1. I was brought into Citizens Advice on a 6 month fixed­term contract to help them build an IT
Digital team after they decided to move from a consultancy model to an in­house model and
since September 2015 have been solely responsible for the delivery of the Digital team.
The role involved working with stakeholders from CEO down to individual line managers to
gain an understanding of the individual role requirements. At the start of the process I had to
manage expectations, help line managers develop more up to date role profiles and through
my own research develop a full process from sourcing CV’s, managing recruitment
agencies, interviewing the candidates and then on­boarding the successful Digital
Professionals.
Coming into a role with no process and starting from scratch has allowed me to see how the
full end­to­end recruitment process works, but has also given me visibility of how to make
internal improvements. An important part of my role is to work closely with our finance
department, I keep track of monthly spend on our contractors and Perm fee’s and this helps
us plan and decide on when we can recruit for more if need be and how long we can extend
these contracts for and if they fit into our budget ­ along with business justifications as to why
we need to keep them or employ more. This led me to formalising an Agency PSL and by
reducing fee’s I have successfully reduced the cost per hire and helped Citizen’s Advice
come in under their recruitment budget for the financial year. Through careful management
of the PSL and internal stakeholders I have also managed to reduce the time to hire within
the organisation.
When I joined the organisation, I knew nothing about IT or Digital Recruitment, but during my
time here I have picked up some valuable market knowledge and enjoyed every minute of
the project and seeing it evolve and grow.
Since starting in September I have helped the Citizens Advice successfully recruit an entire
Digital Team as well as some other IT Vacancies within the organisation. In total there have
been 20 placements across Permanent and Contract. The specific roles are listed below.
3 Software Developers
2 UX designers
2 Front­end Developers
3 User Researchers
1 Dev­ops Developer
2 Episerver Developers
4 Content Designers
1 Digital Web Designer
1 Solutions Architect
1 CTO