1. Marion B. Robertson
New York Cell: +1 917 750 2992
Email: MarionRobertson10@gmail.com
Summary: Information Design, Content Development, Editing and Project Management
Skills and Attributes
• Experienced writer, editor, tester and usability specialist who is focused on quality and the end user experience
• Communications analyst, project manager, documentation library designer and seasoned content developer
• Skillful collaborator with subject matter experts, engineers, artistic designers, programmers and stakeholders
• Plain language specialist with expertise in writing and editing clear content for diverse audiences
• Global experience in IT, Telecom, Energy, Communications industries with an ability to master concepts quickly
• Cooperative and adaptable communications professional who delivers world class solutions
Deliverables
• Telecom, engineering, programming, energy section and higher education technology sector documentation
• Classroom teaching materials for diverse audiences - computer and website users, engineers, telecom professionals, school
teachers and principals, doctors, pharmacists, pilots, geologists, geophysicists and IT professionals
• Facilitator guides for instructor lead training
• Quick reference guides
• Storyboard and scripts for training videos and web-based tutorials
• Broad range of technical documentation libraries
History
Columbia UnivDesigned and developed Training and Standard Operating Procedures for IT division
Saudi Aramco Designed and developed classroom training materials for engineers, geologists and geophysicists
IBM Developed training content, user guides, reference guides, mainframe configuration tools for computer engineers,
programmers, field technicians and diverse audiences
Siemens Developed classroom training content, user guides and reference guides for telecom engineers
Sony Designed training evaluation criteria for non-native English speakers transitioning to a corporate software platform
Verizon Developed classroom training, user guides, quick reference content and web-based training for cross-industry
audiences
Consultant Business analyst and writer with clients in education, real estate, financial, technology, legal and energy sectors
Experience
Feb – July 2016 CONSULTANT KNOWLEDGE ENGINEER/TECH WRITER, Columbia University in the City of New York, IT Dept.
• Designed and developed Training Guides and SOPs for IT Division
• Collaborated on design for Knowledge Base System and collated varied source materials to start the repository
Dec 2013 – 2015 CONSULTANT TECHNICAL WRITER, Saudi Aramco, Dhahran, Saudi Arabia
• Developed and edited Geophysics, Drilling and Engineering training materials
• Designed training at Upstream Professional Development Center Aramco HQ for geophysicists, drilling engineers and geologists
Oct 2010 - 2013 CONSULTANT TECHNICAL WRITER, Verizon Business - New York, NY
• Developed a wide variety of instructional materials for cloud-based security and multi-factor authentication systems for
multinational clients, and Verizon help desk analysts in USA/Europe
• Customer client audiences included employees in local and federal government, pharmaceutical, medical, airline, automotive,
manufacturing and distribution industries
• Collaborated effectively with subject matter experts, stakeholders, engineers, business analysts, video designers, vendors and
customers to design and develop content
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2. Dec 2006 - Oct 2010 COMMUNICATIONS CONSULTANT, Marion B. Robertson - New York, NY
• TRAINING MANAGER, Edison Learning, New York City
 Developed corporate training materials to solidify branding, and communicate goals for a charter school corporation
 Analyzed training effectiveness and created plans to enhance training initiatives
 Managed training conferences nationwide for school teachers and principals
 Received excellent feedback on training content from corporate executives and regional principals
• COMMUNICATIONS ANALYST, Brooklyn Legal, New York
 Conducted quantitative analysis that assisted attorneys to secure funding
 Contributed to a White Paper developed by a prominent New York City legal firm
• BUSINESS ANALYST, National Debt Services, Brooklyn, New York
 Developed business requirements that supported the transition to a new financial database model
 Created a framework for training materials
• BUSINESS ANALYST, MPC Real Estate, New York City
 Developed marketing collateral and property descriptions for a boutique real estate firm
 Contributed to database development
 Created business content for company website and wrote copy for publication in the NY Times
Apr 1999 - Nov 2006 SENIOR COMMUNICATIONS SPECIALIST, Verizon Business, New York, NY
• Lead a team of writers and producers to create a suite of award winning e-learning tools including: online help, user manuals,
web content, training videos and other communications to support an external Enterprise website.
