1. Trainers profile
Louise Kelly – Permanent Staff ATI-Mirage
Master of Training and Development
Bachelor of Art (Psychology)
Certificate IV in Training and Assessment
Apply First Aid
MBTI ® Accredited Trainer
Higher National Diploma Beauty Therapy and
Business Management
Responsible Service of Alcohol
Experience:
Louise has extensive experience as an adult trainer and facilitator with the airlines, tertiary
education, and in the corporate arena for over 14 years. Louise initially joined ATI-Mirage in 2008
as a training consultant, became full time staff at the start of 2009, and carried out the dual roles of
professional development trainer/ consultant for the HR Solutions and Manager HR Solutions
business unit for 12 months. Louise has now returned to full-time training and develops our new
courses, customises training and facilitates learning in a wide range of subjects. Her interests lie
primarily in performance improvement, motivation and encouraging people to reach their full
potential
Louise has also recently been working with ECU’s School of Management as sessional staff for
post-graduate courses in Training and Development and in HR Management. Before that, Louise
lectured at Diploma level at TAFE for five years.
Louise worked with the airlines for 13 years, both in UK and Australia, as flight attendant, cabin
manager, and trainer, and has been through an emergency Mayday situation. This incident led to
her being involved in the creation of an internationally used CRM training video. Louise is very well
travelled; first class trained, speaks French, has studied cross-cultural psychology at university, and
is a senior first aider, fire warden and has been a safety representative. On a more personal level,
Louise is very customer focussed, loves anything to do with food and wine and spends most of her
free time sourcing ingredients and cooking for friends. Previous to flying Louise was a beauty
therapist and had her own practice in Brighton in the UK.
Louise trains in a broad range of professional development including:
Customer Service Skills Cultural Awareness
Facilitation and Presentation skills Change Management
Working with Conflict Myers-Briggs instrument
Business Etiquette & Professionalism Communication and Business Writing
Managing Teams & Leadership Negotiation
Professional Memberships
Certified Professional of the Australian Human Resources Institute (CAHRI)
Alumni member ECU University
Alumni member Murdoch University
TADA - Training and Development Association, Perth (Events Co-ordinator)
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2. Some feedback received from participants with Louise’s includes:
“I have done many change courses and training over the years and I can honestly say this was the
most useful course and the best facilitated one I have attended.” Change Management – M.A.
Change Management (Graylands Hospital) 21/05/10.
“Clearly presented – Excellent sharing of information.” J.D. Change Management (Graylands
Hospital) 28/05/10.
“Louise’s lovely personal style and the info about change response styles.” P.E. Change
Management (Graylands Hospital) 28/05/10.
“Opportunity to reflect and appropriate targeted info / process.” N.G. Change Management
(Graylands Hospital) 04/06/10.
“Excellent engagement and participation” Facilitation skills (WAPOL) 15 to 16/10/09)
“Interaction with fellow participants, diverse learning skills. Very well done, loved the natural
teaching style.” J.M. Facilitation skills (WAPOL) 15 to 16/10/09
“Well structured, flowed well, timing was perfect.” Facilitation skills (WAPOL) 15 to 16/10/09
“Practical examples and time to practice facilitating a session.” Facilitation skills (DOTAG) 22/02/10.
“Different facilitation processes and presenters ability to clarify any points made.” M.E. Facilitation
skills (DOTAG) 22/02/10.
“Practical real-world tools to apply and guidance on how to apply them” Facilitation skills – L.K.
(Bankwest) 17/03/10.
“Louise was a good facilitator with an easy going nature and developed an atmosphere that
encouraged participation” Negotiation Skills - S.W (Marsh Insurance).
“Louise allowed us to use examples to flow into real-life scenarios. While we worked from the text
book we were also able to stray from it” Negotiation Skills - R.M. (Marsh Insurance).
“Well-equipped and knowledgeable in her presentation” Time Management - E.M. (AON Insurance)
“Very good communication skills and keeping course content enjoyable and keeping group
focussed” Time Management – P.D. (AON Insurance).
“Good speaker and fun to join in with” Time Management – L.L. (AON Insurance)
“Louise made this a ‘safe’ experience for all participants. Clear facilitation” Difficult Situations at
Work – A.O. (South West Development Commission).
“Facilitator, very articulate, personable” Customised Facilitation Skills (Bankwest L & D Team
15/04/2010)
“Good pace, lots of techniques- well tailored to our brief” Customised Facilitation Skills (Bankwest L
& D Team15/04/2010)
“Would recommend for others” Customised Facilitation Skills (Bankwest L & D Team15/04/2010)
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