Hashmotullah final Report on Job satisfaction in bank .pdf

Job Satisfaction of Private Banking Industry 2016
Job Satisfaction of Private Banking Industry: A Study on
Bangladesh Commerce Bank Limited, Khulna Branch.
[The Internship Report is submitted to the Department of Business Administration
of Northern University Bangladesh as a partial fulfillment of the requirements for
the Degree of Bachelor of Business Administration (BBA)]
Md: Hashmot Ullah
ID: BBA120261649
Department of Business Administration
BBA Program,(Major in Marketing)
Spring-2016
28 May 2016

Job SatisfactionofPrivate Banking Industry: A Study on Bangladesh
Commerce Bank Limited, Khulna Branch
[The Internship Report is submitted to the Department of Business Administration of Northern
University Bangladesh as a partial fulfillment of the requirements for the Degree of Bachelor of
Business Administration (BBA)]
UNDER THE SUPERVISION OF
Rumana Perveen
Assistant Professor
Northern University Bangladesh
Khulna Campus, Khulna
PREPARED BY
Md: Hashmot Ullah
ID: BBA120261649
Program: BBA (Major in Marketing)
Spring 2016
28 May 2016

LETTER OF TRANSMITTAL
28-May-2016
The Coordinator
Sub: Submission of Internship Report on, Job Satisfaction of Private Banking Industry: A
Study on Bangladesh Commerce Bank Limited: A Study on Khulna Branch.’’
Dear Sir,
Enclosed is the report on the “Job Satisfaction of Private Banking Industry: A Study on
Bangladesh Commerce Bank Limited: A Study on Khulna Branch.’’ which is submitted to
you as an obligatory part of the fulfillment of the internship/research program.
Throughout the completion of the report, I come to know about many things regarding the
current world of banking and their practices especially on the satisfaction of the employees of
Bangladesh Commerce Bank.
Since the very onset I have collected information with utmost sincerity and tried to interpret the
collected information appropriately. I have devoted my effort to make the report representing the
fact. I am available for any further assistance in interpreting or clarification.
Sincerely yours,
_____________________________
Md:Hashmot Ullah
ID: BBA01120261649

CERTIFICATE
This is to certify that the internship report on “Job Satisfaction of Private Banking Industry:
A Study on Bangladesh Commerce Bank Limited: A Study on Khulna Branch. ‘Is
submitted by Md: Hashmot Ullah, ID: BBA01120261649 for partial fulfillment of the
requirement of the degree of Bachelor of Business Administration of Northern University
Bangladesh, Khulna.
It is certain that he has worked under my supervision and guidance and that no part of this
report has been submitted for the award of any other Degree, Diploma, Fellowship or other
similar titles or prizes and that the work has not been published in any report, journal or
magazine.
Certified By:
____________________
Rumana Parveen
Senior Lecturer in Management

DECLARATION
I do hereby declare that, this internship report on “ Job Satisfaction of Private Banking
Industry: A Study on Bangladesh Commerce Bank Limited: A Study on Khulna
Branch.’’” is submitted by me to Northern University Bangladesh, Khulna Campus for the
partial fulfillment of the requirement for the degree of Bachelor of Business Administration is an
original work.
It has not been submitted earlier, either partly or wholly to any other University or Institution for
the award of my Degree, Diploma, Fellowship or other similar titles or prizes and that the work
has not been published in any other journal or magazine.
Md : Hashmot Ullah
ID: BBA01120261649

ACKNOWLEDGEMENT
First of all I would like to say my special thanks to almighty God and pay my deep respect to my
reverend supervisor Rumana Perveen, Senior Lecturer, Business Administration department of
Northern University Bangladesh for his supervision in carrying out of my research. I can humbly
tell that without his meticulous care, valuable suggestion and instruction it would not have been
possible for me to complete the report.
I am indebted to the authorities of “Bangladesh Commerce Bank Ltd. Khulna Branch" for
providing me with an opportunity, to conduct this study in their organization. The honorable
AVP and Manager of Bangladesh Commerce Bank Ltd. Khulna Branch, A S M Shahnawaz who
has been very kind and cooperative to us. I am grateful to all the respondents who at the cost of
their pay extended co-operation responding to the interview.
I am extremely grateful to the all the employees of Bangladesh Commerce Bank Ltd. Khulna
Branch for their valuable suggestion and helpful advice in coding and analyzing the data and
provide me with relevant data about the organization.
Sincere thanks are also due to all others who are related directly or indirectly to the completion
of this work. Once more time to you, sir, I owe more than I can mention mostly teaching me to
see the positive aspect in every dark wood.
__________
Md:Hashmot Ullah
ID: BBA01120261649
Table of contents

Chapter No. Contents Page
No.
Title page
Letter of transmittal i
Declaration ii
Letter of Acceptance iii
Acknowledgement iv
Table of content vi-viii
Executive Summary ix
Chapter 1
Introduction
1.1 Introduction 1
1.2 Rationales of the study 2
1.3 Rationales of selecting BCBL for internship program 2-3
1.4 Objective of the study : 3
a).Main objective 3
b).Supportive objectives 3-4
1.5 Methodology 4
1.5.1Data collection method: 4
a).Primary sources 4-5
b).Secondary sources 5

c).Scaling technique 5
1.5.2 Data analysis technique 5-6
1.6 Limitations of the study 6
Chapter 2
An Overview of BCBL and Private banking industry
2.1 Banking Sector of Bangladesh 7
2.2 History of Private Bank in Bangladesh 7
2.3 History of Bangladesh Commerce Bank Limited 7-8
2.4 Vision & Mission 8
2.4.1 Vision 9
2.4.2 Mission 9
2.5 Core values 9
2.6 The Target market 10
2.7 The Human Resource: 10
2.8 Functions of BCBL 10-11
2.9 The Role of BCBL Bank 12
2.10 Services of BCBL: 12-14
2.11 BCBL Deposit schemes 15-18
2.12 Loans & Advances Products: 18-23
3.1 Questionnaire Analysis: Section One 24

3.2 Questionnaire Analysis: Section Two 24
a) Definition of Hypothesis 24
b) Test of Hypothesis 25-26
Chapter 4
Findings, Recommendations & Conclusions
4.1 Findings 27
4.2 Recommendations 28
4.3 Conclusion 29
4.4 Bibliography 30
Chapter 5 APPENDIX A
a) Detail calculation 31-37
b) Sample of questionnaire 38-39
List of Table:
Serial No. Title Page No.
Table 2.1 Regular Deposit Schemes 15
Table 2.2: Fixed Deposit schemes 15-16
Table 2.3 Monthly Saving Schemes 16
Table 2.4 Monthly Benefit scheme 17
Table 2.5 Lakhopati savings scheme 17
Table 3.1 Test of Hypothesis 25-26

