NEA Focus - September 2016 (print final)

NEA Focus is sponsored by
ISSUE 14 | CONFERENCE 2016NEA’S QUARTERLY MAGAZINE FOR MEMBERS
W E L C O M E T O
M A N C H E S T E R
NEA Focus - Conference 2016.indd 1 09/09/2016 10:12:17

NEA Focus
Community briefings and training
sessions
The NEA project coordinators have hit the road delivering
community briefings and free training sessions across England,
Wales and Scotland.
The training sessions are aimed at organisations engaging or
planning to engage with the following priority groups across Britain:
• District heating customers
• Lack of proficiency in English or Welsh
• Lacking basic digital skills
• Learning disability
• Low literacy
• Memory impairment
• No personal internet access
• Off-gas grid customers
• Prepay customers
• Private tenants
• Severe or profound deafness
• Social housing tenants
The sessions include information about smart meters, the smart
meter rollout and other valuable information that will enable
organisations to engage their communities. Shorter briefing
sessions are also being held across the country.
If you would like more information on these opportunities contact
us at communities@nea.org.uk.
Smart outlook
Smart Energy GB has published its fourth smart energy outlook
last month. The Smart Energy outlook is the largest independent
barometer of national public opinion on energy and smart meters.
This research is conducted bi-annually, and surveys over 10,000
respondents on their attitudes towards smart meters. The main
findings demonstrate:
• 84% of people with a smart meter have a better idea of their
energy costs
• 69% of people with smart meters feel more in control of their
energy use
• People with smart meters have better experiences of buying
and using energy
• In-home displays increase the benefits people get from their
smart meters
• Visibility of energy costs, in pounds and pence, is the biggest
draw for consumers
Maria Wardrobe, Director of External Affairs, NEA said:
“Whilst the research is based on all households, the findings indicate
positive implications for vulnerable and fuel poor households.
Individuals are reporting having a better idea of their energy costs
and feeling more in control of their energy use. By continuing our work
with trusted organisations and groups within communities we will
aim to ensure that fuel poor and vulnerable householders can get the
extra help they may need to maximise these benefits.”
Smart energy outlook is carried out for Smart Energy GB, twice a
year, by independent research agency Populus. It surveys more than
10,000 people around the country. Read more at
www.smartenergygb.org/resources/press-centre.

NEA Focus
Smart Energy GB
national
partnerships
announced
Smart Energy GB is the voice of the smart meter
rollout. It’s their task to help everyone in Great
Britain understand smart meters, the national
rollout and how to use their new meters to get
their gas and electricity under control.
Partnerships are at the heart of the approach
to spreading the word about smart meters
and engaging the nation. National partners
are a key component of this to ensure no one
is left behind and that consumers can receive
the information they need to understand
the benefits of smart meters. The depth and
breadth of relationships that National partners
bring will enable us to build momentum and
engage householders at scale.
Recently announced national partnerships
include:
• Age UK
• Citizens Advice
• National Federation of ALMOs
• Paypoint
• National Housing Federation
• Community Housing Cymru
• Scottish Federation of Housing
Associations
• ACRE
Smart Energy GB have a wealth of free
resources available at
www.smartenergygb/partner-resources
Free marketing and campaigns training
with Media Trust
Media Trust, the UK’s leading communications charity, is offering a free one-
day marketing and campaign training course in partnership with
Smart Energy GB in Communities. This one-day training course, tailored for
those running smart meter campaigns, will equip trainees with the skills
and confidence to communicate about smart meters effectively and plan a
successful smart meter awareness campaign.
The training will provide delegates with a foundation in marketing skills
including how to set communications aims and objectives; identify and target
audiences; build digital into your marketing plan; and monitor and evaluate
success.
There will be eight regional training sessions and six online workshops. If you
are interested in attending one of these training sessions or workshops please
contact communities@nea.org.uk.
To keep up to date with the Smart Energy GB in Communities programme,
including news of grant funding, free-bite size sessions and training
opportunities, please sign up to the Smart Energy GB in Communities
newsletter. www.nea.org.uk/smartenergygb/e-newsletter
Editor
LAURA McVEIGH laura.mcveigh@nea.org.uk
Design
BRIAN HART brian.hart@nea.org.uk
Contributions are welcome - please contact the editor.
NEA is an independent charity, Registration No. 290511
Company limited by guarantee. Registered in England
and Wales No. 1853927
Registered office:
West One, Forth Banks, Newcastle upon Tyne, NE1 3PA
Telephone: 0191 261 5677 Email: info@nea.org.uk
www.nea.org.uk
With thanks to National Grid Affordable Warmth Solutions, Northern Gas Networks, SGN and
Wales & West Utilities for sponsoring this issue of NEA Focus.
NEA Focus, Issue 14, September 2016 | Published by NEA External Affairs
CAF winners of the Large and Small
Grants fund announced soon!
The winners of the Smart Energy GB grant funds have been chosen and will be
announced on NEA’s website over the next few weeks.
The fund awards not-for-profit organisations who can help engage people and
communities across Britain with information about how to get and use smart
meters.
Organisations are required to be working with those who may face barriers
to getting a smart meter. Small grants of up to £10,000 and large grants of
10,000 – 25,000 have been awarded to community organisations who will work
directly with one or more of the priority groups on projects to be completed in
2016.
Further grant funds will be launched, contact communities@nea.org.uk to be
kept up to date on announcements.

