1. Mark Junge – mob: 2047 6624 – e-mail: mark.junge@live.dk Page 1
Mark Junge April 2016
Address Kirsebærvænget 22, 3600 Frederikssund
Mobile 2047 6624
Mail Mark.Junge@live.dk
Linkedin dk.linkedin.com/in/mark-junge-306744aa
Nationality Danish
Born 1965
Resume
I have more than 30 years of experience in various jobs in IT operations.
Most people describe me as being very calm, which I do find being a great skill when I
need to be in control, even in situations under heavy pressure. I am loyal and used to deal
with people at several levels. I do reflect strategically and I am used to deal with even
complex tasks. Prior solving new tasks I do think twice how they can be solved in the best
and easiest way.
I am being the person that when I discover a good idea, then I pick up the torch and
develop the idea into a new level, making it useful and adding more value.
I have no problem in taking responsibility and making decisions, when it is required. I am a
part of IBM’s management team in operations and take the project manager’s role for
larger and smaller projects.
I am often the linchpin where I guide and help out solving smaller or bigger matters. I am
always in a good mood, and I am easygoing in communicating with others.
Work experience
2005 – Today IBM, IT Service Provider
Service Delivery Manager, 2012 – Today
Customer facing role on Danish Defense – Service Management.
For the last 15 years I have had jobs which were customer facing roles. I
am used having direct customer contact mostly on my own. It has been
a natural task for me making notes from meetings and doing follow-ups
on agreed activities, so deliverables were having the right quality and
agreed deadlines were met.
In Problem Management, when it is necessary I am collecting facts and
evidence for a Problem Report, including a Root Cause Analysis. In
cooperation with the customer I am securing that the documented and
agreed activities are implemented.
In the daily operations I make sure that incidents are solved in the
fastest and most smooth way as possible. When it is necessary I will
keep the customer updated on progress and status of incidents, being

2. Mark Junge – mob: 2047 6624 – e-mail: mark.junge@live.dk Page 2
the focal point with the responsibility for incidents are being solved. I am
securing sufficient quality in incident registration and how they are
solved, with a correct resolution, duration and reporting.
I am creating and delivering the monthly report for the customer,
including calculations of all SLA including availability. The report is at
first being evaluated internally in IBM. I chair a meeting with the
customer where we agree on incidents and their impact of the monthly
service availability. I am responsible for the end-2-end process of having
a monthly report, which is approved by the customer, and which I
present at a meeting with the customer.
As Change Manager I evaluate all changes and their implementation
plan, and nominate them for approval. I maintain a change plan
providing the overall overview of changes in the environment.
The last project I managed, were the yearly test of the Disaster
Recovery capabilities on the Danish Defense. I was managing the
project - from clarification of scope, planning of activities, lead the test
and delivering the final test report. I did receive an award for managing
this project.
Compliance Manager, 2011 – 2012.
Capacity Delivery and Process manager, 2005 – 2011.
Customer facing roles on AP Møller-Mærsk and Danske Bank.
Team lead for Capacity Management.
Managing cost takeout activities to IBMs International Delivery Centers.
1999 - 2004 Mærsk Data, IT Service Provider
Service Level Manager and Capacity Manager.
Customer facing role on AP Møller-Mærsk.
1998 - 1999 Palika, Software Distributor
Product Manager for Database and Capacity Management solutions.
Presenting solutions in a presales function and supporting sold tools and
solutions.
1986 - 1998 Alm. Brand, Insurance
Database Administrator IDMS and Informix 1993 – 1998.
Capacity Manager, Unix and Mainframe (MVS), 1989 – 1993.
Operations planner, batch and 2. level support, 1987 – 1989.
IT operator, managing the operational environment, 1986 – 1987.
1985 - 1986 Dansk EDB Regnecentrum, IT Service Provider.
IT operator, managing the operational environment mainframe.
1983 - 1985 Horse groom, incl. 7 months in the USA.

3. Mark Junge – mob: 2047 6624 – e-mail: mark.junge@live.dk Page 3
Education
1980 – 1983 Mathematic Physics high school (Studentereksamen, Stenhus - Holbæk)
IT education ITIL V3 certified
Coaching for managers
Capacity Manager
Database Administrator
Advanced SAS programming
Volunteer
1992 – 2016 Board member in the local badminton club – head for sponsor
committee
1990 – 1997 IT department member of work council (Alm. Brand)
1980 – 1985 Boy scout leader
IT and language skills
IT skills Office (Microsoft Office, Lotus Notes)
IT Service Management
Capacity planning
Database Administrator
Language Danish - native
English – business level
Swedish - fluent
German and French - limited
Leisure
In my leisure time I have an interest in being active, playing badminton and golf. Being at
home I am often taking care of the garden or enjoying being outdoors. I like to go for a
wine tasting, especially Italian red wines, along with good friends. I spend time following
horseracing from Sweden.