1. Guy St. Clair
Lecturer, Knowledge Services
Columbia University in the City of New York
School of Continuing Education
10 Park Avenue (4-F)
New York, NY 10016
Tel: 917.797.1500
E-Mail: guy.stclair@columbia.edu
January 4, 2016
To whom it may concern:
During the fall of 2015 Louise Haugaard Malling was my student in a course at Columbia University
in the City of Neew York.
The course was Managing Information and Knowledge: Applied Knowledge Services, designed to teach
students the principles of management as they relate to enterprise-wide information and knowledge
services. In addition to the practical focus of the course, attention is given to the philosophy and history
of information and knowledge services, specifically as this background affects students’ future
performance as business managers and leaders in the workplace. The focus is on management and
leadership skills, knowledge sharing, and the role of knowledge strategy in strengthening the corporate
knowledge culture.
Louise has been an exceptional student in the course and I am extremely satisfied with her
understanding of the principles we teach and the progress of her success in this course. Her research
project for the course described the development and implementation of a knowledge strategy for a
major corporation, and she excelled in her work on the project.
Louise attained a final grade in the course of A+, which is the highest grade a student can earn at our
university. She is a natural leader, evidenced by the authority of her contributions to class discussions
(the course is taught as a seminar, requiring participation from all students). I am also impressed with
her understanding of the role and value of well-executed knowledge services in the workplace. In
achieving this understanding, she completed her reading assignments with much enthusiasm and
eagerly shared her understanding of the authors’ perspectives in class discussions.
Louise’s writing skills are excellent, and she has a demonstrated enthusiasm for management and
leadership. I have watched with great interest her growing appreciation for knowledge services; her
understanding and grasp of the concepts and principles of the discipline have been extraordinary.
I have no hesitancy in recommending her for future studies and for her career work. Please contact me if
you have any questions. It is an honor and a privilege to provide a recommendation for Louise Haugaard
Malling.
Yours sincerely,