1. RESUME
KRISARCHANA NAIR A/P VEJAN
NO 7 JALAN SILIBIN BARU 1
LIM GARDEN
30100 IPOH
PERAK DARUL RIDZUAN
TEL (HP) : +6016-598 1325
EMAIL: archana88_nair@yahoo.com
PERSONAL PARTICULARS
DATE OF BIRTH: 19 OCTOBER 1988
PLACE OF BIRTH : IPOH, PERAK
MARITAL STATUS : SINGLE
NATIONALITY : MALAYSIAN
EDUCATION
JAN 2009- JAN 2011 KERIS COLLEGE DIPLOMA IN HOTEL &
TOURISM MANAGEMENT
2001-2005 SMK TARCISIAN CONVENT IPOH COMPLETED
SECONDARY SCHOOL
(SPM)

2. WORKING EXPERIENCE
1ST
MARCH 2011- 31AUGUST 2011 HOTEL SYUEN IPOH INDUSTRIAL TRAINING
(4 STAR)
1ST
SEPT- 25th
APRIL HOTEL SYUEN IPOH FRONT OFFICE ASSISTANT
(4 STAR) (FOA)
7TH
MAY – 28th
AUGUST THE DANNA LANGKAWI GUEST EXPERIENCE
( 5 STAR) PLANNER
1st
OCT 12- 13TH
AUG 14 MH HOTEL IPOH FO ASST SUPERVISOR
(4 STAR)
1ST
MAY 14-20th
JUNE 2014 MH STUDIO IPOH SERVICE EXECUTIVE
9th
JULY 2014- CURRENT HSBC CYBERJAYA GLOBAL SUPPORT
EXECUTIVE
(AUSTRALIA CONTACT CENTER)
HOTEL SYUEN IPOH
FRONT OFFICE ASSISTANT
1) TELEPHONE OPERATOR
- HANDLING WAKE UP CALL AFTER 7.30 AM DAILY
- HANDLING ALL INCOMING CALLS AND OUT GOING CALLS THROUGH
OPERATOR
- TRANSFERING CALLS TO VARIOUS EXTENSIONS AS REQUESTED OR BEING
SET
- TRACKING TELEPHONE TRAFFIC
- HANDLING WAKE UP CALLS
- HANDLING ROOM REQUEST FROM GUEST ON BEHALF OF THE
HOUSKEEPING DEPARTMENT
- HANDLING IN HOUSE MUSIC SYSTEM
2) ROOM RESERVATION
- HANDLING RESERVATION CALLS
- PLACING BOOKING MANUALLY AND ALSO BY COMPUTERISED WHICH
IS KEYING-IN INTO THE HOTEL SYSTEM ( GUEST CENTRIX PMS OR RCC )
- HANDLING GROUP ARRIVALS AND BOOKINGS
- ATTENDING BRIFING WITH SALES AND MARKETING DEPARTMENT
REGARDING ROOM SALES AND FORECAST