List of Figure
Graph No. Title Page No.
2.1 Managerial hierarchy of BC Bank Ltd 14
Executive summary
The purpose of this study is to present and test a model that identifies employees work related
attitudes enhances organizational goals in relationship with the practices of Motivation, job
security and job satisfaction in Bangladesh Commerce Bank Ltd. Research world is getting more
and more importance how employees work related attitude is fluctuating with different types of
HRM practices. Job satisfaction describes how content an individual is with his or her job. The
happier people are within their job, the more satisfied they are said to be. Job satisfaction is not.
Other influences on satisfaction include the management style and culture, employee
involvement, empowerment and autonomous work groups. Job satisfaction is a very important
attribute which is frequently measured by organizations job satisfaction. This part is based on the
analysis of Bangladesh Commerce Bank Ltd employee behavior and cooperation to the customer
and concluding part of that report. In Bangladesh similar type of studies were not more
conducted before. This paper, therefore, aims to identify the relationship among the factors such
as motivation, job security and job satisfaction of employees works related feelings. The sample
for this study was the current employees of Bangladesh Commerce Bank Ltd. Printed
questionnaires were distributed among 18 respondents and all the questionnaires have been
collected and taken as the data for the research. The data has been analyzed with SPSS 17.0. In
this study, the Correlation value was satisfactory, which proved that the items of questionnaires
are appropriates with this study. Therefore, taking Khulna branch of BCBL as sample group, the

current study was meaningful to access the level of job satisfaction among the current employees
of BCBL.
1.1 Introduction: Bangladesh economy has been experiencing a rapid growth since the '90s.
Urbanization and lifestyle changes along with the economic development have created a demand
for banking products and services to support consumer investments in a profitable manner. To
meet the overgrowing demand of consumers, the number of private commercial banks in
Bangladesh is increasing day by day. Bangladesh Commerce Bank Limited from where I have
completed my internship program is one of the pioneers of fully licensed private commercial
banks, and continues to satisfy its clients with personalized services for both personal and
corporate customers.
Since, these private banks are meeting the demands of customers and satisfying their customers,
it’s needed to measure the things that “How the private banks are satisfying its own
employees.”To measure these things I have collected some information from the employees of
Bangladesh Commerce Bank Ltd and some other selected private banks in Khulna city. So, here
we have to know about job satisfaction, factors creating job satisfaction, importance of job
satisfaction etc.
Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are
with their jobs. Employee satisfaction is typically measured using an employee satisfaction
survey. These surveys address topics such as compensation, workload, perceptions of
management, flexibility, teamwork, resources, etc. These things are all important to companies
who want to keep their employees happy and reduce turnover, but employee satisfaction is only a
part of the overall solution. In fact, for some organizations, satisfied employees are people the
organization might be better off without.
Employees that are satisfied can make a practice more successful and more pleasant. This metric
is one that is frequently overlooked by many consultants and management seminars. However, I
think that it is perhaps second only to patient satisfaction as an indicator of the future success of

the practice. What is measured is vital to obtaining meaningful information and structuring the
survey correctly is essential.
1.1 Rationales of the study: Today’s business world is more dynamic and competitive and
that’s why most of the organizations want or give the impression for being more qualified,
talented and assertive graduates during selecting employees. So, in future business graduates
must be the core part of business organizations, banking institutions, etc. So, business graduates
need to have both theoretical and practical knowledge to manage the business activity, banking
activity properly. So, for being more familiar with organizational culture and for gaining some
practical knowledge about an organization our department provides 8 to 12 weeks internship
program as a part of the BBA program. This internship program is more beneficial for a student.
Internships provide students with the opportunity to demonstrate their ability to apply classroom
knowledge and to strengthen their professional work habits. Participation in internships provides
students with a competitive advantage over other graduates with limited practical work
experience.
Well-planned and well-executed internships offer students a chance to gain first-hand knowledge
of an organization and an industry, helping them focus their career goals and acquire valuable
job skills and work experience which will bolster their resumes. Internships are an outstanding
source of networking contacts and professional references for the students, as well as the
potential for regular employment after the internship ends.
Similarly, this program has given me more practical knowledge about banking system,
organizational environment, behavior with co-workers, customers etc. which will help me more
in future in my job life.
1.2 Rationales of selecting BCBL for internship program: When I was asked by my
university to select any organization or bank for my internship program then at first the name of
Bangladesh Commerce Bank Ltd. was come in my mind. BCBL is one of the well-reputed
commercial banks in Bangladesh. Bangladesh Commerce Bank Limited is considered as a

unique organization in a country like Bangladesh and is continuously trying to provide superior
services to all of its clients. The primary objective of the bank is to offer full range of banking
and investment services for personal and corporate customers. Besides, when I went to the bank
to submit my C.V it was seemed to me that there are lots of opportunities in BCBL to gain
practical knowledge about banking system. And from then I decided to complete my internship
program from this. After completing my internship program from this bank now I feel I was not
wrong because the environment of this bank was so much comfortable, employees were so much
cooperative, higher management personnel’s were so much helpful. Overall, I have gathered
huge positive knowledge from this bank.
1.3 Objective of the study:
The Purpose of the study is to evaluate job satisfactions of the employees of private Bank
officers in Khulna city. It focuses on relative importance of job satisfactions factors and their
impacts on the overall job satisfactions of Bank officers. I have determined my purpose to
prepare the report on the topic “Job Satisfaction of Private Banking Industry: A Study On
Bangladesh Commerce Bank Limited and some selected Banks in Khulna city.” The implicit
objective of the study is to find out the level of job Satisfactions and business strategies of
Bangladesh Commerce Bank Ltd. (BCBL) from where I have completed my internship program.
This study is aimed at providing me invaluable practical knowledge about banking operation
system in Bangladesh. It will also help me to develop my concept of banking and it performance.
Also this study is to present and test the model which will identify the relationship among
organizational commitment, career satisfaction, job involvement, and job security to job
Satisfaction. It is commonly known that there is a positive relationship between job satisfaction
and job Performance.
The purpose of preparing this report can be divided into two parts:

A). Main objective: The main objective of this research is to find out the job satisfaction level
of the employees of Bangladesh Commerce Bank Ltd in Khulna city on the basis of various
opportunities provided by the Bank based on different relevant factors.
B). Supportive objectives: The profits of an organization is very much vulnerable with
performance of employees and if the Organizations. This research concentrated on specific
attitudes like job satisfaction.
To find out the main objective, some other supportive objectives were also determined as stated
below:
 To ascertain the degree of overall job satisfaction prevailing among the private bank
employees in Khulna city.
 To study the employees perception towards their own organization.
 To study the attitude of the employees towards their works.
 To identify the factors that motivates the employees.
 To study the impact of different variables like job title (clerks, cashiers, or officers),
working area, age, organizational environment, and other opportunities that are affecting
employee job satisfaction
 To make necessary recommendations to solve the causes of dissatisfaction on banking
job.
1.4 Methodology: To conduct any research work a methodology should be followed to explore
an effective research outcome. So, I have followed the following methodologies to complete my
research project.
1.5.1 Data collection method: In order to make the report more logical and presentable, data
were collected from two sources. They are given below:

