1. Over a period of three years at Kontron (out of 8 years total employment service time) I established
myself as the team leader for quality assurance in the production facility of embedded PC systems,
and managed by strict process driven controls and standards such as LEAN manufacturing and Six
Sigma to almost eradicate errors and failures in the production process. Much of the company
strategy for ESD (electro static discharge) procedures were drastically upgraded, and our failure rate
went from 88 per cent to well over 99 per cent (0.4 per cent customer reported failures of
equipment shipped and delivered) by 2014.
By analysis and evaluation of our team performance, I managed to draw on my pre existing team
management performance and experience of optimizing the "product pipeline" within the Royal
Mail, transport managers position, to adapt similar scenario's to the production facility workshop in
Kontron, and by taking other systems integrators through a programme of self development and
"skills building workshop" I managed to increase workshop and human performance productivity, by
highlighting and identifying individual members strength's and team focus.
I was frequently required to liaise with foreign departments of Kontron and also some overseas
clients, when employed in the RMA function of the company for a year, and I had to adapt a way of
dealing with cultural differences and already had a little bit of pre existing knowledge of how to best
strategise with our primary Germanic partners, having partially grown up and lived there as a child.
I had to delegate complex IT problems into layman's terminology, and also while respecting that the
person on the end of the phone or the video conference, could require assistance with translation
and simplification of the problem, and I often used to produce analogies of the terminology used.
By introducing a system of engineers in the workshop possessing USB data storage memory keys and
programming in a simple bootable menu, with an alpha-numerical key menu to be pressed according
to what the user needed to select, I made a thoroughly unprecedented change to the time it
required to source upgrades (such as BIOS upgrades) and EEPROM flash files, and upgrade and
documentation information, therefore reducing production time and increasing overall data
reliability and production efficiency in Kontron UK.