1. Kristen Wills
Abilene TX 79603
jckc7584@gmail.com - (325) 201-6766
Professional summary
Goal-oriented,dedicatedtohighlevelsincustomersatisfactionandmeetingaggressive businessgoals.
Customerservice specialistandinthe currentstudyof HumanServicesandthe Criminal Justice System
to furthermycareer withchildrenandfamiliesinneed.
Skills
• Service Orientation
• Critical Thinking
• Active Listening
• Complex ProblemSolving
• JudgmentandDecisionMaking
• Managementof Personnel Resources
• Educationand Training
Experience
Customer Advocate II
Blue Cross Blue Shield of Texas
Abilene, TX
July 2007 to June 2015
• Jobdutiesincludedansweringquestionsandexplaininghow medical insurance isusedwhenin
the needto seekmedical attention.
• Reviewinsurance policytermstodetermine whetheraparticularmedical service iscoveredby
insurance.
• Programsworkedinclude Microsoftoffice,Excel,Internetandmanyinternal systemsincluding
an email system.
• Processand recordnewinsurance policiesandclaims.

2. • Protectthe securityof medical recordstoensure thatconfidentialityismaintained.
• Complete insuranceorotherclaimforms.
• Maintainmedical records,technical library,orcorrespondencefiles.
Customer Advocate
Kelly Services
Abilene, TX
Febuary 2007 to July 2007
• TemporaryworkerforBlue CrossBlue Shielduntil hiredondirectlyasa full time employee.
Childcare giver
"All God's Children"
Abilene, TX
January 2006 to February 2007
• Communicate withchildren'sparentsorguardiansaboutdailyactivities,behaviors,andrelated
issues.
• Supportchildren'semotional andsocial development,encouragingunderstandingof othersand
positive self-concepts.
• Create developmentallyappropriate lessonplans.
• Disciplinechildrenandrecommendorinitiateothermeasurestocontrol behavior,suchas
caring forown clothingandpickinguptoysand books.
• Seteducational standardsandgoals,andhelpestablishpolicies,procedures,andprogramsto
carry themout.
Education
• CurrentlyenrolledatUniversityof Phoenix
Program(s) of Study- HumanServicesandthe Criminal Justice SystemCertificate
(Undergraduate),Bachelorof Science inCriminal Justice Administration.
Educational Goals
• Bachelorof Science inCriminal Justice Administration