Our Iceberg is Melting Book Exploration by Laurie Hawkins

1. OUR ICEBERG IS MELTING
By Holger Rathgeber and John Kotter
BOOK EXPLORATION
By Laurie Hawkins

2. GETTING TO THE DECISION MAKERS
One of the key aspects of moving forward through change is to have people that
will follow. This takes vision, influence, and perseverance. People don’t like
change and sometimes it is the leaders that are most difficult to move. In this
fable, a young penguin named Fred needs to find a way to gain support amongst
the leadership council.
PROCESS FOR SUCCESSFUL CHANGE
SENSE OF URGENCY: HELP OTHERS SEE WHY CHANGE AND IMMEDIATE ACTION
ARE NEEDED.
GUIDING TEAM: FORM A STRONG TEAM WITH A SENSE OF URGENCY,
CREDIBILITY, AUTHORITY, AND LEADERSHIP/COMMUNICATION SKILLS.

3. PROCESS FOR SUCCESSFUL CHANGE
VISION AND STRATEGY FOR CHANGE: DEFINE THE FUTURE CLEARLY AND HOW
TO CREATE THESE CHANGES.
COMMUNICATE FOR UNDERSTANDING AND BUY-IN: HELP AS MANY PEOPLE AS
POSSIBLE TO UNDERSTAND AND ACCEPT THE VISION & STRATEGY.
EMPOWER OTHERS: REMOVE OBSTACLES SO OTHERS CAN ACT AND HELP
REALIZE THE VISION.
SHORT-TERM WINS: DELIVER CLEAR, VISIBLE SUCCESSES AS SOON AS POSSIBLE.
BUILD MOMENTUM: PRESS ON WITH THE CHANGES UNTIL THE VISION IS A
REALITY.
NEW CULTURE: REPEAT THE SUCCESSES AND NEW BEHAVIOURS UNTIL THEY
ARE THE NORM.

4. Both thinking and feeling play important roles in generating new behaviors that
bring about change. Change behaviors by changing the way people think (using
data and logic and the way they feel, using immersive experiences.
THINKING & FEELING IN SUCCESSFUL CHANGE
HEAD HEART
Logic + Data Immersive Experiences
Transformational
Change