1. CLIENT: Local Government Ombudsman
DESCRIPTION: Corporate Identity & Annual Report
Following an in-house design audit the LGO commissioned
a brand overhaul. The project team provided a fresh approach by
designing a clean typographic solution.This manifested into two
clearly defined marques, the Local Government Ombudsman in
full and just the letters ‘LGO’.The design was rolled out across all
products.
Responsible for: Client liaison, design direction, visualisation and
creation of a new brand and guidelines, brand management and
guardianship. Implementation of the new corporate Identity across all
products for print and digital delivery, including the head office interior
refurbishment.
CLIENT: ICE Publishing
DESCRIPTION: Technical journals, manuals & books
ICE Publishing, formerly Thomas Telford, specialised in the
publication of technical journals, manuals and books for the
Institute of Chartered Engineers. The brief was to rationalise the varied
formats and produce a cohesive design bringing the text to life using
the colour and weight of the chosen type. The result was a range
of designs for both covers and text pages.
Responsible for: Client liaison, presentation, typographic design
& visualisation.
CLIENT: BioIndustry Association
DESCRIPTION: Corporate Identity & Annual Report
This former small trade association has been transformed by the
drive and determination of their Chief Executive into a successful
lobbying organisation and as such I was brought in to redesign
and strengthen the brand.
Responsible for: Client liaison, design & visualisation, implementation
of brand across all formats, production and writing of internal &
external corporate guidelines and print management including
defining the full specification.
Annual Report 0910
Delivering Public Value
www.lgo.org.uk
Commission for Local
Administration in England
The second new area of jurisdiction
was introduced by the Health
Act 2009, extending our powers
to investigate complaints about
privately-arranged and funded adult
social care.
We will be dealing with private and
non-profit sector providers.When
the new powers come into effect
from 1 October 2010, we will be able
to deal with all complaints brought
against commissioners and providers
of adult social care.We expect that
many complaints from people who
have arranged and funded their care
will involve the actions of both the
local authority and the care provider.
Maintaining and improving
standards
Our focus on maintaining and
improving the output, quality and
standards of our existing local
government jurisdiction from
the initial enquiry to a complaint
decision is essential in this changing
environment.
We are pleased to report that the
LGO Advice Team has made good
progress over the year in delivering
an accessible, fair and consistent
service. Our team of trained advisers
dealt with 40,000 calls in 2009/10.
The average time to answer a call
is 23 seconds.
The Advice Team helps us ensure
a consistent approach to advising
and signposting complainants from
their very first contact with us.
This clarifies our process from the
outset and can save valuable time.
This is particularly the case when
a caller comes straight to us without
having gone through the council’s
own complaints procedure.
We know that many complaints can
be resolved locally without the need
to come to us.This also ensures that
we make best use of our resources.
In 2009/10 the Advice Team referred
4,553 complaints to local authorities
as ‘premature’. During the coming
year, we will be researching the
views of people whose complaints
have been referred to councils
as premature.
Regular contact with all parties
in an investigation is built into our
process, and the times we take to
conduct investigations and reach
decisions are key performance
indicators for us. During 2009/10
our monitoring showed that
85 per cent of cases were completed
within 26 weeks, with many cases
completed in a shorter timescale.
Case decisions
Investigating complaints with an
independent, fair and impartial focus
remains the key part of our role.
We made decisions on
10 Local Government Ombudsman
Annual Report 0910
Delivering public value
Local Government Ombudsman
Annual Report 0910
Case study
11
profile
Jane Martin
Local Government Ombudsman
Dr Jane Martin was appointed
to the post of Local Government
Ombudsman and Vice-chair of the
Commission for Local Administration
in January 2010. She has extensive
knowledge and experience of public
service delivery. At the University
of Birmingham and Warwick Business
School she conducted research on
public management and governance
in the fields of education, health and
local government. She has worked
in local authorities across England
as a Consultant for the Improvement
and Development Agency for Local
Government (IDeA) and was the first
Executive Director of the Centre for
Public Scrutiny. Prior to joining LGO
she was Deputy Chief Executive at
the Local Better Regulation Office
and a non-executive Director
of Coventry Primary Care Trust.
“ I would just like to say thank you so much for the work
you did on my case… I think I would have struggled to
cope with it all, had you not [done] your job so well.”
Ms S
the West Country
C a s e s t u d y
School admissions
M had an undiagnosed hearing problem when he sat the
entrance tests for a selective grammar school. He misheard
some important instructions, so part of his work was not
marked and he did not pass.
His parents appealed twice against the refusal of a place,
producing medical evidence of M’s hearing problem, which
had been diagnosed by then. Both appeals failed.The parents
complained that the appeal panels failed to properly consider
the effect of the Disability Discrimination Act.