a).Primary sources: Primary data analysis is essential for any research and report
preparation. This is a tool which helps to provide fresh and relevant data for analysis. Through
primary data analysis fresh and practical insights on a particular topic can be obtained and that
can be of great help to any researcher. Primary data collection method mostly includes surveys,
interviews, group discussion etc. For this particular study I have used both survey and interview
as means of collecting data and that really has increased the validity of the research paper to a
great extent. There are some sources of collecting data which are considered as primary source:
 Structured questionnaire is used to collect data from the employees of some selected
private banks in Khulna city.
 Direct observation in the selected bank branches during the internship period.
 Discussion with professionals and experts and questioning concerned persons of private
banks.
 Face to face interview of bank employees.
 Phone interview of employees.
The observation method helped find factual data and real-time analysis. Expertise in banking
fields gave their valuable feedback which has been an important source of primary data.
b).Secondary sources: Numerous secondary sources were used for preparing this report. The
secondary sources include Bangladesh Commerce Bank’s Annual Report 2015, Internet,
different journals about e-banking, books, newspapers and other publications. Internet has been
used as the major source of secondary data because of its relevance with the topic. Bangladesh
Bank’s publications helped find recent data. Previous reports on this topic also helped evaluate
the report from different aspects and collect important usable secondary data.
c). Scaling technique:
Linker scale (a 5 point scale) is used to measure employee job satisfaction level on private
banking industry. Respondents have given their opinion in replay to different level as 1=Very

much dissatisfied, 2=Dissatisfied, 3=neither dissatisfied nor satisfied, 4=Satisfied and
5=Very much satisfied.
1.5.2 Data analysis technique:
The collected primary data from sample units were analyzed by some statistical tools. At first,
employee’s perceived satisfaction on selected 15 factors was organized by calculating their
individual mean and standard deviation. Here sample size is 50.
The null hypothesis )( 0H was constructed that satisfaction level of the population on each of the
15 factors is at least 04(satisfied) in a 5 point linker scale ranging from 01(very much
dissatisfied) to 05(very much satisfied).
The difference between sample mean of satisfaction level and the expected population mean of
satisfaction were justified by using left-tailed “Z-test” at 5% significant level where if the
computed value of Z is less than -1.645 then the null hypothesis is rejected. The standard formula
of Z is used as follows:
Z =
n
Hx

 0
1.6 Limitations of the study:
 Limited access to the information has been the major constraint of the report.
 BCBL has a very rigid policy of not letting interns get too deep within the
operations of the bank. They did not disclose such information that hampers the
organizational confidentiality.
 The website was not operating properly time to time, which caused a great amount
of trouble.

 Since bank officials had to remain very busy as it was the principal branch of the
bank, they could provide me only a little time and attention.
 Time period for the report is not sufficient.
 Moreover I have a very low accessibility in the banking operations since I’ve only
worked in the CC (hypo) loan division very limitedly. Thus I have a very low
knowledge about other banking activities.

2.1 Banking Sector of Bangladesh
The banking system of Bangladesh is a mixed one, comprising nationalized, private and foreign
commercial banks. The banking sector of Bangladesh consists of Bangladesh bank (BB) as the
central bank of Bangladesh which controls & monitors all the financial activities of all the
existing banks, nationalized commercial banks which are now converting into Public limited
company since 15th November 2007, government owned specialized banks, domestic private
banks, foreign banks and non-banking financial institutions. The financial system also embraces
insurance companies, stock exchange and co-operative banks. The commercial banking system
dominates Bangladesh’s financial sector with limited role of Non-bank financial institutions and
capital market.
2.2 History of Private Bank in Bangladesh:
After liberation the Government of the newly born country Bangladesh nationalized the entire
existing Banks, insurance companies and Financial Institutions except three Foreign Banks by an
Ordinance named as "Bangladesh Bank Ordinance Dated the 26th March, 1972”.According to
the President Ordinance 127 of the 6th of December, 1972 State Bank of Pakistan of East Bengal
is considered as "Bangladesh Bank" and also got acceptance as a ‘Central Bank of Bangladesh'
under the reformation plan of banking system. The following Banks were renamed which were
before liberation period:
2.3 History of Bangladesh Commerce Bank Limited:
Bangladesh Commerce Bank Limited is one of the newly emerged private commercial banks in
Bangladesh. This bank is providing mass banking services to its customers from 36 available
branches. This bank has been playing a vital role in socio-economic, agricultural and industrial
development as well as in the overall economic development of this country since its inception
through saving, mobilization and investment of funds. “Local Bank Global Vision”- this is the
slogan of this bank.
Background
Bangladesh Commerce Bank Limited is incorporated in Bangladesh as a banking company on
june1998 under Companies Act.1994. Bangladesh Bank, the central bank of Bangladesh, issued
banking license under Banking Companies Act.1991.

Corporate Information:
Authorized Capital : 10,000 BDT Million
Paid up Capital : 1989 BDT Million
RegisteredName of the Company:
Bangladesh Commerce Bank Limited
Company Registration Number:
C-35510(2286)/98
Company License Number
BRPD(P)744(KHA)/99-2842
Legal Form
A public limited company incorporated in Bangladesh on June 01 1998 under the Companies Act
1994, the Bank Company Act 1991 and Act 12 of 1997.
RegisteredHead Office
Eunoos Trade Center (Level-22),52-53
Dilkusha, C/A.
Dhaka – 1000, PABX : 9559831, FAX : 9568218 Bangladesh
Nature of Business
Commercial Banking with different deposits& schemes.
Target customers
Individual corporate customers.
2.4 Vision & Mission

2.4.1 Vision:
To realize the cherished dream of our honorable Prime Minister's vision & mission to foster a
Digital Bangladesh by achieving ' Millennium Development Goals' (MDGs) within 2015 as her
Excellency laudably voiced in the 66th General Assembly of the United Nations (UNGA) last
year, while the model has been accepted and adopted by G-77.
2.4.2 Mission:
It is our mission to provide a customer friendly environment by service excellence for all of
corporate, agro based SME and retail segments by twisting agriculture, industrialization, trade &
commerce and mobilization of foreign investment together as to foster emerging economy of
green Bangladesh with the help of advanced Information Technology through different
compatible delivery channels.
2.5 Core values:
a) For the customers:
Providing with caring services by being innovative in the development of new banking products
and services.
b) For the shareholder:
Maximizing wealth of the bank.
c) For the employees:

Respecting worth and dignity of individual employees as well as developing their energies for
the progress of the bank.
d) For the community:
Strengthening the corporate values by taking into account social and environmental risks and
rewards.
2.6 The Target market:
The target customers of BCBL are:
 Individual persons (People of all social classes and genders living in both rural& urban
areas of Bangladesh)
 Sole proprietorship, private limited company, public limited company and partnership
firm.
 Co-operative societies.
2.7 The Human Resource:
Bangladesh Commerce Bank LTD plays an important role in creating job opportunities for the
people of Bangladesh. Each year the bank creates job opportunities for fresh graduates as well as
experienced officials. The new recruits have joined as trainee officers & junior officer. Besides,
experienced bankers are also being appointed as and when required. Moreover, bank’s financing
to the SME sector will indeed promote employment generation. Recruitments are usually done
through open invitation of applications by advertisement in the national dailies.
2.8 Functions of BCBL:
Bangladesh Commerce bank performs many functions. It satisfies the financial needs of the
sectors such as agriculture, industry, trade, communication. So it plays a very significant role in
the process of achieving economic social success. The functions performed by this bank are
becoming more customer-centered and these functions are becoming wider. Generally, the

functions of Bangladesh Commerce banks are divided into two categories: primary functions and
the secondary functions. The following chart simplifies the functions of BCBL.
BCBL bank performs various primary functions. Some of them are given below:
 BCBL accepts various types of deposits from public especially from its clients, including
saving account deposits, recurring account deposits, and fixed deposits. These deposits
are payable after a certain time period
 BCBL bank provides loans and advances of various forms, including an overdraft
facility, cash credit, bill discounting, money at call etc. This bank also provides demand
and term loans to all types of clients against proper security.
 Credit creation is the most significant function of BCBL. While sanctioning a loan to a
customer, BCBL does not provide cash to the borrower. Instead, BCBL bank opens a
deposit account from which the borrower can withdraw money. In other words, while
sanctioning a loan, they automatically create deposits, known as a credit creation from
BCBL. Along with primary functions, BCBL performs several secondary functions,
including many agency functions or general utility functions. The secondary functions of
BCBL can be divided between agency functions and utility functions.
The agency functions are the following:
 To collect and clear cheque, dividends and interest warrant.
 To make payments of rent, insurance premium etc.
 To deal in foreign exchange transactions.
 To purchase and sell securities.
 To act as trustee, attorney, correspondent and executor.
 To accept tax proceeds and tax returns.
The utility functions are the following:

