Learn how to repair IOS, Android, Windows, Surface Pro, Samsung Galaxy, Nokia, Feature phones, Game Consoles, iPhone, IPad and other mobile devices. Earn a certificate in 6 month and get prepared for industry certifications as part of IT Support Associate Degree Program at MATC. Get certified in CompTIA Mobility+, COMPTIA A+, Microsoft Certified Technology Specialist (MCTS) – Windows 7, HDI Support Center Analyst (HDI-SCA), HDI – Dockside Support Technician, ITIL Foundation, Apple OSX Certified Professional (ACSP), Mobility+ Administrator (IOS, Android and Windows), COMPTIA Network+ and COMPTIA Security+ and other industry certifications.

1. ITSUP-150 Wireless Mobile
Device Repair Course
Final Project Overview
Prepared by Vadim Mikhailenko
MATC IT Computer Support Specialist Program

2. Agenda
 Requirements and Guidelines for Final Project
 Topics available for Final Project
 Timeline for Final Project

3. Final Project Requirements
 Each student will work on one topic of the final project
 Submission includes an article with pictures and video
 Article should be posted on matcitsupport.org
 Video should be uploaded on to youtube and embedded into the article
 Each student will be responsible for the following deliverables:
1. Create a 1700 – 2000 word article which would describe your action plan for the
selected topic.
2. Take pictures for the article and include them into the post
3. Post article on matcitsupport.org
4. Create a 5-7 minute marketing video, demonstrating hands on work related to
the specific topic. Review video with the instructor. Post video on youtube.
5. Embed video and pictures created into the article
6. Work with the instructor to submit required assignments for each milestone
7. Follow review schedule for submissions

4. Final Project Topics
 Make sure to cover following topics:
 Why would you like to start your business? Benefits of the repair for society, for community, for people,
for yourself.
 Financial Plan – how are you planning to earn money? What are the services you are planning to provide
for the customers?
 What are the tools you can use for the repair of mobile devices? What are the techniques you can use
for the repair
 How are you going to marketing for your business?
 How are you planning to do customer service for your business?
 How are you planning to source parts?
 How are you planning to manage inventory and automate financial reporting?
 Data Protection and liability in the device repair business
 Software repairs of mobile devices – what does technician need to know?
 What are the critical success factors to excel in business?
 How to promote your Mobile Device Repair business using web site, social media and other channels
 Step by step transition from student life to opening your own business
 Please review sample business plans below (multi-page document. Review all pages)
 http://www.bplans.com/cell_phones_retailer_business_plan/executive_summary_fc.php

5. Action Plan article guidelines
 Every student selects one topic
 Jointly class creates a business plan, covering all required
topics
 Create a 1700 – 2000 word article which would describe
what are you going to do for your business, relevant to the
topic.
 Post article to matcitsupport.org
 Please review sample business plans below (multi-page
document. Review all pages)
 http://www.bplans.com/cell_phones_retailer_business_plan/executive_su
mmary_fc.php

6. Final Project Video guidelines:
 Create two 5-7 min videos with quality audio related to
Mobile Device Repair, describing specific repair you have
performed.
 Target audience – people looking to repair mobile devices
and new to the topic. Start with the basics and assume
audience has very limited knowledge on the topic.
Promote MATC IT Computer Support project
 Ensure quality audio for the video is captured
 Video should be helpful and informative to the target
audience

7. Guidelines for the Final Project:
 Projects will be done in the teams, but each student will be responsible and will be
graded for his/her own individual submission
 Backup for the video should be submitted to insturctor:
 Final videos should be created in MP4 format and have quality audio.
 Audio recordings could be done separately from the video recordings and merged for the
final video
 Add additional titles and emphasize important points as part of the video
 Describe the topic as mixture of slides and hands on demonstrations, if applicable
 Edit video using free tools to insert helpful information for the end user as title on
the captured video
 Students will publish Videos on youtube as public and provide link, pictures and step
by step instructions to the instructor. Instructor will publish videos on
matcitsupport.org under student projects, based on information provided
 Source files for the videos would need to be provided to the instructor

8. Timeline for the project
 Week 3: Select the topic for your final presentation
 Week 4: Create a draft of the article in WordPress and submit
outline
 Week 5: Take pictures for the article in the classroom
 Week 6. Create a small test video and submit it on youtube
 Week 7. Review draft of the article with instructor
 Week 8. Review 2. Submit for review updated version of the article
with instructor
 Week 9. Review 2. Submit for review updated version of the video
 Week 10. Review 3. Submit updated version of the video and article
 Week 11. Review 4 submission
 Week 15. Final Project Submission