3. - PREPRING FRUIT BASKET AND SENT TO ROOMS PERSONALLY BEFORE VIP
GUEST CHECK-IN
- PREPARING DAILY ARRIVAL LIST FILE FOR RECEPTIONISTS
- HANDLING INCOMING ROOM RESERVATION FAXES AND FAX OUT THE
CONFIRMATION LETTER TO CLIENTS AND COMPANY
- HANDLING ONLIN BOOKINGS DAILY ( AGODA,ASIAROOMS & BOOKING.COM)
- HANDLING SYUEN ONLINE BOOKINGS
- FOLLOW UP PREPAYMENT GUESTS RECORDS AND UNDERTAKING LETTERS
FOR GUESTS RECORDS
3) FRONT OFFICE ASSISTANT (FOA)
- CHECK-IN GUESTS WITH PROFESSIONAL METHOD STATED BY THE HOTEL
MANAGEMENT
- CHECK-IN WALK IN GUESTS AND GUESTS WITH ADVANCE ROOM BOOKING
OR RESERVATIONS
- HANDLING RESERVATION CALLS IF RESERVATION DEPARTMENT IS OFF
DUTY OR RESERVATION LINE IS BUSY
- HANDLING TELEPHONE OPERATOR WHEN THE TELEPHONE OPERATOR IS
OFF DUTY OR WHEN THE LINE IS BUSY
- HANDLING GUESTS COMPLIMENTS AND COMPLAINTS
- HANDLING ROOM CHANGES WHEN REQUIRED
- DAILY ROOM BLOCKING FOR FREQUENT INDIVIDUAL TRAVELLERS (FIT) AND
VIP’S
- DAILY KEY CHECKLIST FOR AFTERNOON AND NIGHT SHIFT
- BEING A TRAINER FOR NEW STAFFS OR TRAINEE TO THE DEPARMENT
- HANDLING NEWSPAPER DISTRIBUTION OF THE BELL SERVICE TO ROOMS
DAILY
- ROOMS INSPECTION WITH DUTY MANAGERS DAILY
- HANDLING CASH DEPOSITS AND PREPAYMENT BY CREDIT CARD, CHEQUE,
LOCAL ORDERS, PROMOTIONAL VOUCHERS AND UNDERTAKING LETTERS
- GUEST LUGGAGE AND SAFE DEPOSIT STORAGE
- PROVIDING INFORMATIONS AROUND IPOH CITY AND ALSO PROVIDING MAPS
TO THE NEARBY AREAS
- HANDLING WAKE UP CALLS FROM 4.30 AM UNTIL 7.30 AM AND THEN TO
HAND OVER WAKEUP CALLS TO TELEPHONE OPERATOR DUE TO MANUAL
WAKE UP CALL SYSTEM
- PREPARING BREAKFAST COUNT REPORT FOR GARDEN VIEW COFFEE
HOUSE AND THE TASK TO BE DONE DURING NIGHT SHIFT
- PREPARING FOR THE NEXT DAY’S ARRIVAL( FIT AND GROUPS) BY NIGHT
SHIFT
THE DANNA LANGKAWI
- PERSONALISED CHECK-IN
*UPON ARRIVAL SERVING WELCOME DRINK AND COLD TOWEL FOLLOWED
BY 3 MINUTES BACK AND SHOULDER MASSAGE BY SPA.

4. *TO TAKE A GUEST FOR HOTEL TOUR AND THEN ORIENTATION IN THE
ROOM.
*AIRPORT PICK UP.
- PREPARING EXPECTED DEPARTURE AND EXPECTED ARRIVAL REPORT.
- PREPARING GUEST ARRANGEMENT UPDATE FOR THE NEXT DAY.
- PROMOTING ACTIVITIES AND TOURS THAT IS PROVIDED BY THE RESORT.
- PROMOTING HOTEL PRODUCTS SUCH AS SPA & FNB.
- LOBBY AMBASSADOR
- MEET AND GREET GUEST DURING CHECK OUT AND INHOUSE GUEST
- COURTESY CALLS DAILY FOR INHOUSE, ARRIVAL AND DEPARTURE GUEST
- PREPARING DAILY DANNA TO BE SENT TO THE ROOM DURING TURNDOWN
- MEETING VIP’S ON ARRIVAL
- HANDLING GUEST COMPLAINTS
- HANDLING GUEST CONFIDENTIALITY
- EXTENSIONS OF STAYS
- PRE ASSIGNING OF ROOMS
- DEALING WITH ALTERNATIVE ROOM TYPE
- ROOM CHANGE DUE TO UPGRADE AND UPSELL
- DINING RESERVATIONS
- BIDDING A GUEST FAREWELL
- PREPARING GOOD MORNING NEWS FROM SELECTED COUNTRIES AND
WEATHER FORECAST REPORT TO BE SENT DURING GUEST BREAKFAST.
MH HOTEL IPOH
*JOINED AS A GUEST SERVICE ASSISTANT AND GOT PROMOTED TO FRONT OFFICE
ASSISTANT SUPERVISOR.
FRONT OFFICE ASSISTANT SUPERVISOR
- PREPARING MONTHLY ROOM SOLD REPORT.
- HANDLING GUEST COMPLAINTS
- EXTENSIONS OF STAYS