 To provide money transfer facility.
 To issue traveler cheque.
 To act as a referee.
 To accept various bills for payment.
 To provide merchant banking facility.
2.9 The Role of BCBL Bank:
BCBL is engaged in the following activities:
 Processing payments by way of telegraphic transfer, EFTN, internet banking.
 Issuing bank drafts and bank cheques.
 Accepting money on term deposit.
 Lending money by overdraft or installment loan.
 Providing documentary and standby letter of credit, guarantees, performance bonds,
securities underwriting commitments and other forms of off balance sheet exposures.
 Safekeeping documents & other items in safe deposit boxes.
 Sales, distribution or brokerage, with or without advice of: insurance, unit trusts and
similar financial products as a “financial supermarket”.
 Cash management and treasury.
 Merchant banking and private equity financing.
2.10 Services of BCBL:
Commerce Bank limited focuses in customer’s satisfaction. Bangladesh Commerce Bank limited
is aiming to provide all types of Technology Banking and for the higher satisfaction of customers
this bank is bringing Call Centre, Evening Banking service and Utility Services. Bangladesh
Commerce Bank limited is continuously working for improving its services to reach the top on
customer services.

The services provided by the bank are given below:
(1)Technology Banking: Bangladesh Commerce Bank’s Banking Technology services make
managing customers finances a pleasure by letting them fulfill most of their banking needs
online. Currently Bangladesh Commerce Bank limited is using TEMENOS which is one of the
top most cores banking software of the world for providing superior customer service and very
recently this bank has launched the entire IT related banking product such as Internet Banking,
Mobile Banking, SMS Banking for its customers. The Technology Banking services provided by
the bank are given below:
(i) Debit card service: Bangladesh Commerce Bank Limited offers the facilities of ATM/Debit
Card to all its account holders. From the starting of BCBL, it has invested a great deal on
expansion of its ATM infrastructure. Apart from providing facilities through its own channels, it
also has come into terms with other major ATM service only to bring in more area of coverage to
provide ATM and POS service to BCBL’s clients. As a result BCBL Customers can enjoy the
facilities throughout the country.
(ii) Credit card service: Bangladesh Commerce Bank Limited Credit Card is going to design a
privileged card for anyone to enjoy benefits to make the best of their lifestyles. This will not just
a credit card; it is going to be the most modern solution for financial situations that gives one
prestige and respect for every transaction one makes with this card.
(iii)Mobile Banking: Bangladesh Commerce Bank Limited offers Mobile banking which is a
method of using one's mobile phone to conduct banking transactions so that it becomes more
easy & convenient.
(iv) SMS banking: Bangladesh Commerce Bank Limited offers this service to its customers
where they can conduct their financial transaction through SMS.

Top Level
Management
• Chairman
• Board of Director
• Executive committee
• Managing Director
Executive
Level
Management
• Additional Managing Director
• Deputy Managing Director
• Senior Executive Vice President
• Executive Vice President
• Senior Vice President
• Vice President
• Senior Assistant Vice President
Mid Level
Management
• First Assistant Vice President
• Senior Executive Officer
• Executive Officer
• Principal Officer
Junior Level
Management
• Senior Officer
• Management Trainee Officer
• Junior Officer
(v)Bills pay service: This service enables the customers to pay for their bills through the
assistance of BCBL.
(2)Remittance service: To facilitate sending money in Bangladeshi Taka directly, Bangladesh
Commerce Bank Limited has taken drawing arrangement with many banks/exchange companies
in different countries. The expatriate Bangladeshis may send their money in BDT (Bangladeshi
Taka) through the branches/subsidiaries of BC Bank Limited and foreign banks/exchange
companies.
(3) Call Center: Call Center is an important part of modern banking system. It is almost
impossible to believe modern banking without a Call Center. It’s an important part of modern
banking customer care service. Bangladesh Commerce Bank Limited from the beginning
understands the need of call center for its valuable customers. Call Center operation is online for
its customers.
Managerial hierarchy of BC Bank Ltd:

Figure.1: Managerial hierarchy of BC Bank Ltd
Source: www.bcbl.net.bd
2.11 Deposit schemes:
BCBL offers attractive & competitive interest to its customers against its various deposit
schemes. The features of these deposit schemes are given below:
(i)Regular Deposit schemes: The features of these regular deposit schemes are given below:
Table 2.1: Regular Deposit Schemes.
Name of Regular Deposit scheme Rate of interest (%)
Savings Deposit 4.00
Current Deposit 0.00
Short Notice Deposit(SND) 6.25
Foreign Exchange Account 0.00
Monthly Saving Scheme (MSS) 6.5
Source: BCBL Deposit Desk
Advantages of Regular Deposit schemes:
 Both depositing& drawing can be conducted from any branches of the bank either
manually or through online.
 Account can be handled from any branch of this bank.

 Debit card facility is offered.
 No standing instruction fee is needed.
 Account statement & Balance conformation certificate is given without any charge 1
time in a year.
 No hidden charges or fines are issued for not maintaining minimum balance.
(ii)Fixed Deposit schemes:
Table 2.2: The features of these fixed deposit schemes are given below:
Name of fixed Deposit scheme Rate of interest (%)
FDR-01 Month 6.00
FDR-03 Months 6.50
FDR-06 Months 6.75
FDR-12 Months 7.00
Source: BCBL Deposit desk
Advantages of fixed Deposit schemes:
 Account can be opened by depositing TK 10,000 or more.
 Accounts are renewed automatically. So client does not require coming to bank to renew
or withdraw interest after each maturity date.
 Security Overdraft Debt (SOD) can be issued against FDR account. The rate of interest is
above 3% of FDR against SOD loans.
Advantages of fixed deposit schemes are given below:
 At any working day account can be opened by depositing TK 10,000 or it’s multiple.
 Loans can be issued against the deposited money at DBS & TBS accounts.
(iii)Monthly Savings Scheme (MSS): The features of monthly savings scheme is given below:
Table: 2.3: Monthly Saving Schemes
Monthly
installment(TK)
Amount given
after 03
Amount given
after 05
Amount given
after 08
Amount given
after 10

years(TK) years(TK) years(TK) years(TK)
500 20615 37575 68955 94625
1000 41230 57150 137910 189250
2000 82460 150300 275820 378500
2500 103075 187875 344775 473125
3000 123690 225450 413730 567750
4000 164920 300600 551640 757000
5000 206150 375750 689550 946250
Advantages of fixed deposit schemes are given below:
 Standing instruction facility is provided without any charge.
 Loans can be issued against the deposited money at MSS accounts.
 Account can be closed as per client’s instruction after one year period.
(iv)Monthly Benefit scheme:
The prime objective of this scheme is to encourage the people to develop their habit of saving.
Under this scheme, one can save a fixed amount of return every month and can get a lucrative
amount of return after three or five years.
Table 2.4: The features of Monthly Benefit scheme is given below:
Time
Duration(years)
Rate of Interest (%) Monthly Interest against
each lac(TK)
3 6.00 100000
5 6.50 100000
Advantages of Monthly Benefit scheme:
 At any working day one can deposit one lac or it’s multiple to open this account.
 Each month interest is given against the deposited money.
 No charges are required for the withdrawn of profit.

