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Procter & Gamble
Marketing Capabilities
Harvard Business School Case
Introduction
• The Procter and Gamble company also
known as P&G, is an American
Multinational consumer goods company
headquartered in downtown Cincinnati,
Ohio, USA.
• Its Products include pet foods, cleaning
agents and personal care products.
History
 1837: Brothers-in-law William Procter and James Gamble start a
partnership, making and selling candles and soap in
Cincinnati
 1859: P&G sales reach $1 Million
 1879: The inexpensive, but high Ivory soap is introduced.
 1924: P&G is one of the first to create a market research department
to study consumer preferences and buying habits.
 1955: Crest, the first toothpaste with fluoride clinically proven to
fight cavities, is introduced.
 1961: Pampers is introduced and eventually replaces diapers.
 2002: P&G develops Naturally feminine pads specifically to meet
the need of low-income women in Latin America.
Present Scenario
• P&G operates in 80 countries worldwide, employing more
than 100,000. Has a dozen $1 Billion brands in its portfolio.
2010 P&G Statistics
• P&G Scales $78.94 Billion
• Net Income $12.74 Billion
• Market Capitalization $186.63 Billion
Developed Markets represent 66% of
total sales.
Market Distribution (Net Sales)
Business Segment Geographic Region
Sales
Beauty
(24%)
Grooming
(10%)
Health Care
(14%)
Snacks and
Pet Care
(4%)
Fabric Care
& Home
Care (30%)
Baby Care
& Family
Care (18%)
Sales
North
America
(42%)
Western
Europe
(21%)
Asia (15%)
Central and
Eastern
Europe
(13%)
Latin
America
(9%)
Core Strength of P&G
 Consumer Understanding
 Innovation
 Brand Building
 Go-to-Market Capabilities
 Scale
Ingredients of P&G’s Success
 Invests $2 Billion annually on R&D.
 Partners with third parties in over 80% of its innovation
activity.
 Connect & develop platform, set up in year 2000 with
the aim of gathering 50% of ideas from outside sources,
be it individuals, firms or universities.
Emphasis on Design
o Adopted consumer-centric marketing approach.
o Questions Like – “Who is your consumer & What’s
different about her” were analyzed.
o Worked on two moments of truth of consumers.
Sponsorships
- To increase its visibility in emerging markets.
• US Olympic Team sponsor of 2010 games.
• 2012 Winter games, Russia.
Celebrity Endorsements:
• Acquisition of several beauty companies led to a number
of celebrity endorsers.
• Tennis star Roger Federer in Gillele fusion products
advertisements.
Digital and Social Marketing
• Product based webistes
• Mobile ad campaign “Irresistibility Quiz”
• Old Spice youtube video campaign
attracted 13.7 Million People.
• Manofthehouse.com for threshold advice to
a Man.
SWOT Analysis
 Strength:
a) Strong Focus on Research and Development.
b) Leading Market position
c) Diversified product portfolio
d) Stromng brand portfolio
e) Acquisitions
 Weakness:
a) Does not divest its weak or poor brands
b) Environmental issues
c) Increasing instances of products recalls.
 Opportunities:
a) Emerging Men’s Market
b) Interest in Natural/Green Products
c) Pursue growth overseas
 Threats:
a) Intense Competition
b) Merger Integration
c) Many Substitutes are available.
P&G’s Brand Marketing
 Ivory:
o Product Details:
a. White and mildly scented bar soap.
b. Clear Liquid soap
c. Hair and body wash
o Salient Features:
a. Claim of Purity (99.25% Pure)
b. Floats in Water
o Marketing Strategies:
a. Mass mailing enclosing samples of Ivory.
b. Letters, sent to Women aimed at making them
“Patronesses”.
c. Ads in Magazine, targeted at Women in their 30s.
 Tide:
o Product Details:
a. New pulverized soaps as laundry products
b. Marketing line of laundry detergents
o Salient Features:
a. Class cleaning performance of laundry products
b. Green good house keeping seal for
c. “Tide Coldwater”
o Marketing Strategies:
a. Catchy logo with dayglo colors.
b. Compatibility of tide with top loading washing
machine.
 Gillette:
o Product Details:
a. Men’s safety razors and personal care products
b. Double-edged safety razors
o Salient Features:
a. High Performance Razors
b. Competitive Edge
c. Designed for men’s grooming
o Marketing Strategies:
a. Celebrity Endorsements such as Roger Federer in
Gillette Fusion products.
Major Competitors
Current Standing in Global Market
 Annual Revenue
 Developing Markets
Recap
 Introduction
 History
 Present Scenario
 2010 P&G statistics
 Market Distribution
 Ingredients of P&G’s success
 S.W.O.T. Analysis
 P&G’s Brand Marketing
 Major Competitors
 Current standing in global market
Disclaimer
Created by JINESH SURANA,
VNIT Nagpur during a marketing
internship by
Prof. SAMEER MATHUR,
IIM Lucknow.

