Marsha Williams is a proactive, confident, and professional team leader with 8 years of customer service experience. She has successfully contributed to achieving Operations Excellence Audits for two consecutive years and improved a book shop's gift wrapping service, resulting in better time management, increased sales, and improved customer satisfaction. Her skills include management, organization, creativity, assertiveness, and proficiency in Microsoft programs.

1. Marsha Williams
07803253949
wmarsha36@yahoo.co.uk
Willing to relocate
KEY SKILLS
ACHIEVEMENTS
EXPERIENCE
Proactive, confident, self-driven and professional Team Leader, fitness enthusiast.
8 year’s Customer Service experience offering excellent interpersonal skills supported by
the ability to work with individuals from all walks of life.
Successfully contributed to the achievement of the Operations Excellent Audit for two
consecutive years
Improved the Book Shop’s Gift Wrapping service, resulting inbetter time management,
increased sales and improved customer satisfaction
Implemented a new daily rota which subsequently reduced inefficiencies and saved time
Oral and written communication
Management
Organisation
Creativity
Assertiveness
Microsoft XP Profession
Microsoft Office - 2003 & 2007
Customer Services Training
GCSE O Level: Drama, English Language,Mathematics Science and History
Team Leader
Team Leader
Sales Assistant
Co-Host/Presenter
Sales Assistant
Customer Service Assistant
Sales Assistant
Sports Assitant
TIGER STORE - London N1 Jan 2016 - Dec 2016
MARKS AND SPENCER - London NW1 Aug 2012 - Jan 2016
MARKS AND SPENCER SIMPLY FOOD - London N1 May 2010 - Aug 2012
LIBERTY RADIO - London N4 June 2009 - April 2010
CHRISTIAN BOOKS PLUS - London N4 June 2008 - May 2009
CAFE DELIGHT - London N4 Sept 2006 - June 2008
INTERNATIONAL FOOD - London June 2004 - Sept 2006
VALE FARM SPORT CENTRE - London May 2004 - June 2004
QUALIFICATIONS