This document provides an overview of the HqO workplace experience platform and app. It discusses the rise of workplace experience technology and how HqO helps optimize the workplace through features like access control, room booking, and employee engagement tools. The document also provides examples of how HqO delivers value for companies by discussing how HqO uses its own platform for its employees and its success in partnering with Besix to connect employees across locations.

1. The HqO
Advantage
A closer look at the world’s leading workplace experience platform and app.

2. THE HQO ADVANTAGE — 2
Contents
Introduction
Page 3
» Unpacking the Rise of Workplace
Experience Technology
Page 4
How HqO HelpsYou Optimize theWorkplace
Page 6
» Understanding the HqO Difference
Page 7
» Access and Security Features
Page 8
» Space and Maintenance Features
Page 9
» Features to Boost Employee
Engagement and Satisfaction
Page 10
HqO in Action
Page 12
» How HqO Delivers Value for
Companies Worldwide
Page 13
» How HqO Uses Our Own Technology
to Optimize the Workplace
Page 14
» How Besix Uses HqO to Bring
Employees Closer Together
Page 16
» See HqO in Action Today
Page 17
Index
Page 18
9
16

3. Section I:
Introduction

4. THE HQO ADVANTAGE — 4
Unpacking the Rise of Workplace
Experience Technology
It might be hard for us to imagine now, but it’s
important to remember that the daily commute
was once a non-negotiable fact of life.
In fact, most employees once made serious life
choices—choices about where to live, for example—
based on the length and quality of their workplace
commutes. That’s because, in the past, the world was
a different place: companies expected their workers
to sacrifice serious amounts of time, money, and
convenience just to come into the office. And in most
cases, employees accepted the terms of this bargain
without thinking twice.
But now, years after the start of the COVID-19 pandemic,
the terms of that deal have changed forever, and the
tumultuous rise of hybrid work means that today’s top
employers will have to do more to keep their employees
engaged in their workplace environments. That’s one
of the reasons why HqO’s Office Insights report found
that 92% of today’s top commercial real estate companies
think employees will expect more from their workplaces
in the future—employers know that they need better tools
to enhance their workplace environments.

5. THE HQO ADVANTAGE — 5
That’s where HqO comes in: the new imperative
to improve the employee experience has led many
companies to adopt workplace experience technology
like HqO, which improves the employee experience
by enhancing the workplace. According to HqO’s
2022 State of Workplace Experience report, for example,
96% of today’s commercial real estate companies
already use—or will soon use—a workplace experience
app like HqO at their properties. This shows that
the reach of workplace experience technology is now
substantial; research from firms like EY suggests
that the technology will only continue to spread in
the coming years. But as the demand for workplace
experience technology continues to grow, it’s
important to remember that these technologies are by
no means identical. In order to get the most out of your
spending on the workplace, you’ll need to make sure
that your preferred technology solution addresses all of
your employees’ needs through a single location.
In this guide, we’ll show you why employees at some
of the world’s most prominent companies use HqO.
By offering a best-in-class unified technology platform,
HqO enables you to get ahead of the competition by
building stronger workplace connections, while also
empowering you to attract and retain the best available
talent.The HqO platform and app also help you
improve your workplace experience by offering a long list
of features to boost employee productivity, engagement,
and satisfaction in the long term.This helps make your
workplace an attractive destination for work.
Now more than ever, it’s time to make the workplace
a human place.
With HqO, you can.
Let’s begin.