Making Warmth Affordable
Working with communities to reduce
fuel poverty, targeting the most
deprived areas.
Making a real difference for
those that need it most
To date our projects have helped
more than 30,000 homes. Community
projects delivered through our unique partnership with National
Grid Affordable Warmth Solutions have supported 9,000 homes,
reducing the future fuel bills of fuel poor customers by almost
£25 million and reducing CO2 by circa 625,000 tonnes.
Helping through innovation and collaboration
More than £800,000 has been put into innovative new solutions to
tackle fuel poverty as a result of National Grid’s Energy Efficiency
Innovation Awards, which were showcased at the NEA Annual
Conference last year.
• Derbyshire Healthy Home project – Derbyshire County
Council
• Walsall Advanced Retrofit Monitoring Project – Walsall
Housing Group
• CityWest Homes Limited - Reducing energy bills in tower
blocks
• Warm and Healthy Park Homes - Suffolk Coastal District
Council
• Southway Housing Trust: Extending the benefits of solar PV
in low-rise flats
Our next challenge is to effectively share the learning from these
innovations and see these initial successes repeated with take-up
across the country.
Raising awareness
Through June and July we’ve been testing whether Facebook
Advertising can help increase people’s awareness of the free or
discounted gas connection provided through the fuel poor network
extension scheme.
Adverts targeted
at deprived areas
in Barking and
Dagenham have
exceeded our
expectations with
over 3,000 clicks
seeking further
information.
With the
increasingly
well-established
link between cold
homes and poor health, NEA members who attended the Annual
Conference will remember there was a call for gas networks to
raise awareness of their work to reduce fuel poverty.
Latest news from the
gas networks
Helping to heat homes
We’re focused on delivering affordable energy to our customers by:
• Making homes warmer by connecting low income and
vulnerable customers to our network
• Helping our existing customers to access affordable heat by
reducing our impact on customer bills and
• Supporting communities who are living off-gas grid
Help to Heat
Through our Help to Heat scheme we’ve helped over 15,000
households living in fuel poverty across Scotland and south England to
connect to our network for less, saving around £8.4 million in energy
costs since 2013. Collaborative working with partner organisations and
other utilities, such as National Energy Action, Energy Action Scotland,
Warmworks and Energy Savings Trust, has helped us to offer the most
vulnerable households a wide range of support services.
To help our scheme reach as many households as possible, we’ve
partnered with independent gas transporters to support households in
their networks by offering the same access to the Help to Heat scheme
as those living in our own network. So far, we have committed funds to
help connect over 650 households.
Beyond connections
Working with NEA, and in partnership with other networks, we’re
coordinating the trial of energy efficiency devices in existing social
housing to test their potential savings for consumers.
Additionally, through NEA and EAS training, our frontline colleagues
are now able to better identify and support vulnerable and fuel poor
customers every day.
To support off-gas grid innovation, we set up the Energy Ideas Fund
with Scottish Federation of Housing Associations and funded £100,000
towards six trial projects. We’re sharing the learnings of these
pioneering projects nationally.
National Grid and colleagues from
other gas networks were welcomed
positively and enthusiastically at
the recent Faculty of Public Health
Conference in Brighton and we’re
already exploring a more significant
role at next year’s event.

Inviting feedback on our
2016 performance
We have published our
Stakeholder Report for
2016 and are now inviting
stakeholders to give their
views on our performance and help influence future priorities.
As well as keeping the network safe and reliable, we work hard
to make a positive difference within local communities, keep the
customer at the heart of the business and develop new technology
to save time and money. We also play a key role in delivering new
and sustainable forms of energy.
All these achievements are clearly set out in the 2016 Stakeholder
Report, which can be downloaded at
www.northerngasnetworks.co.uk/ngn-and-you/
Packed full of useful information, the report details the activities
and achievements at NGN over the last 12 months. It also brings
to life important facts and figures about our performance by
including examples of our work and showing how collaboration
with charities, businesses, local authorities, education providers,
government and other utility companies is benefiting the region.
From setting out our regulatory performance inside the Ofgem
conditions, to supporting vulnerable customers and local
communities, and from developing innovative technology to
shaping the future role of gas, the report is an opportunity to
explore valuable information relevant to everyone with a stake in
NGN’s performance.
From now until November we will be consulting on our priorities
and future plans and are keen to hear everyone’s views, from the
customers we impact to the people we work with every day like
local authorities, charities and community groups. This can be
done by answering five key questions on a short online survey.
The survey can be completed at northerngasnetworks.co.uk/
getinvolved or by emailing feedback to
stakeholder@northerngas.co.uk
Key facts from our 2016 Stakeholder Report
• NGN delivers gas to 2.7 million homes and businesses
across the North East, northern Cumbria and most of
Yorkshire
• 24/7 emergency response team ready to respond to gas
escapes
• Generates £300 million for the region’s economy by
stimulating employment and consumer spending
• Number one for customer satisfaction in 2015/16 according
to Ofgem’s league table of gas distributors
• 3,927 Carbon Monoxide safety briefings
delivered to customers in 2015/16
• 9 biomethane plants now
connected to the network
d
n
e
o
Fuel poor hubs
Working with Warm Wales,
we’re committed to coordinating
the National Energy Action
(NEA) Warm and Healthy Homes
Fund, the House Doctor and
One-Stop Care & Repair services.
These initiatives identify people with
health problems made worse by cold and
damp homes and offer support. We’ve also
supported Flintshire and City of Cardiff councils
in successful bids to win £325,000 from the NEA Warm and
Healthy Homes Fund.
DECC Central Heating Fund
We’ve supported three local authorities in the south west of
England to bid for funding from DECC’s one-off £25 million fund
for new central heating systems and, by raising awareness of the
programme, we have improved local authorities’ understanding
of how community-based gas connection schemes need to be
managed. So far, there have been 150 connections under this fund,
with another 500 forecast. Now we’re working with other gas
networks to help local authorities in their areas to deliver Central
Heating Fund connections.
Focused on getting rid of fuel poverty
As a business our values drive everything we do
– we always put our customers first.
We are committed to doing all we can to tackle the
problem of fuel poverty and helping those people and families
who are most in need. Fuel poverty is a problem across the area
we serve in both Wales and the south west of England, not just in
urban areas, but also rural communities not connected to the gas
network. To provide practical help to people, our strategy is to:
• identify fuel poor customers and provide clear advice on the
help available
• work with others across our sector, looking for
opportunities for projects and funding to deliver solutions
• seek out partners in fuel poor schemes to extend the gas
network and;
• advise local authorities and others developing fuel poverty
assistance schemes

