1. JOHN A. LINGVALL
11953 Alta Sierra Drive john@inflectionpointllc.us
Grass Valley, California 95949 www.inflectionpointllc.us
Cell: (530) 263-0360 Office: (530) 446-3077
SUMMARY
Professionally my goals are, and have been, to look for opportunities to leverage my experience,
expertise and network with organizations and individuals who see the potential abundance the
world has to offer, and are excited about creating a great future built on mutual trust and respect.
QUALIFICATIONS
 Management  Instructional Design  Leadership Development
 Organizational Development  Program Development  Coaching & Mentoring
 Presentation Skills  Team Facilitation  Conference Design
 Project Management  Strategic Planning  Performance Management
PROFESSIONAL HISTORY
InflectionPoint, LLC, Grass Valley, CA 2014 - Present
 President
California Bankers Association, Sacramento, CA 2005 - 2014
 Vice President, Director of Education & Training
The COBALT Group, Greenbrae, CA 2002 - 2005
 Vice President, Consulting Services
VerticalNet, San Francisco, CA 2000 – 2002
 Senior Manager, Training & Education Services
Bank of America, San Francisco, CA 1993 - 2000
 Vice President, Technology & Operations Associate Development
J.A.L Instructional Design & Development, Corte Madera, CA 1991 - 1993
 Principal
VISA USA, San Mateo, CA 1989 - 1991
 Training Consultant
Bank of America, San Francisco, CA 1983 - 1989
 Employee Development Specialist
A variety of positions in the field of training and development, 1974 - 1982
both in the United States and overseas.
EDUCATION
BA, American Studies, Georgetown University, Washington, DC
Postgraduate work, Educational Technology, San Francisco State, San Francisco, CA

2. JOHN A. LINGVALL Page Two
RELEVANT PROFESSIONAL ACCOMPLISHMENTS
Leadership & Organizational Development
 Transformed California Bankers Association’s Education function from a cost center with part time staff the
most profitable banking association in the state, with annual revenue exceeding $1,000,000 and margins in
excess of 40%
 Set up and managed BofA’s Global Payment Services Training Department, including the facilitation of an
advisory board of senior managers to ensure our performance improvement efforts were aligned with their
business goals and priorities.
 Implemented a new coaching program across Bank of America’s entire Technology & Operations group,
including upward non-anonymous feedback, to better address both performance and career issues of concern to
management and employees.
 Managed a team of trainers and developers in the design, development and delivery of training on each of
VerticalNet’s new eCommerce products, as they were developed.
 Identified the critical behaviors needed in the BofA branch manager position, then collaborated with
Compensation and Recruiting to build them into the performance management and interviewing processes.
 Managed a team of bankers and support staff in the design, development and delivery of sales, customer service
and product training for the cash management transition team formed during the Bank of America/Security
Pacific merger
Education & Training
 Established a comprehensive curriculum for California Bankers Association that included three schools, 25
seminars, daily webinars and online training for bankers ranging from directors and the C-suite to the front-line
on topics than span all the functional areas of a commercial bank.
 Led the development and deployment of the Bank of America’s (BofA’s) first satellite-based sales training (40
locations, in 25 cities across 7 states) that reached 5,600 employees in 3 days, and helped double the campaign
goal of $500 million in new Individual Retirement Accounts in six months
 Directed the first experiential leadership development program at BofA, incorporating 360o
feedback and
follow-up initiatives that have improved the alignment of business values, systems, and behaviors.
 Designed and implemented a comprehensive needs assessment across a group of 10,000 BofA employees to
determine which areas of improved performance would have the greatest impact on business results.
 Delivered presentations/workshops to hundreds of physicians for major pharmaceutical companies throughout
the United States to prepare them for delivering presentations on new drug treatments.
 Instituted a new customer service culture across three divisions of Bank of America through classroom training,
reinforcement and linkage to company performance management and reward and recognition programs