Mabel Tiny Mashaba's curriculum vitae provides her personal details, education history, and work experience. She completed grade 12 in 2010 and has worked as an administrative assistant and salesperson from 2011-2012, and as an account management consultant for Standard Bank since 2013, where her responsibilities include telephonic collections and maintaining customer records. She has skills in debt collection, account restructuring, technology systems, and providing quality customer service. References are provided from her managers at previous employers.

1. CURRICULUM VITAE OF
MABEL TINY MASHABA
5633B Immink Drive Zone 5
Diepkloof 1864, GAUTENG, SOUTH AFRICA
Cell number: 076 712 0068/0834750723
Email: tiny.mashaba2@gmail.com
PERSONAL
First Name : Mabel Tiny
Surname : Mashaba
ID Number : 901119 0251 080
Nationality : South African
Date of Birth : 1990 November 19
Gender : Female
Dependants : None
Marital Status : Single
Home Language : Tsonga
Other Languages : English, Zulu, Xhosa and Sotho
Licence : Code 8
Criminal Record : None
Health Status : Good
Hobbies : Reading, Debating and Writing
Education Qualifications
Institution : Fidelitas Comprehensive School
Standard Passed : Grade 12 (Matric)
Year Passed : 2010
Subjects: English
Tsonga
History
Geography
Consumer Studies
Mathematical Literacy
Life Orientation
Work Experience
Company : T.S Memorials
Position : Administrative Assistance / Sales Person
Period : 12 August 2011 – 30 March 2012

2. Company : Standard bank
Position : Account Management Consultant
Collections (Inbound, Outbound & Admin)
Period : 10 July 2013 – till end date
Job Purpose
 Telephonic collections focusing on minimising the forward rollrate of
potential non-performing loans and cheque accounts with the
emphasis on customer retention, education and rehabilitation, through
effective and efficient collections skills
Key Responsibilities
 Compliance with Statutory, regulatory and business requirements, to
protect the reputation of the group and to avoid legal action/ sanction in
respect of regulatory compliance matters
 Telephonic Collections for Inbound and Outbound, on delinquent/ out of
order accounts, obtaining making arrangement
 Identify build and maintain key relationships with relevant stakeholders
 Refer Customer requests to the relevant admin departments.
 Maintain call activity at agreed levels.
 Confirm/Update customer records
 Refer accounts to trace when no contact can be made
 Provideefficient and quality serviceto a customer
 Comply with product specific policies and procedures
Knowledge/Technical Skills
 Debt Collection (Personal and Legal accounts)
 Restructuring of Accounts
 Branch Assistance
 Build relationship with customers
 Admin Duties
 Technology used (CACS , CDDS, GTX, AVAYA,NDS)
 ProvideQuality Serviceto customer
 Account Management Consultant credit skills ,Treating customers Fairly
 FAIS Customer facing staff

3. Personal Attributes
 The ability to work under pressure and the ability to meet deadlines.
 Good telephone manner, a team player and excellent communications skills.
 Self –confident and have a positive mental attitude, good interpersonal skills.
 Pro-active and quick learner.
 Keen to learn, co-operative, have manners and control.
 Good sense of humour and acceptance of authority.
References
Name : Tubi Malinga
Contact Number : 072 380 0823
Position : T.S Memorials Manager
Name : Ndumiso Ncube
Contact Number : 0724638496
Position : Manager - Standard Bank
(Cheques & Loans Department)
Name : Nicholas Rahman
Position : Team Leader – Standard Bank
(Cheques & Loans Department)
Contact number : 0738211361

4. CURRICULUM
VITAE OF
MABEL TINY
MASHABA