NEA Focus
7
WARM MINDS
Promoting warmer homes for those living
with mental health issues, dementia, and
other learning disabilities or difficulties.
NEA is rolling out a new Warm Minds project in seven areas across
England and Wales in 2016 with the support of E.ON. The project
aims to help those living with mental health issues, dementia and
other learning disabilities or difficulties to better manage their
energy needs and energy usage to achieve warmer, more energy
efficient homes.
It is widely recognised that living in cold, damp homes can
exacerbate physical medical conditions such as heart attacks,
strokes and respiratory infections, but the psychological impacts
should not be overlooked. Living in cold conditions for long periods
can be stressful and often has a negative effect on mental wellbeing.
This can be further aggravated by living on a low income, in poor
housing, worrying about energy bills or dealing with fuel debts.
It is NEA’s experience that many individuals living with mental
health issues, dementia or learning disabilities can face particular
difficulties in, for example, managing energy use, accessing better
energy deals and paying for energy, as well as being able to take
advantage of schemes and services on offer to help them achieve
warmer and more energy efficient homes.
Warm Minds aims to address some of these issues by engaging with
local support organisations in various localities across England and
Wales to promote the availability of free basic energy advice training
courses to educate their frontline staff and support workers to be
better able to provide basic energy advice, support and service
signposting. Training will be complemented by a bespoke energy
advice guide and an energy advice resource for service users and
carers.
NEA will also be working with organisations to develop and provide
bespoke energy advice sessions and other activities tailored to the
particular needs of service users and carers to help them manage
their energy use, stay warm and healthy, access energy market and
utility services as well as other available energy efficiency schemes
and services.
NEA is grateful for support from E.ON. For further information about
the Warm Minds project please contact Malcolm Dove (Project
Development Manager) at NEA on 0191 269 2932. Free training and
advice sessions are limited and location specific, please contact the
relevant NEA project officer in each of the Warm Minds project areas
for local details:
• East Midlands - Nicky Swetnam - Tel: 0115 970 4026
• North East - Maureen Fildes - Tel: 0191 269 2929
• North West - Jimmy Pugh - Tel: 0151 728 7678
• South East - Rebecca Jones - Tel: 01273 810 230
• Wales - Ben Saltmarsh - Tel: 029 2072 6580
• Yorkshire - Diane Bland - Tel: 01609 767 092
KEEPING WARM AND
STAYING WARM
NEA is working with seven community organisations and
social landlords around Liverpool as part of the Keeping Warm
and Staying Warm project funded through the Scottish Power
Energy People Trust. The aim of the project is to educate
families with young children on the solutions to fuel poverty
and fuel debt with the overall aim of removing them from fuel
poverty and/or avoiding the future fuel poverty trap.
In the short term, the project will equip these families with the
knowledge to be able to reduce their fuel bills and maximise
their income. In the longer term, by training frontline advice
staff, the project will allow them to continually provide advice
and support to families into the future.
70 households have enrolled to take part in a series of four
short workshops covering topics such as saving energy
around the home; managing energy bills; heating controls
and eligibility for schemes such as the Warm Home Discount,
Priority Services Register and various trust funds.
On completion of the workshops the households are provided
with an “energy hamper” containing a slow cooker, food
steamer and pack of 6 LED lightbulbs to encourage reducing
energy usage and reducing energy bills.
The children in the households are provided with an energy-
related “activity pack” and set a number of tasks, such as
word searches and spot the difference, to complete to be
entered into a prize draw.

NEA Focus
NEA’S HEALTH AND
INNOVATION PROGRAMME
Suffolk Coastal District Council
Looking at patients’ living conditions is not intuitive for
professionals who are people-focused, however Suffolk Coastal
is addressing these challenges through the Warm Homes Health
People project by helping medical specialists to recognise the
relevance of cold homes to people’s health. Working directly
with GP surgeries, initially within the five target areas with the
highest levels of fuel poverty in Suffolk, the project is successfully
encouraging health professionals to refer some of their most
vulnerable residents to the scheme.
As part of NEA’s Health and Innovation Fund, Suffolk Coastal District
Council is running the Warm Homes Healthy People project for
all of the Suffolk Councils, to help improve fuel poor households
throughout the district. The scheme is supported by a range of
statutory, voluntary and community partners, with funding from
Suffolk Public Health and installations delivered by Aran Services.
Due to the difficulties of establishing data sharing agreements with
Clinical commissioning groups (CCGs) and GP surgeries the project
has taken an alternative route to identify patients at risk. Each
surgery was funded to send out marketing letters to patients at risk
from the effects of living in a cold home, targeting patients aged
75 and over, with cardiovascular or respiratory conditions. Within
the letter, individuals are offered a free home energy efficiency visit
and anyone eligible is then referred for major heating repairs or
first time heating, loft and cavity wall insulation, draught-proofing,
emergency fuel payments and help with loft clearances.
The funding for these measures currently comes from both NEA’s
Health and Innovation Programme and the DECC (now DBEIS) first
time heating project.
One Suffolk resident heard about the project when she met the
Warm Homes Health Liaison Officer at a Stroke Association group.
Mrs C is recovering from cancer and she and her partner have had
a stroke. Their boiler was very old and inefficient, it was expensive
to run and worked very intermittently which they both agreed
was affecting their health. The couple had a simple home survey
completed and have since received a fully funded boiler and energy
advice.
Mrs C said:
“The new boiler is absolutely fantastic,
I’m really pleased and it’s much easier to
work. It’s very accessible, the installers
were very pleasant, efficient and it was
done in a few days. Having this new
boiler is such a relief”
Hospital Discharge Project
The Hospital Discharge Project run by HEET (Home Energy Efficiency Team) is based in Whipps Cross hospital and is bringing together social
workers, the reablement team, community nurses and hospital staff for the first time to work across three local authority areas - Waltham
Forest, Redbridge and Essex. Referral routes have been established for patients to receive affordable warmth and handyperson services.
HEET provides a single point of contact for people living in cold homes in Waltham Forest. This service covers all Whipps Cross patients,
including those discharged to the neighbouring boroughs of Redbridge and West Essex, ensuring all patients receive the same service. As
well as low-cost measures such as loft insulation, draught-proofing, radiator panels and low-energy light bulbs the service includes boiler
repairs, heating improvements and cavity wall insulation.
Mr Loveland was referred to HEET by an occupational therapist working for NELFT (North East London Foundation Trust). He had just been
discharged from hospital following the amputation of his arm due to a circulatory illness and, as he could not turn on his gas fire single-
handed, he was struggling with the cold.
The house is solid wall construction, with single-glazed windows, no loft insulation and heated using individual gas fires making it very
energy inefficient and an estimated EPC rating of F. Over the winter period Mr Loveland’s circulatory problems meant that he needed to
keep the house at a constant warm temperature.
HEET helped Mr Loveland learn a safe way to light his gas fire. They fitted a new hot water cylinder jacket and timer to ensure he only heated
his hot water when he needed it rather than 24 hours a day as he was doing previously. He also received draught-proofing for his windows
and external doors as well as loft insulation and additional energy advice. Mr. Loveland is now living comfortably and independently at
home. A basic online SAP rating tool suggests it now costs him £340 less a year to keep his house adequately warm.

