Customer Satisfaction Survey Banking service survey with 40 responses. It contained data analytics, Survey Insight and Finding with Lot of questions. 11 questions I presented in this slide. MBA Level survey For Banking and Financial services.

1. Banking needs assessment survey
Customer Satisfaction Survey

2. The purpose of this survey is to give an
overview of the service of the banking
industry.
• Banking Services
• Customer Relationship
• Customer Expectations
• Image of bank
• Loyalty of people towards bank services
• Better Service and facility.
Purpose of this
Survey

3. Survey Insight
• Insight" is collection of raw data from primary source.
• Analyze the data with the help of statistical tools: Google Form.
• This survey insight occurs at the customer's point of view.
• Customer views analysis.
11
18
11
0
2
4
6
8
10
12
14
16
18
20
Branch banking Online banking Mobile baking
NO OF PERSON

4. Types of Banking services
0
2
4
6
8
10
12
14
16
18
Branch banking Online banking Mobile baking
No of Person
Branch Banking,
Online Banking,
Mobile Banking.
Total 40 customers we surveyed, all are from
different background and initial source.
According to the data, Most of the people are
using online banking.

8. Why people prefer Online Banking
• Manage your cash flow more
effectively
• Access all your accounts at any
time, even outside office hours
• Save time and money.
• View Your Transactions

9. Area of Improvement in Bank
• Empower Your Employees:
 Accurate, up-to-date and consistent information
 Immediate answers to their questions
 An easy way to search for information
• EducateYour Customers on Financial Literacy
• Create Real Customer Relationships
 Build trust
 Be transparent
 Stay consistent and reliable

10. • No knowledge given about how to use internet banking .
• Slow operation as old legacy of work is followed.
• People using branch banking complains about the employees
behavior.
• New services are not easily introduced.
•
itfalls of Bank services.

11. Findings
1. Data of 40 customers having
account in different banks
depends on there preferences.
2. 45% people prefers online
banking- manage your cash flow
more effectively
3. 27.5% people use branch visiting,
they find difficulties in online
banking.
4. 35.7% people don’t have a faith
on internet service when point
comes on managing their money.
5. ATM service cover the largest
market service in banking
industry
6. People use online banking
services for paying bills, money
transfer,

12. Presented By :
Sourabh Kumar (Leader)
Binay kumar Mishra
Lavil Virmani
Amit Abhishek
Khushnoo Kumari
Amitabh Kumar
Mahesh Bhardwaj