31 3,512.07
34 Total Expenditure
Including Provision
17,408.50 18,886.20 21,674.20 28,053.98 38,249.59
35 Net Profit before Tax 6,347.83 6,517.66 8,454.71 10,347.31 12,096.18
36 Net Profit after Tax 2,674.80 3,403.55 4,463.47 4,841.45 5,524.44
37 Provision for Income Tax 3,245.08 3,253.23 4,108.98 5,505.87 6,571.74
Foreign Exchange Business
38 Import Business 168,329.00 161,230.00 246,281.00 301,207.00 284,588
39 Export Business 93,962.00 106,424.00 148,421.00 178,244.00 197,09
40 Remittance 140,404 194,716 214,629 236,607 300,915
41 Total Foreign Exchange
Business
402,695 462,370 609,331 716,058 782,598
Distribution Network
42 Number of Correspondent
Banks
275 295 295 313 320
43 Number of Foreign
Correspondents
906 919 919 935 676
44 Number of Shareholders 33,686 52,164 58,923 60,550 60,302
45 Number of Employees 9.397 9.588 10,349 11,465 12,188
46 Number of Branches *206 *231 *251 *266 *276
Shareholders’ Information

Five years data at a glance (Tk. in millions):
Year wise Financial analysis (tk. In millions)
Year 2009 2010 2011 2012 2013
Volume 168329 161230 246281 301207 284587
Growth 2% -4% 53% 22% -6%
Table 4.2- Financial Analysis
47 ……… 10% ……….. 7% 8%
Dividend 30% 20% 35% 25% 17%
48 Net Assets Value
(NAV) per Share
22.76 27.12 23.48 22.22 31.78
49 Earnings Per Share 5.63 5.51 6.02 4.84 4.42
2.14 2.72 3.57 3.87 4.42
50 Market Value per
Share (highest-taka)
48.61% 89.00 90.00 83.98 59.00
Financial Indicators
51 Gross Profit Ratio 46.80% 48.52% 51.97% 52.08% 48.61%
52 Cost of Fund 9.56% 8.76% 8.65% 8.86% 9.32%
53 Cost Income
Ratio/Efficiency
Ratio
0.73 0.74 0.72 0.73 0.76
54 Return on Equity
(ROE)
19.02% 16.93% 19.00% 17.42% 13.90%
55 Return on Assets
(ROA)
1.27% 1.34% 1.47% 1.35% 1.27%
56 Price Earnings Ratio
(Times)
10.78 12.87 13.29 11.27 9.68
57 Spread 4.53% 4.86% 4.87% 4.03% 4.10%

Graph of Financial analysis:
Shareholder Equity Analysis:
Export trend of IBBL (tk. In millions)
Year 2009 2010 2011 2012 2013
Volume 93920 106424 148421 178244 197095
Growth 41 13 39 20 11
-50000
0
50000
100000
150000
200000
250000
300000
350000
2008 2009 2010 2011 2012
volume
growth
2009 2010 2011 2012 2013

Graph of Shareholder Equity Analysis:
Non Interest Income:
Remittance trend of IBBL (tk. In millions)
Year 2009 2010 2011 2012 2013
Volume 140420 194716 214629 236607 300915
Growth 67% 39% 10% 10% 27%
Table: Non Interest Income analysis
Graph Non Interest Income:
0
20000
40000
60000
80000
100000
120000
140000
160000
180000
200000
2008 2009 2010 2011 2012
volume
growth
0
50000
100000
150000
200000
250000
300000
350000
2008 2009 2010 2011 2012
volume
growth
2009 2010 2011 2012 2013

CHAPTER–FIVE
Recommendation

Recommendations
The bank with vast and complex banking system, it is very difficult for me to recommend. We
have the practical experience in Agrani bank for only three months, with my little experience
in shortcomings regarding operational activities of the bank. On the basis of Our observation
We are describing.
Now technology is changed and new technology is new experience.For this reason fresh and
young generation employees should be appointed in this department who are familiar with
the latest technology and literacy. Need to use of effective management information systems.
And Use appropriate techniques in evaluating customer need professionally. To deliver
quality service top management should try to mitigate the gap between customer's
expectation and employee's perception.
We think ABL need to focus on the marketing aspects to let customers know about their
products and offerings and more promotion should be given to attract new customer.
Communication with customers need to increase and Evaluate customer's needs from their
perspective and explain locally the shortcomings.
Nowadays-conventional banking concept is outmoded. Now banks are offering more
ancillary services like credit card, on line services and many others. ABL should differentiate
its services adopting the modern facilities.
ABL should publish and widely distribute Discount booklets so that they can attract
customers’ attention. Wide and effective publicity should also be given through radio,
television, newspapers and periodicals. Merchants should be also put within the purview of
the advertisement campaign in future. The bank should introduce more promotional
activities. ABL should recruit employees from interns who have efficiency in work. ABL
should set up more and more ATM Booth and increases the facilities of Card service. ABL
should emphasis on Mobile banking.

Conclusion
Prepare a report is so difficult but we got enough opportunities and available support in this
bank for make a report which made easy environment. Like other student I have got the
chance of getting our internship in Agrani bank limited. We have gathered massive
experience during my internship. Our work was based on the “Agrani Bank Limited
Corporate branch .So it is not a complete report on all the activities of this branch. However
in this report the tasks performed by me during my internship are furnished and in some
cases we have added our view points to make the report complete.
The bank has successfully made a positive contribution to the economy of Bangladesh with in
very short period of time. Its profit is gradually increasing. It plays a great role in collecting
scattered Deposit, Loan settlement and International Trade etc. The Bank ensures quality
services to the customers. For better growth and healthy economic position, it should
introduce new and lucrative long-term credit schemes especially for new investors and
schemes for poverty alleviation like micro credit.
We hope ABL do more work for socio-economic development besides their banking business.
To keep pace with ever-changing uncertain domestic business environment and face the
challenges of revised global economic scenario, the bank should be more pro-active and
responsive to introduce new marketing strategy to hold the strong position in home and
abroad.
After all want to say that there may have seen some sort of problems in A to Z operation of
the bank as the bank itself is a big one. But if the management becomes more conscious and
can be free from all kinds of intervention I am sure the success of this bank will sustain.
We think for the future planning and the successful operation in its prime goal in this current
competitive environment we hope this report can provide a good guideline. We wish
continuous success and healthy business portfolio of Agrani Bank Principal Branches.

Bibliography
Books:
Henry Waren; How to use your Bank.
Different prospectus of ABL
Annual Report of ABL 2013
Recharge Mathodology C K Kothari
Website:
 Agranibank". [Online]. Available: https://www.agranibank.org
 “google ". [Online]. Available: https://www.google.com
 “wikipedia ". [Online]. Available: http://en.wikipedia.org/wiki/PHP
 “jamunabankbd ". [Online]. Available: http://www.jamunabankbd.com
 “bangladeshbank-bd ". [Online]. Available: http://www.bangladeshbank-bd.org
 “sap ". [Online]. Available: http://www.sap.com/banking
 “reportbd ". [Online]. Available: http://www.reportbd.com

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