9. Equipment available for Final Project
Video Recording tools
 iPad Air and iPad mini devices (available in the lab)
 Microsoft Surface Pro Devices (available in the lab)
 Jing (Free screen capture software
http://www.techsmith.com/jing.html)
 AviDEMux – Open Source Video Editor
http://avidemux.sourceforge.net/

10. How to work on your final project
 Select topics for your final project
 During the lab time in the class learn the equipment necessary.
 Learn and master the topic you have selected for the Final Project
 Work with your team partner to divide and conquer
 Do some work every week during the semester
 Record one presentation and complete all editing. Submit for review. Learn from the
mistakes. Re-record and re-submit again
 Ask advice from others. Share your knowledge with others
 Learn from the mistakes and move forward
 Show your creativity and have fun
Good luck with the project. Everybody wants you to be successful.

11. MATC IT Support Program prepares students for
Information Technology Industry Certifications
Most of IT Support classes prepare students for
Information Technology industry Certifications.
Getting certified helps our students to differentiate
and stand out and makes it easier to get employed
and promoted.
11
ITSUP-102 COMPSW-106
CompTIA A+
ITNET-110
Windows
Configuration
ITSUP-108
Enterprise Desktop
Support Technician
ITSEC-124
Security+
ITNET-101
Network+
ITSUP—152
Apple Certified
Support
Professional
(ACSP)
ITSUP-140
Support Center
Analyst
ITSUP-140
Support Center
Analyst
ITSUP-153
Mobility+ Admin(IOS,
Android, Win)

12. MATC IT Computer Support Program Pathways
12
Micr osof t Ent er-pr
ise Desk top
Suppor t Tech-nical
Cert ificate
Advanced Tech-nical
Suppor t
(Apple (ACSP),
IOS, Andr oid and
Micr osof t Mobile
Phones and Tablets
Level 2—
Service Cen-ter
Technic ian
Cer t if icate
COMPSW-106
Int roduc t ion to MS Off ice
ITNET-101
Network Communicat ions (Net +)
ITSUP-101
Computer Info System Fundamentals
ITNET-110
Manage Windows Desktop Client
ITSUP-102
CompTIA A+ Essent ials
ITSEC-124 (COMPTIA Secur ity +)
Network Secur ity
ITSUP-140
Suppor t Center Analyst
ITSUP-108
Enterpr ise Desktop Suppor t Tech
ITSUP-150
Mobile Device Repair
ITSUP-152 (ACSP)
Apple OSX Cert if ied Suppor t Pro
IT-107
Soc ial Networking and Communicat ion
ITNSUP-153 (COMPTIA Mobility +)
Mobile Admin (IOS, Android, Windows)
ITSUP-176
IT Projec t Management
ITNET-198
Computer Suppor t Internship
ITSUP-199
Computer Suppor t Final Projec t
ITSUP-112 (Elec t ive)
Mic rosof t Server Administrat ion
IT Com puter
Suppor t Spe-c
ialist Assoc i-ate
Degree
Service Cen-ter
Technic ian
Cer t if icate
Download Milwaukee
Area Technical College
IT Support Pathways
Document
http://matcitsupport.o
rg/wp-content/
uploads/2014/
08/IT-Computer-
Support-Program-
Banner-2-Page.pdf

13. Unique Educational Offerings
Classes that prepare students for industry certification exams
 IT Support program offers courses covering soft skills, IT processes, security and
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hands on experience
 Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support
 Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)
 Apple OSX Support Technician Training (Apple OSX Client and Server)
 Mobile Device Administration, Troubleshooting and Support
 IT Courses taught by IT Instructors with relevant industry expertize and strong IT
expertize

14. Key Advantages of MATC IT Support Program
 1) The IT computer support industry generates many IT jobs in Wisconsin.
There is steady job growth ahead based on projections from the MATC
Graduate Career Report.
 2) Jobs in the IT computer support field pay high family supporting salaries.
 3) Students completing this program will be assets to organizations
because they will have insight in how to resolve technical issues quickly.
Customer satisfaction and little company downtime are primary goals of
good computer support service.
14

