The document discusses key considerations for a telecommunications company, including its strengths in infrastructure, customer care, service solutions, and value proposition. It highlights the company's large size and history in the Southeast region, its reliable carrier-class network, comprehensive customer care approach, full range of business technology solutions, and cost-effective service offerings.

1. fIVE thINgs tO CONsIdER
1. Company strength
One of the largest CLECs in Southeast—rich
history built on customer satisfaction
TM
2. Infrastructure
Carrier-class network reliability
3. Customer Care
COMPANY OVERVIEW
Comprehensive approach to customer care
4. ser vice solutions
Full features and functionality to meet all
business technology needs
>
5. Value Proposition
f IVE thINgs tO CONsIdE R
Robust service offering at cost-effective rates

2. OUR MI ssION s tAt EMENt
To be the premier provider of full-service, integrated
telecommunications and technology solutions to
business customers in the southeastern United
TM
States and to conduct ourselves and our business
consistent with the Company’s Value System.
Quick Facts*
COMPANY OVERVIEW
headquarters Huntsville, AL
Annual Revenues Approximately $500MM
Customers 45,000 business customers
Business Lines More than 450,000
sales Markets 45 southeastern markets
fiber Optic Network 15,756 miles (11,811 owned)
>
OUR MI ssION s tAtEMENt
Points of Presence (POPs) 231
Employees Approximately 1,750
*Data as of March 2008.
Deltacomm i t m e n t

3. ExtENsIVE PREsENCE IN sOUthEAst
strong Position in 45 Markets
TM
COMPANY OVERVIEW
>
Ext ENs IVE PRE sENCE IN sOUthEAs t

4. COMPANY sUCCEss ANd REPUtAtION
> Deltacom’s history dates back more than 100 years,
beginning with Interstate Telephone Company in
1896 and Brindlee Mountain Telephone Company
in 1936. Over time, Deltacom entered the long
TM
distance market and added expertise in phone
systems and other communications devices.
> In 1997, the company merged with Interstate Fiber
COMPANY OVERVIEW
Network (IFN), creating a powerful combination
with IFN’s carrier-class network complementing
Deltacom’s services to the business community.
> Since then, the company has earned a strong
reputation built on customer satisfaction and has
evolved from a traditional telecommunications
>
company into a business technology solutions
COMPANY sUCCEss ANd REPUtAtION
provider.

5. CARRIER-CLAss NEtWORk RELIABILIt Y
> Facilities-based network and advanced
switching system
> Network Redundancy-monitored 24x7
TM
> 231 POPs (Points of Presence)
> 267 Collocations
INfRA s tRUCtURE
> 21 Voice Switches
> C ARRIER-CL A ss NEt WORk RELIABILIt Y

6. dELtACOM I NfRAs tRUCt URE
fiber Optic Map
TM
INfRA s tRUCtURE
> fIBER OPtIC MAP

7. dELtACOM I NfRAs tRUCt URE
frame Relay Network Map
TM
INfRA s tRUCtURE
> fRAME REL AY NE t WO Rk MAP
*Multiple Frame Relay switches at some locations

8. dELtACOM I NfRAs tRUCt URE
IP Network Map
TM
INfRA s tRUCtURE
> IP NE t WORk MAP

9. CU s tOMER C ARE
Comprehensive Approach to
Customer Care
TM
> Committed Customer Care Center
- Knowledgeable Care Professionals
- Technical Support Specialists, Available 24x7
CUs tOMER C ARE
> Responsive, Trained Consultants
- Local Account Executives
- Local Client Service Representatives
- Technical Consultants
>
COMPRE hEN sIVE APPROACh
Deltacom is dedicated to a positive customer experience formally
measured throughout key milestones of the customer lifecycle.
1.800.239.3000
d e l t ac o m . c o m

10. sERVICE sOLU tIONs
simpli-Business sM
> Network, equipment, printing and imaging together
> NEC Phone System – scalable and feature-rich with
voicemail
TM
> Lexmark Printers – state of the art multifunction
and color laser
> No up front costs and all services on one bill
> Specialized support team trained to handle all
sERVICE sOLUtIONs
Simpli-Business issues
simpli-Mobile sM
> Motorola® mobile devices – leading edge options
> Sierra Wireless AirCard® – high-speed, secure
Internet access on your laptop anywhere within
your mobile coverage area
>
> Pooled and personal minutes packages paired with
your mobile devices to suit your business needs
fULL fEAt UREs/fUNCtIONALIt Y
> Entire Simpli-Mobile solution on one bill
simplici-t sM
> Dynamic bandwidth allocation
> Up to 5000 FREE minutes per T1* or 100 FREE
minutes per voice channel on long distance,
per month
> Unlimited LATA wide calling
> Internet Access
- One free custom domain name per T-1
- Up to six static IP addresses
- Up to 30 email boxes

11. sERVICE sOLU tIONs
simpli-data
sM
> Secure Site-to-Site Connectivity
> Voice Protect Line
> Bandwidth guarantees and SLAs
TM
> Custom network design
Optional features
> Router maintained by Deltacom
sERVICE sOLUtIONs
> 5000 minutes of long distance for your
voice network
> Meshed network options
> MPLS
simpli-Internet
sM
> IVP
>
> INET T
fULL fEAt UREs/fUNCtIONALIt Y
> Secure Access
> Diversi-T
> Multi-T
Customer Premise Equipment
> NEC Phone Systems
®
> Maintenance Plan

12. WhY dELtACOM ?
> One of the largest CLECs in Southeast—rich
history built on customer satisfaction
TM
> Carrier-class network reliability
> Comprehensive approach to customer care
INtEgRAtEd sOLUt IONs
> Full features and functionality to meet all
business technology needs
> Robust service offering at cost-effective rates
>
W hY d E LtACOM ?