1.
Kellie Jordan
Personal Statement
I am a positive and proactive professional with an experienced background in dealing with all aspects
of Customer Service including internal and external communication. I am able to work well on my own
initiative or as part of a team whilst demonstrating the organisational and prioritisation skills required
in ensure that the business needs are met. I possess excellent interpersonal and communication
skills, demonstrating the ability to develop and maintain strong relationships with customers and
colleagues alike.
Education and Training
Axton Chase School 1998 – 2003
GCSE
Geography, English, Maths, Science, IT, Drama, Dance
● AC Grade
● High degree of computer literacy with good working knowledge of
Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer
● Training courses also completed in Presentation Skills, Intermediate
Excel, PowerPoint and Access.
Employment History
Resourcing Consultant Citizens Advice September 2015 Present
I was brought into Citizens Advice on a 6 month fixedterm contract to help them build an IT Digital
team after they decided to move from a consultancy model to an inhouse model and since
September 2015 have been solely responsible for the delivery of the Digital team.
The role involved working with stakeholders from CEO down to individual line managers to gain an
understanding of the individual role requirements. At the start of the process I had to manage
expectations, help line managers develop more up to date role profiles and through my own research
develop a full process from sourcing CV’s, managing recruitment agencies, interviewing the
candidates and then onboarding the successful Digital Professionals.
Coming into a role with no process and starting from scratch has allowed me to see how the full
endtoend recruitment process works, but has also given me visibility of how to make internal
improvements. An important part of my role is to work closely with our finance department, I keep
track of monthly spend on our contractors and Perm fee’s and this helps us plan and decide on when
we can recruit for more if need be and how long we can extend these contracts for and if they fit into
our budget along with business justifications as to why we need to keep them or employ more. This
led me to formalising an Agency PSL and by reducing fee’s I have successfully reduced the cost per
hire and helped Citizen’s Advice come in under their recruitment budget for the financial year.
Through careful management of the PSL and internal stakeholders I have also managed to reduce
the time to hire within the organisation.
When I joined the organisation, I knew nothing about IT or Digital Recruitment, but during my time
here I have picked up some valuable market knowledge and enjoyed every minute of the project and
seeing it evolve and grow.
Since starting in September I have helped the Citizens Advice successfully recruit an entire Digital
Team as well as some other IT Vacancies within the organisation. In total there have been 20
placements across Permanent and Contract. The specific roles are listed below.
2.
3 Software Developers
2 UX designers
2 Frontend Developers
3 User Researchers
1 Devops Developer
2 Episerver Developers
4 Content Designers
1 Digital Web Designer
1 Solutions Architect
1 CTO
Account Manager RPO April 2015 September 2015
Sole Responsibility for managing the end to end temp procurement process, which entails:
● 100% Fulfilment of all new orders for temporary workers through direct sourcing & supply
chain
● Engaging with & building relationships with internal clients and supply chain
● Producing & communicating monthly MI Reports to the management team
● Assisting Client Accounts with credit control issues arising from ebilling invoices
● Management & Monitoring of candidate audit & compliance requirements
● Management & monitoring of weekly timesheet & payroll to ensure temps are paid on time
● Solutionising hard to fill roles
Bank Partner NHS
Bookings Coordinator November 2014 – February 2015
In this position I was responsible for ensuring a professional service was
provided to the client by ensuring the their experience was positive and
to a high standard at all times. Some tasks involved are as follows:
● Developing and maintaining relationships within the Clients
organisation, consistently managing the client’s needs
● Proactively reviewing shift requirements on a daily basis, ensuring
that “best” bank fill is maintained by utilising the candidate database
● Building strong relationships with candidates
● Assisting in the reduction of external agency usage by taking a consultative approach with the
client
● Regular checkins with clients and associates (first shift, end of first week, and monthly
thereafter)
● Maximising IT systems to facilitate compliance and ensuring information can be traced and
accessed by others
Bank of America, Merrill Lynch – Contractor for G4S
Global Travel Safety Administrator June 2014 – Sept 2014 (3 month Contract)
● Monitoring GTSP (Global Travel Safety Program) programs and services to ensure they meet
stated goals
● Collecting and analysing information and data for reporting.
● Preparing and distributing various travel safety briefing notes and reports.
● Assisting with GTSP evaluations, recommendations and updates to services.
Southeastern Electrical Contractors Ltd
Company Secretary January 2013 – June 2014
● General running of the company and account handling
3.
● Managing contracts and negotiating costs
● Dealing with employee planning such as holidays and sickness
● Raising invoices and invoice breakdowns
● Company finances, such as salary payments and supplier invoices
Sabbatical – January 2012 to January 2013
OneE Tax & Investments
Project Manager September 2010 –December 2012
This was a project management role in a new startup company in the UK, with offices in Turkey, for
potential clients looking to invest in properties overseas.
● Design and construct interactive website
● Liaise with clients in Turkish and English via email and telephone
● Networking and business development seminars – in UK and Turkey
● Establish working relationships with local suppliers and investors
● Translations and Market Research
Sovereign Engineering Facilities
Office Administrator June 2009 – August 2010
Providing support to account managers and company directors whilst maintaining client
relationships.
● Client liaison; dealing with call outs, complaints and booking in site visits.
● Preparing client quotations
● Preparing purchase orders
● Managing procurement of relevant stock materials
● General administrative duties
CPS HQ London
Press Office Administrator December 2009 – June 2009
This was a temporary assignment within the Crown Prosecution Service, but
was a very enjoyable and demanding role which required great attention to
detail and organisation. Some of my daily tasks included the following:
● Coordination of press cuttings service.
● Liaising with News team and press cuttings providers.
● Assisting the news team in organising press conferences, interviews
and briefings.
● Maintaining a corporate communications activity planner.
● Administering photo library and providing images on request
● Producing agendas, organising diaries and taking minutes of meetings.
TDG Production & Creative Services, London
Receptionist/Office Manager December 2007 November 2008
This was a very important role within the company, liaising with all of our
overseas clients for The Body Shop International, ensuring all deadlines were
met and keeping the clients happy. I commenced my employment
as a receptionist and within 3 months was promoted to Office Manager/Freight
and snagging Executive. Some of my daily tasks included:
● Running reception
● Answering the switchboard and directing calls
● Greeting clients
● Ensuring that the Company abides to Health & Safety legislation
● Finance: Raising and distributing client invoices, checking supplier invoice purchase orders
and processing on internal management information system
● Reporting: Daily report to markets, irreconcilable invoices (internal), end of event reporting for
client.
