1. Jocelyn Fleur Smith, MBA
1219 Peden Street, Unit B ● Houston, Texas 77006 ● 832-870-8152 ● jocelynfleur@gmail.com
BUSINESS ANALYST • COMPLIANCE ANALYST • RESEARCH ANALYST
Well-educated and accomplished, Business Analyst/Compliance Analyst with seventeen years of
experience with the Australian government seeking a new opportunity. Broad based business acumen, rare
blend of analytical skill, technological acumen and management/leadership capabilities. Superior skill in
translating complex and abstract ideas into sound, easily understood financial assumptions. Critical thinker and
problem solver adept at finding new solutions to lingering problems. Ability to maintain focus on achieving
bottom-line results while implementing technology and business solutions to meet a diversity of needs.
Employee Authorization card holder.
KEY AREAS OF EXPERTISE
Research Analysis  Data Analysis & Reporting  Regulatory Compliance • Risk Management  Best Practices
 Systems Administration  International Experience  Technology Implementation  Project Management
 Variance Analysis Reporting  Staff Training & Supervision  Process Improvement  Security Management
PROFESSIONAL EXPERIENCE
BUSINESS ANALYST
Independent Liquor & Gaming Authority, Sydney, Australia 2006 – 2015
 Served as the Internal Controls Specialist for casino business processes. This included; risk
identification and risk rationalization, process flow and narrative development and maintenance, internal
controls integration, advising on the design and implementation of controls, mitigation of risk,
remediation of control deficiencies or design gaps and assisting Senior Management in analyzing
reported changes to assigned processes.
 Prepared monthly reports by collecting, analyzing and summarizing information related to the casino’s
financial performance for submission to the Board of Directors.
 Analyzed and evaluated new gaming product submissions to introduce or amend gaming operations.
 Provided regulatory guidance to product development teams and drove strategic regulatory
implementation via proper design controls throughout the product development process.
 Prepared presentations and reports and served as the main point of contact for operational trends to
Senior Management.
 Performed periodic reviews to certify compliance with internal corporate policies and procedures and
regulatory law.
 Managed time critical projects and served as primary liaison with the casino operator to ensure clarity of
submission and adherence to project deadlines.
 Functioned as Interim Manager of Casino Review and oversaw special projects.
Achievements
 Recognition from the casino operator in the processing and assessment of the highest number of
submissions since the casino began its operations (136 submissions completed in 2014).
 Developed regulatory tracking systems to ensure compliance with state regulations (Reduced
operational risk exposure by 20%).
 Implemented a new gaming product checklist with an accompanying training guide and trained the
casino product team (Reduced processing time and approval costs on submissions by 30%
resulting in immediate and annual cost savings).
 Prepared a speech for the Authority’s chairperson to present at the 2014 National Association for
Gambling Studies conference that was highly commended for intelligibility and clarity.
 Exemplified excellent time management and multi-tasking skills by consistently meeting and exceeding
productivity expectations.

2.  Developed an advanced understanding of industry trends, gaming terminology and emerging
technologies and applied this knowledge to new process improvements.
 Ability to handle executive exposure, deal with ambiguity and maintain discretion at all times.
SYSTEMS ANALYST/SYSTEMS ADMINISTRATOR
Casino Control Authority, Sydney, Australia 1998 – 2006
 Supervised and coordinated a technical support team performing systems administration,
software/hardware support and equipment upgrades within a secure environment on 24/7 basis.
 Managed the Records and Information Management System (RIMS) and functioned as key liaison to
law enforcement agencies on casino gaming activities and information on persons of interest.
 Troubleshot and restored technical service and equipment issues, and maintained call tracking
database to enhance quality of problem resolution.
 Provided technical advice, guidance and training to customers using hardware and software programs.
Achievements
 Initiated a comprehensive issue tracking process that improved communication and issue resolution for
cross-functional teams and senior management (Improved operational efficiency by 25%).
 Successfully managed and installed major computer program revisions requiring intense research,
planning and consultation with key stakeholders at all levels resulting in minimum disruption during the
implementation phase (Reduced system downtown to near zero).
 Built a rapport with staff at all levels by listening to their needs and asking probing questions until the
real “issue” was identified, understood and resolved (Reviewed and tracked up to 50 user issues per
week).
 Documented business requirements to implement protocols for law enforcement agencies to request
information from the casino operator on a confidential basis to solve various operational problems and
process inefficiencies (Established a reporting system contributing to increased productivity and
the improvement of deadline efficiency by 15%).
 Provided a superior level of customer service to law enforcement agencies while maintaining
confidentiality of all criminal investigations (Completed all requests within 7 days).
 Promoted from entry-level position to a position that incorporates a higher level of autonomy and self-
management, with the authority to make independent decisions.
LEGAL SECRETARY
Vandevords and Paul A. Curtis & Co, Sydney, Australia 1994-1997
 Draft correspondence, prepare legal documents, maintain and prepare matters listed in court diary,
including hearings, conferences, call-overs and mentions.
 Conducting telephone attendance with clients, solicitors and other stakeholders.
 Finalizing disbursement accounts, memorandum of fees.
 Arranging conferences and hearings with Counsel.
EDUCATION & CONTINUING PROFESSIONAL DEVELOPMENT
Executive MBA, Australian Catholic University, Sydney Australia
Graduate Certification, Public Sector Management, Flinders University, Sydney, Australia
Advanced Business Research • Financial Analysis • Contract Negotiations • Conflict Resolution
Organizational Dynamics • Change Management • Corporate Governance • Ethical Leadership
Marketing Management • Accounting • Casino Games Training
VOLUNTEER EXPERIENCE
AMBASSADOR
Australian American Chamber of Commerce