1. JOSIVALDO DA SILVA
324­60 Homewood Avenue Tel: (416) 998 4770
Toronto ON M4Y 2X4 Email: ​rodriguestoronto@gmail.com
________________________________________________________________________________
PROFILE
Highly organized, enthusiastic, and independent problem solver and critical thinker with strong work ethic and exceptional
time­management and interpersonal skills. Reliable and flexible team player with an optimistic outlook, patience and a
friendly attitude used to build positive relationships with co­workers, service providers and customers.
PROFESSIONAL SKILLS
● Focused on client service
● Adaptable and flexible
● Prepared to work in challenging environments and adaptable to changing needs and tight deadlines.
● Sensitive to other cultures
● Willing to learn new languages, interact with different cultures, and adapt his behaviour, while remaining true to
Canadian values.
● Networker and alliance builder
● Capacity to leverage resources to grow his own network and rally stakeholders around a common goal.
● Able to show sound judgment
● Quickly identify key issues, diagnose opportunities, and draws logical conclusions.
● Capable to analyze complex situations and make decisions that will have a significant impact for the team
● Excellent communicator
● Natural team player
● Eager to promote collaboration with colleagues and partners.
● Respectful
● Capable to deal with people all the time, at all levels, inside and outside of the team.
● Sees the world from other people’s point of view and achieve results while respecting sensitivities.
● Proactive
● Extensive experience providing administrative support, knowledge of business concepts, marketing and economics
● Extensive experience utilizing a variety of software packages including Microsoft Office Suite (Word, Excel,
PowerPoint and Access) and Outlook with an ability to learn new systems and technology.
● Over 5 years of exceptional Customer Service experience through different enterprises with focus in customer best
practices, with skills and ability to deliver excellent customer service to staff at all levels, councillors, media,
members of the public, external partners and agencies, with a flexible and prompt attitude.
● Strong adherence to confidentiality matters
● Independent judgement, diplomacy and discretion in dealing with confidential information, operational matters and
management staff.
● A self­starter, dedicated to meeting and surpassing expectations by providing excellent service and excellent
organizational and time management skills, including attention to details, ability to set priorities, meet deadlines and
deal with conflicting priorities and work demands.
● Detail oriented, proactive approach, able to handle multi tasks and excellent communication, interpersonal, analytical
and problem­solving skills to deal effectively with all levels of staff and the public, both orally and in writing and
familiarity with the use of social media including Twitter and Facebook.
● Performs tasks independently and able to multi task while prioritizing
● Fluent in English and Portuguese
EDUCATION & TRAINING
Accounting & Payroll Administrator Diploma – C.D.I. College (2015)
Business Administration Honours Diploma – C.D.I. College (2012)
Cardio Pulmonary Rescue Training – Everest College (2009)
Physiotherapist Assistant Honours Diploma – Everest College (2009)

2. PROFESSIONAL EXPERIENCE
Teleperformance – Azubu Gaming Platform (Canada)
Bilingual Team Support – Live Chat May 2015 – Present
● Provide technical support in English and Portuguese to Subscribers, Streamers, and Broadcasters from Canada,
United States, and Brazil, in order to assist them to set up their streaming through Azubu Platform Systems, OBS
and Xplit.
● Provide prompt response to the Live Chat and Email Cases sent by the Customers, in a professional and reliable
manners, in order to achieve high quality Customer Service.
Sales & Marketing Manager
Exiom Technologies Inc. Canada ­ Brazil October 2012 – May 2014
● Responsible for developing International Business Development strategies to increase the sale of products and
services, conducting market research to detect the needs of distributors in Brazil and Latin America and developed
projects aimed at satisfying them, increasing the reach and improving the brand image of the company, establishing
the target audience, suggesting prices.
● Reviewed sales contracts, contracts to suit the requirements of the company and the buyer, aiming the benefit of
both. Provided advice to the company developing strategies to improve the image and maximize profit, coordinated
advertising campaigns to promote any image, whether a product, service. Monitored the negotiation process,
including ideas aimed at improving the company image. Developed tactics sale, according to customer needs,
proposed actions for internal and external sales, preparing draft micro­location of points of service, merchandising
and marketing and advertising programs.
● Planned and conducted marketing research company, defining the tools and research instruments and the target
audience, planned and leaded the development of new products, oversaw the implementation of activities in this
area, researched and analyze competition, preparing periodic reports for board area, created a plan and schedule
for developing different lines portfolio watching opportunities, marketed research and marketed trends point to
analyzing and translating all information collected on the market showing the strengths and weaknesses.
Payroll/IVR Clerk March 2012 – September 2012
Spectrum Health Care (Canada)
● Responsible for using the IVR system to match and verify Personal Support Worker schedules with the hours worked
to ensure they are paid correctly
● Contact personal support workers by phone to verify work information
● Collect timesheets on a weekly basis
● Clear voice mails on a daily basis and input the information into an excel spreadsheet
● Software: IVR (Internal Verification Report), Outlook, Excel, Microsoft Word. The IVR System is used to
automatically match the schedules and work hours insert by PSW and Nurses, in order to run the billing process
according to the deadline, which is Tuesday at 10 pm. The other applications are used for internal communications
between management and the Payroll Department.
In­Store Sales Representative
LVMH ­ Parfums Givenchy April 2011 – September 2011
● Sales and promotion of Givenchy Products
● Client/Customer Relationship Management
● Organized and took part of special events to attract customers and increase sales in stores.

3. National Channel Support Representative January 2011– March 2011
Bell Mobility, Toronto
● Communicated with customers by telephone and in person in order to provide information about products and
services, and entered orders, cancelled accounts, and obtain details of complaints
● Maintained records of customer interactions and transactions, recorded details of inquiries, complaints, and
comments, as well as actions taken
● Checked to ensure that appropriate changes were made to resolve customers' problems
● Determined charges for services requested, collected deposits and payments, and arranged for billing
● Referred unresolved customer grievances to designated departments for further investigation
Portuguese Speaking Engineer Dispatcher September 2006 – October 2008
Microsoft Volt Consulting – Ross Project (Canada)
● Scheduled and dispatched Microsoft Engineers in North America and Brazil, according to customer requests,
specifications, and needs, using radios and telephones, as well as account information
● Conferred with customers and supervising personnel to address questions, problems, and requests for service
● Monitored personnel locations and coordinated service and schedules; received and prepared work orders; relayed
work orders, messages, and information to and from work crews, supervisors, and field inspectors, using telephones
and two­way radios
● Recorded and maintained files of customer requests, work and services performed, charges, expenses, inventory,
and other dispatch information
REFERENCES AVAILABLE UPON REQUEST