 Secured overdraft debt can be provided against Monthly Benefit scheme.
(v)Lakhopati savings scheme:
Table 2.5: The features of Lakhopati savings scheme is given below:
Matured After(years) Monthly Deposit(TK)
3 2422
5 1331
10 528
15 277
Table 2.5 Lakhopati Savings Schemes source: BCBL Deposit desk
Advantages of Lakhopati savings scheme is given below:
 This scheme is suitable for middle class and lower income group.
 One customer can open more than one account.
 Customers get one lac taka after the maturity of this account.
 Charge free standing instruction benefit is provided.
 Customer can conduct pre matured withdraw of money after one year of account opening
and in that case the customer will get interest on the basis of the interest rate of saving
accounts.
 Loans can be issued against the deposited money at Lakhopati savings scheme accounts.
2.12 Loans & Advances Products:
Bank is service as well as profit oriented organization. So, making of loans and advances have
always been prominent &profitable function of a bank. Sanctioning credit to customers and
others out of the funds at its disposal is one of the principle services of a modern bank. BCBL
deals with the money from the depositors repayable on demand. So, it cannot afford to lend their
funds for long periods. Advances made in BCBL are of different nature such as:
 Cash Credit (CC).
 Overdrafts
 Small Loans
 SME Loan.

 Staff Loan
 House building Loan
 Purchase and Discount of bills.
 Mid-Term Loans.
 Consumer Credit.
 Farmers Loan.
 Business Loan.
 Personal Loan.
The features of these of loans and advances are explained below:
(i)Cash Credit (CC):
A cash credit is an arrangement by which the customer is allowed to borrow money up to a
certain limit. This is a parliament arrangement and the customer need not draw the sanctioned
amount at once, but draw the amount as and when necessary. He can put back any Surplus
amount, which he may find with him. Thus cash credit is an active and continuous process in
which Deposits and withdrawals going on frequently. Interest is charged only for the amount
withdrawn and not for the whole amount charged. It is operated in the same way as current
account on which an overdraft has been sanctioned. Cash Credit accounts are, however
maintained in a separate ledger. Primary securities under consideration in case of cash credit are
goods produced and merchandised. This is the most favorite form of borrowing done by the large
commercial and industrial concerns. On account of the advantage that a customer need not
borrow at once. He can either draw or repay, in whole amount or in part, the amount advanced at
any time to suit his convenience.
(ii)Overdraft:
In case of advance sanctions by ay of overdrafts the customer is sanctioned a limit up to which
he can overdraw his current account within a stipulated period. This is a fluctuating account, here
in the balance sometimes may be in credit and sometimes in debit. Overdrawn amount must
always remain within the sanction limit. From the customer’s point of view, this arrangement is
advantageous, as he is required to pay interest on the amount actually used by him.

Overdraft facilities are generally granted to businessmen for the expansion of their business
against securities of stock in trade, shares and debentures, government promissory notes, fixed
deposit, life insurance policies, gold ,gold ornaments etc. In some cases the overdraft is allowed
with no other security except the personal security of the borrower.
(iii) Small loans:
BCBL offers small loans in favor of customers. It refers to the lending allowed to small traders,
collage industries, small- scale industries and self-employed persons. The maximum ceiling for
this loan is at present taka 5000 for small traders &self-employed persons, Taka 200000 for
collage industries & small- scale industries. Such loans are generally production/development
oriented rather than security oriented. This is a way to emphasis on these cases is to advance,
skill regulation & capacity increase of the borrower. The security requirements may vary
depending on the borrower & frequent supervision is ensured.
(iv) Staff Loan:
BCBL provides advances to the staffs for buying motorcycles and bicycles, for wedding their
sons and daughters etc. It is called Staff Loan. Bank provides this advance of this sector under
installments. At the end of each amount, when the staffs withdraw their salary bank takes their
loan repayment. Three types of staff loans are issued by BCBL for its staffs which are personal
loan, car loan & house building loan. The interest rate is 16% for personal loan, 10% for car loan
& 09% for house building loan. Interest is applied quarterly and accruals are paid monthly.
(v)House building loan:
House building Finance Corporation (HBFC) is the main instrumentation to meet the
requirement in the field but BCBL also supplement to this sector. An advance for construction
of residential houses against real states as primary securities is allowed by BCBL up to taka 500
lacks per party (including cot of land) minus any loan taken from HBFC for this purpose. BCBL
may also grant advances for construction of commercial building real state. The interest rate for
all such loans is 18% per annum. House building loans are both commercial and residential. In

both cases interest rate is maximum 18% and minimum 15%. Interest accruals monthly and
interest payment are made quarterly.
(vi) Purchase and Discount of bills:
Purchase and Discount of bills is also a special form of advances. BCBL normally purchases
demand bills of exchange that are called drafts accompanied by documents or title to such as bill
of lading, railway of Truck receipt. The purchase of bills of exchange drawn at insurance i.e. for
certain period maturing on a future date and not payable on demand or sight is termed as
discounting a bill and the charge recovered by the bank for this is called “Discount”. This is not
very common on our country and is normally limited with the discount of Foreign Bills. Inland
bills are rarely discounted of an organized bill market.
(vii) Mid-Term Loans:
BCBL because of its capital structure constitution and liquidity consideration is advancing for
short term on principle. But modern banks have started lending a safe proportion of their demand
and time liabilities for fairly long period to house building, industrial, agricultural, transport and
many other sectors. Such loans are repayable by installment over a number of years ranging from
2 to 12 (agricultural loans ranging from 6 to 15 months with an interest rate of 18%).So far as
nature and conduct are concerned those loans and time to be fixed from advancing with minor
variations as though limits are not withdrawn by a time and these are allowed to be payable on
installments or phrases but no subsequent debit transactions are allowed to the borrowers in the
account beyond disbursement of sanctioned limit.
(viii) Consumer Credit:
Technological improvement around the whole world is increasing day by day. But, the per capita
income has restricted the customers from enjoying such improvement. In Bangladesh most of the
people are standing below the minimum standard of living. As a result, they cannot always do
whatever they like or they cannot buy whatever they want. For example, if we want to buy TV or
Computer in the market we will find a huge expense behind this. On the other hand, it is very
hard to live without TV now a day. To solve these problems BCBL offers various types of loans

