1. SYSTEM SUPPORT
Vast experience supporting a wide range of IT systems. This would have including initial selection,
deployment, configuration, technical support, patching, upgrading etc
• Novell Operations Centre (NOC) • Network Node Manager (NNMi) • Enview • BMC
Performance Manager (Patrol) for Servers, Oracle and Websphere • MAX/Enterprise (MAXM) •
Autotomated Operations Control (AOC/MVS) • IBM Tivoli Information Management for zOS
(Info/Man) • ASIM Problem Management
SYSTEM INTEGRATION
Experienced at designing, implementing and supporting integrations between management tools,
ticketing systems, backup solutions, scheduling tools etc..
• Novell Operations Centre (NOC) • IBM Tivoli Monitoring (ITM) • Tandem • CISCO • NNMi •
Oracle Enterprise Manager (OEM) • Netbackup • Remedy on Demand • BMC Performance
Manager • SA zOS • Enview • CyberArk • Cisco Unified Operations Manager (CUOM) • System
Centre Operations Manager (SCOM) • CA Wily • AS400 • Microsoft Operations Manager
(MOM) • Autotomated Operations Control (AOC/MVS)
SYSTEMS MANAGEMENT
Broad understanding of a wide range of system management solutions, with vast experience in
deploying these offerings over a broad range of technologies.
• Deployed EnView to monitor the status of AIBs online banking systems.
• Integral part of a research working group around the management of Websphere.
• Selection and deployment of Novell Operations Centre (NOC)
• Deployment of a PATROL monitoring solution across AIBs internet infrastructure.
• Member of the Enterprise Systems Management Design Authority.
PROJECT DELIVERY
Over the years I have been actively involved with numerous project delivery teams that have delivered
a wide range of solutions. Examples include the following:
• Implementation of the Hitachi Storage Control Framework
• Migration of datacentres to Alpha and Omega
• Replacement of Tivoli Service Desk with Remedy Service Management system
• Development and rollout of Internet Business Banking – iBB
• Cutover to Euro and Y2K
PROJECT MANAGEMENT
Over the years I have successfully Project Managed numerous projects from initiation to close and
hand over to Operations. This has involved following best Project Management methodologies and
AIB internal standards. Some examples include:
• Novell Operations Centre migration from AIX to RedHat Linux
• Upgrade of HP Openview to Network Node Manager NNMi
• Deployment of Managed Objects – Formula system
• Upgrade of Patrol Agent estate and central components to Patrol 3.6
• Upgrade of Remedy 6 to Remedy 7 and ongoing customisations.
IT SERVICE MANAGEMENT
I have a broad understanding of IT Service Managements concepts across a wide range of tools and
disciplines and was one of the first people in AIB to complete the ITIL Foundation certification.
• Defined and documented the AIB Event Management Policy and Processes
• Published the ‘AIB Best Practices principles for Event Management’
• Development and publication of the AIB Common Event Format (CEF)
• Previously worked in IT Change, Incident and Problem Management and Service Level
Management

2. PROGRAMMING
Over the years I have designed and developed a wide range of integrations/solutions and have
experience in using a number of programming languages.
• Designed and developed a windows monitoring agent called NT Monitor
• Developed numerous Formula Express options for Operations staff
• Developed auto ticketing solution for NBU and OPCA
• VB • uniREXX • Shell script • C++ • Patrol Script Language • CLIST • Java
EMERGING TECHNOLOGIES
I have a big interest in emerging technologies and technical innovations.
• Completed research and evaluation of End User Experience Management (EUEM) solutions
• Completed proof of concept with Managed Object nLayers discovery product
• Completed a number of Big Data and Cloud online training modules
• Follow emerging trends with Gartner and Forrestor
PEOPLE MANAGEMENT
I have experience of managing a team of 10 IT staff for a number of years.
• Preparing team plans and resource management
• Carrying out performance reviews with team members
• Documenting staff roles and responsibilities
• Preparation of IT Career Progression cases for team members
• Mentoring and managing student placement
TRAINING
Over the years I have completed a broad range of training courses.
• Project Management Professional (PMP)
• Six Sigma - MOOC
• AIB Software Development Lifecycle SDLC
• Prince 2
• ITIL Foundation V3 Bridging
• Implementing IQA and ISO 9000 Quality Assurance Systems
• BMC Patrol Administration
• Patrol Script Language
• AIX Administration
• OS/2 Lan Administration
• AIB IT Graduate Programme
• Effective Presentation
• Time Management
• Managing Virtual teams
• AIB Management 1
QUALIFICATIONS
• Graduate / Higher Diploma in Computer Science (Hons)
• Graduate / Higher Diploma in Quality Systems (Hons)
• B.E. Industrial Engineering and Information Systems (Hons)