Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
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1. Good afternoon, Jordan,
I just wanted to take a moment to recognize you for providing outstanding service to our guests. Within
the first two weeks of February, four different guests specifically mentioned you on their guest
satisfaction surveys for going the extra mile.
They used the following words and phrases to describe you: "Awesome", "extremely kind and helpful",
"extremely welcoming and courteous", "seemed really happy to to see us", "very helpful and
professional".
It is obvious that your spirit to serve comes through to our guests in your interactions with them. So,
from the bottom of my heart, THANK YOU for all that you do. I look forward to seeing more great
feedback about you in 2016!
Sincerely,
Michelle Reynolds