NEA Focus
9
Chester and Cheshire West Council
targets park homes
An innovative scheme to install energy efficiency measures at an
old park home site in Elton is lifting vulnerable residents out of
fuel poverty. Managed by Cheshire West and Chester Council, and
delivered by contractors Cornerstone, the project aims to help make
homes warmer and reduce energy bills for the older people who live
in them. On average, park home residents are older and on much
lower incomes than the general population, and as a result, are
more likely to be in fuel poverty.
Orchard Park, Elton, is in an off-gas area within Cheshire and
contains 109 privately owned park homes. All of the residents with
uninsulated homes expressed interest in the scheme, with those
living in the oldest park homes prioritised for works.
Thanks to part-funding from NEA’s Technical Innovation Fund,
innovative energy solutions are being trialled to help the residents.
The council was awarded funding to add to its own budget to
enable the insulation of an initial 30 park homes. The project was
also successful in obtaining some additional funding - enabling
52 homes in total to benefit from the scheme. All 52 properties
received external wall insulation, loft and underfloor insulation
where possible, and heat recovery units were fitted in 15 of the
properties.
Councillor Karen Shore, Cabinet Member for Environment at the
council said: “This park home insulation project will help provide
warmer homes and reduce the energy bills for some of our most
vulnerable residents. Addressing energy efficiency and affordable
warmth is one of our key priorities and we’ll be looking to apply for
further funding to insulate more park homes within the borough.”
NEA is monitoring the thermal performance of the park homes
before and after the installation of insulation and heat recovery
units. The installation of a range of product combinations will
enable NEA to make direct comparisons between the solutions,
which will inform best practice in park home retrofit on a national
basis.
Meet Bear…
An unexpected visitor needed to be rescued from a
sticky situation at one of NEA’s Technical Innovation
Fund projects in Cheshire this spring.
Workers at the Glen in Palacefields, Runcorn,
stepped in when they spotted a hedgehog fighting
for his life in a pothole full of water. The project,
carried out by Riverside Housing, is to retrofit 35
houses, addressing heat loss and damp issues.
Kathy New from NEA said: “Hedgehogs are
endangered in Britain and this one was well spotted
by site manager Darren from Caribou who cleaned
him off. He was taken in by architect Jon Moorhouse
who built him a shelter especially.”
Jon added: “It was interesting because some
people doing hedgehog research had just been
to my mum’s house to install a camera, looking at
movement and capturing numbers. So I was made
aware about them and had some knowledge of how
to look after them.”
Named Bear Quills for his exploratory and survival
skills, the hedgehog made a full recovery.

NEA Focus
10
The Heat Hero Awards are open to individuals across England and
Wales and celebrate those who go above and beyond to get the
recognition they deserve – for helping people in their community
live in warmer homes.
Not-for-profit organisations including local authorities, health
and social care agencies, voluntary and statutory agencies and
community groups were encouraged to nominate staff and
volunteers for the awards,
held in partnership with
ScottishPower.
NEA received nominations
for some very strong
candidates this year,
but the judges managed
to select fifteen worthy
winners. They represented
each region well and
came from a wide array
of organisations. The
youngest was 18-year-
old James Foster of
Wolverhampton Council with Jake Ellis, 21; of Plymouth Energy
Community not far behind and the oldest was Ted Evans, 93 of Age
Connects North Wales Central. A variety of charities, social housing
groups, local authorities and others all applied for the award and
there were over 60 nominations this year.
HEAT HEROES WINNERS 2016 ANNOUNCED!
“[She] has supported 235
tenants over 12 months and
helped tenants save over
£43,200 by switching deals
and accessing grants etc.”
“In cases where some people
were in particular need the pair
had a big impact. For example
for an elderly man who had no
heating for three years and on
another occasion, a single mum of
three – saving her £800 per year.”
• Rachel Kent, Public Health Specialist at
Wiltshire Council nominated by Phillip Morris
(CSE)
• Shelly Davis, Warm and Well Project – South
Yorkshire Energy Centre nominated by Chris
Shaw, Sheffield City Council
• James Foster, City of Wolverhampton Council
nominated by Mandy Findlay
• Ian Calvert, YES Energy Solutions nominated
by Jos Mister
• Kim Bartle, Affordable Warmth at Boston
Mayflower nominated by Katy Roberts
• Jack Dangerfield and Tim Beecher, Brighton &
Hove Energy Services Cooperative (BHESCO)
nominated by Dan Curtis
• Angela Broadhurst, Oldham Council
nominated by John Rooney
• Kirsty Burns, Broadland District Council and
South Norfolk Council nominated by Debra
Baillie-Murden
• Rosie Thorpe, Beat the Cold
(Changes4Warmth project) nominated by
Michaela Fyson
• Christine Nicholls, Community Action
Northumberland nominated by ten people
from local organisations
• Debra Fox, ENGIE Ltd in partnership with
North East Lincolnshire Council nominated by
Jacqui Wells
• Sandra Kargin, Grwp Cynefin social housing
group, nominated by Ieuan Davies
• Giles Read, Thinking Works, nominated by
Natalie Sansom of Harrow Council.
• Ted Evans, Age Connects North Wales Central
nominated by Alison Price
• Jake Ellis, Plymouth Energy Community
nominated by Clare Mains

NEA Focus
11
The Leicestershire ‘Warm Homes,
Healthy Homes’ service was
commissioned by the Leicestershire
County Council Public Health team
in order to implement many of the
recommendations included in the NICE
Guidance on tackling excess winter
deaths and illness and the health risks
associated with cold homes.
The service is co-delivered by the
Papworth Trust and NEA, and provides
Leicestershire householders living
in cold homes with a single point of
contact via a telephone helpline. The
service also works very closely with the
Leicestershire First Contact scheme
as well as a range of other service
providers such as Citizens’ Advice
Bureaux and handyperson schemes.
Those staffing the helpline are trained
in the provision of basic energy
advice and are able to support callers
to access appropriate assistance
tailored to the individual needs of
the householder. For more complex
circumstances, or for householders
who are particularly vulnerable, the
service is able to offer a home visit.
LEICESTERSHIRE
WARM HOMES,
HEALTHY HOMES
IMPROVING HEALTH IN MORE
EFFICIENT HOMES
Warm Homes, Healthy Homes is particularly targeted at householders who are at risk
of ill health from living in a cold home. In order to identify such householders, the
service delivers awareness sessions for frontline staff working in health and social
care settings and in the voluntary sector, particularly those who make home visits.
By delivering these sessions, the service ensures that health and social care
practitioners, as well as housing professionals and voluntary sector workers, are in
a better position to provide assistance to those whose homes may be too cold for
their health and wellbeing. In addition, the service also offers sessions for community
groups of potential beneficiaries of the service, thereby raising awareness of the
public about how to keep warm at home.
The range of assistance provided by the Warm Homes, Healthy Homes service
includes support with applying for the Warm Home Discount, registering on the
Priority Services Register, advice and support with switching to a better tariff and
assistance with applying for debt relief and funding for energy efficiency home
improvements. In addition to the nationally available funding sources for this type
of work, Leicestershire County Council have also been successful in becoming one of
several ‘Health & Innovation Programme’ projects funded by NEA.
A Health Needs Assessment was carried out by NEA during the first year of delivery of
the service. This explored the incidence of cold-related ill health, the extent to which
households may be considered at risk of fuel poverty and the relationship between
the two. The findings of this Health Needs Assessment are being used to help target
provision during the second year of the service.
This highly successful service is an example of how the NICE Guidance can drive
good practice in this field and how the impact of such services has been significantly
broadened by the injection of capital funding for energy improvements made
possible by the NEA Health & Innovation Programme.
For further information about the Leicestershire Warm Homes, Healthy Homes
service, please contact nicky.swetnam@nea.org.uk.
ENERGY ADVICE SUPPORT SERVICE
NEA is currently working with Northern Gas Networks
on a pilot project to provide an energy advice service
to vulnerable and fuel poor households across
Tyneside.
The Energy Advice Support Service is a six month pilot project (July-
December 2016) which is engaging with community sector agencies
to offer a range of energy awareness and advice to their service
users. This comprises both one-to-one and group energy advice
surgeries and awareness sessions. The service is also operating an
energy advice line on 0191 269 2927 for the duration of the project
which service users can use to seek advice (a call back facility will
operate if advisors are out of office delivering events).
NEA advisors are providing bespoke energy advice on a range of
topics to assist individuals to manage their energy use, access better
energy deals and take advantage of utility and other schemes and
services to help them achieve a warmer more energy efficient home.
NEA will be working with other partners to refer on those needing
specialist income maximisation, money advice and generic debt
advice as part of the service.
For further information on the Energy Advice Support Service and
energy advice sessions contact NEA project coordinators,
Maureen Fildes (Tel: 0191 269 2929) or Lesley Tudor-Snodin
(Tel: 0191 269 2924).

