SlideShare a Scribd company logo
Jonathan Seal
MANDO
Creating more human experiences with chatbots
@jay_seal
https://www.slideshare.net/JonathanSeal
“The most profound technologies are those
that disappear. They weave themselves into
the fabric of everyday life until they are
indistinguishable from it.”
Mark Weiser, 1991 “The Computer for the 21st
Century”
@jay_seal
#brightonSEO@jay_seal
The trend for conversational interfaces is powerfully human
#brightonSEO@jay_seal
Our world is becoming designed for voice and messaging
#brightonSEO@jay_seal
Expectations have been set and the world is responding to demand
Why
bots
fail…
(part 1)
#brightonSEO@jay_seal
Why
bots
fail…
(part 2)
#brightonSEO@jay_seal
Bots = UI
Bots ≠ AI
UI + AI = magic
#brightonSEO@jay_seal
#brightonSEO@jay_seal
The Mando timesheet beer fridge…
#brightonSEO@jay_seal
Everyone gets beer if all timesheets are complete on a Friday
#brightonSEO@jay_seal
IoT lock
#brightonSEO@jay_seal
Screen with timesheet data above
Blockers ‘named and shamed’ – providing carrot and stick
#brightonSEO@jay_seal
Fridge 2.0: Chatbot and AI natural language engine
#brightonSEO@jay_seal
Fridge 2.1: Manners, personality, randomness
#brightonSEO@jay_seal
CUI is the current Wild West of digital, but some laws are emerging…
1. Have a clear vision and roadmap
#brightonSEO@jay_seal
#brightonSEO@jay_seal
#brightonSEO@jay_seal
#brightonSEO@jay_seal
2. Do more listening
#brightonSEO@jay_seal
#brightonSEO@jay_seal
3. Obsess over language
#brightonSEO@jay_seal
#brightonSEO@jay_seal
4. Plan for low
confidence
#brightonSEO@jay_seal
#brightonSEO@jay_seal
#brightonSEO@jay_seal
5. Use the right context
#brightonSEO@jay_seal
#brightonSEO@jay_seal
6. End well
#brightonSEO@jay_seal
#brightonSEO@jay_seal
Reminders
1. Have a clear vision and roadmap
2. Do more listening
3. Obsess over language
4. Plan for low confidence
5. Use the right context
6. End well
@jay_seal
#brightonSEO
Jonathan Seal
@jay_seal

More Related Content

Viewers also liked

Shut up and Listen: Social Listening Beyond Your Brand
Shut up and Listen: Social Listening Beyond Your BrandShut up and Listen: Social Listening Beyond Your Brand
Shut up and Listen: Social Listening Beyond Your Brand
Jellyfish Online Marketing
 
The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017
The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017
The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017
Ric Rodriguez
 
How to Get Top Tier Links With No Budget
How to Get Top Tier Links With No BudgetHow to Get Top Tier Links With No Budget
How to Get Top Tier Links With No Budget
Bobbi Brant
 
Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...
Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...
Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...
kvonweb
 
Technical SEO - Generational cruft in SEO - there is never a new site when th...
Technical SEO - Generational cruft in SEO - there is never a new site when th...Technical SEO - Generational cruft in SEO - there is never a new site when th...
Technical SEO - Generational cruft in SEO - there is never a new site when th...
Dawn Anderson MSc DigM
 
Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)
Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)
Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)
Ben Harrow
 
How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017
How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017
How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017
Woptimo
 
Product Feed Research: What we learned from indexing 500m SKUs
Product Feed Research: What we learned from indexing 500m SKUsProduct Feed Research: What we learned from indexing 500m SKUs
Product Feed Research: What we learned from indexing 500m SKUs
Ben Morgan
 
Brighton SEO - Getting a competitive advantage on ebay
Brighton SEO - Getting a competitive advantage on ebayBrighton SEO - Getting a competitive advantage on ebay
Brighton SEO - Getting a competitive advantage on ebay
Darren Ratcliffe
 
BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!
BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!
BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!
Sam Charles
 
Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...
Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...
Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...
Chris Green
 
HOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHOD
HOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHODHOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHOD
HOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHOD
Christoph C. Cemper
 
