Individual and Team Presentations, Public Speaking, Listening and Feedback

1. MB 103
Lecture 9&10
Individual and Team Presentations, Public Speaking, Listening and
Feedback
Prof. Krishna Roy

2. Team Presentation
1. Know your roles within the team. Assigning roles based on
peoples’ strengths will create accountability .
2. Ensure the presentation is cohesive Team members may
have differing opinions about the message they want to
convey. Having a clear goal before everyone starts working on
their slides will make the deck cohesive.
3. Have a strategy in place for question time. In a group
presentation, question time can also cause some confusion if
too many people jump in to answer at once, or worse still, if no
one seems to know who will answer the question.
4. Always have a group rehearsal. Order of the speakers and
transition from one speaker to the other should be planned and
rehearsed.
5.Be supportive and put up a united front. Help each other
out if someone gets stuck.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 2

3. Team Presentation
The first speaker should introduce the topic,
purpose of presentation and her team
members.
Every speaker must invite the next speaker
after her turn is over, if possible specifying the
area to be covered by the subsequent speaker.
Every speaker should thank the previous
speaker before delivering her part.
The last speaker should summarize the
presentation and thank the audience before
starting the question answer session.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 3

4. Public speaking
• Public speaking is formal, face-to-
face speaking of a single person to a
group of listeners.
• Tools like the Rhetorical
Triangle, Monroe's Motivated Sequence,
and the 7Cs of Communication are used
to think about how one'll structure what
one is going to say.
• One should start with an interesting
statistic, headline, or fact that pertains to
what one is talking about and resonates
with the audience.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 4

5. Public speaking
To become a good public speaker the
following strategies should be used:
• Plan appropriately.
• Practice.
• Engage with the audience.
• Pay attention to body language.
• Think positively.
• Cope with nerves.
• Watch recordings of own speeches.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 5

6. Public speaking tool-The Rhetorical Triangle
• Ethos: building trust by establishing your credibility and
authority. You need to clarify who you are, why you are
competent to speak on the issue, and where your
authority comes from.
• Pathos: appealing to emotion by connecting with your
audience through their values and interests (Audience).
Knowing your audience helps you to avoid alienating
them by using technical terms or jargon.
• Logos: appealing to your audience's intelligence with
well-constructed and clearly argued ideas (Context). They
study the kinds of arguments you used, their relevance,
and whether you delivered them in a clear, coherent and
appropriate way.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 6

7. Public speaking tool-The Monroe's Motivated Sequence
• Step One: Get Attention. Get the attention of your audience
by telling a story, giving interesting statistics, a quotation or
use of humour.
• Step Two: Establish the Need. Convince your audience
there's a problem by using statistics or showing them the
consequences of continuing with status quo.
• Step Three: Satisfy the Need. Introduce your solution.
Show how you will solve the problem that your audience is
now ready to address
• Step Four: Visualize the Future. Describe what the
situation will look like if the audience does nothing. The more
realistic and detailed the vision, the better it will create the
desire to do what you recommend.
• Step Five: Action/Actualization. Your final job is to leave
your audience with specific things that they can do to solve
the problem.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 7

8. Listening
• In the words of DAVID AUGSBERGER-”Being listened to is so
close to being loved that most people don’t know the
difference”.
• Communication time consists of writing(9%), reading(16%),
talking(30%) and listening(45%) on an average.
• Even when most believe they are good listeners, actual
efficiency is 25% approx. of our capabilities.
• Listening and hearing are different.
• Brain can focus on only one thing at a time . Listening takes
place at the cost of others .
• While listening to a sound, we may concentrate on parameters
like emotion, information, certain word, etc ignoring rest.
• Listening is used to improve understanding of others and self.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 8

9. Barriers to Listening
• Linguistic barriers-the language or the
way it is spoken.
• Physical barriers-poor hearing, etc.
• Psychological barriers-no intention to
listen, believing one knows everything,
etc
Psychological barriers are the key
barriers to overcome.
02-09-2023 Prof. Krishna Roy, FMS, BCREC 9

10. How to be a good Listener
• Talk less, listen more.
• Unless unavoidable, don’t interrupt.
• Be patient with the speaker.
• Listen to identify underlying attitude,
emotions
• Listen for mutual purpose.
• Manage your emotions while listening
• Empty yourself of bias while listening
02-09-2023 Prof. Krishna Roy, FMS, BCREC 10

11. How to be a good Listener
• Practise taking crap i.e. what you dislike without
reacting
• Focus on tones, intonations, facial expressions
• listen to others as you would want them to listen to
you
• Listen with genuine curiosity
• Develop an open attitude. Do not become defensive
if adverse remarks are made
• Learn to understand, acknowledge and accept
differences
02-09-2023 Prof. Krishna Roy, FMS, BCREC 11

12. Feedback in listening
• Praise and criticism are provided
i. During the speech nonverbally by nodding,
facial expression,etc
ii. After the speech through applause, explicit
discussion, written feedback,etc
• Criticizing the speech is not criticizing the
speaker
• Praise first, then provide suggestions for
improvement, praise last
• While giving suggestions be specific, descriptive
and avoid generalities
02-09-2023 Prof. Krishna Roy, FMS, BCREC 12

13. • Till we meet again in the next class……….
PROF. KRISHNA ROY, FMS, BCREC 13
02-09-2023