2. THE DIFFERENCE
Going Above and Beyond,
not Just Typical Transactions
This personalized service experience enhances
the perception of our partners’brands by going
above and beyond customers’expectations,
forming and building meaningful relationships
with them over time.
4. ABOUT ASPIRE LIFESTYLES
Aspire Lifestyles is the culmination of the strategic
merger of three of the world’s premier concierge and
personal assistance companies – International SOS,
VIPdesk and EMSM – all with a rich heritage of
unsurpassed service excellence.
Aspire Lifestyles represents a truly integrated global
concierge and customer loyalty service delivery platform
offering exciting new opportunities for our clients and our
team members in all parts of the globe.
5. THE ASPIRE ADVANTAGE
• Aspire Lifestyles offers a global reach
that is unmatched by the competition
• We are one company with one
common goal – providing personalized
service that goes above and beyond to
exceed customer expectations
• Operating under one brand name
provides a seamless experience to our
clients and their customers, allowing
us to better meet their global needs
6. GLOBAL REACH
Truly integrated, culturally relevant,
in-market expertise:
• 900 Concierges
• 90 Languages and Dialects Spoken
• 19 Concierge Centres
• 72 Offices in 70 Countries
7.
8. OUR VALUES
1. Client Focus: Your individual business
objectives and specific customer needs
2. Passion: Your customers experience our
enthusiasm and dedication to fulfil every
request
3. Innovation: We creatively apply real-time
solutions with ground-breaking
technology
4. Trust: You can entrust your customers
and your brand to our meticulous care
and ethical and transparent approach to
partnership
9. OUR MISSION
To develop and deliver
innovative loyalty solutions
that drive customer growth,
retention and engagement
for our partners.
10. OUR VISION
To be the undisputed partner
of choice to global brand
leaders committed to
maximising customer
engagement and loyalty.
12. ASPIRE CONCIERGE
DELIVERING A HIGH-TOUCH
INTERACTION WITH CUSTOMERS TO
SUPPORT OUR CLIENT’S BRAND:
• Culinary & Restaurants
• Travel & Vacation Planning
• Live Event Access
• Entertainment
• Sports & Recreation
• Arts and Culture
• Business Support
• Home Services
• Shopping & Gifts
• Special Events
• Fitness & Lifestyle
• Minor Miracles
13. ASPIRE AIRPORT VIP
Affluent customers rank travel benefits as
one of their most important.
We eliminate travel stress through valued
focus areas:
• Global Airport Lounge Access
• Airport VIP Meet & Assist
• Global VIP Airport Transfer
• Luggage Pick-Up & Delivery
14. ASPIRE ASSISTANCE
PEACE OF MIND FOR MEDICAL NEEDS
AND TRAVEL EMERGENCIES
• Aspire, an International SOS company,
leverages all of its parent company’s best-
in-class medical and security infrastructure
• With over 2,000 professional doctors,
nurses and security professionals on staff
on a global basis, we offer the highest
quality service in all parts of the world.
15. ASPIRE ASSISTANCE cont.
• Medical Assistance
• Medical advice/referrals
• Arrangement of hospital admission
• Monitoring during/after hospitalisation
• Guarantee of medical payment in local currency
• Delivery of essential medication
• Evacuation/repatriation in case of an emergency
• Travel Assistance
• Pre-travel advice: vaccination/visa requirements
• Emergency document delivery
• Embassy referral, interpreter referral
• Legal referral, appointments with lawyers
• Lost luggage and passport assistance
• Report lost/stolen cards, emergency cash
• Emergency hotel arrangements/bill settlement
16. ASPIRE ASSISTANCE cont.
PEACE OF MIND FOR AUTO AND HOME
ASSISTANCE
• Auto Assistance: 27/7/365 auto
assistance for breakdowns, accidents,
car rental and hotel accommodation
• Home Assistance: Service referrals for
childcare, nursing, cleaning and errands.
Emergency help for household repairs
Aspire Lifestyles builds incomparable lifestyle, service, and luxury reward programmes. How we help:Connect with our client’s customers, maintaining brand loyaltyOffer 24/7/365 assistance customer’s most pressing needsSpeak directly customers in their native language Define their exclusive offers and promotions
About International SOS: Three decades as the world’s leading healthcare, medical assistance, concierge, and security services companyAbout VIPdesk:renowned for enhancing customer loyalty on behalf of the world’s most prominent brands through high-touch concierge services powered by an unmatched high-tech infrastructureAbout EMSM:founded in 2008 in Korea to address demand from one of the fastest growing markets for high-end credit card customers in the world, industry-leading provider of concierge services and brand-loyalty programmes
Global Scale72 Offices27 Assistance Centres34 International Clinics10 Dedicated Air Ambulances73,288 Global Assistance Network
Case StatisticsMedical Services 694,987Evacuation\ Repatriation 19,541Call Statistics 4.2 million
