1. PRIYANKA SHARMA
priyasharmadel@gmail.com
Phone No.: +91-9958506969
SUMMARY
 6 years of hands-on experience in L1 Production-Functional support on windows and Unix applications
and Testing
 Well acquainted with the software development life cycle (SDLC) & software testing life cycle
(STLC).
 Understanding of Business Requirement specifications (BRS), Functional Requirement Document
(FRD).
 Proficient in conducting system, GUI, localization, functional, regression and integration testing in
manual test environments.
 Extensively involved in preparing and reviewing of manual test cases.
 Skilled in executing testing by utilizing various test methodologies including boundary value analysis
and equivalence partitioning.
 Experience in preparing test data as per requirements and executing test scenarios.
 Possessing knowledge in HP Quality Centre, Business Process Testing and V-model.
 Involved in Functional activities like writing solution proposal and functional specification.
 Involved in mentoring/training and providing module related knowledge to the team members.
 Certified in ITIL foundation level.
 Responsible for end user manual update and training.
 Worked in a module singlehanded and have experience of client interaction.
 Solving people issues, guiding them with optimization ideas and helping where ever required.
 Coordinating with Onshore and Offshore teams during day to day activities and production releases.
 Wrote procedure manuals for new trainees in the project to be used as reference and for training new
employees.
 Created Change Requests for specific types of problems
 An effective communicator with strong relationship management & coordination abilities.
 Adroit at working under pressure situation, cross-cultural & multi-lingual environments.
 Self-motivated & able to set priorities to meet deadlines.
TECHNICAL SKILLS
 Database  SQL Developer
 Tools &
Technologies

HP Quality Center (HPQC ), UNIX, SQL, JIRA, TOAD, Putty, BMC
remedy
Ms Excel, SVN, Html
 Operating System  Windows
PROFESSIONAL EXPERIENCE
SOPRA GROUP INDIA, NOIDA (APRIL 2010 – NOVEMBER 2014)
SENIOR SOFTWARE ENGINEER
PROJECTS HANDLED
• OBS SAV 2000
• CLIENT- ORANGE- FRANCE
• TECHNOLOGY- Win XP/7, SQL SERVER 2005
OUTLINE: Orange Business Services is part of the France Telecom group. Orange Business Services is the
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2. entity within the France Telecom Group dedicated to telecommunications for enterprises range Business
Services provides network and information technology business services in over 220 countries and territories
and has staff in 166 countries. A collection of applications known as SAV2000, are used to manage services.
 Involved in functional activities.
 Understanding business requirement from client.
 Writing Solution proposal and Functional requirement document.
 Client interaction.
 Test case creation in Quality Center.
 Test case review.
 Involved in execution of Test cases and defect logging in HP Quality Center.
 Test data preparation for test case execution.
 Defect Tracking and Bug Reporting.
 Status report preparation as part of project.
 Interacting with the Development team for issues resolutions.
• EYDT ISCD (INTER SYSTEM COMMUNICATION DATA)
• CLIENT- AIRBUS- FRANCE
• TECHNOLOGY- UNIX, SQL SERVER 2005
OUTLINE: ISCD involves intercommunication of various systems available in aircrafts. In an aircraft each system
communicate with many others systems using specific protocols and communication is achieved using
medias/signals. It is a job of designers to create communication links. Our job is to support system designers
working on AIRBUS Tools in a secure environment in case they have issue.
• EYDT ISMD (INTER SYSTEM MAINTENANCE DATA)
• CLIENT- AIRBUS- FRANCE
• TECHNOLOGY- UNIX, SQL SERVER 2005
OUTLINE: ISMD involves only the maintenance data of aircraft. The maintenance data is stored in unique
identified BITE IDs corresponding to each aircraft system. For each BITE ID various faults, failures and warnings
are recorded. Job of system designer is to correct the recorded faults and our job is to help designers in their
working on AIRBUS tools.
• EABD (ELECTRONIC AIRBUS DIRECTIVE)
• CLIENT- AIRBUS- FRANCE
• TECHNOLOGY- WINDOWS
OUTLINE: eABD is a internal portal of Airbus like a intranet. Airbus system designers, suppliers use eABD for
getting various documents, forms and useful information.
