On October 17th, Etactics held a special webinar event that covered how you can you streamline and automate your self-pay patient balance recovery processes.
24. Launching of a follow up ticket based on a defined parameter
• Once an account becomes past due
• Specific age of receivable
• Monetary threshold
Assignment of accounts to each A/R rep based on multiple criteria
• Account aging
• Alpha
• Location
• Specific data code
• Dollar amount
25.
26.
27.
28. Launching of a follow up ticket based on a defined parameter
• Age of receivable
• Dollar amount
Assignment of accounts to each A/R rep based on multiple criteria
• Account aging
• Alpha
• Location
• Specific data code
• Dollar amount
Closing accounts based on received payments
31. Your team needs to have reliable processes to produce consistent
results.
• Define the recovery process
• Does the process vary depending on account
scenarios?
32.
33. Your team needs to have reliable processes to produce consistent
results.
• Define the recovery process
• Is it scenario based?
• What is the timeline for follow up?
34.
35.
36.
37. Your team needs to have reliable processes to produce consistent
results.
• Define the recovery process
• Is it scenario based?
• What is the timeline for follow up?
• Provide scripted communication
• Emails
• Phone calls
38.
39.
40.
41.
42.
43. Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
44.
45. Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
• Daily work lists
46.
47.
48. Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
• Daily work lists
• Centralization of data
• Account summary
• Statement details
53. Employing a ticketing system
• Ticket represents an overdue account
• Tracks step in recovery process & all recovery efforts
per account
• Daily work lists
• Centralization of data
• Account summary
• Statement details
• Patient information & notes
54.
55.
56.
57. Do you have complete transparency?
• Navigating open accounts
58.
59.
60.
61.
62.
63.
64. Do you have complete transparency?
• Navigating open accounts
How do I evaluate my department’s performance?
• Process step evaluation
65.
66.
67.
68.
69.
70. Do you have complete transparency?
• Navigating open accounts
How do I evaluate my department’s performance?
• Process step evaluation
• Individual rep activity
71.
72. Do you have complete transparency?
• Navigating open accounts
How do I evaluate my department’s performance?
• Process step evaluation
• Individual rep activity
• Monetary reporting
• Trends