Building a relationship with your customers and providing a luxury experience is crucial when you work in the Hospitality sector. Did you know there's a way to make it simple? This slidedeck outlines how Hospitality Solutions can benefit your business

1. The Business
Benefits of
Hospitality Solutions

2. Hospitality Solutions - Overview
● SBL Group
● What are Hospitality Solutions? (Hospitality Solutions vs Ordinary
System)
● Benefits of Hospitality Solutions
● Case study

3. Who are SBL Group?
● SBL Group is a solutions based provider of business telephony & Cloud
product/services for SMB and Enterprise level clients; delivering flexible,
scalable and intuitive solutions for specific business requirements
● We outline the various options, technical approaches and suppliers, as well as
our recommendations to help you get where you want to be now - and in the
longer term.

4. What are hospitality Solutions?
Hospitality Solutions allow you to harness the power of connectivity in order to
provide an outstanding guest experience while increasing profitability for your
business.
With Hospitality
Solution
Without Hospitality
Solution
CONTACT ANYONE ANYWHERE
IN THE BUILDING YES NO
CONTROL ENVIRONMENT WITH
HANDSET
YES NO
CONNECT YOUR OWN DEVICE YES NO

5. How can they benefit you?
Just some of the ways Hospitality Solutions can benefit your business:
1. Embrace BYOD (Bring your own device)
Guests can download a mobile app which connects their mobile device to your hotel’s system –
allowing for a much more personalised hotel experience. You can interact with your guests, via
the app, on a personal device of their choice.
Once connected to the network, calls can be made to any country free of charge.
2. Enhance Guest Safety
If a guest dials 999 from their room, the hotel are immediately alerted to the emergency call
and the room from which it was made.
3. Embrace the technology your guests use every day
To cater for those tech savvy guests, your hotel’s mobile app can be used to access social
media platforms. Requests, (e.g. making reservations), can be made through mediums such as
tweets.

6. Reduced Infrastructure Costs
● Converged networks are a simple and cost-effective solution that
reduce maintenance costs.
● Unified access enables network segmentation by person & device
● Manage bandwidth and coverage to generate new revenue
streams.
● Off site cloud hosted solutions save hotel space and deliver reliable
service.

7. Improved Hotel Operations
● Management systems deliver task management, accountability
and tracking.
● It allows staff to respond to requests more efficiently and in
priority order.
● OmniPEX Record Suite records conversations for training and
silent monitoring purposes.
● All telephony solutions, including DECT handsets, allow you to
communicate with someone wherever they are in the building

8. Improved Guest Experience
● Award-winning My IC Phone connects guests with hotel services and
control their environment with personalise settings to suit their
preferences.
● Mobile guest softphone is an app that lets guests be in control from their
mobile device. My IC Phone functions, GPS and push notifications can be
accessed using softphone.
● Interactive digital signage and kiosks can be used to find directions, get
information about the hotel services, make reservations, and other
purposes. It allows call back to your own mobile phone.

9. Success story - 45 Park Lane
● 45 Park lane is the latest addition to the Dorchester
Collection. It is a luxury hotel group with hotels in Los
Angeles, Paris, Milan and Geneva.
● It has established itself with international travellers
among the top end of the hospitality sector.
● The hotel uses award-winning 8082 My IC Phones in their
guest’s rooms.
● These phones improve guest access to services, such as
restaurants and room service, which results in higher
revenue per room.
“...a very good
comprehensive
package that enabled
our customers to
control their room
from the handset.”
Mark Campbell
Chief Information
Officer, Dorchester
Collection

10. Find out more…
For more information regarding Hospitality Solutions or to arrange a no obligation
quotation, please call 03333 209 123 or visit www.sbl-group.com