• Crafted effective communication plans, support documentation, Request for Proposals, business
requirements and web content for a flagship Verizon Enterprise website
• Wrote classroom and online training content to support internal and external clients
• Implemented communications programs to support Verizon Business transition through two mergers, addressing how to
manage change, and how to adapt content to specific audiences
• Conducted user acceptance testing on portal functionality and documentation
• Leveraged feedback from user observations to create suggestions that improved the user experience
• Managed and designed all phases of the creation of a documentation library
• Created training solutions for the help desk support team
Jan 1994 - Mar 1999 COMMUNICATIONS CONSULTANT, Marion B. Robertson, USA, Europe, and Australia
• IBM, Florida USA:
Wrote, edited and tested training guides developed for telecom companies worldwide, including Telstra Australia
• Sony Professional, Basingstoke UK:
 Created training programs for non-native English-speaking staff in emerging markets
 Developed quality assurance criteria for education programs that enable regionalized Sony professionals to learn effectively
• Rendle Media, Sydney, Australia:
 Managed media projects aimed at multi-cultural audiences
 Developed copy for multi-lingual Australian and Hong Kong-based tourism and yachting publications
 Wrote and edited sailing articles, covered sporting events and designed in-house publishing processes
Jan 1990 - Nov 1993 INFORMATION DEVELOPMENT MANAGER, Siemens/ROLM, Boca Raton, Florida
• Managed a team to design classroom and field training for telecom engineers and technicians.
• Wrote engineering and training publications for Siemens telephony systems
• Trained writing staff on best practices and streamlined the project development process
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3. • Coordinated translation of German source material into English
• Designed and implemented a quality assurance process in the development of technical documentation
• As a result of these improvements, we delivered quality documentation to the training team, enabling telecom engineers to
complete classroom training in half the time.
1978 - 1989 TECHNICAL WRITER/EDITOR/PROJECT LEADER, IBM Corporation, Boca Raton, Florida
• Wrote content for IBM mainframe engineering and programming manuals, reference materials, educational content and
configuration tools
• Managed contractor and vendor relationships on multiple projects
• Designed configuration tool that enabled field staff to reduce computer configuration time by 80%
• Earned Management Awards for excellence in research, technical design and writing
1984 - 1985 COMMUNICATIONS SPECIALIST, IBM, Hong Kong (assignment)
• Designed and produced a prestigious customer magazine targeting the Chinese business community
• Developed marketing communications and product announcements for marketing staff in the Pacific Rim
Education
• Chichester College, England – Computer Programming
• Dale Carnegie – Sales and Management Seminars
Languages
• English
• Cantonese
Professional Familiarity
ISO, Six-Sigma, Agile, Software Development Life Cycle, 508 Compliance, Accessibility, HTML, MS Office Suite, SharePoint,
Outlook, Google apps
Awards
• Apex Award for excellence in Social Media 2015
• Society for Technical Communication (STC) Best of Show Award for Web Based Training
• Merit Award for end user educational manual - STC International global competition
• Corporate awards from Verizon and IBM for excellence in developing technical and educational materials
Professional Activities
• Senior member and former VP of NY Metro STC
• Judge STC writing competitions
• National Association of Professional Women
• Member Geophysics Society
Marion Robertson – Page 3

4. Examples of work may be available upon request.
JetBlue Video links to videos developed for Verizon
Overview Video - http://www.youtube.com/watch?v=5zhFL279YF4
BlueConnect Registration Video - http://www.youtube.com/watch?v=oBBfLrYhneY&feature=youtu.be
Citrix Registration Video - http://www.youtube.com/watch?v=HO9T68somlk
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