1. Asset Management Due Diligence Questionnaire
Hypothesis
1. Do not have a central Asset Repository
a. Asset Register
b. Inventory Management
c. Configuration Management
d. Walk the floor
2. Assets not integrated with IMACD Change and Problem Management
3. Tools are available and deployed to do electronic tracking of desktop assets
4. Infrastructure in place for electronic tracking
5. Systems support software licensing and management
6. Current processes are documented and available
Objective
1. Total Cost of Ownership an issue
2. Other Assets than IT assets
3. What is your integration direction?
4. Interface to other legacy applications
5. What do you want to track?
Questionnaire
Current Asset Management
Do you perform Any Asset Management activities?
If Yes
1. What is being done today?
2. Are there written processes for asset management
3. What asset information do the users require?
4. How is receipt of asset information verified?
5. What tools are you using to assist the asset management function?
Hardware
Software
Is it centralized or remote?
Info obtained real time or batch
6. Who are involved?
7. Who is associated with asset management in the following areas?
Purchasing

2. Receiving
Help Desk
Finance
8. Are all asset ID’s (Tags) unique for IT equipment
If yes
i. How are asset numbers obtained?
ii. How are asset numbers assigned?
iii. How are asset numbers managed?
iv. What processes have been established for applying asset numbers
or tags?
9. How do you depreciation of IT equipment?
10. Locations
a. Are you centralized or remote?
b. Number of desktops per location
c. How many new locations are coming up
11. Environment
12. Do you have an asset database?
If Yes
i. What database do you use?
ii. Is it central or remote?
iii. What network architecture do you use?
iv. What size server (configuration) do you have available for asset
management?
v. Number of remote servers for asset management
13. Do you track software licenses?
If Yes
i. How are software licenses track?
ii. Do you have processes and procedures in place?
iii. How do you update your software licenses?
iv. How is you software licenses maintained?
v. Is software linked to your hardware?
vi. Where do you keep your license documents?
If No (must be performed in any event) to the question do you perform Any Asset
Management activities?
1. Do you perform any Asset inventory activities?
If Yes
i. When was the last inventory?
ii. How often are inventories performed?
iii. Are you doing spot inventories?
iv. Who is doing the inventories?
v. Where and what form is the data in
vi. What do they inventory (PC’s, Monitors, Keyboards, Modems etc)

3. Disposals
Do you dispose of IT equipment?
If Yes
b. What are the criteria for disposals?
c. Define the current process for disposals
d. Is the process documented?
e. Number of transactions per month – campus environments
f. Number of transactions per month – remote and field locations
g. What is the average disposal time?
h. Is there an approved disposal service provider? If so provide contact
information.
i. What type of IT assets will we be dealing with? Monitors, PC’s, Laptops,
Printer etc.
Purchasing
Hypothesis
1. IT procurement is centralized
2. Procure according to standards
3. Procurement process integrated with IMAC process
Questionnaire
1. How is your purchasing done?
2. Are there written processes for purchasing IT equipment
3. Is your purchasing central or distributed?
4. Do you have standards or groups?
5. How does a request become a PO?
6. Are you using any purchasing software or system? What software / System
7. Do you have enterprise license agreements and if so with what vendors?
8. How many total Requests were generated?
9. What percent of Requests required product consultation?
10. What percent of these Requests resulted in Purchase Orders?
11. What percent of the total Purchase Orders contained only one line item?
12. What percent of the total Purchase Orders contained two or three line items?
13. What percent of Purchase Orders contained only ‘standard’ products?
14. What percent of Purchase Orders contained only ‘non-standard’ products?
15. What percent of Purchase Orders required RUSH handling?
16. What percent of Purchase Orders require amendments or are canceled?
17. How many total Returns were processed?
18. How many different providers received hardware orders? Receive software orders
19. Who maintains relationships with product manufacturers to obtain new product
information and incremental training?

4. 20. Is there a pre-determined list of approved product providers? If so, how is it
maintained and updated?
21. Is there an established policy for choosing providers for specific products?
22. How is product pricing obtained or requested? Who maintains price lists?
23. What process is in place to verify receipt of all purchase transactions?
24. How is the customer notified of product shipment?
Receiving
1. How are products received? How is the correctness of the shipment verified?
2. Who receives products?
3. Is it centralized or distributed
4. When is the asset tag attached and by whom
5. What are you using for your database?
6. Are you using any receiving software?
7. Do you inventory your IT equipment versus immediately assigned
8. What security programs are in place to minimize lost items?
Vendors
Who are your:
a. Hardware vendors
b. Software vendors / SW licensing vendors
c. Maintenance vendors
d. Outsourcing vendors
e. Leasing vendors
f. Inventory vendors
g. Temporary Help vendors
Contracts
1. What software contracts do you have (both purchase and maintenance)
2. Do you purchase extended warranties (do you track them)?
3. What maintenance agreements do you have, with whom?
4. Leasing, who, what, what %, What master lease, schedules apply
5. Do you use rentals?
6. Do you use outsourcing?
7. Is your break-fix on site, depot, or mail in?
EXCEPTION PROCESSING
1. What percent of requests and orders require amendment or cancellation?
2. Who can initiate an amendment or cancellation?
3. What is the procedure for processing amendments and cancellations?
4. What percent of orders require return processing?
5. What are the rules for returning products?

5. 6. What is the procedure for processing returns?

6. 6. What is the procedure for processing returns?