1. JordanErvin-Wakefield
7226 Jackson Rd. Saranac, MI 48881 • (231)286-6132 • ervinwj@ferris.edu
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EDUCATION
Ferris State University, Grand Rapids, MI 49503 ║August 2015 - Present║
Status: Junior
Major: Criminal Justice
Anticipated Completion: December 2016
Grand Rapids Community College, Grand Rapids, MI 49503 ║August 2013 - Present║
Status: Junior (Dual enrolled to complete general education requirements)
Completed: Associate’s degree in General Studies
Central Michigan University, Mount Pleasant, MI 48858 ║August2012 – May 2013║
Reason for Transfer: Admittance into Criminal Justice Dual Enrollment Program at Ferris State University
Lowell Senior High School, Lowell, MI 49331 ║September 2008 – May 2012║
Completed: Diploma
PROFESSIONAL DEVELOPMENT
Lowell Middle School, Lowell, MI 49331 ║November 2013-February2014║
Head Coach – Lowell Middle School Competitive Cheerleading Team
 Fulfilled the role as a mentor to a team of young women to encourage and motivate
 Maintained season budget and funds to retain a cost effective, properly balanced program
 Actively interacted with parents of team members to resolve conflicts and maintain a positive
environment
 Organized scheduling of all team events through appropriate agencies to ensure that facilities were
reserved, staff was available, and equipment was readily accessible
Central Michigan University, Mount Pleasant, MI 48858 ║August2012 – May 2013║
Multicultural Advancement Scholarship Recipient
 Attended monthly educational presentations to broaden prospective on international culture
 Enrolled in Cultural and Global Studies Program to enrich educational experience on diversity and
cultural issues
 Received diversity training through workshops to heighten tolerance and understanding
EMPLOYMENT EXPERIENCE
Dunhill Tuxedos, Grand Rapids, MI 49505 ║April 2015 - Present║
Wedding Consultant/Manager – Part-Time
 Retaining working relationships with extensive client database to advocate for the company
 Assisting multiple clients in bridal and special event registration at once while maintaining balance in a
fast paced environment
 Attentively listening to client comments to improve overall customer service experience and propose
changes to management
 Trusted in handling considerable amounts of cash to make bank deposits and operate daily functions
 Utilizing Microsoft Office and basic office equipment to complete mailing, filing, and copying
assignments

2. JordanErvin-Wakefield
7226 Jackson Rd. Saranac, MI 48881 • (231)286-6132 • ervinwj@ferris.edu
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Marywood Health Center, Grand Rapids, MI49503 ║November 2014-August2015║
Dietary Aide – Part-Time
 Executed time management skills to quickly analyze levels of priority of tasks and the amount of time
orders will take to complete in a timely manner
 Organized products and supplies in accordance with state guidelines to allow staff to easily locate and
identify items without error
 Complied with federal health regulations to effectively provide elderly patients with care
 Updated pertinent information within facility regarding diet plans to allow patients to customize
according to their needs
Anna’s House, Grand Rapids, MI 49546 ║June 2014-August2014║
Server – Part-Time
 Attended to patrons daily while providing remarkable customer service to allow patrons a first-rate
experience
 Preserved order and adequately multitasked in a fast paced environment to raise productivity
Quaker Steak and Lube, Kentwood, MI 49512 ║May 2012 – June 2014║
Server/Hostess/Trainer – Part-Time
 Trained new employees on health code regulations and restaurant protocols to ensure the proper
handling of food and service of meals
 Interacted with guests daily while providing exceptional customer service to enhance their experience
and fulfill needs upon request
 Maintained good order and effectively multitasked in high stress situations to increase productivity