The Ombudsman found that the panel should have concluded
that M had a disability as defined in the legislation and that
he had been disadvantaged in his test. Had this happened, it
was likely that the panel would have concluded that M’s case
outweighed any prejudice that would arise by admitting an
extra child.
In accordance with the Ombudsman’s recommendations, the
school’s governing body:
> offered M a place at the school
> apologised
> paid £250 compensation, and
> ensured that future admission appeal hearings take into
account a claim that a child suffers from a disability.
Failure to properly consider the effect of a boy’s
hearing disability at an admission appeal
Case reference 08 011 742
Construction
Materials
PRECEEDINGS OF THE INSTITUTION OF CIVIL ENGINEERS Volume 163 issue CM2
www.constructionmaterialsjournal.com ISSN 1747-650
Briefing: how to research
and publish new concrete
ingredients
Briefing: EPS – alternative
to traditional fill materials
Study on the effects of granite
powder on concrete properties
Effects of w/c ratio on Portland
limestone cement concrete
Genetic algorithum rheological
equations for cement paste
Sustainable masonery mortar
for brick joint and plaster in
the UK
Effect of steel corrosion pattern
on RC beam performance
Durability of light steel framing
in residential applications
Contents
Editorial
S. Mackay 55
B R I E F I N G S
How to research and
publish new concrete ingredients
P.Claisse, M. Tyrer and S. Coupe 57
EPS – alternative to traditional
fill materials
A Walker 61
P A P E R S
Study on the effects of granite
powder on concrete properties
FK Thomas, and Partheeban 63
Effects of w/c ratio on Portland
limestone cement concrete
A. Pourkhorshidi M. Jamshidi
and M. Najimi 71
Genetic algorithum rheological
equations for cement paste
S. Al-martini and M Hehdi 77
Construction
Materials
PRECEEDINGS OF THE INSTITUTION OF CIVIL ENGINEERS Volume 163 issue CM2
www.constructionmaterialsjournal.com ISSN 1747-650
Sustainable masonery mortar for
brick joint and plaster in the UK
J & Oti, J.K. kinuthia and J. Bai 87
Effect of steel corrosion pattern
on RC beam performance
R.J Zhang, A. Castal and R. francois 97
Durability of light steel framing
in residential applications
R.M. Lawson, S.O. Popo-Ola, A. way,
T. Heatley and R Pedreschi 109
Book review 123
Geotechnical
Engineering
PRECEEDINGS OF THE INSTITUTION OF CIVIL ENGINEERS Volume 163 Issue GE2
www.geotechnicaljournal.com ISSN 1353-2618
Design and performance of a
basement in Norwich, UK
Settlement of piled foundations
using equivalent raft approach
Effects of material uncertainty
on stochastic response of dams
The influence of moisture on
sandstone properties in Iran
Elastic settlement of square
footings on a two-layer deposit
Geotechnical
Engineering
PRECEEDINGS OF THE INSTITUTION OF CIVIL ENGINEERS Volume 163 Issue GE2
www.geotechnicaljournal.com ISSN 1353-2618
Contents
Editorial
R. Barsdy 53
P A P E R S
Design and performance of a basement
in Norwich, UK
A Bawden and A. Lees 55
Settlement of piled foundations using
equivalent raft approach
N.T Dung, S. G. Chung and S.R Kim 65
Effects of material uncertainty
on stochastic response of dams
H. Haciefendioglu 83
The influence of moisture on sandstone
properties in Iran
M. Zare naghadehi, R. KhaloKakaie
and S. R Torabi 91
Elastic settlement of square footings
on a two-layer deposit
S.S Razouki and D.A Al-Zubaidy 101
81
Contruction Materials
Volume 163 Issue CM3
Durability of light steel framing
in residential applications
Lawson, Popo-Ola, Way, Heatley & Pedreschi
Durability of light steel framing
in resident applications
R. Mark Lawson PhD, CEng, MICE,MIStruCtE, MASCE
SCI Professor of Construction Systems, university of Surrey, uK
Sunday O. Popo-Ola MEng, PhD, DIC
research Manager, Minerals Industry research Organisation
and Visiting Professor, Coventry university, uK
Andrew Way MEng, CEng, MICE
the Stell Construction Institute, Ascot, uK
Proceedings of the Institution of Civil Engineers
Contruction Materials 163 May 2010 Issue CM2
Pages 55–56 doi: 10.1680/coma.2010.163.2.109
Paper 800058
received 27/01/2008 Accepted 27/01/2009
Keywords: Building structures & design/steel structures/
research & development
1
2
4
1. Introduction
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pernatur aut odit aut fugit, sed quia consequuntur magni dolores
eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam
est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci
velit, sed quia non numquam eius modi tempora incidunt ut labore
et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima
veniam, quis nostrum exercitationem ullam corporis suscipit labo
riosam, nisi ut aliquid ex ea commodi.
