Sutherland transformed a safety process for world’s leading oilfield services company - here's how we did it:

1. This unique one of its kind journey management service
is a recipient of their Chairman’s Award and has also
been recognized by their clients as a key differentiator.
About the Client
The world’s leading oilfield services company.
Client Challenge
Our client’s logistical operations had multiple challenges. Due to
non-compliance to health, safety, and environmental guidelines,
ground transportation of company assets led to a high rate of
accidents and incidents. These accidents disrupted work at field
locations, and in turn, created a loss of revenue. With client vehicles
logging more than 150 million miles a year around the globe, driver
and journey performance was difficult to track and monitor. Data
analysis and reporting were made even more difficult by the lack of a
single-view monitoring center. To tackle these challenges, our client
needed an experienced global partner.
CASE STUDY
Custom Omni-Channel | Digital | Analytics |
Technology

2. The Sutherland Transformation
Sutherland created a Centralized Journey Management Unit (CJMU) which provided real-time asset and journey
tracking through an integrated in-vehicle monitoring system. The system’s asset tracking was deployed to staff
across our client’s operations in 50 countries and featured a CRM to capture data. The CJMU dashboard included
a data analysis report for field and executive management and a driving-behavior scoring mechanism. Fatigue
management, emergency assistance, and quality and safety measures were also put in place to ensure driver
compliance and were observed through an intervention tool providing in-depth behavioral and data analysis. With
these solutions in place, the Sutherland team was able to successfully monitor behaviors that increase risk, identify
trends, and formulate corrective action plans.
Partnership results
© Copyright Sutherland 2017 Please Recycle
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the
scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through
transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals spanning 19
countries around the world.
For more information on how we
can help you transform your
processes, visit us at
www.sutherlandglobal.com, email
us at sales@sutherlandglobal.com
or call 1-800-388-4557 ext. 6123.
Connect with us
20%
Cost per trip reduction
15%
Incident and Accident rate
reduction
0%
fatal accidents
100%
Compliance on Quality,
Safety and Health Metrics