Slide

1. Leadership
 Activity of leading a group of people or an organization or
the ability to do this.
 Leadership is
 We, not me
 Mission, no my show
 Vision, not division
 Community, not domicile

2. 12 characteristics of quality leaders
1. Priority attention to external and internal customers needs
2. Empower, rather than control, subordinates.
3. Emphasize improvement rather than maintenance.
4. Emphasize prevention.
5. Encourage collaboration rather than competition.
6. Train and coach, rather than direct and supervise.

3. 7. Learn from problems. When a problem exists.
8. Continually try to improve communications.
9. Continually demonstrate their commitment to quality.
10. Selection of suppliers on the basis of quality.
11. Establish organizational systems for quality effort.
12. Encourage and recognize team effort.
12 characteristics of quality leaders

4. Leadership require intuitive understand of human behaviour
with basic needs, wants & abilities of people. To be effective ,
a leader understands that:
 People need security and independence at the same time
 People are sensitive to external rewards and punishments and
yet are also strongly self-motivated
 People like to hear a kind word of praise
 People can process only a few facts at a time
 People trust their gut reaction more than statistical data
 People distrust a leader if his words are inconsistent with his
actions.
Leadership Concepts

5. The 7 Habits of Highly Effective People
Habit 1: Be Pro-Active : Principle of Personal Choice
Habit 2: Begin with the end in mind: Principle of Personal Vision
Habit 3: Put first things first
Habit 4: Think win-win (Public Victories)
Habit 5: Seek first to understand, then to be understood
Habit 6: Synergy
Habit 7: Sharpen the saw

10. Ethics

12. The Deming Philosophy
1. Create and publish the aims and purposes of the
organization
2. Learn the new philosophy
3. Understand the purpose of inspection
4. Stop awarding business based on price alone
5. Improve constantly and forever the System
6. Institute training
7. Teach and institute leadership

13. The Deming Philosophy
8. Drive out fear, create trust and create a climate for innovation
9. Optimize the efforts of teams, groups and staff areas
10. Eliminate exhortations for the work force
11. Eliminate numerical quotas for the work force
12. Remove barriers to pride of workmanship
13. Encourage education and self-improvement for all
14. Take action to accomplish the transformation.

16. Core Values, Concepts and Framework
a) Visionary Leadership
b) Customer-Driven Excellence
c) Organizational and Personal Learning
d) Valuing workforce members and partners
e) Agility
f) Focus on the future
g) Managing for innovation
h) Management by fact
i) Societal responsibility
j) Focus on results and creating value
k) Systems Perspective