1. For Immediate Release: December 5, 2013
Contacts:
For Media Relations Inquiries: Carleen Herndon, Account Executive, MindShare
Strategies615-696-1870, Carleen@MindShare.bz
For Questions Regarding Call Center Launch: Lara Abrams-Melman, President, Lara
Abrams Communications, LLC 415-613-1704, Lara@LaraAbrams.com
Flagship Logistics Group Deploys Industry’s First New Generation of TMS in a
Decade From 3GTMSin New Customer Care Center Designed For Veterans
Indianapolis, IN - - (December 5, 2013) - Flagship Logistics Group, a wholly owned
subsidiary of Flagship Food Group, is building significant momentum moving into 2014,
pushing hard on two fronts:the company is hiring veterans for its new customer care
center, which has been purpose-built to exceed ADA standards. Additionally, Flagship
Logistics Group is currently deploying the industry’s first new generation of TMS
(transportation management system) in a decade from 3GTMS. The formal launch date
for the customer care center’s opening is slated for January 15, 2014, with a highly
anticipated all-star attendee list expected.
Flagship Logistics Group’s Indianapolis customer care center will support inbound and
outbound calls for marketing campaign response management; customer and carrier
recruitment; trade show appointment setting; blended customer service calling to
support the onboarding of new clients and client retention, collections, as well as
workload management leveraging a number of different contact mediums (mail, phone,
internet, live chat, community building).
The customer care center, housed in a 100-plus year old building and listed on the
National Register of Historical Places in Indianapolis, is just north of the downtown area
directly across from University Park, the Indiana War Memorial Plaza, the Veteran’s
Memorial Plaza, and the American Legion Mall.There are no stairs, no ramps, and no
elevators in this facility for veterans to have to navigate. Aisles in the call center have
been built to accommodate hospital beds, if necessary, and covered parking is
provided.
“When we see more of our peers investing efforts into employment opportunities forour
returning veterans and building facilities that can accommodate our veterans –
regardless of their physical state –then we will have succeeded as advocates for
change,” said Flagship Logistics Group CEO Bob Moran, “And deploying the industry’s
new generation of TMS technology, designed by logistics experts under the leadership
of Mitch Weseley, the man widely regarded as the “father of TMS”, will enable us to
garner significant new traction in 2014 and propel us well beyond that.”Flagship
Logistics Group is a member of 3GTMS’ Customer Innovation Partner Program, helping

2. to drive the development of 3GTM, and is working closely with the 3GTMS team during
the implementation as the commercial launch is being rolled out.
The company is working closely with Wounded Warrior Project to recruit and place
veterans, expecting to hire a total of 40 veterans between now and the end of 2014 for
the contact center, in support of its longer-term strategy to hire veterans. In total,
Flagship Logistics Group has committed a minimum of $100,000 to Wounded Warrior
Project heroes and expects to continue to grow this contribution over time.
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About Flagship Logistics Group
Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group,
specializes in frozen and refrigerated LTL (less than load)transportation. Flagship
Logistics Group has emerged as a leader in cold chain network logistics. Providing
third-party contract warehousing, manufacturing support and general out-sourced
logistics services for customers anywhere in the United States, Flagship Logistics
Group uses the industry’s first newly designed TMS (transportation management
software) in over a decade from 3GTMSto support contact center operations, along with
five strategically located temperature controlled distribution warehouses, multiple
regional cross-dock/cold storage facilities and a reliable network of temperature-
controlled carrier partners. Additional information can be found at the corporate web
site: www.FlagshipFoodGroup.com.
About 3GTMS
3GTMS, the experts in transportation rating, routing, and execution, delivering new &
innovative, order to cash transportation management software on a single platform -
offered via cloud or on premise - seamlessly unifying inbound & outbound, domestic &
international transportation planning and execution for shippers and LSPs. With a
leadership team comprised of the most accomplished logistics experts in the
transportation industry, we have the distinct ability to deliver comprehensive solutions –
quick to implement & easy to use - developed with the appropriate balance of usability
and flexibility to support all transportation software needs and accommodate all
budgets. Headquartered in Shelton, CT. For more information, visit: www.3gtms.com.
About Wounded Warrior Project
Wounded Warrior Project is recognizing its ten-year anniversary, reflecting on a decade
of service and reaffirming its commitment to serving Wounded Warriors for their lifetime.
The mission of Wounded Warrior Project® (WWP) is to honor and empower Wounded
Warriors. WWP’s purpose is to raise awareness and to enlist the public’s aid for the
needs of injured service members, to help injured servicemen and women aid and
assist each other, and to provide unique, direct programs and services to meet their
needs. WWP is a national, nonpartisan organization headquartered in Jacksonville,
Florida. To get involved and learn more, visit woundedwarriorproject.org.