1. Lystra Juman
7820 Baybeadows Road East, Apt 412
Jacksonville, FL 32256
Cell (732) 797­8557
E­mail: LystraJuman@gmail.com
Experience in Business Development Clinical trials. Extensive knowledge in healthcare,
Medical Records Administration, software, such as NASCO/Clear Quest/Cognos, Qnyx and
ClaimsXten
Professional Experience
HORIZON BLUE CROSS & BLUE SHIELD, Newark, NJ 2006 – 2014
Senior Provider Field Claims Coordinator
• Investigated evaluated and settled claims, applying technical knowledge in human
relations skills to effect fair prompt disposal of cases and to contribute to a reduced loss
ratio
• Provided recommendations to ensure that activities are consistent with corporate policies.
• Paid and processed claims within designated authority level.
• Examined claims investigated by insurance adjusters.
• Verified and analyzed data used in settling claims to ensure that claims are valid and that
settlements are made.
• Entered claim payments, reserves and new claims on computer system.
• Contacted or interview claimants, doctors, medical specialists, or employers to get
additional information.
• Maintained claim files; settled claims and an inventory of claims requiring detailed
analysis.
CLINWELL
Premier Research Group, PA May 2005­ March 2006
• Ensure master files comply with SOPs, GCPs and other regulations
• Maintain active study files and prepare key documents for files
• Collect and track regulatory documents for submission to Central and Local IRB and
verify IRB approvals
• Attend project team meetings, prepare meeting agendas and minutes, and maintain action
item lists from meetings
• Support clinical monitoring staff for visit preparation, regarding regulatory document
tracking and other study file correspondences
• Support Project Manager/Clinical Manager by assessing project feasibility, undertaking
site selection and recruitment
• Prepare documents for and distribute various investigator, regulatory, operations,
guidelines and training manuals
• Assist in preparation of investigator and project launch meetings

2. • Receive, record, and review FDA filing documents for accuracy and completeness and
submit to Sponsor for site activation into clinical trial(s)
• Guide sites in maintenance of regulatory documentation throughout trial(s) to accurately
reflect ongoing activities of participating sites and personnel
• Communicate with Principal Investigators and Research Coordinators providing remote
monitoring support to ensure site compliance with clinical trial protocol procedures
• Troubleshoot site issues in accordance with broad understanding of the assigned clinical
trial
• Maintain databases to track regulatory documentation, contract information and trial­
wide communication efforts
• Assist with organization of meetings and investigator trainings, including preparation of
study aids and Manuals of Operation to ensure all materials updated and distributed to
participating hospital sites in cohesion with regulatory requirements
PRIVATE RESIDENCE – Henry Cohen & Family, Queens, NY 2001 – 2005
Health & Nursing Aid
• Assured all prescribed medication was accessed in a timely fashion.
• Responsible for filing healthcare and insurance documents.
• Prepared weekly finance records and detailed well­being summary; tracked mental health
• Progress and Clinical Trial with Cancer Patient for 3 years.
COLONIAL LIFE INSURANCE, Port of Spain, Trinidad 1997 ­ 2001
Executive Secretary/ Head Cashier, Finance Department
• Coordinated and supervised the training of new Life Insurance Sales Representatives
Education
• Clinical Research Academy of America ­Edison, New Jersey­ Diploma
• Business Analysis Certificate
• ASA Institute College of Advanced Technology –Brooklyn, NY ­ Certificate for
Medical Billing & Coding
• Announcers Broadcasting Academy – Port of Spain, Trinidad – Diploma
• Business Administrative College – Port of Spain, Trinidad ­Certificate
• Caliber Training Institute of Manhattan, NY, NY Bank Teller Training – Diploma
Skills
• Excellent interpersonal skills and office etiquette.
• Strong analytical and organizational skills.­Business Analysis
• Microsoft proficient­ (Word, Excel, Outlook and PowerPoint)