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11.
CONSUMER
BEHAVIOUR
AND FOOD
TRENDS
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
INTRODUCTION TO CONSUMER BEHAVIOUR
The first self-service grocery store,
Piggly Wiggly, was opened in 1916 in Memphis,
Tennessee, by Clarence Saunders, an
inventor and entrepreneur.
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
INTRODUCTION TO CONSUMER BEHAVIOUR
On August 4, 1930, the world's first
supermarket, King Kullen, opened in Jamaica,
Queens, New York City. The supermarket
was different from the old-style grocery
store.
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
INTRODUCTION TO CONSUMER BEHAVIOUR
The free market and freedom of
movement of most food products that
meets both the needs of a luxury and
essential factor, put the modern consumer
quite often to face the dilemma of which
product to choose and on which
elements pay special attention.
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
6 trends shaping the supermarket and
grocery industry
1.
In store pop-ups
events and
classes
4.
Aiding product
discovery
2.
Analytics for
personalized customer
experiences
6.
Home delivery
3.
Hybrid shop and eat
concepts
5.
Sustainability
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
WHICH FACTORS INFLUENCE
CONSUMER BUYING CHOICES?
wHY TO CONSUMERS REMAIN
BRAND LOYAL?
wHY DO CONSUMERS TRY OUT
NEW BRANDS?makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
AT THE FOOD MARKET, WE HAVE SEEN THE
DEEPENING OF THE FRAGMENTATION OF
CONSUMER NEEDS AND THERE IS CLEAR PROCESS
OF DIVERSIFICATION IN TERMS OF CONSUMERS’
EXPECTATIONS FOR SPECIFIC FOODS.
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
2. QUALITY OF
THE
PRODUCTS
1. FRESHNESS
OF PRODUCTS
5. SOCIAL
MEDIA
TRENDS
3. WIDE RANGE OF
ASSORTMENTS
4. FRIENDLY
AND
COURTEOUS
SERVICE
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
7. SPEED OF
SERVICE
6.
CLEANLINESS
OF THE STORE
10. CONVENIENT
OPENING HOURS
8. LOW LEVEL OF
PRICES
9. EASY
ORIENTATION
IN THE STORE
12.OPPORTUNITIES
TO PURCHASE
PRODUCTS OTHER
THAN FOOD
11. PROXIMITY
STORE
15. ANIMAL
WELFARE
13. EASY ACCESS
14.
TRACEABILITY
OF FOOD
PRODUCTS
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
4 factors have
influence of
consumer
behaviour
1.Biological and Ecological Aspects
which include age, height, weight and
physical activity.
2.Economic aspects which include
disposable income, availability of food
and household income.
3.Demographic and social aspects which
include number of households members,
their age, sex activity and
professional standing.
4. Cultural favtors such as customs,
national traditions and local
interaction patterns of consumption.
Conclusion
Consumer behaviour is mainly
affected by sensory characteristics,
nutritional value and price
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org
REFERENCES
https://www.lsretail.com/blog/6-trends-
shaping-the-future-of-supermarkets-and-
grocery-stores
Johns, N., & Pine, R. (2002). Consumer
behaviour in the food service industry:
a review. International Journal of
Hospitality Management, 21(2), 119-134.
Transitional phase inversion is caused
by a change in the formulation like
temperature or salinity.
makhosi@africanfoodrevolution.org
www.africanfoodrevolution.org

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Consumer Behaviour and Food Trends Report

  • 2. INTRODUCTION TO CONSUMER BEHAVIOUR The first self-service grocery store, Piggly Wiggly, was opened in 1916 in Memphis, Tennessee, by Clarence Saunders, an inventor and entrepreneur. makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 3. INTRODUCTION TO CONSUMER BEHAVIOUR On August 4, 1930, the world's first supermarket, King Kullen, opened in Jamaica, Queens, New York City. The supermarket was different from the old-style grocery store. makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 4. INTRODUCTION TO CONSUMER BEHAVIOUR The free market and freedom of movement of most food products that meets both the needs of a luxury and essential factor, put the modern consumer quite often to face the dilemma of which product to choose and on which elements pay special attention. makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 5. 6 trends shaping the supermarket and grocery industry 1. In store pop-ups events and classes 4. Aiding product discovery 2. Analytics for personalized customer experiences 6. Home delivery 3. Hybrid shop and eat concepts 5. Sustainability makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 6. WHICH FACTORS INFLUENCE CONSUMER BUYING CHOICES? wHY TO CONSUMERS REMAIN BRAND LOYAL? wHY DO CONSUMERS TRY OUT NEW BRANDS?makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 7. AT THE FOOD MARKET, WE HAVE SEEN THE DEEPENING OF THE FRAGMENTATION OF CONSUMER NEEDS AND THERE IS CLEAR PROCESS OF DIVERSIFICATION IN TERMS OF CONSUMERS’ EXPECTATIONS FOR SPECIFIC FOODS. makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 8. 2. QUALITY OF THE PRODUCTS 1. FRESHNESS OF PRODUCTS 5. SOCIAL MEDIA TRENDS 3. WIDE RANGE OF ASSORTMENTS 4. FRIENDLY AND COURTEOUS SERVICE makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 9. 7. SPEED OF SERVICE 6. CLEANLINESS OF THE STORE 10. CONVENIENT OPENING HOURS 8. LOW LEVEL OF PRICES 9. EASY ORIENTATION IN THE STORE
  • 10. 12.OPPORTUNITIES TO PURCHASE PRODUCTS OTHER THAN FOOD 11. PROXIMITY STORE 15. ANIMAL WELFARE 13. EASY ACCESS 14. TRACEABILITY OF FOOD PRODUCTS makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 11. 4 factors have influence of consumer behaviour 1.Biological and Ecological Aspects which include age, height, weight and physical activity. 2.Economic aspects which include disposable income, availability of food and household income. 3.Demographic and social aspects which include number of households members, their age, sex activity and professional standing. 4. Cultural favtors such as customs, national traditions and local interaction patterns of consumption.
  • 12. Conclusion Consumer behaviour is mainly affected by sensory characteristics, nutritional value and price makhosi@africanfoodrevolution.org www.africanfoodrevolution.org
  • 13. REFERENCES https://www.lsretail.com/blog/6-trends- shaping-the-future-of-supermarkets-and- grocery-stores Johns, N., & Pine, R. (2002). Consumer behaviour in the food service industry: a review. International Journal of Hospitality Management, 21(2), 119-134. Transitional phase inversion is caused by a change in the formulation like temperature or salinity. makhosi@africanfoodrevolution.org www.africanfoodrevolution.org