KRAFTTRANS is a 20-year-old international freight forwarding company with 15 offices across 5 countries. It provides over 25 logistics services including road, rail, sea, and air freight. KRAFTTRANS has over 300 employees and 120 owned vehicles. It aims to offer reliable, high-quality services at competitive prices through partnerships and efficient processes while maintaining customer satisfaction.
5. 1
International freight forwarding company
KRAFTTRANS Group
Company presentation
KRAFTTRANS Group is a large freight forwarding company in the international
transportation market with network of branch offices in Austria, Russia, Belarus, Latvia
and Lithuania.
KRAFTTRANS, 2015
6. 2
Mission, strategy and principles of KRAFTTRANS Group
KRAFTTRANS mission:
We find and offer the most beautiful logistics solution from the set of right ones.
KRAFTTRANS strategy:
Focused growth strategy
Focus on specialization means that each office develops professionally in a specific area of
transportation. Focus allows to concentrate all efforts on the selected carrying direction, form a
professional team, gain experience and provide the best solution to the client.
Sustainable Development Strategy
KRAFTTRANS positions itself as a fast growing company, with, for instance, three offices which have
been opened in different countries over the past three years. The company has a committee on
organizational development, which generates lists of tasks for improving business. Besides it, working
groups, which are responsible for development of service performance standards and improvements in
processes, are being created within the company under the guidance of fellow experts. It helps us be
stable, and thanks to the stability our customers receive the highest level of quality.
Reliable service
It consists of a number of factors. KRAFTTRANS adheres to the optimum ratio between price and service
quality, offering reasonable rates for transportation and logistics services through extensive partnerships
with carriers and agents, adjusted business processes and professional team. KRAFTTRANS offers a
range of services - transportation, storage and customs clearance.
Principles of work with clients:
Optimum value for money and service quality
KRAFTTRANS offers the best prices for transport and logistics services through our extensive
partnerships with carriers, adjusted business processes and professional team.
Security and stability
KRAFTTRANS provides guaranteed delivery of goods, even under the most unstable external
circumstances. Experience and established logistics processes enable to deal with any challenges.
Complex approach
KRAFTTRANS reliable work allows our Client to delegate all aspects related to the transportation,
storage, customs clearance and cargo insurance to KRAFTTRANS team and be confident in the high
quality of their performance.
7. 3
Key facts about KRAFTTRANS Group
20 years of experience in the international transportation market
KRAFTTRANS Company was founded on October 3d, 1995 in Minsk, Belarus. At the moment, the
company is one of the top three freight-forwarding companies in the country (according to the BAIF). In
Russia there are two successfully operating offices, in Moscow and Smolensk. It is being planned to open
new offices. At the moment, company's network is represented with 15 offices in 5 countries. Cargo
transportation geography accounts over 100 countries.
120 own cars
KRAFTTRANS Group owns a fleet of standard EURO-4 / EURO-5 vehicles with capacity from 4 to 24
tons.
More than 300 employees
The company is actively encouraging its employees' desire to develop, at the same time controlling staff’s
knowledge through annual attestation of forwarders. Corporate University, which operates inside the
organization, conducts annual studies in ‘School of Freight Forwarders’, certifies specialists as well as
carries out welcome-seminars for clients.
Carrier insurance policy 1,000,000 EUR
For additional protection from any circumstances beyond our control, KRAFTTRANS has insurance of
carrier liability equal to 1 million EUR
Warehouse in Vilnius, Lithuania
To improve the quality of cargo transportation, in Vilnius there was opened a consolidated warehouse
with the area of 10 000 sq.m.
XRM-system TERRASOFT
Inside the company, customers’ appeals and requests are being professionally processed using XRM-
system TERRASOFT, which minimizes even a slight possibility of losing information. Regulated
processes enable precisely track each stage of service provided to the client.
HP-ART (Adoption Readiness Tool, Hewlett Packard)
In 2014 KRAFTTRANS, the only company within the CIS countries, has introduced into its work a new
training product HP ART. Any KRAFTTRANS employee from client manager to lawyer or accountant gets
access to working with customer’s company only after a special training course.
KRAFTTRANS key dates
1995 - KRAFTTRANS company was founded
2000 - first multi-modal transportation was accomplished
2002 - office in Riga, Latvia was opened
2002 - office in Smolensk, Russia was opened
2012 - office in Moscow, Russia was opened
2012 - office in Vienna, Austria was opened
2013 - office and the customs warehouse in Vilnius, Lithuania was opened
2014 - HP ART was introduced, a 2-month course of "Customer approach to business and the basis of
customer-oriented communication" was held
2015 - 20th anniversary year of KRAFTTRANS Group
8. 4
Portfolio of KRAFTTRANS Group Services
Transportation types and geography:
− more than 100 countries
− all transport modes.