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Procter & Gamble

  • 1. Procter & Gamble Marketing Capabilities Harvard Business School Case
  • 2.
  • 3. Introduction • The Procter and Gamble company also known as P&G, is an American Multinational consumer goods company headquartered in downtown Cincinnati, Ohio, USA. • Its Products include pet foods, cleaning agents and personal care products.
  • 4. History  1837: Brothers-in-law William Procter and James Gamble start a partnership, making and selling candles and soap in Cincinnati  1859: P&G sales reach $1 Million  1879: The inexpensive, but high Ivory soap is introduced.  1924: P&G is one of the first to create a market research department to study consumer preferences and buying habits.  1955: Crest, the first toothpaste with fluoride clinically proven to fight cavities, is introduced.  1961: Pampers is introduced and eventually replaces diapers.  2002: P&G develops Naturally feminine pads specifically to meet the need of low-income women in Latin America.
  • 5. Present Scenario • P&G operates in 80 countries worldwide, employing more than 100,000. Has a dozen $1 Billion brands in its portfolio.
  • 6. 2010 P&G Statistics • P&G Scales $78.94 Billion • Net Income $12.74 Billion • Market Capitalization $186.63 Billion Developed Markets represent 66% of total sales.
  • 7. Market Distribution (Net Sales) Business Segment Geographic Region Sales Beauty (24%) Grooming (10%) Health Care (14%) Snacks and Pet Care (4%) Fabric Care & Home Care (30%) Baby Care & Family Care (18%) Sales North America (42%) Western Europe (21%) Asia (15%) Central and Eastern Europe (13%) Latin America (9%)
  • 8. Core Strength of P&G  Consumer Understanding  Innovation
  • 9.  Brand Building  Go-to-Market Capabilities  Scale
  • 10. Ingredients of P&G’s Success  Invests $2 Billion annually on R&D.  Partners with third parties in over 80% of its innovation activity.  Connect & develop platform, set up in year 2000 with the aim of gathering 50% of ideas from outside sources, be it individuals, firms or universities.
  • 11. Emphasis on Design o Adopted consumer-centric marketing approach. o Questions Like – “Who is your consumer & What’s different about her” were analyzed. o Worked on two moments of truth of consumers.
  • 12. Sponsorships - To increase its visibility in emerging markets. • US Olympic Team sponsor of 2010 games. • 2012 Winter games, Russia.
  • 13. Celebrity Endorsements: • Acquisition of several beauty companies led to a number of celebrity endorsers. • Tennis star Roger Federer in Gillele fusion products advertisements.
  • 14. Digital and Social Marketing • Product based webistes • Mobile ad campaign “Irresistibility Quiz” • Old Spice youtube video campaign attracted 13.7 Million People. • Manofthehouse.com for threshold advice to a Man.
  • 15. SWOT Analysis  Strength: a) Strong Focus on Research and Development. b) Leading Market position c) Diversified product portfolio d) Stromng brand portfolio e) Acquisitions  Weakness: a) Does not divest its weak or poor brands b) Environmental issues c) Increasing instances of products recalls.
  • 16.  Opportunities: a) Emerging Men’s Market b) Interest in Natural/Green Products c) Pursue growth overseas  Threats: a) Intense Competition b) Merger Integration c) Many Substitutes are available.
  • 17. P&G’s Brand Marketing  Ivory: o Product Details: a. White and mildly scented bar soap. b. Clear Liquid soap c. Hair and body wash o Salient Features: a. Claim of Purity (99.25% Pure) b. Floats in Water o Marketing Strategies: a. Mass mailing enclosing samples of Ivory. b. Letters, sent to Women aimed at making them “Patronesses”. c. Ads in Magazine, targeted at Women in their 30s.
  • 18.  Tide: o Product Details: a. New pulverized soaps as laundry products b. Marketing line of laundry detergents o Salient Features: a. Class cleaning performance of laundry products b. Green good house keeping seal for c. “Tide Coldwater” o Marketing Strategies: a. Catchy logo with dayglo colors. b. Compatibility of tide with top loading washing machine.
  • 19.  Gillette: o Product Details: a. Men’s safety razors and personal care products b. Double-edged safety razors o Salient Features: a. High Performance Razors b. Competitive Edge c. Designed for men’s grooming o Marketing Strategies: a. Celebrity Endorsements such as Roger Federer in Gillette Fusion products.
  • 21. Current Standing in Global Market  Annual Revenue  Developing Markets
  • 22. Recap  Introduction  History  Present Scenario  2010 P&G statistics  Market Distribution  Ingredients of P&G’s success  S.W.O.T. Analysis  P&G’s Brand Marketing  Major Competitors  Current standing in global market
  • 23. Disclaimer Created by JINESH SURANA, VNIT Nagpur during a marketing internship by Prof. SAMEER MATHUR, IIM Lucknow.