15. Why Study IT Support at Milwaukee Area Technical
College
 1) MATC offers cost effective education allowing students to prepare for this career in two
15
years or less.
 2) The financial aid program MATC offers allows qualified students to apply for and receive
financial funding from federal and state governments.
 3) Students attain the skills necessary to not only acquire a job in the IT computer support
industry but also succeed in their new working environment. The curriculum is continually being
evaluated and updated to reflect the latest technologies.
 4) Our instructors have many years of experience working in the industry and are very
passionate about student learning.
 5) Many IT computer support courses lead to industry certification, adding more job
possibilities.
 6) MATC’s IT Computer Support integrated set of offerings includes IT Support associate
degree program and multiple MATC IT Support one semester certificates. These offerings are
designed for people with no IT experience as well as those currently working in the technical
field.
 6) Online and face-to-face courses are available, providing students with greater flexibility in
completing the program.
 Watch the video to learn more about why study IT Support at Milwaukee Area Technical College

16. MATC IT Support Program prepares students for
Information Technology Industry Certifications
Most of IT Support classes prepare students for
Information Technology industry Certifications.
Getting certified helps our students to differentiate
and stand out and makes it easier to get employed
and promoted.
16
ITSUP-102 COMPSW-106
CompTIA A+
ITNET-110
Windows
Configuration
ITSUP-108
Enterprise Desktop
Support Technician
ITSEC-124
Security+
ITNET-101
Network+
ITSUP—152
Apple Certified
Support
Professional
(ACSP)
ITSUP-140
Support Center
Analyst
ITSUP-140
Support Center
Analyst
ITSUP-153
Mobility+ Admin(IOS,
Android, Win)

17. Benefits for the students
 Classes offered in the Summer, Fall and Spring Semesters at Downtown,
17
South, North and West campuses
 Each Certificate courses can be completed within one semester (15-16
weeks)
 Courses within each Certificate provide solid preparation for the industry-standard
certification, including the skills essential for a successful entry-level
IT Professional
 Education will help you secure jobs in IT Computer Support field

18. INTERFACE IT Certificates
Course # Course Name Service Center
Technician
Certificate
18
Microsoft
Enterprise
Desktop Support
Technician
Certificate
Level 2 – Service
Center
Technician
Certificate
Advanced
Technical
Support –
Apple, Mobile
Devices and
Tablets
COMPSW-106 Introduction to MS Office
ITNET-101 Network Communications (CompTIA Net +) 3 Credits
ITSUP-101 Computer Information System Fundamentals 3 Credits
ITNET-110 Manage Windows Desktop Client OS 3 Credits
ITSUP-102 CompTIA A+ Essentials 4 Credits
ITSEC-124 Network Security (CompTIA Security+) 3 Credits
ITSUP-108 Enterprise Desktop Support Technician 2 Credits
ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits
ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits
ITSUP-152 Apple OSX Certified Support Professional 3 Credits
IT-107 Social Networking and Communication
ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits
ITSUP-176 IT Project Management
ITSUP-198 Computer Support Internship
ITSUP-199 Computer Support Final Project
ITNET-112 Microsoft Server Administration 3 Credits
TOTAL 10 Credits 11 Credits 9 Credits 12 Credits

19. IT Support Associate Degree Program –
Technical Courses
Semester Course # New in 2014 Course Name Industry
19
Certification
Credits
1 COMPSW-106 Introduction to MS Office 3
1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3
1 ITSUP-101 Computer Information System Fundamentals 3
1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3
2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4
2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3
2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2
2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL)
HDI SCA, HDI DST,
ITIL 3
3 ITSUP-150 New in Fall 2014 Emerging Tech (Mobile Device Repair) 3
3 ITSUP-152 New in Fall 2014 Apple OSX Certified Support Professional Apple ACSP 3
3 IT-107 Social Networking and Communication 3
4 ITNET-153 New in Fall 2014 Mobile Admin (IOS, Android, Windows) COMPTIA Mobility+ 3
4 ITSUP-176 IT Project Management 3
4 ITSUP-198 Computer Support Internship 2
4 ITSUP-199 Computer Support Final Project 1
Elective ITNET-112 Microsoft Server Administration 3
TOTAL 45