The main types of cargo are: industrial equipment, agricultural machinery, special machinery and
equipment, medical products, equipment for woodworking and metalworking, car parts, foodstuff,
dangerous and groupage goods. KRAFTTRANS Group provides international carriage of goods by land
(road and rail transport), by sea and air as well as fulfills multimodal schemes of delivery.
Road freight
Key areas:
− Western countries (Italy, France, Germany, the Benelux countries) and Eastern Europe (Poland,
Romania, Czech Republic);
− The Baltic States and Scandinavia;
− Transportation within the CIS;
− Southeast Asia.
Types of transported cargo (including ADR):
− complete;
− combined;
− bulk;
− oversized and heavyweight;
− refrigerated.
Air freight
− over 700 successfully fulfilled air shipments in 2015 (January-September);
− certified specialists in the fields of dangerous goods and animals transportation.
− Key areas: Southeast Asia, Europe, North and South America.
− Partners: AEROFLOT Russian Airlines *, China Airlines, Korean Air, Lufthansa Cargo, Air Bridge
Cargo, Etihad Airways, Hainan Airlines, China Southern Airlines and others.
* AEROFLOT Russian Airlines official representative on the territory of the Republic of Belarus.
Sea freight and Container Shipping
Agents’ network in the ports of:
− Russia: Vladivostok, Nakhodka, Novorossiysk, Rostov, St. Petersburg, Tuapse, Astrakhan;
− Baltic: Ventspils, Klaipeda, Riga, Tallinn, Liepaja;
− Ukraine: Ilyichevsk, Odessa, Nikolaev, Mariupol, Renee;
− Western Europe: Antwerp, Bremerhaven, Hamburg, Genoa, Le Havre, Moerdijk, Marseilles, Piraeus.
− Directions: South East Asia (China, Taiwan, Japan, Vietnam, South Korea, Malaysia); Western Europe
(the Netherlands, Italy, Spain, France, Portugal, UK)
Railroad freight
KRAFTTRANS have a subsidiary in Brest, which is the main trans-shipment point to those following to/from
Europe and the CIS. There is an opportunity to develop loading schemes, sketches for overloading goods and
trans-shipment control.
Directions: from Europe to Russia, from South-East Asia (China, Japan, Indonesia, Thailand, India) to the
Russian Federation through the ports of Vladivostok/East; from Central Asia and the Baltic States to Russia.
Oversize cargo
Directions: from Europe to the Russian Federation, from the Russian Federation to Central Asia, from the
Russian Federationа to the CIS
!For over 10 years KRAFTTRANS provides customers with a full range of services for customs declaration and
clearance
9. 5
Selection criteria and system of work with contractors
KRAFTTRANS Group works only with reliable carriers. Evaluation of contractors is carried out by a
proprietary internal evaluation system of key performance indicators - KPI. Quality assessment is made
after each cargo-carrying order.
KPI-evaluation system includes:
− vehicle availability;
− query processing speed and vehicle search speed;
− timeliness of transport arrival for loading;
− delivery of goods within the specified period;
− carriage without insured accidents;
− compliance with the initial agreements on tariffs;
− observation of the initial requirements;
− regular daily reporting (report about cargo movement) by 10 am;
− simplicity and usability of the documents;
− timely delivery of the original documents.
Carrier KRAFTTRANS characteristics:
− own modern transport;
− membership in the national association of carriers;
− licenses for international transportation;
− the insurance policy of carrier liability;
− mandatory experience in international cargo transportation;
− reliable and modern means of connection and communication;
− positive reputation of the enterprise in the transport market.
The rate of KPI-evaluation in KRAFTTRANS Group is 95%. Below this figure none of the company
employees is able to offer the client a vehicle for loading. This business process is basic and is included
in XRM-system TERRASOFT.
KRAFTTRANS Company has a committee dealing with discrepancies, which generates lists of tasks for
improving business. Besides it, working groups, which are responsible for development of service
performance standards and improvements in processes, are being created within the company under the
guidance of fellow experts.
10. 6
Analytical Review
Dynamics of transfer orders growth from 2009 to 2014. (road vehicles)
KRAFTTRANS Group turnover from 2010 to 2015. (forecast), EUR
0
2000
4000
6000
8000
10000
12000
14000
16000
2009 2010 2011 2012 2013 2014
€0
€10 000 000
€20 000 000
€30 000 000
€40 000 000
€50 000 000
€60 000 000
2010 2011 2012 2013 2014 2015
11. 7
KRAFTTRANS Group projects
18 vehicles to deliver goods? Easily!
