SAP S4HANA Billing and E-Invoicing for Customer Payments

Solution In Detail
SAP S/4HANA Billing and E-Invoicing for Customer Payments

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“My staff is constantly busy
with requests for invoice
copies”
“Resolving underpayments & matching
of incoming payments is a manual,
time consuming and effort intensive
processes”
“How can we reduce the high cost
of billing?”
“Can we enable immediate access to
transactional details to our end-
customers?”
“I need to get control over the increasing
rate of accounting and settlement
errors”
Head of
Finance
“More precise cash management and
improved liquidity planning – how do
we achieve this?”
Head of
Global Business
Services

A comprehensive Portfolio for the CFO
Covering All Business Areas Across All Roles
SAP S/4HANA Finance Chief Financial Officer
VP of Finance
Head of Corporate
Reporting
Corporate
Treasurer
Head of Finance
Operations
Chief Compliance
Officer
Financial Planning
& Analysis
Accounting &
Financial Close
Treasury
management
Financial Operations
Governance, Risk &
Compliance for Finance
Strategy Development and
Translation
Accounting
Payments and Bank
Communications
Receivables Management
Enterprise Risk
Management
Planning, Budgeting,
and Forecasting
Entity Close
Cash and Liquidity
Management
Invoice Management and
Accounts Payable
Controls and Compliance
Management
Profitability and Cost
Management
Corporate Close
Debt and Investment
Management
Real Estate Management International Trade
Monitoring and Reporting Reporting and Disclosure Financial Risk Management
Travel and Expense
Management
Fraud Management
Financial Close
Governance
Risk Management for
Commodities
Financial Shared Services Audit Management

Todays challenges and where your AR team is tied up
▪ Requests for invoice copies
▪ Explanations of why they are
underpaying
▪ Requests for updates on dispute status
▪ Changing master data (bank accounts,
credit cards, notification preferences)
▪ Period-end balance confirmations
Processing repetitive customer
inquiries
Matching incoming payments with
open items
Collaboration difficulties with AP clerks
▪ Time zone issues
▪ Language barriers
▪ Large numbers of documents
Resolving underpayments
▪ Open disputes
▪ Cash discounts

SAP Receivables Management
Automation solutions for core A/R
Credit Evaluation and Management
Embed proactive credit management in transactional processes and portfolio analysis.
Billing and E-Invoicing
Deploy a customer bill payment portal or an e-billing process.
Collections Management
Proactively manage customer collections and customer service.
Dispute Resolution
Clarify and resolve customer payment disputes quickly and efficiently.
CoreReceivablesManagement
Accounts Receivable – standard process automation for core invoice-to-cash
Manage all financial accounting–related aspects of customer accounts receivable.

Fully integrated with receivables management processes
Real time integration becomes reality
Treasury
Receivables Management*
Accounting
Sales and
Distribution
Cash
Management*
Bank
Communication
Management
Customer
Payments
Dispute
Mgmt.
Sales Order
Collections
Mgmt.
General
Ledger
Delivery
Goods
Issue
Credit
Mgmt.
Billing
FI-AR
Machine Learning* SAP Cash Application
*Additional licenses required

SAP S/4HANA Cloud for Customer Payments
Benefits and Capabilities
Benefits
Immediate customer access to account
data and invoice copies
Faster payment processing
Simplified and secure processing of
electronic payments
Extend the receivables processes
beyond the finance team
Leverage complete integration (cash
application, disputes, billing, analysis)
70% Cost savings can be achieved when companies are sending bills via the Internet.
Source: Ovum
Capabilities
Higher degree of automation of
repetitive tasks
Lower cost of billing
Improved productivity for AR
department
Minimized bad debt write-offs
Elimination of accounting and
settlement errors

Standardized Cloud Solution
Flexible usage with easy configuration
Available Self-Service Fiori-Apps
▪ Match payments with invoices
Selection of payments and the open items that should be cleared
(creation of a payment advice)
▪ Pay my bills
Customer selects open item and creates payment
(via direct debit / credit card*), initiate dispute clarification process*
▪ Display my account statement
Customer views all items in certain time period
▪ Display my accounts
View master data
*separate license required

Current scope covers 4 customer-facing processes
Match payments with invoices
▪ Customer selects payments and the open items that
should be cleared (creates a payment advice)
▪ Download SD bill data in PDF
Pay my bills
▪ Customer selects open item and creates payment
(via direct debit /credit card)
▪ Customer can start dispute resolution process
1
2
Display my account statement
▪ Customer views all items in certain time period
▪ Download SD bill data in PDF
Display my accounts
▪ Customer can view their master data
3
4

Business Process 1: Match payments with invoices
Create a payment advice
▪ Customers assign
payments to invoices
(payment advice)
▪ Assigned items can be
changed until processed
▪ Customers can download
bills in PDF format and
download the invoice list as
csv. file
▪ The responsible accounting
clerk can access the
payment advice notes out
of his SAP inbox

View billing document detail
▪ Access to invoice details:
line item details are
displayed and download to
csv.file possible
▪ Download of billing
document and linked
attachments
▪ No information is saved in
the customer payment app,
data is pulled real-time from
ERP system – display only

Payment advice processing
▪ Existing payment
advices are visible in the
left panel
▪ Payment advice
information can be
edited up until processed
by A/R clerk
▪ Notification is sent to AR
clerk informing about
new payment advice
(standard processing in
ERP continues)

