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Deploying Tablets In-Store
                      What You Need to Know




                 TM




www.rosedisplays.com/digital    © 2012        www.kokley.com
Our Speakers
                                 Wednesday, October 10th 2012




                  Dean Rubin:                                                    Todd Hoffman:
               CEO , Rose Displays                                                CEO , Kokley




Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Todays Webinar
                                 Wednesday, October 10th 2012




                                       Twitter: #TabletsInRetail

                                        Chat during the webinar

                                   Q&A at the end of the webinar

                               Slides and Recording of the webinar



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
The Future of Retail




        56 % of people                            89% of smartphone                       65% of retailers
        believe mobile can                        owners have                             say they are either
        make the shopping                         used their phone                        researching or
        experience more                           while shopping in                       deploying tablets
        enjoyable.                                stores.                                 in-store.
              -Lightspeed Research                          -Nielson Research                          - RIS News




Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Poll Question




                                  QUESTION:
          What are your top concerns regarding deploying tablets in-store?


   Software               Hardware               Cost             Project Management                   Other



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Top Planning Considerations



           In-Store                                  Tablet                                   Provisioning
           Application                               Hardware                                 & Set-Up




              Logistics                                Application                             Retail
              & Install                                Management                              Analytics




                                                       Support



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Creating the Right Experience



                                                                                    Digital
                 Product                                                                                Gift
                                                                                    Shopper
                 Selector                                                                               Guru

                                          Ask an
                                          Expert




Great In-Store Apps are:
•    Alluring       •       Interactive       •    Simple        •    Fast            •       Engaging
•    Intuitive      •       Focused           •    Immediate     •    Conclusive      •       Transformative


Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Creating the Right Application




  Spanish        English


            Œ                                        	
                                        Ž	
  
    Magic Menu                                      TUMI                                        Lowes



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Spanish     English




Magic Menu             Padloc™ with POS Flip
Perfect Match
TUMI
Key Development Steps:

1.    Write the app
2.    Spec all hardware
3.    Produce video loop
4.    Create “app catalog”
5.    Provision the iPads
6.    Test, kit and ship
7.    Install & set-up
8.    Train associates
9.    Troubleshoot
10.   Track results
Developing the Right Enclosure




                            Twelve Key Considerations
     •    Cord management                  •    Vandal resistant             •    Orientation
     •    Power source                     •    Durability                   •    Adjustable
     •    Security                         •    Portability                  •    Branding
     •    Home Button                      •    Access                       •    POS


Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Provisioning and Deploying to Multiple Stores

                                                                                   Deployment
                                                                                   Requirements:

                                                                                   •  Special Equipment to
                                                                                      provision multiple
                                                                                      iPads with accuracy.

                                                                                   •  Master Database

                                                                                   •  Logistical team to
                                                                                      manage the rollout.

                                                                                   •  Careful Shipping and
                                                                                      packaging.

                                                                                   •  Quality control.



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Now What?

                                                                 App management
                                                                 •  Private app catalogue
                                                                 •  Software deployment
                                                                 •  Remote updating

                                                                 Device monitoring
                                                                 •  Software versions
                                                                 •  Device location
                                                                 Analytics
                                                                 •    Key performance indicators
                                                                 •    User Analytics
                                                                 •    Device analytics
                                                                 •    Detailed reports

                                                                 Customer support
                                                                 •  24-hour technical support
                                                                 •  Next day device replacements



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Top Planning Considerations



           In-Store                                  Tablet                                   Provisioning
           Application                               Hardware                                 & Set-Up




              Logistics                                Application                             Retail
              & Install                                Management                              Analytics




                                                       Support



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Test Before You Invest


1                          2                       3                          4                       5

Concept           è       Prototype          è       Scale         è       Roll-out           è          è
                                                                                                          Manage




    Software                    Hardware                    Deploy                         Manage
    1.    Application (beta)    1.    iPads                 1.    Configure                1.    Reporting
    2.    Integration           2.    Dock/mounts           2.    Private App Catalog      2.    Help Desk




                          Components of a 60-Day In-Store Test



Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
Thank You!




               800.631.9707                                                      781-608-4045
         drubin@rosedisplays.com                                             thoffman@kokley.com
        www.rosedisplays.com/digital                                            www.kokley.com
                  COMPONENTS OF A 60-DAY PILOT TEST


Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics

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Deploying Tablets In-Store What You Need to Know

  • 1. Deploying Tablets In-Store What You Need to Know TM www.rosedisplays.com/digital © 2012 www.kokley.com
  • 2. Our Speakers Wednesday, October 10th 2012 Dean Rubin: Todd Hoffman: CEO , Rose Displays CEO , Kokley Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 3. Todays Webinar Wednesday, October 10th 2012 Twitter: #TabletsInRetail Chat during the webinar Q&A at the end of the webinar Slides and Recording of the webinar Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 4. The Future of Retail 56 % of people 89% of smartphone 65% of retailers believe mobile can owners have say they are either make the shopping used their phone researching or experience more while shopping in deploying tablets enjoyable. stores. in-store. -Lightspeed Research -Nielson Research - RIS News Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 5. Poll Question QUESTION: What are your top concerns regarding deploying tablets in-store? Software Hardware Cost Project Management Other Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 6. Top Planning Considerations In-Store Tablet Provisioning Application Hardware & Set-Up Logistics Application Retail & Install Management Analytics Support Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 7. Creating the Right Experience Digital Product Gift Shopper Selector Guru Ask an Expert Great In-Store Apps are: •  Alluring •  Interactive •  Simple •  Fast •  Engaging •  Intuitive •  Focused •  Immediate •  Conclusive •  Transformative Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 8. Creating the Right Application Spanish English Œ    Ž   Magic Menu TUMI Lowes Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 9. Spanish English Magic Menu Padloc™ with POS Flip
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. Key Development Steps: 1. Write the app 2. Spec all hardware 3. Produce video loop 4. Create “app catalog” 5. Provision the iPads 6. Test, kit and ship 7. Install & set-up 8. Train associates 9. Troubleshoot 10. Track results
  • 23. Developing the Right Enclosure Twelve Key Considerations •  Cord management •  Vandal resistant •  Orientation •  Power source •  Durability •  Adjustable •  Security •  Portability •  Branding •  Home Button •  Access •  POS Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Provisioning and Deploying to Multiple Stores Deployment Requirements: •  Special Equipment to provision multiple iPads with accuracy. •  Master Database •  Logistical team to manage the rollout. •  Careful Shipping and packaging. •  Quality control. Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 29. Now What? App management •  Private app catalogue •  Software deployment •  Remote updating Device monitoring •  Software versions •  Device location Analytics •  Key performance indicators •  User Analytics •  Device analytics •  Detailed reports Customer support •  24-hour technical support •  Next day device replacements Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 30.
  • 31.
  • 32. Top Planning Considerations In-Store Tablet Provisioning Application Hardware & Set-Up Logistics Application Retail & Install Management Analytics Support Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 33. Test Before You Invest 1 2 3 4 5 Concept è Prototype è Scale è Roll-out è è Manage Software Hardware Deploy Manage 1.  Application (beta) 1.  iPads 1.  Configure 1.  Reporting 2.  Integration 2.  Dock/mounts 2.  Private App Catalog 2.  Help Desk Components of a 60-Day In-Store Test Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics
  • 34. Thank You! 800.631.9707 781-608-4045 drubin@rosedisplays.com thoffman@kokley.com www.rosedisplays.com/digital www.kokley.com COMPONENTS OF A 60-DAY PILOT TEST Maximize Profits • Increase Conversion • Decrease Returns • Improve In-Store Experiences • Get Better Analytics