to the customers so that they can enjoy these in innovations. BCBL also offers various types of
loans which are called Consumer Credit scheme in various types of products like refrigerator,
mobile phone, oven etc. The interest rate is 18% in this case.
(ix) Farmers loan:
Bangladesh Commerce Bank has provided financial services to the agricultural sector of
Bangladesh and is committed to the development of agriculture across the nation. Bangladesh
Commerce Bank is the only one private bank of Bangladesh which has its main focus on
agricultural sector. That's why with the name of this Bank, agriculture word is clearly included.
Bangladesh Commerce Bank offers a wide range of finance, investment and risk management
solutions across a diverse range of agribusiness products and commodities, and services to the
agricultural value chain at a minimum interest rate of 2% .The features of Farmers loan is given
below:
 Lowest Interest Rate
 Maximum Tenor
 No Security
 No Hidden Charges
Besides financing farmers Bangladesh Commerce Bank Limited aims to provide Agricultural
Support for farmers and growers of Bangladesh and for this reason its every branch has special
dedicated Agro Help Desk.
(x) Business loan: The features of business loan are:
 Flexible Interest Rate
 Maximum Tenor
 Fastest Disbursement
 No Hidden Charges
The various types of business loan are given below:
(a) Corporate loan:

Bangladesh Commerce Bank provides extra beneficiary financial products and services to reach
the country’s fastest growing corporate base. With its expertise and dedication BCBL Corporate
Banking aims to provide the best possible services to its corporate customers and with that in
mind, it has priority banking service in helping corporate clients to achieve success in every
business endeavor they have. Bangladesh Commerce Bank provides all the financial services to
the corporation with maximum flexibilities.
(b)Trade finance:
Bangladesh Commence Bank's trade finance service desk is tailored to meet the individual needs
of the business of its clients. Bangladesh Commence Bank can help even if the company of its
client has limited credit lines, due to reasons such as limited financial resources or sudden
requirements. That's because Bangladesh Commence Bank’s risk evaluation focuses more on the
company’s performance track record, existing performance and collateral valuation.
(c)Off Shore Banking:
Off Shore Banking is a unique solution for Banks across the globe to carry out international
banking business involving Non-resident foreign currency denominated assets and liabilities
taking the advantages of low or nonexistent taxes/levies and higher return on investment.
(d) Lease finance:
As a part of its strategy to ensure steady growth and add value to shareholders, Bangladesh
Commerce Bank diversified its business into Lease Finance for acquisition of all types of
Industrial, Manufacturing and Service Equipment’s.
(e)Syndicate finance:
Bangladesh Commerce Bank Limited offerings syndicate finance for its valued customers.
Bangladesh Commerce Bank is always for its customers, so if any customer needs a massive
amount to invest and it has strong base for progress Bangladesh Commerce Bank must go for it
and will take the necessary steps for making a syndicate with other bank.

(xi)Personal Loan:
One of the most remarkable success stories of last 50 years’ banking industry globally has been
the conceptualization and innovative execution of banking with individual customers, their
friends & families. The industry has termed it as Personal Banking; and it has now - at a very
rapid pace – become the major revenue line for most of the top banks in the world. Bangladesh
Commerce Bank, too, has started its journey in Personal Banking. That is why it gives loans to
the individual customers, their friends & families at an Interest rate of 17.50%.
(xii)SME banking:
Small and medium enterprises (SMEs) are significant for the fiscal and social development of
emerging markets. They play a major role in creating jobs and generating income for low income
people; they foster economic growth, social stability, and contribute to the development of a
dynamic private sector. As such, access to financial services is vital in developing a vibrant SME
sector in any economy
BCBL is trying to play a vital role in helping small and medium enterprises countrywide gain
greater access to financing. BCBL works to increase access of SMEs to financial services in
Bangladesh by providing funding for equity and loans to financial intermediaries focusing on
SME financing, and by building capacity of financial intermediaries and raising awareness on
best SME Banking practices. BCBL is committed to uses both investments and technical
assistance to support financial intermediaries outreach to the SME sector more effectively and
efficiently.
Investments made by BCBL in financial intermediaries focusing on SME lending have included
equity investments, loans, revolving credit lines, and risk mitigation facilities.
3.1 Questionnaire Analysis: Section One:
To measure the satisfaction level of employees of BCB, I had made a questionnaire where 01
represents very much dissatisfaction and 05 represent very much satisfaction.

Level 04 is considered as standard which is attached with the null hypothesis )( 0H .That means
it is believed that average employee’s satisfaction level is at least 04.The significance of
difference between the sample mean and the hypothesized population mean )04( 0 H is
needed to be tested by statistical procedure. According to the nature of the data, the sample size
and null hypothesis is left tailed Z-test at 5% significance level. At first the average satisfaction
level (sample mean) and standard deviation is calculated associated with each of the 15 factors
and then the significance of difference is tested with calculated value of Z. To calculate the value
of Z I will use the following formula of Z:
Z =
n
Hx

 0
Here,
Z =Calculated value
X = Sample mean
0H = Hypothesized population mean
 = Standard deviation
n = sample size
3.2 Questionnaire Analysis: SectionTwo:
i. Definition of Hypothesis :

a) Hypothesis: Hypothesis testing is used to infer a result of a hypothesis performed on
sample data from a larger population. For example, performing a hypothesis test on sample data
in an attempt to determine the mean of a population is the same as the mean of the sample.
Procedure for deciding if a null hypothesis should be accepted or rejected in favor of an alternate
hypothesis. A statistic is computed from a survey or test result and is analyzed to determine if it
falls within a preset acceptance region. If it does, the null hypothesis is accepted otherwise
rejected.
Statistical hypothesis test is a method of statistical inference using data from a scientific study. In
statistics, a result is called statistically significant if it has been predicted as unlikely to have
occurred by chance alone, according to a pre-determined threshold probability, the significance
level. These tests are used in determining what outcomes of a study would lead to a rejection of
the null hypothesis for a pre-specified level of significance; this can help to decide whether
results contain enough information to cast doubt on conventional wisdom, given that
conventional wisdom has been used to establish the null hypothesis
ii. Test of Hypothesis: The null hypothesis is that the employee’s satisfaction level on the
performance of private banking industry in Khulna city based on each 15 factors is at least 04.
So, according to left-tailed Z-test at 05% significance level, the calculation is given below:
Test of Hypothesis
Table 3.1 Test of Hypothesis
SL Factors
Sample
mean
Standard
deviation
Hypothesized
population
mean(µH 0 )
Computed
value of Z
Critical
value of
Z at 5%
sig.level
Result
1 Salary 4.2 0.592 4 2.386 - 1.645 Accepted

2 Bonus/ Raises 3.26 0.459 4 - 11.392 - 1.645 Rejected
3 Promotions system 3.4 0.469 4 -9.036 - 1.645 Rejected
4 Insurance facilities 4.28 0.609 4 3.249 - 1.645 Accepted
5
Medical facilities
4.18 0.588 4 2.163 - 1.645 Accepted
6 Transport facilities 3.18 0.455 4 - 12.732 - 1.645 Rejected
7
Job security
4.00 0.553 4 00 - 1.645 Accepted
8 Transfer system 3.08 0.452 4 - 14.377 - 1.645 Rejected
9
Working
environment 4.06 0.565 4 0.751 - 1.645 Accepted
10
Gender
discrimination 3.2 0.456 4 - 12.398 - 1.645 Rejected
11
Communication
between employees
and senior
management 4.18 0.588 4 2.163 - 1.645 Accepted
12
Relationship with
immediate
supervisor 4.12 0.576 4 1.472 -1.645 Accepted
13
Respect and
subordination from
subordinates 4.2 0.592 4 2.386 -1.645 Accepted
14
Opportunity for
career growth 3.9 0.535 4 -1.321 -1.645 Accepted
15
Overall corporate
culture 4.12 0.576 4 1.472 -1.645 Accepted