Integration of bank statements
▪ Bank statements are posted to
the customer account as
incoming payment documents
▪ Automatic scan of related open
invoices according to the data
in the Note to Payee field
▪ Not matching invoices are
saved as a draft payment
advice
▪ The app displays the
corresponding list of invoices
with a 99.99% match
percentage

Business Process 2: Pay my bills
▪ Invoice recipients can
see all of their bills
and credit notes
▪ Download of bill data
in PDF format
▪ Creation of dispute
with assignment of
reason and comment
▪ Partial amount
payment possible

Payment processing
▪ Bill recipient can pay
their invoices using
credit cards* or direct
debit/bank collection
(FI-AR)
▪ Online credit card
authorization and
settlement supported*
▪ Partial payments, offset
with credits and cash
discounts are
supported
*Credit card integration requires SAP digital
payments add-on with a separate license

View payment detail
▪ Payment details
can be accessed
▪ No information is
saved in the
customer payment
app, data is pulled
real-time from ERP
system – display
only

Management of Invoice Disputes
▪ Dispute can be created for
whole invoice or partial
amount
▪ Invoice recipient can provide
dispute reason, responsible
person and comment
▪ Existing Dispute cases can
be displayed with all details,
comments and attachments
can be added
*separate license required (SAP Receivables)

Business Process 3: Display my accounts
Customers can view their master data
▪ Customers can display
their master data to
check for accuracy
• Review address, bank
or credit card data
• Check automatic debit
authorizations
Joe Stevens

Business Process 4: Display my account statement
Balance and line items view
▪ Display account statement
information
• Including all invoices,
credit memo, incoming
payment,
• Flexible grouping by e.g.
period, status, and type
▪ Filters available to show
date range and document
types (cleared, open)

Detailed screens available for each invoice, credit and payment

Collaboration functionality
Stay in close contact without waiting time
▪ Customer and AR clerk can
use collaboration features
(notes) at document level to
share feedback and answer
questions

Integration with Accounts Payable
Upload of invoices into AP system
▪ Bill recipients can download
invoices (PDF or XML) and
upload them into a SAP
Accounts Payables system
▪ Documents are automatically
archived and attached to the
posted document
▪ Reduction of accounting
errors
▪ No scanning of invoices
SAP ERP
FI-AP
Cash Position
AP open items
FI-AR Account1
FI-AR Account
FI-AR Account
2
3
SAP S/4HANA Cloud
for customer
payments
Bill recipient
Invoice 20865.XML

Integration with SAP Cash & Liquidity Management
When customers update payment date, the Cash position and the liquidity
forecast for released or paid bills is updated automatically in your FI-AR
SAP ERP
FI-AR
FI-AR Account1
FI-AR Account
FI-AR Account
2
3
SAP S/4HANA Cloud
for customer
payments
Your system of Record
Cash from Customer 1 Invoice
3xxxxxxxx7 will be received
tomorrow”
Cash Position
Liquidity
Forecast

Integration with SAP Dispute Management
▪ Creation of dispute cases triggered by
the invoice recipient
▪ Indication of reason, responsible person
and supporting comment possible
▪ Existing disputes are visible and linked
to invoices with current status
▪ Dispute case details be displayed, after
creation it is possible to add comments
and attachments
▪ Backend updates are instantly visible
*SAP Receivables license required

Integration with SAP digital payments
Out-of-the-box solution for credit card payments
▪ Cloud-based service
▪ Enables you to offer your customers
flexibility and access to multiple digital
payment methods while automating cash
reconciliation
▪ Secure and efficient through tokenization
▪ Sensitive data no longer stored in ERP
backend, but on payment service provider
side
Connection to
Payment Service
Providers
Systemof
record
5446454576
Cloudforcustomer
payments
SAP digital payments
add-on
SAPCloud
Platform
2. Authorize
payment
3. Reconcile
automatically
1. Request
payment
*SAP Digital payment license required

Integration with SAP Cash Application and Machine Learning
Automate matching of incoming payments to open items
▪ Integration with SAP Cash
Application* delivers proposals for
efficient matching of payments with
invoices
▪ Predictive matching percentage rate
shown for each invoice
▪ Invoices with a higher rate are
shown at the top
*Cash Application ML license required

1
Easy to try
Take advantage of next generation demo, pilot and trial
opportunities to discover the solution
6
Easy to adopt innovations
Benefit from latest innovations without the hassle of updates
by your own IT department
2
Easy to buy
Simple modular cloud subscription pricing (covering
software license, support, infrastructure and managed
services in one price and contract), no upfront investment
7
Safe
Operate with enterprise-caliber data security and expertise
from SAP, the market leader
3
Easy to start – SAAS Solution
Start in weeks with predefined content delivery / Quick
onboarding with proven methodology / Fast time-to-value
8 Global availability
Cloud data centers compliant with your local regulations
4
Easy to run
World class service level agreements allow your IT to focus
on business, not operations
9
Flexible & Scalable
Lower cost of billing by eliminating printing and postal
charges & productivity improvements for AR department
(faster payment processing)
5
Easy to use
Improve customer satisfaction and experience
with an intuitive & state of the art web user interface
10
Hybrid scenarios
Benefit from mixed delivery models according to needs and
preferences, incl. integration to other SCP apps
What S/4HANA Cloud for customer payments can do for you
Agile. Reliable. Innovative

Thank you.
Contact information:
Joe Torres
Managing Partner
DYCSI
+1 210 707-9230

SAP S4HANA Billing and E-Invoicing for Customer Payments

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