1. CURRICULAM – VITAE
Kalam Singh Kandari
PERMANENT ADDRESS:
Lane No : 03 # B-18 Ladpur Raipur Road Dehradun Uttarakhand Pin Code: 248001
Mobile No: - 09720337189 # 09568220007
Email ID: - kandari.kalam@yahoo.com / kandari.kalam@gmail.com
OBJECTIVE: - Looking for challenging career, where there is scope for demonstration, always on a
look out for a positive & bigger outlook, Sets levels & standards that exceed Expectations, Have fun
attitude is everything, Bottom line rises with the Organization, A Learner for Life.
EXPERIENCE SUMMARY:-
1} -I Have Total 4 Years of experience with InTarvo Technologies limited RT in Technical Support
Engineer & also taking care of whole coordination & Logistics. Working on the below clients
products (Jan 2008 onwards).
2} -I Have Total 3 years of experience with Upper Ganges System { Lenovo India Pvt Ltd } in
Technical Support Engineer & also taking care of whole Coordination & Logistics.
DESKTOP & NOTE BOOKS - HP / LENOVO / IBM.
DISPLAY PROJECTS - AOC / ACER / SONY ERICSSON.
Responsibilities:-
 Take care of customer escalate issues which cannot be resolved by the team.
 Responsible for HP and Lenovo calls.
 Provide guidance to the team based on management direction.
 Help keep the team focused and on track.
Training: -
 One week training of Lenovo series laptops & desktop (troubleshooting) in Lenovo india Pvt.
Ltd. New Delhi.
 One week Training of HP Note Books & desktop in Hewlett-Packard India Sales (P) Ltd.
Gurgaon (Haryana).
 One week training of Acer series laptops & desktop (troubleshooting) in Acer India Pvt. Ltd.
New Delhi.
SOFTWARES USING IN InTravo Technologies Ltd {RT Outsourcing} & Upper Ganges System:
-

2. 1} – BLUE WHALE: This software contain case history of all cases or parts which are delivered to us
from Warehouse, also this is used for updating and closing the assign calls.
2) LENOVO SAP: This software contain case history of all cases or parts which are delivered to us
from Warehouse, also this is used for updating and closing the assign calls.
3) HP CSN (CHANNEL SERVICE NETWORK): This software contain case history of all cases or
parts which are delivered to us from Warehouse, also this is used for updating and closing the assign
calls.
4) GSVC (GLOBAL SERVICE CENTER) : This software contains several features:
1: UPDATE DC: This feature is used to update the DC (Delivery Challan) of calls which are assigning
to Engineer.
2: WARE HOUSE GATE PASS : This feature contain case history (Gate pass number.) Of all
materials which are dispatch from Ware house.
3:REPORTS : Under this feature certain reports to be find out such as part summary report,
warehouse return report, part on hold report, part awaited report, Tat report, part schedule report, part
assign report, part received (R TO D), parts dispatched reports.
5) CIRIMS (CALLCENTRE INTEGRATED REPAIR AND INVENTORY MANAGEMENT SYSTEM) :
This software contains several featured.
1: MASTER: Authority of masters is only applicable to approved person (Request approval).
2: SERVICES: This tab contain several features like Defective handling request, IN/OUT Gate, Issue
return, Receive etc.
3: ANALYTICS: This tab contains Part Stock Report.
 THIS CIRIMS SOFTWARE IS ALSO USED AS SCM (Supply chain management).
PROFESSIONAL QUALIFICATION:-
 HP / Acer / Lenovo / Certified.
 Completed I.T.I Diploma from govt {I.T.I} Dehradun with 62% marks in the year of 2007.
SOFTWARE SKILLS –
Microsoft Office (Word, Excel, Power Point), Adobe (PageMaker, Photoshop).
EDUCATIONAL QUALIFICATION:-
1) 10th From UA Board in 2001
2) 10+2 (PCB) From UP Board in 2003
3) Graduate 2008
INTERESTS:-
Reading books, Listen music and playing cricket Football.
PERSONAL DETAILS:-

3. Name: - Mr. Kalam Singh Kandari
Father’s name: - Mr. B. S. Kandari
Date of Birth: - 05th May 1984
Language known: - English / Hindi
Marital Status: - Married
Sex: - Male
Date:-……………………….
Place:-………………………
Signature
Kalam Singh Kandari