6. Section II:
How HqO
Helps You
Optimize the
Workplace

7. THE HQO ADVANTAGE — 7
Understanding the HqO Difference
In the age of hybrid work, your employees need access
to practical tools that help them succeed in their
workplace environments. But today’s employees don’t
just need added utility to help them succeed—they
also need engaging in-person events, content, and
digital programming to help extend company culture
beyond the four walls of the office. They need access
to important features (like HqO Who's In™
) that
enable them to build stronger workplace connections
to enhance collaboration and increase satisfaction.
HqO delivers all of this and more by offering best-in-
class product capabilities in each of the following areas:
1. Access and security
2. Space and maintenance
3. Employee engagement strategies
Unlike other technology providers, HqO understands
that every customer has a unique set of business goals and
experience needs. By taking a right-size-fits-all approach,
we help you get the most out of your spending on the
workplace, while also attracting and engaging the best
available talent. We also offer all of our solutions through a
single unified platform, which can grow with your business
to support your needs on an ongoing basis.
In the following chapters, we’ll take a more granular look
at how our technology helps you meet your long-term
business goals. If you’re completely new to workplace
experience technology, you should consider downloading
our Introduction to Workplace Experience guide for a more
general overview of our platform and app. Otherwise,
follow along below to learn more.

8. THE HQO ADVANTAGE — 8
Access and Security Features
Today, most companies have employees working
from a number of different physical locations at the
same time. In the age of hybrid work, you want your
employees to have seamless access to all available
workplace amenities, spaces, and resources. HqO
makes this possible by delivering value in each of
the following categories.
HqO Who's In™
The HqO app lets your employees see which of their
colleagues are working from the office on a given
day just by checking their phones. This allows workers
to coordinate and plan their days in advance. It also
removes friction from the workplace experience by
simplifying common day-to-day tasks.
Access Control
Let your workers ditch their key cards. Forever. The
HqO app allows employees to use their smartphones
to enter the office, which means that workers can quit
worrying about cumbersome, easy-to-lose key cards.
This feature is particularly useful for hybrid workers,
who may use their access cards infrequently.
Visitor Management
HqO’s built-in and integrated technology solutions
ensure that your guests are prepared for their visit to your
workplace even before they even enter the building. With the
HqO Workplace Experience Platform, building concierge
and security teams can quickly check in guests and notify
tenants and employees of their arrival. The Platform
also allows you to keep track of who exactly is in your
workplace at any given time.
Transportation and Parking
The HqO app connects users with up-to-date information
on micromobility transit options (like ride-shares or
rental scooters); public transit arrivals and departures;
parking, and building/workplace shuttle data. By making
commuting easier for employees, HqO makes it easier for
them to get to the office.

9. THE HQO ADVANTAGE — 9
Space and Maintenance Features
Room and Desk Booking
Help your employees plan their days in advance by giving
them the power to book meeting rooms and desks from
their mobile devices. The HqO app makes life easier
for hybrid and fully in-person employees by improving
access to these crucial booking resources. It also integrates
seamlessly with other resource booking platforms like
Microsoft Exchange, which means that you can reserve
space in HqO and see it in Microsoft Outlook.
Service Requests
The HqO platform and app capture service requests
and enable workflow, approvals, and billing. This
helps your facilities management team to focus on
their work by reducing the amount of time they spend
communicating about service requests.
As the future of work continues to change, you need
to make sure that your company is using its workplaces
effectively. HqO helps optimize your workplace investments
by providing additional space and maintenance features
that make it easier for your employees to do their jobs.
Think of it as a remote control for the workplace: with
HqO, your employees have access to an all-in-one tool
that gives them the freedom to work efficiently from their
preferred location.
Take a closer look at some of the product features that
make this possible.

10. THE HQO ADVANTAGE — 10
Features to Boost Employee
Engagement and Satisfaction
In 2022, hybrid work is everywhere—but that doesn’t
mean that it’s working for everyone. In fact, survey
data from Leesman, and HqO company, shows that
many of today’s workers are dissatisfied with their
workplace environments. Leesman’s Quarter Two 2022
survey found that:
» 38% of surveyed workers do not
believe that their office space creates
an enjoyable work environment
» 38% do not believe that their
office space contributes to a sense
of community at work
This presents a serious problem for today’s employers,
who need to do all they can to attract and retain top
talent in a challenging labor market. In order to boost
employee satisfaction and retention, employers need to
engage with the workplace and company culture at an
even deeper level. HqO makes this possible by delivering
improvements in each of the following areas.
Food Ordering and Retail
Ordering lunch? HqO lets your employees skip the line
by ordering ahead through the HqO app, which saves
time and removes friction from the workday. It also helps
you make your workplace a more appealing destination
for employees.