Setting AMP for Success at #BrightonSEO
Setting AMP for Success at #BrightonSEOSetting AMP for Success at #BrightonSEO
Setting AMP for Success at #BrightonSEO
Aleyda Solís
 
Introduction to PWAs & New JS Frameworks for Mobile
Introduction to PWAs & New JS Frameworks for MobileIntroduction to PWAs & New JS Frameworks for Mobile
Introduction to PWAs & New JS Frameworks for Mobile
MobileMoxie
 
Link Building 2018
Link Building 2018Link Building 2018
Link Building 2018
Fili Wiese - SEO Expert
 
Amazon Sponsored Ads: Beyond Basics
Amazon Sponsored Ads: Beyond Basics Amazon Sponsored Ads: Beyond Basics
Amazon Sponsored Ads: Beyond Basics
Daytodayebay
 
Affiliate Marketing - What's it All About?
Affiliate Marketing - What's it All About?Affiliate Marketing - What's it All About?
Affiliate Marketing - What's it All About?
Acceleration Partners
 

Viewers also liked (17)

Shut up and Listen: Social Listening Beyond Your Brand
Shut up and Listen: Social Listening Beyond Your BrandShut up and Listen: Social Listening Beyond Your Brand
Shut up and Listen: Social Listening Beyond Your Brand
 
The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017
The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017
The SEO's Guide To JavaScript - Ric Rodriguez, Brighton SEO 2017
 
How to Get Top Tier Links With No Budget
How to Get Top Tier Links With No BudgetHow to Get Top Tier Links With No Budget
How to Get Top Tier Links With No Budget
 
Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...
Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...
Kostas Voudouris - BrightonSEO - Perfromance-based optimisation using Google ...
 
Technical SEO - Generational cruft in SEO - there is never a new site when th...
Technical SEO - Generational cruft in SEO - there is never a new site when th...Technical SEO - Generational cruft in SEO - there is never a new site when th...
Technical SEO - Generational cruft in SEO - there is never a new site when th...
 
Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)
Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)
Quality PR Linkbuilding - With Terrible Budget (BrightonSEO, September 2017)
 
How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017
How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017
How Google Tag Manager can save your seo ? - Talk for Brighton SEO 2017
 
Product Feed Research: What we learned from indexing 500m SKUs
Product Feed Research: What we learned from indexing 500m SKUsProduct Feed Research: What we learned from indexing 500m SKUs
Product Feed Research: What we learned from indexing 500m SKUs
 
Brighton SEO - Getting a competitive advantage on ebay
Brighton SEO - Getting a competitive advantage on ebayBrighton SEO - Getting a competitive advantage on ebay
Brighton SEO - Getting a competitive advantage on ebay
 
BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!
BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!
BrightonSEO Slides - Blogging advice that'll make your job easier - guaranteed!
 
Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...
Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...
Robots: Txt, Meta & X - The Snog, Marry & Avoid of the Web Crawling World - B...
 
HOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHOD
HOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHODHOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHOD
HOW TO INCREASE YOUR TRAFFIC 5X WITH THIS ONE SEO METHOD
 
Setting AMP for Success at #BrightonSEO
Setting AMP for Success at #BrightonSEOSetting AMP for Success at #BrightonSEO
Setting AMP for Success at #BrightonSEO
 
Introduction to PWAs & New JS Frameworks for Mobile
Introduction to PWAs & New JS Frameworks for MobileIntroduction to PWAs & New JS Frameworks for Mobile
Introduction to PWAs & New JS Frameworks for Mobile
 
Link Building 2018
Link Building 2018Link Building 2018
Link Building 2018
 
Amazon Sponsored Ads: Beyond Basics
Amazon Sponsored Ads: Beyond Basics Amazon Sponsored Ads: Beyond Basics
Amazon Sponsored Ads: Beyond Basics
 
Affiliate Marketing - What's it All About?
Affiliate Marketing - What's it All About?Affiliate Marketing - What's it All About?
Affiliate Marketing - What's it All About?
 

