1. LAKSHMI
Contact: 9000890880 | Email: laksh2108@gmail.com
PROFILE
Banking and finance professional with over 13 years of industry experience. Adept in handling large size
teams with focus on customer satisfaction and operational efficiency. Managed end to end operations of a full
service branch and ensured increased profitability of the branch adhering to audit compliance.
ACHIEVEMENTS
• Front ended the “I Bank” process during the Bank of Rajasthan and ICICI merger and earned an
audit rating of 5 star.
• Doubled the branch profits during the tenor with the branch
• Improved staff productivity in sourcing accounts
• Instrumental in the smooth transition of the banking software from Finacle 7X to 10X.
• Reduced the levels of service complaints by immediate, effective, efficient and complete resolution.
• Ranked 2nd Pan India in a contest to convert customers to use online viewing of accounts.
• Ranked 2nd Pan India in a contest to penetrate credit card issuance to high net worth individual.
• Effective Complaint management
• Established processes in the branch that ensures audit compliance
EMPLOYMENT HISTORY
M/s. ICICI Bank Ltd from Aug’10 to Aug’15
Deputy Branch Manager in Cluster Branch from May’14 to Aug’15
Branch Manager from Jun’12 to Apr’14
Managed a branch with a base of 298 crore and ensured effective delivery of the complete branch
operations, audit compliance and increased business.
 Execute and monitor overall administration and efficient daily operations of a full service
branch.
 Achieve incremental number and value targets for Liabilities, Assets and Fee Products.
 Prepare and monitor sales plan for the branch
 Capability building and Manpower Management
 Build a healthy asset and liability book.
 Increase market share.
 Manage Key Branch Relationships
 Compliance and Risk Management.
 Brand Administration.
 Branch Profitability.
M/s. ICICI Bank Ltd from Aug’10 to May’12
Branch Service and Compliance Manager
 Compliance and risk management by process adherence at branch.
 Sales and business development.
 Timely resolution of customer queries and maintain customer wait time as per segmented wait
time approach
 Capability building and manpower Management by identifying functional training needs of
employees and providing them.

2.  Ensuring nil rejections of service requests and account opening forms sent for processing.
 Timely payment of bills pertaining to the branch.
 Ensure availability of adequate infrastructure elements.
 Ensure lobby management during peak hours.
M/s. HDFC Bank Ltd from May’08 to Aug’10
Service Relationship Manager
Handled High Net worth (HNI) Individuals across seven preferred RM Portfolios of the branch with
a customer base of 1447.
 Managed the retail banking operations of high net worth individuals.
 Remittances, desk operations, clearing, teller desk operations, general administration.
 Effectively managed the account opening formalities by ensuring the KYC guidelines as
prescribed by RBI.
 Co-ordinate with various internal and external departments as well as customers for the
smooth functioning of the branch.
 Interacted directly with clients and redress queries and issues to their delight by effective
complaint management.
 Events & Invitations management.
 Increased the quality of customer retention to benefit the customer as well as the Bank.
M/s. Reliance Capital Asset Management Ltd from Aug’00 to Sep’04.
Customer Service Executive: May 2003 – Sep 2004,
Investment Counselor: Aug’00 – Apr’03
 Acting as a liaison between 16 Reliance branches and the registrar, Karvy.
 Investment Counseling
 Maintaining distribution Network
 Building a corporate database
 Investor queries / complaints redressal
 Operations and administration
M/s. Shelters, Operations associate of Citibank N.A from Mar’99 to Aug’00.
Home Loans Operations Executive
 Scrutiny of applications
 Financial analysis for loan eligibility
 Check past financial records
 Evaluating the value and legality of property.
 Get deviations approved.
 Preparation of MIS
 To maintain the turnaround time.
 Ensure customer delight
M/s. T.S.Mahalingam & sons, DSA of Citibank N.A from Jan’98 to Oct’98
Customer Interface Executive - Professional loans,
 Creating a professional clientele for Citibank N.A
QUALIFICATIONS
Post Graduate Diploma in Marketing and Sales Management
Bharatiya Vidya Bhavan, Hyderabad (1997)

3. BA.Economics
SIET Women’s College, Chennai (1993-96).