NEA Focus
12
HATS OFF TO BEN!
Many congratulations to NEA Cymru’s Training and Project
Officer Ben Saltmarsh who graduated in July 2016 with
a Postgraduate Certificate in Education from Cardiff
Metropolitan University. Ben also won the University’s
Post Compulsory Education and Training (PCET) Academic
Excellence Award.
Ben became a member of the NEA Cymru team in September
2014 having previously worked as a fuel debt supervisor with
the Speakeasy Advice Centre in Cardiff. Over the past year
Ben has trained 160 frontline advisors and community workers right across Wales on how to help and advise clients who are
finding it difficult to pay their energy bills. As a result 94 advisors went on to gain the Level 2 City & Guilds-accredited fuel
debt qualification.
WALES
NEW FIGURES RELEASED ON
FUEL POVERTY LEVELS IN
WALES
In July this year the Welsh Government released new statistics to esti-
mate the levels of fuel poverty in Wales. The results showed that fuel
poverty levels have decreased from 29% (364,000 households) in 2012
to 23% (291,000 households) in 2016 according to the 10% definition
of fuel poverty, where a household is defined as being in fuel poverty if
they need to spend more than 10% of household income to maintain an
adequate standard of warmth.
The statistics show that the vast majority of households in fuel poverty in
Wales are deemed to be vulnerable (261,000 households), but there are
also over 40,000 households living in severe fuel poverty (spending more
than 20% of household income on heating) and over 60,000 fuel poor households in social housing. The new data also give
estimates at a local authority level with the lowest levels being seen in Monmouthshire with one in five households in fuel
poverty and the highest number of households in Gwynedd (27%).
The Fuel Poverty Coalition Cymru has given a cautious welcome to the publication of the new projections having previously
called on the Welsh Government to improve the data available on fuel poverty. The Coalition will be looking closely at the
report in the following months.

Members Focus
13
POWER CUT? CALL
105
On 6 September a new
national phone number
‘105’ was launched by
electricity network op-
erators for customers to
call should they need to
report or get information
about a power cut in their
area. The service is free
for people throughout
England, Scotland and Wales and will put customers
through to the electricity network operator who manag-
es the cables, power lines and substations that deliver
electricity into homes and businesses in their area.
105 is just one of the ways that customers will be able
to contact their specific electricity network operator.
They can also contact them by phone or via their web-
site, and most network operators, including Northern
Powergrid, are on social media too.
Customers can also call 105 if they spot damage to
electricity power lines and substations that could put
anyone in danger. If there’s a serious immediate risk,
they should call the emergency services too.
GET INVOLVED IN
RAISING AWARENESS
An awareness campaign will run from September
through to next spring and will include PR, media
advertising, social media and coordinated messaging
through partner channels. The following materials will
be available online to help raise awareness to stake-
holders:
• Copy for newsletters, websites and magazines
• 105 imagery
• Tips on what to do in a power cut
• Comments from our spokespeople
• Images which can be used on your social media
pages
• An animated film explaining 105
• We can also work with you to co-create bespoke
content specifically for your channels, where
appropriate
If you’re able to support awareness raising of 105, get in
touch with Northern Powergrid by emailing:
yourpowergrid@northernpowergrid.com
BLACKBURN WITH DARWEN
HEALTHY LIVING
Blackburn with Darwen (BwD) Healthy Living is a charity working to help
the 8000 households living in fuel poverty throughout the borough. The
service, called Bill Busters, is currently funded by the Big Lottery and has
been running for four years.
The Bill Busters programme provides people with advice, information and
the tools needed to enable them to make changes to reducing their fuel
costs, maximising their income and keeping warm. The key element of the
programme is the home visiting service for all users which offers intensive
support to vulnerable households who may also be in fuel debt.
The home visits are carried out by a small team of two part-time energy
advisers who take a holistic approach to dealing with fuel poverty. Each
visit is individually tailored to meet the needs of the person/family such as
checking their tariff, the energy efficiency of their property, current payment
plan, if they are in debt and helping with applications for any discount
schemes they may be eligible for.
BwD Healthy Living’s chief officer Abdul Mulla commented “In the last year
alone we have carried out over 150 home visits that required different levels of
support to tackle the issues of fuel poverty/debt.
“In that time, we have so far applied for 39 grants to the value of £48,301.29
of fuel debt for residents in Blackburn, that’s an average of nearly £1,200.00
worth of debt per household. We have also been awarded £8,260.00
worth of assistance for residents’ electricity bills through the Warm Home
Discount Scheme and made savings of £8,062.56 on their bills by helping the
householders to either change their fuel provider or switch to a cheaper tariff.”
An energy adviser from the team has been running an advice service
from the Blackburn food bank for the past three years, with the view that
if people are “struggling to eat, they will also be struggling to heat.” The
project also helps to raise awareness of fuel poverty through community
events and workshops and they also manage and run the affordable
warmth forum for frontline staff in collaboration with the Borough Council.
Kate Hollern, MP for Blackburn with Darwen said: “Fuel poverty is a
significant issue for many residents in Blackburn. In spite of well-publicised
drops in oil prices these reductions have not been passed on by energy
companies and gas and electricity costs are higher at a time when incomes
are low. It is great to see that Blackburn with Darwen Healthy Living is
supporting people in tackling fuel costs.”

