1. KIRAN MENON N
PRRA 68, ”Nandanam", Ponoth Road, Kaloor, Cochin - 682017
Phone: +91–0-9962901494 E-Mail: Kiran_Menon@live.in
Career Summary:
 A confident and reliable Technical Support Engineer with 4+ years of experience in working
with computers and resolving any support issues.
 Skilled Support Engineer with extensive experience in the Computer and Ad Network Field
using various Tools & Technologies.
 A proactive learner with a flair for adopting emerging trends & addressing industry
requirements to achieve organizational objectives & profitability norms.
 Providing Technical assistance to clients on issues related to Ad Networks, Ad Server
configuration and Ad trafficking.
 Conducting training sessions for the employees and new hires on various concepts of Ad
Networks.
 Conducting comprehensive Quality analysis on Mobile apps, Websites and Connected TV
channels.
 Looking forward to be associated with a progressive organization through a responsible
position where my ability and experience will have valuable application.
Key Skills:
 Experience in working as Team Leader for a group of 8 members.
 An effective communicator with excellent relationship building & interpersonal skills, strong
analytical, problem solving & organizational abilities
 Ability to isolate and solve problems
 Strong communication and client interaction skills
 Ability to produce the best result in pressure situations.
 Flexibility of working well as part of a team and independently.
Professional Experience:
1. YuMe India Private. Ltd. [36 Months]
Sr. Product Support Engineer - Providing Technical assistance to clients on issues related to Ad
Networks, Adserver configuration, RTB Integration, Ad trafficking, Smartphone Apps testing,
Conducting comprehensive Quality analysis on Mobile apps, Websites and Connected TV
channels, Creating QA documents and Conducting product demo to clients.
2. Sutherland Global Services [21 Months]
Sr. Technical Support Engineer - Troubleshooting Hardware, Software and Networking related
issues for DELL desktop and portables consumers in US.

2. Education:
 [2010 to 2012] Master of Business Administration – Information Technology & Finance
Albertian Institute of Management, Cochin
First Class - 68%
 [2004 – 2008] Bachelor of Technology – Information Technology
Anna University, Chennai
First Class – 70.4%
Technical Skills:
 Debugging Tools – Charles Debugger, Wireshark, Fiddler
 CRM Tools – Salesforce, Dell Delta, Bugzilla
 Documentation Tools – Confluence v5.15, MS Word, MS Excel, MS PowerPoint
 Conferencing Tools – Cisco Webex, Google Hangout, Skype, TeamViewer
Personal Details:
 Date of Birth : 23 October 1986
 Sex : Male
 Nationality : Indian
 Languages known :
 Speak: Tamil, Hindi, Malayalam and English
 Read: Tamil, Hindi, Malayalam and English
 Write: Tamil, Hindi, Malayalam and English
Date: 15/05/2015 Kiran Menon N