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Can HomeBasedjobs be Seenas “the NewNormal”for
the Philippine BPO Industry?
With the pandemic turning everyone’s life upside down work
arrangements in BPOs in The Philippines also changed their course
with the changing time. With implementation of mandatory
quarantine rules BPO work from home jobs came as an alternative
work arrangement. Although such work from home jobs were
initiated quite early in the Philippines with the Telecommuting Act
that was passed into a law in December 2018, that allowed
employers to approve work from home arrangements for their
employees.
The Philippines have become the world’s largest destination for
BPOs. Call centers, other outsourced business operations are crucial
to its economy as they are estimated to account for 9% of its GDP.
These BPO work from home jobs can be seen as a great option for
those who lost their jobs to COVID-19. Many companies have
restructured their operations for this new reality where work from
home plays a greater role. According to a study, home based call
center jobs in Philippines were among the biggest employments
during lockdown that came into force in March 2020.

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A shift from traditional office work paradigm to work from home
setup did bring various challenges for BPOs such as setting up
internet and WI-FI devices in employees’ homes, transportation of
company assets, along-with tightening protocols of data security for
all their remote workstations.
Digital infrastructure, along with its cost can be seen as major
challenge for BPO work from home jobs in Philippines.
However, some BPOs seem interested with implementing the work
from home setup as it has helped reduce operating expenses in the
remote workplace such as transportation cost (if given), office
leases, utility costs etc. It has also helped with other factors such as
not reporting to office on time, delay during working hours,
weariness, and low productivity as work from home situation saves
employees from exhaustion of travel time to work, weather
conditions, can be avoided and it also can be seen as plus point on
safety of employees during shifts when they are required to travel at
odd hours of the day.
With COVID-19 still gripping the world, companies have started to
think outside the box, finding alternatives to achieve their targets

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and provide customer satisfaction. And for BPOs in the Philippines
such home based arrangements seem like a feasible alternative that
is likely to leave a much deeper impact in future no matter how
unsettling it seemed at first.
Source: https://jobyoda.wordpress.com/2021/04/19/can-home-
based-jobs-be-seen-as-the-new-normal-for-the-philippine-bpo-
industry/