Members Focus
14
A slow cooking revolution has swept
across Cornwall thanks to an innovative
project to deliver energy management
training to 611 families.
Community Energy Plus’ Energy Fit Kitchens project set out to equip
low income families in Cornwall with the life skills in home energy
management to take control of their energy bills in order to enjoy
warmer, healthier homes.
Workshops focusing on energy efficient, slow cooking provided a
stepping stone to encourage people who might not otherwise be
interested in accessing energy advice to engage in a conversation
about their wider energy use throughout the home.
The events were designed to be relaxed and informal and created
the environment for people to feel comfortable while taking part in
discussions about their own experiences of cooking, their energy
bills and how they use energy in their own homes. During the
cooking demonstrations and presentations, Community Energy
Plus’s energy advisors provided an introduction to energy efficiency
by talking about ways to save energy in the kitchen and the small
behaviour changes that can be made elsewhere in the home to add
up to big savings on energy bills.
The charity utilised its position at the hub of Cornwall’s Winter
Wellbeing network to help those facing the direst of financial
situations to access funds to pay for key-meter top-ups, deliveries of
heating oil and repairs to broken heating systems and the clearance
of fuel debt. They also provided referrals to other support agencies.
The Energy Fit Kitchens project was funded by a grant of £47,333
from the ScottishPower Energy People Trust and delivered 36
events between April 2015 and May 2016. Feedback from project
participants has given the Cornish charity food for thought on the
benefits of developing this engagement approach further with a
remarkable 92% of survey respondents saying they had changed
their behaviour and reduced their energy use as a result of the
project.
65% thought that they were eating better now that they have a
slow cooker in their life and 26% have changed their energy tariff.
Further information about the project and its achievements can be
found on Community Energy Plus’ website at
www.cep.org.uk/energyfitkitchens
COOKING UP AN INTEREST IN SAVING
ENERGY AND MONEY
emh Group and De Montfort University have been working togeth-
er over the past two years to develop a better understanding of
energy use through the Knowledge Transfer Partnership (KTP).
The KTP brings a wealth of knowledge and expertise from a world
class research institution and introduces a step change towards a
holistic carbon reduction strategy for emh Group.
As part of this collaboration, emh Group has built expertise in
setting up and project managing large-scale domestic energy
monitoring projects. Over a hundred properties are currently
monitored under the KTP project and analysed for energy con-
sumption and changes in internal environment. New technol-
ogies have been installed across our properties and monitoring
devices are used to analyse how the new green innovations are
used in practice. This is the largest monitoring exercise of its type
in Europe. Analysis of this data has been successful in informing
the company’s long-term asset management strategy and will
allow the organisation to make informed decisions about stock
retention, refurbishment and remodelling.
Heat pumps play a key role in the Department of Energy and Cli-
mate Change (DECC) strategy but there are still a number of sub-
stantial challenges to growth. Many heat pump installations are
struggling to meet the EU definition of a renewable energy and as
a result, underperform. The KTP has introduced a novel method-
ology for the sizing of heat pumps to address these challenges.
Conclusions drawn from this study will address and help resolve
key challenges facing heat pump customers.
The Green Team will be working on many more exciting projects in
the coming year. Feel free to visit the Flow Energy and emh Green
Team stand at the NEA conference to find out more about our
work or visit our website at www.emhgreenteam.org.uk.
emh Group develop energy knowledge transfer partnership with
De Montfort University

Members Focus
15
ENGAGING WITH HARD TO REACH HOUSEHOLDS IN THE
SMART METER ROLL-OUT AND ENERGY SAVING CAMPAIGNS
A project with fuel poor households in one of the most
deprived boroughs in London is helping to provide
answers to the challenge of how to engage vulnerable
and hard-to-reach customers on energy efficiency and the
smart meter roll-out.
UK Power Networks, through its Low Carbon Networks-funded project energywise, has launched a household energy saving campaign
in East London offering a smart meter, energy efficiency measures and a time-of-use tariff to fuel poor customers in Tower Hamlets.
Energywise is delivered in collaboration with British Gas, NEA, UK Power Networks and other trusted local intermediaries. The project is
setting out to answer a key question facing the energy industry: can we support fuel poor and vulnerable customers to manage their energy
usage while also reducing peak demand and cutting the cost of strengthening the electricity network?
LESSONS LEARNT
With the recruitment phase now over, an
impressive 40% sign-up rate has been
achieved by the project. Evaluation of the
energywise approach provides useful lessons
for organisations seeking to engage vulnerable
customers during the smart meter roll-out and
energy saving campaigns.
In particular, interviews with project participants show that
involving a respected local community organisation, with well-
trained, area-based project field officers who are familiar with an
area’s cultures and are fluent in the main locally-spoken languages,
can be very effective in driving up recruitment rates. Approaching
households through door knocking has also proven critical with
more than 80% of energywise participants signed up through this
method. While this approach can be time-consuming, focusing on
evenings and weekends is particularly effective.
For the smart meter installation appointment, making this process
hassle-free for customers is important in reducing drop-out rates.
This requires providing clear and simple information to a household
about what will be installed, by whom, when and how long it will
take. A single point of contact and one visit only to a household
also works best. In addition, any installation programme should
take into consideration locally relevant festivals and traditions, such
as Ramadan.
When incentivising vulnerable customers to say yes to a smart
meter or energy project, it is important to understand what
messages resonate. Learnings from energywise show that the
primary motivation for participants was the prospect of saving
money on their bills as well as the offer of free energy saving devices
(e.g. LED lights). In addition, many were keen to receive a smart
meter because of the easier prepay top-up methods available and/
or because of the visibility of energy costs afforded by the Smart
Energy Display. While energywise communication materials were
generally well received, some participants said they would have
liked even less text and more images. The project’s experience
demonstrates that it is always beneficial to test messages through
one or more focus groups before finalising.
Looking ahead, the project is currently assessing the extent of
energy savings achieved through smart metering and energy
efficiency measures, before a second trial will aim to understand
households’ appetite to change their behaviour when on a time-of-
use tariff.
For further information please contact Giulia Privitera, energywise
Project Lead, UK Power Networks,
giulia.privitera@ukpowernetworks.co.uk