11. THE HQO ADVANTAGE — 11
Events, Communication, and Content
Research from MIT indicates that stronger
workplace connections help enhance productivity and
collaboration. HqO helps you strengthen workplace
relationships and company cultures by hosting novel
events and programming on an ongoing basis. The
app also delivers targeted custom-made content and
in-app digital programming that allows you to engage
specific groups within your broader workforce.
Feedback and Communication
Wondering how your employees feel about their work
and/or workplaces? With the HqO app, you can send
free-standing sentiment polls that help you to take the
pulse of your employees. You can also use the app’s
micro-feedback polling to get up-to-the-minute input
on upcoming programs and generate added feedback
about different elements of the workplace experience.
Wellness
Provide your employees with a straightforward in-app
experience that drives engagement with your on-site
wellness offerings. Employees can use the HqO app
to access gym waivers; wellness center hours and
schedules; obtain discounted health and wellness
perks; register and attend online or on-site wellness/
fitness classes, and much more.
Workplace Services
Enhance the workplace experience by offering unique
services that make your employees’ lives easier, which
makes it simpler for them to focus on work (not
distracting errands). HqO helps you give your workplace
a competitive edge by supporting needs that go beyond
the typical 9 to 5.This includes support for workplace
services like dry cleaning, manicures, and car cleaning,
among many others. Make the workplace a destination
by expanding coverage of important premium amenities.
Want to see these product capabilities in action?
Just follow along below. And consider downloading
one of our recent guides.

12. Section III:
HqO in Action

13. THE HQO ADVANTAGE — 13
How HqO Delivers Value for
Companies Worldwide
In the previous section of this guide, we looked at some
of the innovative product tools—like cardless mobile
access, room and desk booking, and unique workplace
events—that HqO offers to its customers. In this
section, we’ll look at two important use cases that show
the power of those product capabilities in action. This
allows you to get an even clearer idea of how the HqO
platform and app deliver value for our customers.
At HqO, we don’t just talk about using our technology
to improve the workplace experience—we practice what
we preach by putting our product into action every day.
Below, learn more about how HqO can deliver value for
any company, including yours.

14. THE HQO ADVANTAGE — 14
How HqO Uses Our Own
Technology to Optimize the
Workplace
means that we’re able to offer our employees the same
world-class workplace experience that we deliver for
our users. Our employees now enjoy greater access to
workspaces, amenities, workplace services, and much
more. Learn more about how we achieved these results
by following along below.
As the leader in workplace experience technology,
HqO understands how important it is to offer your
employees a positive and welcoming workplace
experience. That’s why we recently created and
released an internal workplace experience platform
to better serve the needs of our own workforce.
This isn’t the first time that we’ve used our technology
at our own offices, but the release of this platform
means that we’re now using our technology in a way
that gives every employee a new level of insight into
the needs and experiences of our customers. It also

15. THE HQO ADVANTAGE — 15
The Results
HqO successfully launched its product to its own employees,
and achieved its goals of implementing an app that would
create seamless connections across its global offices.
Here are a couple of the major successes that the app
and platform produced:
» 87% of employees downloaded the app within
24 hours
» This means that employees can now access
content and capabilities within the app, such as:
» Workflows that allow visitors to each HqO
office location to register themselves and
seamlessly engage with the app
» Company and office information, all in
one spot (such as workplace events, HqO
newsletters, birthdays, perks, promotions,
and more)
» A “Request WX Help” feature that allows
employees to submit requests through the
app, while also tracking common requests
for future planning
» Tools that allow employees to submit
ratings and feedback on an ongoing basis
to improve their workplace experience;
already, several requests have led to the
implementation of employee-favorite foods,
drinks, and snacks in the office
» The ability to directly share photos and
feedback from HqO and customer events
» The ability to nominate teammates for
company awards and kudos
The success of HqO’s internal workplace experience
app development gives our employees greater access
to important tools and information. It also gives
every employee a new, important perspective on the
experiences of our customers, which allows us to deliver
added value for everyone we serve.
The Process
Earlier this year, we asked Leesman, an HqO
company, to run an independent assessment to better
understand how well our workplace was serving our
employees, and where we needed to improve. After
that internal assessment, we decided to enhance
the way that we use our technology at HqO offices
worldwide. Our implementation team led us on a
weeks-long, discovery, implementation, and launch
process to set up the HqO Workplace Experience App
for our unique needs—just as they do for other clients.
Based on Leesman’s initial input, we decided that we
wanted to use the HqO Platform to:
1. Create a bridge between workers in
different physical locations
2. Improve HqO employees’ overall
workplace experience
3. Help us continue to attract and retain
the best talent
Weeks after the launch of the app, we’ve been
successful in meeting these objectives, which has
improved the value of the HqO workplace experience
for everyone on the team.