5. - PRE ASSIGNING OF ROOMS
- DEALING WITH ALTERNATIVE ROOM TYPE
- ROOM CHANGE DUE TO UPGRADE AND UPSELL
- CHECKING NIGHT AUDIT REPORT ON DAILY BASIS
- TRAINING NEW STAFFS AND TRAINEES.
- SUPERVISE CASHIERING ON WORKING SHIFT.
- SUPERVISE GSA THAT IS WORKING ON THE CURRENT SHIFT.
(TRANSFERRED FROM MH IPOH TO MH STUDIO AS GUEST SERVICE EXECUTIVE)
HSBC CYBERJAYA ( AUSTRALIA CONTACT CENTER)
-HANDLING CALLS FROM AUSTRALIA CUSTOMERS REGARDING BANKING ISSUES.
-FOLLOW UP ON CUSTOMERS PROBLEMS AND UPDATE CUSTOMER.
-TRAINED TO HANDLE BANKING ISSUES.
-TRAINED TO HANDLE CALLS WITH A GOOD MANNER AND TO BUILD A RAPPORT
WITH EACH CUSTOMER.
-WELL TRAINED TO BE ENGAGED WITH CUSTOMERS ALL TIME AND RESOLVE
ISSUE IMMIDIATELY AND WISELY
-COMPLETED BANKING AND CREDIT CARDS TRAINING AND ACADEMY
*PROMOTED TO HIGH SALES TEAM IN MARCH 2016.
EXTRA CURRICULAR ACTIVITIES
1) PANDU PUTERI (MEMBER) 2003
2) RENJER PUTERI (MEMBER) 2004-2005
3) BADMINTON (MEMBER) 2004-2005
4) INTERACT (MEMBER) 2004-2005
5) JOINED NIE PROJECT UNDER STAR NEWSPAPER 2004
(SCHOOL LEVEL)

6. 6) JOINED STARWALK IN IPOH 2004
(NATIONAL LEVEL)
7) KAWAT KAKI HARI KEBANGSAAN 2004
(NATIONAL LEVEL)
8) INVOLVED IN INTERNATIONAL UNDERSTANDING DAY 2004-2005
(SCHOOL LEVEL)
SKILLS AND STRENGHTS
- ABLE TO USE MICROSOFT WORD AND POWERPOINT
- ABLE TO SPEAK AND WRITE IN BAHASA MALAYSIA AND ENGLISH
- ABLE TO SPEAK IN MALAYALAM AND TAMIL
- ABLE TO USE HOTEL SYSTEM SUCH AS (GUEST CENTRIX PMS/ RCC & IFCA)
- HIGHLY MOTIVATED TO WORK HARD IN VARIOUS SHIFTS
- FAST LEARNER IN WORKING ENVIROMENT AMD ALSO HAVE MORE
QUESTIONAIRES WHEN THERE IS A TASK BEING THOUGHT
- ABLE TO LEAD A GROUP OF STAFF AND ALSO EASILY GETTING ALONG WITH
FELLOW STAFFS AND MANAGERS
- ABILITY TO LEAD A TEAM AND WILLING TO WORK IN GROUP OR
INDEPENDENTLY
OTHER INFORMATION
− ENJOY READING.TRAVELLING, AND LEARNING SOMETHING NEW.
REFEREES:
MR. DARYL CHIN
TEAM MANAGER FOR AUSTRALIA CONTACT CENTER
HSBC CYBERJAYA
012-507 3803
MR.SHANMUGANTHAN
SERVICE SOLUTION EXECUTIVE
MH HOTEL IPOH
013-511 2788
MS.LALITA
DUTY MANAGER
SYUEN HOTEL IPOH
013-4600842
EXPECTED SALARY: RM4000.00 (NEGOTIABLE)