KRAFTTRANS employees from Central Europe department
worked hard to cope with goods delivery to the client asap -
18 trucks in 3 days.
Route of transportation:
Auto: Gliwice (Poland) - Samara (Russia)
Auto: Gliwice (Poland) – Moscow Metropolitan Area (Russia)
Cargo description: metal shelves and related accessories for
the major Russian producers.
Transportation features: a strict and precise spotting of 18
trucks by 6 am during three days in equal quantities.
Services rendered by KRAFTTRANS specialists:
specialists organized loading and customs clearance in
Gliwice (Poland), 8 trucks unloading in Samara and 10 trucks
unloading in Moscow Metropolitan Area.
Transportation of tractors Belarus (JSC "MTW") to Venezuela
Route of transportation:
Republic of Belarus - Lithuania (port of Klaipeda) - Venezuela
Cargo description:
560 Belarusian tractors of JSC "Minsk tractor works"
Project of transportation:
Road freight (187 vehicles), rail freight (3 consists, each of 50 cars), sea freight on RORO ship.
Services rendered by KRAFTTRANS specialists:
Well-coordinated work of three departments: road, rail and multimodal transport.
At all stages of cargo movement KRAFTTRANS staff provided:
full cargo support (during road freight, cargo support on the Lithuanian railways, tracking cargo on
RORO board);
safety (insurance, guarding).
Description of this transportation was included into the reference manual for training specialists in the field
of freight forwarding.
KRAFTTRANS has already performed 6 similar equipment deliveries.
12. 8
Transportation of agricultural machinery to Argentina
Route of transportation:
Gomel (Belarus) - Riga (Latvia) - the port of Buenos Aires (Argentina)
Cargo description:
Two units of a complex agricultural machinery
Project of transportation:
Every unit was shipped as a consignment consisting of one container 40'FR and one container 40'OT.
Loading of complexes onto 40'FR was made in the port of Riga, where the cargo had arrived on 2 rail
platforms.
Services rendered by KRAFTTRANS specialists:
− Railway transport route from railway station Gomel (Belarus) – to railway station Riga (Latvia).
− Reloading of the cargo at the port of Riga (Latvia).
− Container transport from the port of Riga (Latvia) - Buenos Aires (Argentina)
Transportation of pipe bending machines from Taiwan to Russia
Route of transportation:
China (Taiwan) - Germany (Frankfurt) - Russia
Cargo description:
CNC pipe bending machine, 3 cargo packages, total gross weight - 20079 kg, size and weight of the
largest - 7.86 x 2.38 x 2.25 m - 18 184 kg
Services rendered by KRAFTTRANS specialists:
− Development of the cargo route scheme.
− Loading and unloading control (additional training was conducted, according to airline
requirements and standards).
− Ensure safety of the cargo.
− Customs clearance.
Features of transportation:
KRAFTTRANS developed a scheme of air logistics delivery using multimodal transportation scheme. Sea
freight was not accepted by the client (since manufacturer failed to meet the shipment terms), and it was
decided to use air freight.
13. 9
Overall dimensions and weight characteristics of the machine were critical for organizing loading and
transportation by regular flights from Taiwan to Russia. Transportation by charter flight was rejected due
to the high cost. As a result, a new transportation route was made up using scheduled flights through
hubs in Frankfurt.
At all stages of cargo movement KRAFTTRANS staff provided:
− Compliance with the airlines packaging requirements to ensure that the machine is taken for
loading.
To cope with this, a Taiwan freight forwarder’s visit to the manufacturer’s plant was
organized in order to meet the necessary requirements. All the necessary instructions
were given to the transmitter.
− Organization of test load into the aircraft.
After being packaged the weight of containers increased significantly and turned out to
be critical for one cargo package (18 184 kg). There appeared a problem with loading
onto the aircraft. A trial loading confirmed the opportunity to load this package. The cargo
was booked, the airline accepted it for carriage and, finally, it was delivered by a direct
flight to Frankfurt. In Frankfurt the cargo was unloaded from the aircraft and placed into
the airline warehouse.
− At the next stage, the cargo was loaded into trucks for further transportation by road.
Due to the lack of necessary equipment for such weight, a special loader was rented
which accomplished load into the truck.
− After there was organized cargo handling and transit clearance.
− Delivery of the machine was finished with customs clearance in Russia, control of customs
clearance and delivery to the customer on the territory of Russia.