Thousands of disabled Plymouth
residents to stay Warm and Well
thanks to Big Lottery Grant
Plymouth Energy Community (PEC) has been awarded more than £460,000
to continue pioneering community work to prevent fuel poverty. The
project, Warm and Well, will take place over four years and will reach 3,500
Plymouth households that have health conditions, physical and learning
disability or mental health needs, to minimise the causes and symptoms of
fuel poverty.
“We are absolutely thrilled that Big Lottery is backing us with this grant” said
Alistair Macpherson, CEO of PEC. “Two thirds of the fuel poor households
we’ve supported over the last 18 months have a disability or long-term illness.
Far too many people have to choose between heating and eating and it
affects residents’ physical and mental health. There is an urgent need for this
project and we can now work to find effective and accessible ways to improve
the situation.”
The project aims to improve confidence to manage home energy needs, as
well as improve physical and financial circumstances. Free services will
include home visits; help to claim welfare benefits and grants; community
advice drop-ins and education on controlling energy use and cost.
A further £200,000 has been pledged to the Warm and Well project
by partners, including Plymouth City Council. Funds will enable the
installation of simple measures like draught-proofing, as well as efficient
heating systems and boilers to tackle cold, damp homes.
PEC launched fuel poverty outreach services for residents in 2014, and has
since helped over 3000 households improve their circumstances so far. Mr
Masterson* is a pensioner already benefiting and says: “PEC was the light
at the end of a very long tunnel. Everything has changed and I can now
concentrate on what is most important, my health.”
For further information on PEC’s free help and support services, their local
renewable energy investment opportunities and to sign their petition, visit
www.plymouthenergycommunity.com or call 01752 477117.
Members Focus
DECC IS NO MORE. NIBE’S
VIEW ON THE ENERGY
DEPARTMENTAL SHIFT
Prime Minister Theresa May has abolished the
Department of Energy and Climate Change (DECC)
as part of a major ministerial and departmental
reshuffle. Energy policy will now fall under the
newly created Department of Business, Energy
and Industrial Strategy. Phil Hurley, managing
director at leading renewable heating manufacturer
NIBE, brands the surprise decision as ‘unsettling’,
especially in the context of the RHI – and reiterates
the importance of building a market that can thrive
without subsidies.
Phil comments: “The government’s announcement
about the abolition of DECC was unexpected, to say
the least. Following the welcome boost provided by
the launch of the Renewable Heat Incentive (RHI)
in 2014, this decision could throw the industry into
a renewed state of uncertainty. It would be wrong
to say that we at NIBE have no concerns about the
potential implications of this for renewable heat in
the UK – particularly as it comes during a pivotal
RHI consultation period. However, regardless of the
political situation, the long-term cost- and energy-
saving benefits of renewable heating technologies are
inescapable.
“The fact remains that the UK is legally bound by
statute to honour its 2030 carbon reduction targets,
and technologies like heat pumps will be integral to
ensuring this happens. That said, yesterday’s news
does leave plenty of room for speculation about the
specific focus of the government’s future energy
strategy. While the prime minister made it clear in
her speech that fuel security and lower bills will be
key priorities, what was noticeably absent was any
mention of decarbonisation – and at NIBE, we find this
potentially unsettling.
“As a leading manufacturer, we urge the newly
formed cabinet not to overlook the vital importance
of demand-side reduction in shrinking our collective
carbon footprint in line with targets. Outside
Parliament, we’re asking the renewable heating
industry not to lose focus. Yes, the RHI and other
government initiatives have been major market
drivers – but what we need to do now is pull together
to ensure renewables flourish on their own merit. At
NIBE, we remain fully committed to their capabilities,
and their role in building a lower-carbon future for the
UK.”

Members Focus
17
TOTAL CARE PACKAGE BY THE
ELECTRIC HEATING COMPANY
HELPS TENANTS MANAGE
HEATING COSTS
The Total Care Package offered by The Electric Heating Company
(EHC) to its registered social landlord (RSL) customers provides a
comprehensive education process and support mechanism to assist
tenants in controlling their electric heating and hot water resulting in a
more efficient and affordable system.
What is The Total Care Package?
The Total Care Package by EHC is a unique service that puts the tenant
at the centre of the process when an EHC electric heating system is
being installed by their RSL. With a dedicated team of customer liaison
managers, EHC provides the tenant and the RSL with:
• Assistance in the initial specification of the electric heating system
being installed in the property
• Assistance in completing property load checks and liaising with
relevant electricity supplier responsible for the load check or
mains upgrade if required
• Consideration of an appropriate electricity tariff suitable for the
chosen electric heating system and the tenant’s lifestyle
• Assistance with any change of meter required if a new electricity
provider and tariff is chosen by the tenant
• Onsite education to each individual tenant to ensure they
understand how to operate and control the EHC electric heating
system installed in their home.
Total Care Package ongoing support
The Total Care Package by EHC does not finish after the installation and
tenant education has been completed. EHC customer liaison managers
will continue to provide ongoing support to the tenant to help monitor
their electricity costs. For tenants who struggle to afford heating their
home, this is an invaluable service.
Additional benefit for the RSL
For the RSL, the Total Care Package provides the additional benefit that
for the entire life-time the EHC electric heating system is installed in
each RSL property, the Total Care Package will continue to apply to that
property. This means when a new tenant moves into the property, the
EHC customer liaison manager will start the tenant education process
afresh. For the RSL, the Total Care Package applies to each property
and is not tenant specific.
If you are an RSL and would like
more details on The Total Care
Package by The Electric Heating
Company please contact
Calum Black, Operations Director
on 01698 820 533.
PENGUINS RAISE OVER
£500 FOR GREEN CHARITY
West Yorkshire energy experts, YES Energy Solutions have
raised over £500 in a charity fun run by completing a 5K
dressed as penguins.
YES Energy Solutions’ penguin athletes competed in the
Big Fun Run challenge in Sheffield recently, having pledged
their support to the international charity Renewable World.
The money they have raised will go towards helping remote
communities in developing nations access clean, green
sustainable energy.
The team smashed their £500 fundraising target two days
before the race, giving the penguins the motivation they
needed to waddle over the finish line. Collectively, the team
completed the 5K in less than 35 minutes, coming ahead of
hundreds of competitors including a team of pixies and an elf!
Alex Krzesinski, who heads up YES Energy Solutions’
marketing team, came up with the penguin run concept.
He explained: “We were keen to do a charity fundraiser but
wanted to do something fun and original. Our company
mascot is a penguin so it seemed like the obvious choice for a
fancy dress costume.”
YES Energy Solutions is a Halifax-based community interest
company committed to helping people cut their carbon
footprint through heating, renewable energy and home
insulation improvements. The company’s social mission is to
reduce CO2 and alleviate fuel poverty.
The penguin run has helped raise awareness of the benefits of
renewable energy whist helping a proactive charity support
some of the most vulnerable communities in the world.
For more information about YES Energy Solutions and
Renewable World visit www.yesenergysolutions.co.uk

