· Training and Development Word for Legal Secretaries Case Study · Tim Trainer has been asked to come in and help administrative assistants at Law Legal with using Microsoft Word. The administrative assistants must use Word to type up legal briefs using tools they do not use on a normal basis, such as line numbering, spacing, and table of contents. Tim collects some data from the law office and finds the administrative assistants ages are 38-62, they work on computers all day, and have many training hand outs posted around their desk to carry out tasks. Tim Trainer has a training room with computers, a projector, and a laptop for him to use. · Fill out the SMART Program Design Plan for Tim. Program Design Plan 1. Program Name 2. Program objective: Conditions: Performance: Criteria: 3. List prerequisite skills (if any): 4. Description of relevance: How is this Program important to the learners’ jobs? How will learners themselves benefit? How does the Program fit into the bigger picture? 5. Name performance guides to be used: Already in existence: To be developed: 6. Skill Check: Conditions: Performance: Criteria: 7. Relevant practice will be carried out: The performance will be: Under these conditions: Until these criteria are reached: 8. Sources of feedback for relevant practice: Adequacy feedback (Is it OK?): Diagnostic feedback (What’s wrong with it?): Corrective feedback (How to improve it?): 9. Program Content and part practice required preparing students for relevant practice: Content item Example (if needed) Part practice (if needed) 10. Equipment/ data/ resources/ materials, people, etc., required to provide the content and the practice/feedback .

1. · Training and Development
Word for Legal Secretaries Case Study
· Tim Trainer has been asked to come in and help administrative
assistants at Law Legal with using Microsoft Word. The
administrative assistants must use Word to type up legal briefs
using tools they do not use on a normal basis, such as line
numbering, spacing, and table of contents. Tim collects some
data from the law office and finds the administrative assistants
ages are 38-62, they work on computers all day, and have many
training hand outs posted around their desk to carry out tasks.
Tim Trainer has a training room with computers, a projector,
and a laptop for him to use.
· Fill out the SMART Program Design Plan for Tim.
Program Design Plan
1. Program Name
2. Program objective:
Conditions:
Performance:

2. Criteria:
3. List prerequisite skills (if any):
4. Description of relevance:
How is this Program important to the learners’ jobs?
How will learners themselves benefit?
How does the Program fit into the bigger picture?

3. 5. Name performance guides to be used:
Already in existence:
To be developed:
6. Skill Check:
Conditions:
Performance:
Criteria:
7. Relevant practice will be carried out:
The performance will be:
Under these conditions:

4. Until these criteria are reached:
8. Sources of feedback for relevant practice:
Adequacy feedback (Is it OK?):
Diagnostic feedback (What’s wrong with it?):
Corrective feedback (How to improve it?):
9. Program Content and part practice required preparing
students for relevant practice:
Content item
Example (if needed)
Part practice (if needed)

5. 10. Equipment/ data/ resources/ materials, people, etc.,
required to provide the content and the practice/feedback