The above hypothesis is tested by using the technique of Z-test. In case of left-tailed Z-test if the
calculated value of Z-test is more than -1.645 then the null hypothesis is accepted otherwise will
be rejected.
From the above table, it is found that 0H (Null hypothesis) is accepted against 10 attributes:
Insurance facilities, Medical Facilities, Job security, Working environment, Communication
between employees and senior management, Relationship with immediate supervisor, Respect
and subordination from subordinates, Opportunity for career growth, Overall corporate culture
among 15 attributes and 0H (Null hypothesis) is rejected against the remaining 5 attributes only.
This reflects that the study of private banking industry based on the above 15 factors, employees
satisfaction level is at standard level against 10 core attributes out of selected 15 attributes. So as
a whole job satisfaction level of employees of private banks is in expected level. That means,
0H (Null hypothesis) is accepted.

4.1 Findings: Today private commercial banks are providing pleasant service to its customers
rather than public banks. But after this survey I have found some factors are satisfying
employees and some factors are dissatisfying employees.
 From this survey, I have found that employees are highly satisfied in their insurance
facilities.
 Employees are satisfied with their salary but it’s not in highly standard position. On
the other hand, employees are lowering satisfied with their subordinates which are
not expected.
 Employees are also satisfied with their medical facilities, behavior of senior
management and overall, they are satisfied with their overall corporate culture but
this satisfaction level can be down any time.
 Here I have observed that employees of private banking industry are satisfied with
their job security but this satisfaction level is in red line and may be turn into
employee’s dissatisfaction very soon.
 Employees must be highly satisfied with their working environment as they are
working in a private organization but here also employees are satisfied but the
satisfaction level is very poor.
 In this report, we can see that opportunity for career growth is satisfying employees
but when we compare the sample mean with the hypothesized population mean then
it shows negative result. And when we compare the computed value of Z with
Critical value of Z then it shows positive result. So, here is a huge confusion.
 After this survey, I have found 5 factors where employees are dissatisfied. Among
these 5 factors, employees are highly dissatisfied with their transfer system.
 Actually, in our country transportation facilities are rare in maximum organization.
Here nothing is different; from this survey I have found that employees are highly
dissatisfied with their transportation facilities.
 After this survey, I have found that most of the employees are not satisfied with
their bonus and promotion system. Also they are not satisfied with their transfer
system which may have bad effect on the banking organizations in future.

 I have found that gender discrimination is occurring among the bank employees.
4.2 Recommendations:
 From this survey we have known that employees are highly satisfied only with their
insurance facility. So, to keep this position continues organization must be more
careful and must try to increase the number of satisfied factors.
 Employee’s satisfaction level in their salary is not in a good position. So,
organizations should take necessary steps to increase the satisfaction level.
 Job security is the most effective factors of creating job satisfaction level of
employees. But here the satisfaction level is in red line and that’s why organization
has to pay more attention on this factor.
 Here, career growth opportunities of employees are totally zero which is unexpected
from an organization. So, organization must be more careful.
 Employees are highly dissatisfied with their transfer system. So, organizations should
bring some changes in their transfer system to satisfy their employees.
 Banks should provide rich amount of bonuses so that employees become more
satisfied and give their best effort to the bank.

 After this survey, I have found that gender discrimination is occurring in the banking
environment. So, this big problem has to be solved so that employees become more
satisfied with their organization.
 After this survey, I have found that employees are not satisfied with their promotion
system. So, banks should provide promotions to the employees based on their
performance. This strategy will make employees more inspired to their task.
 To remove the gender discrimination problem organization should provide equal
opportunity to all the employees.
4.3 Conclusion:

The last 3 months was quite intriguing to do my internship at Bangladesh Commerce Bank
Limited, Khulna Branch. I found out about the nature of actual working in a professional
environment. I have learnt how to behave in a corporate society and have gathered knowledge
from different banks during my survey.
Bangladesh Commerce Bank Limited remains in a strong financial position, with a continuous
focus on delivering on its mission of building a profitable and socially responsible financial
institution. The bank has strengthened its team to provide more focused and efficient services to
its clients and it has continued its effort to improve the infrastructure. Their overall performance
has increased through their efficient management and continued effort of their dedicated staff.
Focused on marketing and business with growth, Bangladesh Commerce Bank Limited is
assisting to build a just, enlightened, healthy, potential democratic and poverty free Bangladesh.
The purpose of the study was to evaluate the job satisfaction level of the employees of private
banking industry and at the same time to find out the areas where private banking industry is
significantly lying behind. To a great extent the objective of the research was accomplished. The
satisfaction level of the employees of private banks has been evaluated properly and at the same
time the reasons and areas of their poor performance has also been sorted out. It was stated in my
hypothesis that the satisfaction level of private bank employees based on each 15 factors
included in the questionnaire is at least 4. But with accurate figures and calculations it has
become proved that my assumption was right in maximum 10 factors but was wrong in 5 factors
among 15 factors. With significant performance private banking industry, it can be said that the
satisfaction level of private banking employees is standard but not highly standard. So, if private
banks can improve their lacking then they must be able to develop their condition more.

Bibliography:
Bank, D. (2015). Annual report of Bangladesh Commerce Bank LimitedLtd . Bangladesh
Commerce Bank .
Bank, D. (n.d.). My Start. Retrieved March 2, 2016, from www.bcbl.com
Google. (n.d.). Retrieved March 2, 2016, from https://www.google.com.bd:
https://www.google.com.bd/#q=background+of+private+banking industry
Google. (n.d.). Retrieved December March 2, 2016, from http://blogs.brad.ac:
http://blogs.brad.ac.uk/management/experts/2010/09/10-factors-creating-job-satisfaction-what-
motivates-now/
Google. (n.d.). Retrieved March 2, 2016, from http://everydaylife.globalpost.com:
http://everydaylife.globalpost.com/5-significant-factors-contribute-workplace-satisfaction-
13029.html.
Kothari, C. (2015). Research Methodology. New Delhi.