20. Learn more about IT Support Program at MATC
Become a fan of MATC IT Support page on Facebook and learn
how to get hired for your first IT job
Join MATC IT Support group on LinkedIn and learn how to get
hired for your first IT Job
Join Google+ Community – MATC IT Support – Get Hired for
your first IT Job
Make sure to check out IT Support program at http://matcitsupport.org
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21. Industry Certifications Students prepare for as part of
the IT Computer Support Program at MATC
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COMPTIA A+
http://matcitsupport.org/why-getting-certified-can-help-launch-your-
it-computer-support-career/comptia-a-certification-in-milwaukee-
west-allis-oak-creek-and-mequon/
Exam (70-685)
http://matcitsupport.org/why-getting-certified-can-help-launch-your-
it-computer-support-career/microsoft-enterprise-desktop-support-
technician-certification-mcsa-exam-70-685/
Exam (70-685)
http://matcitsupport.org/why-getting-certified-can-help-launch-your-
it-computer-support-career/microsoft-windows-7-
configuration-and-administration-mcst-exam-70-680-
certification-in-milwaukee-west-allis-oak-creek-and-mequon/
Make sure to check out IT Support program at http://matcitsupport.org

22. Milwaukee Area Technical College Campuses,
Locations and Service Area
MATC has campuses in Milwaukee,West Allis, Oak Creek and Mequon helping Southeast Wisonsin student from Ozaukee,
Washington, Waukesha, Walworth, Sheboygan, Port Washington and Dodge counties to get trained in the state of the art
technologies: Windows 7, Windows 8, IOS, Android, Windows, Surface Pro 1, Surface Pro 2, Surface Pro 3, Google Nexus,
Samsung Galaxy, iPhone, iPad and more.
If you live in one of the above listed areas, consider applying for –MATC IT Computer Support Associate degree and
Certification Program. Milwaukee Area Technical College (MATC) is proudly servicing Greater Milwaukee area: Brookfield,
Brown Deer, Burlington, Caledonia, Cedarburg, Cudahy, Elkhorn, Fort Atkinson, Franklin, Germantown, Glendale, Grafton,
Greendale, Greenfield, Hartford, Menomonee Falls, Mequon, Mount Pleasant, Muskego, New Berlin, Oak Creek,
Oconomowoc, Pewaukee, Port Washington, Richfield, Shorewood, South Milwaukee, Sussex, Watertown, Wauwatosa,West
Allis, West Bend, Whitefish Bay, Whitewater, Racine, Kenosha, Addison, Barton, Bayside, Belgium, Big Bend, Bohners Lake,
Browns Lake, Brownsville, Butler, Chenequa, Clyman, Darien, Delafield (city), Delafield (town), Delevan, Dousman, Dover,
Eagle, Eagle Lake, East Troy, Elkhorn, Elm Grove, Elmwood Park, Erin, Farmington, Fox Lake, Fox Point, Franksville, Fredonia,
Genesee, Hales Corners, Hartland, Horicon, Hustisford, Iron Ridge, Jackson, Jefferson, Johnson Creek, Juneau, Kekoskee,
Kewaskum, Lac La Belle, Lake Geneva, Lake Mills, Lannon, Leroy, Lisbon, Lomira, Lowell, Mayville, Merton, Mukwonago,
Nashotah, Neosho, Newburg, North Bay, North Prairie, Norway, Oconomowoc Lake, Okauchee Lake, Ottawa, Palmyra, Village
of Pewaukee, Polk, Randolph, Raymond, Reeseville, River Hills, Rochester, Saukville, Slinger, St. Francis, Sturtevant, Sullivan,
Summit, Theresa, Thiensville, Town of Germantown, Trenton, Union Grove, Vernon, Wales, Walworth, Waterford, Waterloo,
Waupun, Wayne, West Milwaukee, Williams Bay, Wind Lake, Wind Point, Yorkville and other locations. Financial aid is available
for qualifying candidates.
Make sure to check out IT Support program at http://matcitsupport.org
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23. Made Possible by INTERFACE Project
INTERFACE is an equal opportunity employer/program which provides auxiliary aids and services
upon request to individuals with disabilities. Contact Carriel E. Danz, Grant Coordinator,
Milwaukee Area Technical College, 414-297-6575 for additional information.
This workforce product was funded by a grant awarded by the U.S. Department of Labor’s
Employment and Training Administration. The product was created by the grantee and does not
necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of
Labor makes no guarantees, warranties, or assurance of any kind, express or implied, with
respect to such information, including any information on linked sites and including, but not
limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy,
continued availability or ownership.
Make sure to check out IT Support program at http://matcitsupport.org
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