Similar to Creating more human experiences with chatbots

Your HR bot will see you now
Your HR bot will see you nowYour HR bot will see you now
Your HR bot will see you now
Jonathan Seal
 
Media Assignment 1 PowerPoint
Media Assignment 1 PowerPointMedia Assignment 1 PowerPoint
Media Assignment 1 PowerPoint
Matthew Thoms
 
Business disruptions with Robots, Drones and Algorithms for future world cong...
Business disruptions with Robots, Drones and Algorithms for future world cong...Business disruptions with Robots, Drones and Algorithms for future world cong...
Business disruptions with Robots, Drones and Algorithms for future world cong...
Sudha Jamthe
 
The Inevitable
The InevitableThe Inevitable
The Inevitable
Tom Fleerackers
 
IBM World of Watson: IoT Recipe Jamboree
IBM World of Watson: IoT Recipe JamboreeIBM World of Watson: IoT Recipe Jamboree
IBM World of Watson: IoT Recipe Jamboree
Ryan Boyles
 
Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016
Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016
Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016
Sudha Jamthe
 
IoT Business Disruption leading to Artifical Intelligence - IoT Evolution 2016
IoT Business Disruption leading to Artifical Intelligence  - IoT Evolution 2016IoT Business Disruption leading to Artifical Intelligence  - IoT Evolution 2016
IoT Business Disruption leading to Artifical Intelligence - IoT Evolution 2016
Sudha Jamthe
 
Technology project
Technology   projectTechnology   project
Technology project
Aryan765480
 

Similar to Creating more human experiences with chatbots (8)

Your HR bot will see you now
Your HR bot will see you nowYour HR bot will see you now
Your HR bot will see you now
 
Media Assignment 1 PowerPoint
Media Assignment 1 PowerPointMedia Assignment 1 PowerPoint
Media Assignment 1 PowerPoint
 
Business disruptions with Robots, Drones and Algorithms for future world cong...
Business disruptions with Robots, Drones and Algorithms for future world cong...Business disruptions with Robots, Drones and Algorithms for future world cong...
Business disruptions with Robots, Drones and Algorithms for future world cong...
 
The Inevitable
The InevitableThe Inevitable
The Inevitable
 
IBM World of Watson: IoT Recipe Jamboree
IBM World of Watson: IoT Recipe JamboreeIBM World of Watson: IoT Recipe Jamboree
IBM World of Watson: IoT Recipe Jamboree
 
Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016
Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016
Business Disruption with Robots, Drones and Bots The IoT Tech Expo Oct 20 2016
 
IoT Business Disruption leading to Artifical Intelligence - IoT Evolution 2016
IoT Business Disruption leading to Artifical Intelligence  - IoT Evolution 2016IoT Business Disruption leading to Artifical Intelligence  - IoT Evolution 2016
IoT Business Disruption leading to Artifical Intelligence - IoT Evolution 2016
 
Technology project
Technology   projectTechnology   project
Technology project
 

Recently uploaded

Securing BGP: Operational Strategies and Best Practices for Network Defenders...
Securing BGP: Operational Strategies and Best Practices for Network Defenders...Securing BGP: Operational Strategies and Best Practices for Network Defenders...
Securing BGP: Operational Strategies and Best Practices for Network Defenders...
APNIC
 
How to make a complaint to the police for Social Media Fraud.pdf
How to make a complaint to the police for Social Media Fraud.pdfHow to make a complaint to the police for Social Media Fraud.pdf
How to make a complaint to the police for Social Media Fraud.pdf
Infosec train
 
Bengaluru Dreamin' 24 - Personal Branding
Bengaluru Dreamin' 24 - Personal BrandingBengaluru Dreamin' 24 - Personal Branding
Bengaluru Dreamin' 24 - Personal Branding
Tarandeep Singh
 
快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样
快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样
快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样
3a0sd7z3
 
Should Repositories Participate in the Fediverse?
Should Repositories Participate in the Fediverse?Should Repositories Participate in the Fediverse?
Should Repositories Participate in the Fediverse?
Paul Walk
 
快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样
快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样
快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样
3a0sd7z3
 
Discover the benefits of outsourcing SEO to India
Discover the benefits of outsourcing SEO to IndiaDiscover the benefits of outsourcing SEO to India
Discover the benefits of outsourcing SEO to India
davidjhones387
 