 Business Analysis
- Requirement gathering & Understanding of end users needs
- Quality review of BRD
 Testing
- Involved in Scenario identification for application.
- Involved in execution of manual test scripts.
- Defect Tracking and Bug Reporting.
- Delivered integration testing and handled defect management and reporting activities.
- Conducted business meeting with client in gathering business specific functional requirements that
would help in gaining strong functional knowledge.
- Grooming new team members on the entire testing and report verification process by providing the
project related guidance and coaching.
- Preparation of different project reports
- Attending Project Meeting Calls with Client.
 Release Management
- Deployment of new version of Airbus applications
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3. - Preparing release notes to communicate end users about new version
- Conduct a awareness sessions for end users on new features of new version
 Incident & Problem management
- Analyze, Troubleshoot or escalate issues reported by users based upon the SLA parameters
- Log File Analysis for recurring patterns
- Incident Reporting& Request Management using Tools like JIRA & BMC Remedy
- Bug Tracking & Bug Fixing in JIRA
- Root Cause Analysis of Issues & Alerts using 5-W and fish bone strategies
- Outage Handling
 Continual Service improvement
- Developing & discovering new workarounds, tools & Scripts for efficiency
- Documenting & Proposing new methodologies to ensure process optimization
 Client Interaction
- Active Interaction with French Clients
- Regular interaction with Higher Management & other Teams regarding issues & alerts
 General team Management
- Managing & mentoring the team(4 members) & related responsibilities individually as a deputy-on-
demand basis
E-NAVIK PVT. LTD, NOIDA, INDIA (FEB 2008 –AUGUST 2009)
SOFTWARE ENGINEER
PROJECTS HANDLED
• MEDIATION ZONE 5.0
• CLIENT- Unitymedia,Germany
• TECHNOLOGY- UNIX, SQL SERVER 2005
OUTLINE : In Telecom domain mediation system is required to process the call data records. It involves
complex business logics, input calls data from switches and various output units. Our job is to maintain
complete mediation platform.
• ERICSSON HEWLETT PACKARD TELECOMMUNICATIONS BILLING
• MEDIATION PLATFORM (EHPT BMP) & PROVISIONING SYSTEM
• CLIENT- Unitymedia,Germany
• TECHNOLOGY- UNIX, SQL SERVER 2005
OUTLINE : It is a front end software unit developed by ericsson to monitor the CDR and to generate
weekly/monthly reports.
 Monitoring Call Traffic (Call data Record) and Handling Maintenance tasks
 Generating Monthly Report of CDR count processing status with the detail description
 of CDR collected from switch along with the processable CDRs sent to different down streams.
 To Generate Daily Status Report about the Switch Processing & Space status of system
 Apply validation checks to improve the processing of system.
 Incident & Problem management
- Analyze, Troubleshoot or escalate issues reported by client based upon the SLA parameters
- Log File Analysis for recurring patterns
- Incident Reporting& Request Management
- Report Bug with suggested Fixes & Root cause analysis of errors
- Outage handling
 Client Interaction
- Active Interaction with teams & vendors
- Regular interaction with Higher Management & other Teams regarding issues & alerts
 Testing
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4. - Functional Testing using test cases.
- Scenario identification for application.
- Manual components creation.
- Checking the business logics.
- Perform Load Testing to evaluate the performance of system.
- Defect Tracking and Bug Reporting
AWARDS & ACHIEVEMENTS
• Received Bon Travail award for handling difficult tasks and providing smooth transition to new team
members
• Rising star award for adding value to the team and project by taking initiatives (2011)
• Cookie reward for being a Team player (2010)
• Appreciated by Clients, Peers & Seniors for Work Ethics, Dedication & Hard Work
• Received Einstein Idea award for providing a improvement idea at organization level.
ACADEMICS
B.Tech- IT 2003-2007 Kurukshetra University, Karnal 76%
XII 2003 CBSE 89%
X 2001 CBSE 89%
PERSONAL DETAILS
 Date of Birth 9th
October 1985
 Marital Status Married
 Passport No H3536191
 PAN Card No BNKPS7179E
References will be provided upon request.
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