10. 24 hours a day
delivering white glove service
365 days a year
11. Unmatched
global capabilities
19 concierge centers around the world
support for 90+ languages & dialects
1600 global brands supported
Integrated global concierge CRM platform
12. 1.43 mil calls received annually
1.18 mil requests handled/year
66 million customers
13. Aspire is a subsidiary of International SOS, the
world's leading medical and travel security risk
services company.
Headquartered dually in Singapore and London,
our 11,000+ employees care for clients across
the globe from more than 700 locations in 89
countries.
27. “Your research, presentation
and follow-up were remarkable.
I have had personal assistants,
executive assistants and
access to other concierge
services and this was one of my
best experiences.”
28. “I can’t thank you
enough for tracking
down a 70 year old
liquor for his good
friend's 70th birthday.”
30. “To say I was impressed and
grateful was to say there is a
grain of sand on the
beach...I can’t find the words
to express my gratitude and
thanks to the Concierge
service.”
31. “Originally I got this credit
card for the access to airport
lounges while traveling, but
now I think the real benefit is
the concierge.”
32. “I was so impressed with the level
of service I received. I am so
pleased to receive this level of
professionalism, cordiality,
formality, and warmth in the U.S.
My Concierge went above and
beyond what needed to be done.”
41. Our team comes from
the best hotels
the finest restaurants
and knows how to deliver
amazing service
& luxury travel companies
42. Mark Crawford
Transition Lead
Executive
Hani Sedhom
Information Technology
Lindsay Gibson
Learning &
Development
Linda Sperling
Marketing &
Communications
Joan Stack
Human Resources
Jenny Westen
Human Resources
Rachel Groenhout
Human Resources
Denise Carlson
Human Resources
Aspire Transition Team
43. Mary Naylor
CEO
Heather Massey
CFO
Lori Byrne
SVP,
Sales & Marketing
Dan Fontaine SVP,
Technology
Tim Gordon SVP,
Service Delivery
Mark Shore
VP, Partnership
Marketing
Lori Murphy
VP,
Client Services
Aspire Americas Leadership
45. The first truly integrated and culturally
relevant global concierge &
customer assistance platform
46. Global Concierge Centres
Global Scale: Delivery from 21 Countries, 64 states/provinces/cities
Singapor
e
Japan
Beijin
g
Russia
US
A
Canada
UAE
Hong Kong
Hawaii
Alaska
Shanghai
South Africa
United
Kingdom
Vietna
m
South
Korea
Philippine
s
Taiwa
n
Thailan
d
Indi
a
Malaysia
Indonesi
a
New
Zealand
Australi
a
Concierge Centres
Home-based
Projected 2014 /
early 2015
Brazil
Mexic
o
47. Phone E-mail Mobile app
Social media SMS Online chat
Multiple access channels
52. We were the first in the industry
to achieve Tier 1 PCI compliance
to launch an online city guide &
private label concierge website
with a private label mobile
concierge application
53. Global ISO 9001: 2008 quality
certification
Recipient of CIO Award 2013
by CIO Asia Magazine