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blanditiis praesentium voluptatum deleniti atque corrupti quos do
lores et quas molestias excepturi sint occaecati cupiditate non prov
ident, similique sunt in culpa qui officia deserunt mollitia animi,
id est laborum et dolorum fuga. Et harum quidem rerum facilis est
et expedita distinctio. Nam libero tempore, cum soluta nobis est
eligendi optio cumque nihil impedit quo minus id quod maxime
placeat facere possimus, omnis voluptas assumenda est, omnis do
lor repellendus. Temporibus autem quibusdam et aut officiis debitis
aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae
sint et molestiae non recusandae. Itaque earum rerum hic tenetur a
sapiente delectus, ut aut reiciendis voluptatibus maiores alias con
sequatur aut perferendis doloribus asperiores repellat.
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eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
enim ad minim veniam, quis nostrud exercitation lamco laboris
nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in
reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla
pariatur. Excepteur quia consequuntur.
1.1 Light steel framing in housing
1.1.1 Alloy framing in industrial units
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1.1.1.1 StEEL fRAMIng In hEAvy InDuStRIAL uSES
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caecat cupidatat non proident, sunt in culpa qui officia deserunt
trevor heatley BSc (Eng)
Corus research Development and technology, rotherham, uK
Remo Pedreschi BSc (Eng)
Professor of Architectural technology, university of Edinburgh, uK
3 4 51 2
5
3
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80
Contruction Materials
Volume 163 Issue CM3
Settlement of piled foundations
using equivalent raft approach
Dung, Chang and Kim
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eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
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reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla
pariatur. Excepteur sint occaecat cupidatat non proident, sunt in
culpa qui officia deserunt mollit anim id est laborum.
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ciatis unde omnis iste natus error sit voluptatem accusantium do
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provident, similique sunt in culpa qui officia deserunt mollitia
animi, id est laborum et dolorum fuga. harum quidem rerum fa
cilis est et expedita distinctio. Nam libero tempore, cum soluta
nobis est eligendi optio cumque nihil impedit quo minus id quod
maxime placeat facere possimus, omnis voluptas assumenda est,
omnis dolor repellendus. Temporibus autem quibusdam et aut
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periores repellat.
Acknowledgements
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mollit anim id est laborum.
REFERENCES
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ing fugiat nulla elit.
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qua. Ut enim ad minim veniam, quis nostrud fugiat nulla ex
ercitation fugiat nulla ullamco laboris nisi ut aliquip ex ea com
Modo consequat Duis aute irure dolor in reprehenderit in voer
luptate velit esse cillum dolore eu fugiat nulla pariaexcepteuri
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dese runt mollit anim id est laborum.
WhAt do you thINk?
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enim ipsam voluptatem quia voluptas sit aspernatur aut
odit aut fugit, sed quia consequuntur magni dolores eos
qui ratione voluptatem sequi nesciunt. Neque porro quis
quam est, qui dolorem ipsum quia dolor sit amet, con
sectetur, adipisci velit, sed quia non numquam eius
Exclusion zone, optimum and minimum size 3.5
The logotype should sit in as much white space
as possible to give maximum impact.
It is important to keep the logotype clear of any
other graphic elements which might interfere
or detract from the logo itself. This exclusion
zone indicates the closest any other graphic
element can be positioned in relation to the
logotype.
The optimum size of use would be to a width
of 40mm used on A4 brochures and stationery.
Use all standard sizes in all colour variations
of the logotype with the exception of the
business card.
The minimum size of use is to a width
of 26mm used on stationery items.
Use the small size in all colour variations
of the logotype for the business card only.
BIA logotype size variations
When using the logotype (colour only)
in conjunction with other logos see 3.10.
optimum size without strap line minimum size without strap line
optimum size with strap line minimum size with strap line
optimum size (40mm) minimum size (26mm)
12 12
12
40 8.5 8.5
8.5
26
The sub-brands formats available 4.8
The master versions of all the enclosed
sub-brand marques are held on the M-drive
and should be used at full size at all times.
Each marques has been given a specific name
denoting its format size, ie. sml for small,
std for standard and lge for large.
Each format size has specific uses, they are:
The sml version (26mm)
This marque should only be used for business
card and where the standard marque has to be
reduced more than 70%.
The std version (40mm)
This marque should be the prominent size
used on all A4 and A5 documents throughout .
The lge version (infinite mm)
This marque should only be used for report
covers, posters and exhibition material
or where the image is a dominant feature
on any literature. The marques in this section
have been produced as vector files, where they
can be enlarged to an infinite size if required.
F I L E N A M E S
BIA 4 col sml BioAngelsUK.eps
BIA 4 col std BioAngelsUK.eps
BIA 4 col lge BioAngelsUK.eps