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Creating more human experiences with chatbots
- 1. Jonathan Seal MANDO Creating morehuman experiences with chatbots @jay_seal https://www.slideshare.net/JonathanSeal
- 2. “The most profoundtechnologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.” Mark Weiser, 1991 “The Computer for the 21st Century” @jay_seal
- 3. #brightonSEO@jay_seal The trend forconversational interfaces is powerfully human
- 4. #brightonSEO@jay_seal Our world isbecoming designed for voice and messaging
- 5. #brightonSEO@jay_seal Expectations have beenset and the world is responding to demand
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- 8. Bots = UI Bots≠ AI UI + AI = magic #brightonSEO@jay_seal
- 9. #brightonSEO@jay_seal The Mando timesheetbeer fridge…
- 10. #brightonSEO@jay_seal Everyone gets beerif all timesheets are complete on a Friday
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- 13. Blockers ‘named andshamed’ – providing carrot and stick
- 14. #brightonSEO@jay_seal Fridge 2.0: Chatbotand AI natural language engine
- 15. #brightonSEO@jay_seal Fridge 2.1: Manners,personality, randomness
- 21. #brightonSEO@jay_seal CUI is thecurrent Wild West of digital, but some laws are emerging…
- 22. 1. Have aclear vision and roadmap #brightonSEO@jay_seal
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- 26. 2. Do morelistening #brightonSEO@jay_seal
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- 28. 3. Obsess overlanguage
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- 31. 4. Plan forlow confidence #brightonSEO@jay_seal
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- 34. 5. Use theright context
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- 39. Reminders 1. Have aclear vision and roadmap 2. Do more listening 3. Obsess over language 4. Plan for low confidence 5. Use the right context 6. End well @jay_seal
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