1. Lynda Ford
• 01403 262557 • elsief@hotmail.co.uk
Linkedin: https://uk.linkedin.com/in/lynda-ford-a450ab10a
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I am a highly professional and conscientious Claims Controller (Personal Lines) with a thorough and
precise approach to any task. Using organisational skills to help others and ensure everything runs
smoothly. I enjoy working on my own or working within a team.
Key Skills
Organisation: Logical and thorough, creating effective processes and procedures, enabling multiple
tasks to be undertaken and completed concurrently.
Planning: Consciously prioritising each day to take account of SLA's and deadlines, whilst factoring
in for necessary flexibility.
Communication: Calm and encouraging style to get clarity on a situation and then following through
with clear, precise and detailed information in writing or face to face.
Attention to Detail: Able to maintain focus and work to a high level of detail at all times.
Teamwork: Working collaboratively within a team taking the initiative and leading where necessary.
Computer Skills: Regular user of Microsoft Office, including Excel, Word and Outlook.
Work Experience
Gallagher Bassett 1987 to 2015
Claims Controller 1995 to 2015
Senior Claim Handler, part of a 40 strong team, responding to household claims throughout the UK.
• Acting as a technical referral point for the claims team as a whole.
• Specialising in fraud investigation carrying out CUE searches under the Cache Minder
system.
• Providing a supportive and personal response to policy holders and identifying the best
outcome for both individuals and insurers, within the terms and conditions of the individual
policies. Following all regulatory and legal compliance requirements.
• Remaining calm and objective in stressful situations, managing customer’s expectations to
aid resolution.
• Managing multiple files concurrently, maintaining accuracy at all times and prioritise to keep
within our agreed SLA’s.
• Maintaining careful records by updating automated and manual entry databases. Proficient in
the use of the ICE on-line claims system, together with data entry to Xchanging Ins-sure
Services mainframe portal (ECF).
• Liaising regularly with Underwriters, Insurers and Service Providers.
• Household 100k Personal Delegated Authority - £400K Payment authority, on behalf of
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2. various Insurers.
• Experience in handling LIO/PIP/FTI claims, High Net-Worth Claims, Recoveries.
Claims Technician 1987 to 1995
• Speaking to customers, managing their expectations and ensuring their claim is resolved
quickly and professionally.
• Managing multiple files from notification to conclusion, following all regulatory and
legal compliance requirements.
• Liaising regularly with Underwriters, Insurers and Services Providers.
Motor Underwiting Assistant, MGI, Guildford 1984 to 1987
Waitress, Barnett Hill Conference Centre, Wonersh 1983 to 1984
Relevant Knowledge, Training and Qualifications
• Microsoft Office: Word, excel, outlook
• Various bespoke databases, used daily
• Complying with Sanctions (certification current)
• Fighting Fraud (certification current)
• How to comply with the Data Protection Act (certification Current)
• Information Security (certification current)
• Managing Conflicts of Interest (certification current)
• Money Laundering (certification current)
• Treating Customers Fairly (certification current)
• Claims Handling License Authority up to £100,000 General
• Claims Handling License Authority up to £30,000 Subsidence
.
Personal Information/Hobbies
Genealogy
Dog Walking
Classic Mini Enthusiast
Reading
Cinema/Films
Driving Licence, Car Owner
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