Appendix A

Detailcalculation:
1. Salary
Table: 3.1
x F fx xx 
2
)( xx 
1 0 0 -3.2 10.24
2 0 0 -2.2 4.84
3 6 18 -1.2 1.44
4 28 112 -0.2 0.04
5 16 80 0.8 0.64
n 50 ∑ fx 210 Σ 2
)( xx  17.2
X = 4.20
σ= 0.592
Z = 2.387
2. Bonus/ Raises
Table: 3.2
x F fx xx 
2
)( xx 
1 8 8 -2.26 5.1076
2 6 12 -1.26 1.5876
3 11 33 -0.26 0.0676
4 15 60 0.74 0.5476
5 10 50 1.74 3.0276

n 50 ∑ fx 163
Σ
2
)( xx 
10.338
X =3.26
σ=0.459
Z=- 11.392
3. Promotion system
Table: 3.3
x F fx xx 
2
)( xx 
1 4 4 -2.4 5.76
2 7 14 -1.4 1.96
3 11 33 -0.4 0.16
4 21 84 0.6 0.36
5 7 35 1.6 2.56
n 50 ∑ fx 170
Σ 2
)( xx 
10.8
X =3.4
σ=0.469
Z= -9.036

4. Insurance facilities
Table: 3.4
x F fx xx 
2
)( xx 
1 0 0 -3.28 10.7584
2 4 8 -2.28 5.1984
3 1 3 -1.28 1.6384
4 22 88 -0.28 0.0784
5 23 115 0.72 0.5184
n 50 ∑ fx 214
Σ 2
)( xx 
18.192
X =4.28
σ=0.609
Z=3.249
5. Medical facilities
Table: 3.5
x F fx xx 
2
)( xx 
1 1 1 -3.18 10.1124
2 4 8 -2.18 4.7524
3 5 15 -1.18 1.3924
4 15 60 -0.18 0.0324
5 25 125 0.82 0.6724

n 50 ∑ fx 209
Σ 2
)( xx 
16.962
X =4.18
σ=0.588
Z=2.163
6. Transport facilities
Table: 3.6
x f fx xx 
2
)( xx 
1 3 3 -2.18 4.7524
2 9 18 -1.18 1.3924
3 18 54 -0.18 0.0324
4 16 64 0.82 0.6724
5 4 20 1.82 3.3124
n 50 ∑ fx 159
Σ 2
)( xx 
10.162
X =3.18
σ=0.455
Z=- 12.732

7. Job security
Table: 3.7
X f fx xx 
2
)( xx 
1 2 2 -3 9
2 5 10 -2 4
3 6 18 -1 1
4 15 60 0 0
5 22 110 1 1
N 50 ∑ fx 200
Σ 2
)( xx 
15
X =4.00
σ=0.553
Z=00
8. Transfer system
Table: 3.8
x f fx xx 
2
)( xx 
1 6 6 -2.08 4.3264
2 14 28 -1.08 1.1664
3 8 24 -0.08 0.0064
4 14 56 0.92 0.8464
5 8 40 1.92 3.6864
n 50 ∑ fx 154 Σ 2
)( xx 

10.032
X =3.08
σ=0.452
Z=- 14.377
9. Working environment
Table: 3.9
X f fx xx 
2
)( xx 
1 0 0 -3.06 9.3636
2 5 10 -2.06 4.2436
3 7 21 -1.06 1.1236
4 18 72 -0.06 0.0036
5 20 100 0.94 0.8836
N 50 ∑ fx 203
Σ 2
)( xx 
15.618
X =4.06
σ=0.565
Z=0.751
10. Gender discrimination

Table: 3.10
X f fx xx 
2
)( xx 
1 8 8 -2.2 4.84
2 8 16 -1.2 1.44
3 8 24 -0.2 0.04
4 18 72 0.8 0.64
5 8 40 1.8 3.24
N 50 ∑ fx 160
Σ 2
)( xx 
10.2
X =3.20
σ=0.456
Z=- 12.398
11. Communication between employees and senior management
Table: 3.11
X f fx xx 
2
)( xx 
1 0 0 -3.18 10.1124
2 3 6 -2.18 4.7524
3 7 21 -1.18 1.3924
4 18 72 -0.18 0.0324
5 22 110 0.82 0.6724
N 50 ∑ fx 209
Σ 2
)( xx 
16.962

X =4.18
σ=0.588
Z=2.163
12. Relationship with immediate supervisor
Table: 3.12
X f fx xx 
2
)( xx 
1 1 1 -3.12 9.7344
2 1 2 -2.12 4.4944
3 10 30 -1.12 1.2544
4 17 68 -0.12 0.0144
5 21 105 0.88 0.7744
N 50 ∑ fx 206
Σ 2
)( xx 
16.272
X =4.12
σ=0.576
Z=1.472
13. Respect and subordination from subordinates
Table: 3.13
x f fx xx 
2
)( xx 
1 0 0 -3.2 10.24

2 0 0 -2.2 4.84
3 6 18 -1.2 1.44
4 28 112 -0.2 0.04
5 16 80 0.8 0.64
n 50 ∑ fx 210
Σ 2
)( xx 
17.2
X =4.20
σ=0.592
Z=2.386
14. Opportunity for career growth
x f fx xx 
2
)( xx 
1 0 0 -2.9 8.41
2 6 12 -1.9 3.61
3 11 33 -0.9 0.81
4 15 60 0.1 0.01
5 18 90 1.1 1.21
n 50 ∑ fx 195
Σ 2
)( xx 
14.05
X =3.90
σ=0.535

Z=- 1.321
15. Overall corporate culture
Table: 3.15
X f fx xx 
2
)( xx 
1 0 0 -3.12 9.7344
2 4 8 -2.12 4.4944
3 1 3 -1.12 1.2544
4 30 120 -0.12 0.0144
5 15 75 0.88 0.7744
N 50 ∑ fx 206
Σ 2
)( xx 
16.272
X =4.12
σ=0.576
Z=1.472

Appendix B
b) Sample of questionnaire:
Dear Respondent,
I am conducting a research projected on “The satisfaction level of the employees in private
banking industry of Khulna city” as a part of our academic requirement. To conduct this
research project I need some data from you. The collected data will be used for academic
purpose only and will be kept confidentially. Your cooperation is highly appreciated.
Sincerely
Nuvia Nurain
BBA (12A)
1. Respondent Name:
2. Respondent Age:
 25-35 years
 35-45 years
 45-55 years
3. Job title of the employee:
4. Number of serving years of the employee in the current Bank:
5. Working area of the employee:
 Cash department
 Credit department
 Remittance department

 GB department
 Others
6. What is your overall satisfaction on your current job?
 Very much dissatisfied
 Dissatisfied
 Neither satisfied nor dissatisfied
 Satisfied
 Highly satisfied
Factor wise satisfaction level (Express your satisfaction level on the following factors of your
current job individually without considering your overall satisfaction level)
Satisfaction scale:
Very much
Dissatisfied
Dissatisfied
Neither dissatisfied nor
satisfied
Satisfied
Very much
satisfied
1 2 3 4 5
Table No: 5
SL Factors SatisfactionLevel
1. Salary 1 2 3 4 5
2. Bonus/ Raises 1 2 3 4 5
3. Promotions system 1 2 3 4 5
4. Insurance facilities 1 2 3 4 5
5. Medical facilities 1 2 3 4 5
6. Transport facilities 1 2 3 4 5
7. Job security 1 2 3 4 5
8. Transfer system 1 2 3 4 5

9. Working environment 1 2 3 4 5
10. Gender discrimination 1 2 3 4 5
11. Communication between employees and senior
management
1 2 3 4 5
12. Relationship with immediate supervisor 1 2 3 4 5
13. Respect and subordination from subordinates 1 2 3 4 5
14. Opportunity for career growth 1 2 3 4 5
15. Overall corporate culture 1 2 3 4 5

Hashmotullah final Report on Job satisfaction in bank .pdf

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