Integrating Physical and Cybersecurity to Lower Risks in Healthcare!
Integrating Physical and Cybersecurity to Lower Risks in Healthcare!Integrating Physical and Cybersecurity to Lower Risks in Healthcare!
Integrating Physical and Cybersecurity to Lower Risks in Healthcare!
Alec Kassir cozmozone
 
Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...
Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...
Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...
APNIC
 
办理新西兰奥克兰大学毕业证学位证书范本原版一模一样
办理新西兰奥克兰大学毕业证学位证书范本原版一模一样办理新西兰奥克兰大学毕业证学位证书范本原版一模一样
办理新西兰奥克兰大学毕业证学位证书范本原版一模一样
xjq03c34
 
一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理
一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理
一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理
thezot
 
一比一原版(USYD毕业证)悉尼大学毕业证如何办理
一比一原版(USYD毕业证)悉尼大学毕业证如何办理一比一原版(USYD毕业证)悉尼大学毕业证如何办理
一比一原版(USYD毕业证)悉尼大学毕业证如何办理
k4ncd0z
 
HijackLoader Evolution: Interactive Process Hollowing
HijackLoader Evolution: Interactive Process HollowingHijackLoader Evolution: Interactive Process Hollowing
HijackLoader Evolution: Interactive Process Hollowing
Donato Onofri
 
怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样
怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样
怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样
rtunex8r
 

Recently uploaded (14)

Securing BGP: Operational Strategies and Best Practices for Network Defenders...
Securing BGP: Operational Strategies and Best Practices for Network Defenders...Securing BGP: Operational Strategies and Best Practices for Network Defenders...
Securing BGP: Operational Strategies and Best Practices for Network Defenders...
 
How to make a complaint to the police for Social Media Fraud.pdf
How to make a complaint to the police for Social Media Fraud.pdfHow to make a complaint to the police for Social Media Fraud.pdf
How to make a complaint to the police for Social Media Fraud.pdf
 
Bengaluru Dreamin' 24 - Personal Branding
Bengaluru Dreamin' 24 - Personal BrandingBengaluru Dreamin' 24 - Personal Branding
Bengaluru Dreamin' 24 - Personal Branding
 
快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样
快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样
快速办理(Vic毕业证书)惠灵顿维多利亚大学毕业证完成信一模一样
 
Should Repositories Participate in the Fediverse?
Should Repositories Participate in the Fediverse?Should Repositories Participate in the Fediverse?
Should Repositories Participate in the Fediverse?
 
快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样
快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样
快速办理(新加坡SMU毕业证书)新加坡管理大学毕业证文凭证书一模一样
 
Discover the benefits of outsourcing SEO to India
Discover the benefits of outsourcing SEO to IndiaDiscover the benefits of outsourcing SEO to India
Discover the benefits of outsourcing SEO to India
 
Integrating Physical and Cybersecurity to Lower Risks in Healthcare!
Integrating Physical and Cybersecurity to Lower Risks in Healthcare!Integrating Physical and Cybersecurity to Lower Risks in Healthcare!
Integrating Physical and Cybersecurity to Lower Risks in Healthcare!
 
Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...
Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...
Honeypots Unveiled: Proactive Defense Tactics for Cyber Security, Phoenix Sum...
 
办理新西兰奥克兰大学毕业证学位证书范本原版一模一样
办理新西兰奥克兰大学毕业证学位证书范本原版一模一样办理新西兰奥克兰大学毕业证学位证书范本原版一模一样
办理新西兰奥克兰大学毕业证学位证书范本原版一模一样
 
一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理
一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理
一比一原版新西兰林肯大学毕业证(Lincoln毕业证书)学历如何办理
 
一比一原版(USYD毕业证)悉尼大学毕业证如何办理
一比一原版(USYD毕业证)悉尼大学毕业证如何办理一比一原版(USYD毕业证)悉尼大学毕业证如何办理
一比一原版(USYD毕业证)悉尼大学毕业证如何办理
 
HijackLoader Evolution: Interactive Process Hollowing
HijackLoader Evolution: Interactive Process HollowingHijackLoader Evolution: Interactive Process Hollowing
HijackLoader Evolution: Interactive Process Hollowing
 
怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样
怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样
怎么办理(umiami毕业证书)美国迈阿密大学毕业证文凭证书实拍图原版一模一样
 

Creating more human experiences with chatbots