16. THE HQO ADVANTAGE — 16
By partnering with HqO, Besix was able to:
» Build culture: 99% of employees have
downloaded the app, which gives everyone
access to custom content, games, and digital
programming that extends the company’s
culture beyond the four walls of the office.
» Engage employees: 73% of employees use the
app every week, while 84% use the app every
month. This means that employees are active
and engaged with their workplace environments,
regardless of where they’re working.
» Optimize workplace spend: Besix
leverages robust usage and employee
sentiment data and insights to continuously
enhance their workplace experience
Besix was able to use HqO to optimize its workplace and
create more meaningful connections among its employees.
Click here to learn more about the HqO/Besix partnership.
How Besix Uses HqO to Bring
Employees Closer Together
“We really wanted to maintain that ‘we’
feeling throughout the entire organization
and we needed a way to share — both
our successes and personalities. This does
not always come naturally in our line of
work and HqO makes that really easy.”
— Kitty Schuurbiers, HR manager, BESIX
Netherlands
Because HqO uses our own technology, we know that it
can work for anyone. That’s why we were so excited to
partner with Besix—a project-based company from the
Netherlands—to improve their workplace experience.
Due to the unique nature of their work, Besix employees
operate from a number of different physical locations
simultaneously.This was one of the reasons why the
company decided to partner with HqO: by using the
HqO platform and app, Besix hoped to bring their
physically-distant employees closer together and remove
unneeded friction from the workplace experience.

17. THE HQO ADVANTAGE — 17
See HqO in Action Today
As the future of work and the workplace continue
to change, today’s top companies need access to
technology that allows them to overcome a diverse
set of challenges.
HqO offers a best-in-class workplace experience
technology solution that removes the friction from the
workplace experience by providing versatile, agile digital
tools for a global customer base.With ongoing customer
support, unique product capabilities—like custom
content and mobile notifications—and unparalleled
programming options, HqO can help you weather
change and uncertainty by optimizing workplace
investments and improving employee satisfaction.
Interested in learning more? Schedule an HqO demo today
to see our workplace experience solutions in action.

18. Index

19. THE HQO ADVANTAGE — 19
B
Besix 16
E
engagement 5, 7, 10, 11
L
Leesman 10, 15
M
Microsoft Exchange 9
Microsoft Outlook 9
MIT 11
mobile access 13
P
productivity 5, 11
R
room and desk booking 9, 13
S
satisfaction 5, 7, 10, 11
service requests 9
security 7, 8, 9
W
Who's In 7, 8
workplace experience platform 8, 13, 14
Index

20. THE HQO ADVANTAGE — 20

21. THE HQO ADVANTAGE — 21
About HqO
HqO is transforming how people connect with
each other and the places they work. The HqO
Workplace Experience Platform makes it easy for
companies and commercial property teams to create
modern workplaces through world-class amenities
and services that allow people to thrive and produce
the best results. Active in over 250 million square
feet in 25 countries, 57% of the Fortune 100 rely
on HqO to enhance their workplace experiences,
improve employee satisfaction, and drive operational
excellence. For more information, visit
https://www.hqo.com/.

22. 38 Chauncy Street, Boston MA | www.hqo.com