Members Focus
18
TACKLING FUEL POVERTY
IN PARK HOMES
For years installers have avoided park homes due to their
unfavourable funding rates and rural locations. Major energy
efficiency schemes, such as ECO and Green Deal, have provided very
little support in the past. What’s more, the majority of residents
living in park homes are elderly with little or no disposable income.
This vulnerable situation puts many of them at risk of living in fuel
poverty.
To help counteract this, the award-winning community interest
company, YES Energy Solutions, has teamed up with two proactive
local authorities to help park home residents save energy and
money.
YES Energy Solutions was successful in securing funding through
NEA’s Technical Innovation Fund (TIF), a £26.2 million health and
innovation programme designed to bring affordable warmth to over
6000 fuel poor and vulnerable households. It enables community-
level trials of innovative solutions using measures that are not
traditionally used within the scope of current fuel poverty and
energy efficiency programmes.
Working closely with Basingstoke and Deane Borough Council and
North Lincolnshire Council, YES Energy Solutions implemented two
pioneering park home schemes.
In the south, up to 30 park homes are having their heating facilities
revamped at Attwood Close in Basingstoke. YES Energy Solutions
are helping residents reap the benefits of renewable energy by
fitting a series of air-to-air heat pumps. Acting like a refrigerator in
reverse, air-to-air heat pumps absorb heat from the air outside and
convert it into usable domestic heat.
In the north, over 35 park homes are receiving full energy efficiency
makeovers. Properties at Ashfield Park in Scunthorpe are in the
process of being externally clad, providing thermal efficiency and
a brand new look. Several of the park homes have also had their
floors insulated to help trap in even more heat.
Roy Roucher (above), an Ashfield Park resident, was delighted with
the new look and feel of his property. He explained: “It does what it
says on the tin – It holds heat a lot better. The bills are all down and
it’s improved the look of the building no end. It looks like a Bungalow
now, instead of a Park Home.”
On both schemes the residents in the greatest of need were
prioritised. YES Energy Solutions worked with NEA and the councils
to host community events to showcase the benefits of the energy
saving interventions. Residents were also given bespoke energy
efficiency advice and information on the latest tariff switching
opportunities. NEA are also monitoring a selection of park homes to
analyse the impact of the measures being implemented.
These projects have enabled Park Home residents, that haven’t
been able to access support in the past, a chance to improve their
quality of life. Householders have been lifted out of fuel poverty
whilst embracing the benefits of a sustainable low carbon lifestyle.
Park homes (also referred to as static caravans) are some of the least energy efficient properties in
the UK. Many are sited off the mains gas network and rely on expensive heating systems such as
LPG boilers and electric heaters. Their thin walls provide little resistance to escaping heat, leaving
the residents paying disproportionate amounts of their income on fuel.

Members Focus
PARK HOMES: A NEW LEASE OF LIFE
InstaGroup, one the UK’s leading energy saving companies
has developed a new, patented external wall insulation system
tailored specifically for park homes to help households lower
their bills and improve their household energy efficiency.
The ‘InstaClad Park Home System’ is a special adaptation of the company’s widely
acclaimed all-weather solid wall insulation which is BBA approved and has a Quality
Assurance Guarantee of 25 years.
Berkshire park home owner Theresa Brown (below) is among the customers whose park
homes have been transformed with the new system. ‘InstaGroup’s team were excellent.
They did a fantastic job. I’m really thrilled. It’s spotlessly white and everybody who visits
says it’s a lovely job,’ she explains. Many park homes rely on costly LPG or electricity to
heat their homes. InstaClad can save an owner more than £325* a year on heating bills.
Trained installers can transform an old park home with the new insulation materials
while drastically improving energy saving and the external appearance of the property.
It’s estimated more than 160,000 people live in park homes in England and Wales, many
of which were built before insulation standards were improved. The build quality of
the older park home means they lose heat easily from all areas, leaving them damp and
cold, especially in the winter months.
Many energy saving companies are not equipped to deal with the difficulties of insulating a mobile park home. One of the big challenges
is avoiding adding excessive weight to the property. InstaClad is 25% lighter than other products. There is also an option to insulate floors
and ceiling, if not yet insulated. Another critical issue found with double units is ensuring the jointing strip is not installed in a way that
would breach the requirements of park home status. InstaClad ensures no breach is made. InstaClad uses specially engineered techniques
to ensure a speedy application, including in cold conditions, with
minimum disruption onsite.
For more information, visit us at www.instagroup.co.uk or call on
0118 932 8811
*£326.40 ANNUAL BILL SAVING FOR AN 86M2 PARK HOME BUILT 1983-
1995 WITHOUT MODIFICATIONS ON MAINS GAS FOR HEATING AND 100MM
EXISTING LOFT INSULATION (£184.37 WALLS, £77.59 FLOOR AND £64.44
LOFT SAVINGS)
DIARY DATES
29 Sep North West Fuel Debt Advice
Network Meeting
The LGF, Manchester
01 Nov London & South East Fuel
Poverty Forum Clare Hall,
Haywards Heath, West Sussex
02 Nov North East Fuel Poverty Forum
Bethany City Church, Sunderland
03 Nov East Midlands Fuel Poverty
Forum Ellipse Energy, Leicester
07 Nov West Midlands Fuel Poverty
Forum St Martin’s in the Bull
Ring, Birmingham
08 Nov Eastern Fuel Poverty Forum
Norman Center, Norwich
For more information and to register to
attend any of these events, go to
www.nea.org.uk/events
11 Nov North West Fuel Poverty Forum
Methodist Central Buildings,
Manchester
18 Nov Yorkshire & the Humber Fuel
Poverty Forum York CVS

Throughout the months of September and October
NEA is offering a £50 discount on any training
purchased as a result of an enquiry (terms apply).
NEA have been a training provider for more than
30 years offering an extensive range of training
resources to cover the key issues associated with fuel
poverty, fuel debt, affordable warmth and delivering
practical energy advice.
Today we work with many different sectors including
fuel companies, local authorities, advice agencies,
health, housing associations, distribution network
operators and gas distribution networks to name but
a few.
NEA TRAINING
special offer
WE OFFER
4 City & Guilds
qualifications ranging from
level 1 to level 3
15 short CPD certified
courses
3 e-learning modules
Resources for schools and
further education
Tailored courses
If you are attending our conference in Manchester this year, come along
to the training stand to find out more about what we have to offer.
Alternatively, please contact:
Lynsey Thompson, Training Co-ordinator
telephone: 0191 269 2931
e-mail: lynsey.thompson@nea.org.uk
or visit: www.nea.org.uk/training

NEA Focus - September 2016 (print final)

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